Customer Reviews for U-Haul Store of Milpitas
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Store of Milpitas
Everything went well came in told them my name hooked me up off I went. Came back was unhooked and gone in five minutes employee was very nose and helpful
Had a good experience .. Can't ask for more
I received Excellent Customer Service. The Rep was very professional and handled my rental transaction in a friendly and courteous manner. Thank You!
No comments needed to improve our experience. The gentleman who helped us was quick and thorough. We were very pleased with the service. We loved the fact that we called the same day and was able to get a truck. Thank you Uhaul on Oakland Rd. You guys were fantastic!
The personel in Milpitas were very patient and accomodating; they made sure I had everything and the extra miles for the inconvience of the location pick-up change.
Check engine light kept going off, worried we would make it. Replace those trucks!
Counter service was slow upon return.
Always excellent professional service! Keep it up!!
Always have had fair pricