Customer Reviews for U-Haul Store of Milpitas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Store of Milpitas
U shud hv flat plans well rather than charge per mile...like minimum
Quick and easy. Good customer service.
Customer service was excellent ! I received a call right away to confirm my pick up and location. A really nice guy named Robert at the front desk was really helpful and kind. Thank you Robert for taking care of us !
Easy drop off and friendly person at this location.
The automated return process is AWESOME. U-Haul has done an amazing job on their app. Good job U-Haul!
good to have been across from a gasoline station. Not significantly dirty, though a quick turn-around accounts for light debris.
The guys new who I was as soon as I pulled in and I was out in a matter of minutes.
I am happy with this U-Haul. I do not rate excellent because I do not know any other U-Haul or budget yet. But the employee was very professional and helpful.
Good people and good service. Just the seats kind of dirty and gas was not 2/3 full it was slightly over 1/4. Something I didn't notice while checking all gas line level, marks and dents.
Still good service
It has a little broken glass inside under the passenger seat.
Nice people, great service
Did not include the hand truck as requested but did quickly refund charge when I returned it.
Awesome experience! Moving has never been so easy.
Keep it up
Very Simple - these guys are the best!
Super service, people there deserve raise. Couldn't
be more happy. Webside is great also. Keep doing
good job. Miro
I think everything went perfect here. Fast pickup even faster dropoff. Great customer service.
This location was pretty good in general, although they were out of stock on some things. That's somewhat to be expected, but perhaps it would be nice to continue to work on reducing how often that happens.
I cannot do anything to improve the service when your employees are not considerate to your customers issues and cannot provide help.
Good people and good altitude.
Keep up the good work !!
Thanks, All went smoothly and as planned.
The weekend crew there and awesome. Kudos..
Customer service was excellent. Representatives were attentive and alert, and obviously knew their job requirements very well, because we did not have to wait, even though reps were very busy. This is a well-managed store, that I would recommend to anyone.
I've been to about 5 different UHAUL places in my life and this one was the friendliest, easiest, and had the nicest vans/trucks. I definitely will recommend this place and if I move again come back.
The trailer *functionally* performed great, but it looks like it's been kicked around from decade to decade since the 1980s! All paint faded and cracking, inside and outside stickers all torn up. For the fairly high price I paid for a trailer - just 2 bucks cheaper than the base rate for a whole truck - I'd expect something a lot more well-maintained. I even oiled some mechanisms myself because they were so rough and neglected! That said, I had no actual problems with the trailer (all functionality worked great), but it sure looked ugly as sin being towed around. This could go two ways - either lower the rental price of these neglected trailers, or repaint & maintain the darn things!
+ nice people
- trailer back light didn't work.
Nothing, service was great for me
It was very fast and efficient! These guys are awesome!
Our experience is always excellent. That is why we continue to return month after month. David and his team continually impress with their great service & well kept trucks. We tell everyone to rent from Dave whether it's for a business need or personal move.
Excellent customer service
Appreciated their helpfulness, even as a single female. They even called to let me know i forgot my sunglasses in the vehicle.
- Very good service. Utility and furniture dolly were very handy.
- Got $57 credit on fuel since the tank was empty when we rented the truck. Would rent from here again for sure. Great value for money.
This store did a great job!
Excellent service from the personnel @ the site.
Horrible experience overall between both locations. Still trying to resolve a billing problem where the first location said they would credit me 10 miles because they were sending me to a location farther away to get a truck. Truck itself was old and beat up. It had more X stickers on the outside than miles on the odometer.
The gentleman who helped me was very friendly, efficient, and professional. It was first UHaul rental and I'd be very happy to rent here again.
No refund, they said the guy at rental location gave me wrong information.
Ensure that you provide a customer all of their equipment or supplies before they drive off. I thought my dolly was in the back of the truck and had to go back wasting time, gas and mileage.
The original reservation I made by phone was messed up.
I was asked to pick up a 10 foot truck at the Milpitas location at 10:00 a.m.
When I called to confirm they said it would be ready at 2:15 p.m. not 10:30.
When I said that would not be acceptable, they had me call the 800 number and I was directed to go to the Oakland Rd location. The truck was ready there.
However the contract stated gas was 3/8 full.
When I drove off I realized, there was only 1/4 tank.
they were friendly all accept the customer service people who booked me over the phone were not detailed n the price and I came out of pocket 40 more dollars than I was told !
However staff at this location was excellent!
Rent a 10' cargo truck. The truck was so clean and powerful. Will recommend to friends next time, and come back again.
THIS is thy hour O Soul, thy free flight into the wordless,
Away from books, away from art, the day erased, the lesson done,
Thee fully forth emerging, silent, gazing, pondering the themes thou
Night, sleep, death and the stars.
our car broke down which wasn't uhaul problem, but at least uhaul could of help out by. allowing us to drop car haller in the city which we were stranded! we had to rent a haul truck just to bring car halleror we would of been charged double.I think if you have legit paper work showing your car broke uhaul can help out by making an accepting your equipment at the closest haul to the emergency to keep a customer happy and returning.
Good people. Excellent, I was very happy.
My Uhaul was more than an hour and a half late. They call me around 11 am when i was supposed to pick up my truck and said we can;t have anything before 4.30 pm. They called again and confirmed that I can pick up the truck at 12.30 pm. They promised that I will get the $50 under the "reservation guarantee" policy but when i reached to get the truck they denied me the credit saying since I was still picking up the truck I will not be given any compensation for my lost time.
The rental truck was in very poor condition, with accident marks all over the body. The engine made a very loud noise and the brakes were not as quick as they should be. I will never rent from this location again.
They forgot our dolly so we drove 2 miles to Our apt. Realized it wasn't there. They comped the dolly but very annoying. We wasted 4 dollars driving to get our original 7 dollar dolly
It was fast both picking up and returning the truck.
Really good customer service every time I'm here ty
???? keep going like this !!
Good customer service. Friendly and efficient.
I waited in line for a long time while one agent talked on the phone on what appeared to be a personal call. The agent who helped me was very nice and courteous however he was overwhelmed with work.
Fast and friendly service. Highly recommend. A+
Nothing. The guys were extremely efficient, fast, professional.
Uhaul you are the best, thank you for the service and the truck was in a very good.
The pickup we rented had been used on the previous weekend for a garbage dump delivery, in the week since it had not been washed. This was not a huge deal, but if we as a customer are expected to return a truck clean, I would expect to get the truck clean. I did not want to risk being charged a $25 cleaning fee, so I did take the truck to a car wash and returned it in better condition than received. Just a note for future customers.
I was very disappointed that I had to pick up my rental on the opposite side of San Jose from where I live and where I would be loading. It cost me at least an hour of wasted time and travel. Further more I did not get an email telling me where to pick up. The confirmation call for the reservation didn't indicate where the pickup would be either.
Pete and John were a great team. By the time Pete was done with the paper work, John had the truck waiting outside.
Customer service at this location was great. they set us up very quick and we were on our way. When we returned the trailer it was after hours, they close at 7:00 pm we arrived around 7:15. As we pulled up there was a employee waiting for his ride, he was off the clock and still came right over to us and unhitched the trailer and took it away. Great service. Thank You.
Everyone on staff was great to work with and helpful.
The service desk was excellent. Had a major issue and he took care of me solve my problems and made the experience memorable. The outside workers were super fast and concise. This location ran like a well oiled machine.
A lot has changed at this uhaul location. Keep up the fascinating work.
Nothing they went out of there way for me
Nothing, the experience was awesome. Best uhaul experience I've had by far.
amazing staff, specially dan. he helped me find a truck even though i did not have reservation.
Change the website. When I reserved the trailer, it asks for the day and many locations appear. It is misleading. The site should only display the locations that have the item at the time I am reserving it. Needless to say, the location that I thought I was renting from and I even drove to it, did not have the cargo trailer that I thought I reserved. I had to drive about 10 miles away to another location.
The Oakland road location was great, and so was the gentleman at my original pickup location, BUT the rental I originally had was not available at my original location so the Oakland road was a secondary solution. I was told I would be given a $50 credit since my rental was not available as planned. The truck available was larger and more costly. The Oakland road location was also much further from both of my destinations so mileage was doibled because my new residence is literally a few blocks from my original pickup location. I'm done with my move and overall glad uhaul was able to find a solution, but please make sure the credit or refund of the portion from having to go to a secondary location is processed. Thank you and if this works out the way I hope I will definitely recommend and use uhaul again.
I rented a truck for over 2 months and spent around $4000. On the 1st month I rented it on a weekend which was $1.59 per mile. They never told me that the weekday were less expensive by 20 cents. I did not realize this until the the second month when I noticed that the rate was a lot less since I rented it on a weekday. Had they told me about the rate difference I would bring the truck back on the weekday on the first month to resign at the lower rate. When I approached David(manager?) instead of helping me resolve my concern, he dismissed me as its my fault for signing the contract and thus agreeing when nobody ever told me about the rate difference. He refused to do anything about it. I am very bitter about your company especially after paying so much money for it. The manager only cared about making money however way he can even if that means screwing customer over technicalities. I would think as someone who rents on a long term basis would get better treatment. My name is Tim Yeh and my rental period was from July 4 to August 26.
Rented many times, always efficient.
The staff were very pleasant and made the process go smoothly.
The people on the phone and behind the desk were very friendly, professional and helpful.
The only thing I noticed that I forgot to point out was the gouge in the sidewall do the front right tire. That tire should be replaced.
We ordered two mattress bags online. One of queen size and the other king size. The staff made a mistake and gave us two queen size.
Stop questioning a customer about their vehicles when they have already told you the make and model. Is it powerful enough, IT'S A V8, with a 2" hitch. Enough said.
great service excellent location
The General Manager is very friendly and great service.
I reserved what I wanted online and got a text response saying my trailer was at the Santa Clara location. Maybe I did it wrong but I doubt it. I use these guys all the time and they are great.
Dolly should be in stock, vehicle should be cleaner. P/u / drop off service was fast and good.
I am a very regular visitor and customer to this location I am so much satisfied with the splendid service by the all the staff and the Manager of that location. I am so impressed about their excellent service.
Fast no-hassle service and the gentleman helping me was very courteous. Keep up the good work!
My car on the car carrier was not tied down correctly and only the safety chains prevented a very bad accident :-(
Having more Dolly's available would be great. They were all gone when I got there at 8am even when it was reserved!
Robert and John were very helpful and quick at getting us set up with our U-Haul rental. Thank you!
Crazy fast and helpful. Got me going quick and painless. Least painful renting experience ever. Thet even helped me find my lost cell phone by dialing it on check-in. New vehicle too. Stellar service.
The manager was very professional
Nothing at all, the young lady at the counter was amazing, helpful, compitant and had a nice smile.
nothing easy in - easy out
All good here. Quick easy pick-up and go. Good equipment.
Very friendly and great help. Left an item in the truck and they immediately got back with us and we were able to retrieve it the next day. Thanks!
Kevin and mike came on time and immediately started loading. We booked for 2 hours and they finished on time. I would highly recommend them for anyone who wants professional service at the best price.
An error somewhere changed my plans to rent "one way" to "in town".
That caused me to have to drive back to the original rental facility, and, pay for nearly 200 miles (approx. $300 over) what I should have. In addition, I had to pay for gas for the chase vehicle, another 400 miles, (approx. another $50) or so, round trip.
Several calls to different branches and departments of U-Haul all ended the same way. Half hearted apologies were offered along with reminders that I had signed a contract to return the truck to the place I was moving from. There were no offers of a compromise or, ANY efforts to smooth things over.
I have been a U-Haul customer for more than 30 years, that will come to an immediate stop. I will recommend against U-Haul at every opportunity because this little mishap cost me another $350.
Great customer service! I was in and out within minutes..keep up the good work.
Have enough dollies for those who've reserved dollies.
dolly suffered a malfunction of one tie-down strap. the repair delayed my departure by 3 hours
All U-Haul employees I interacted with were efficient and the whole process felt very streamlined.
Thank you to Dave and Shawn
The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.
Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.
Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.
No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!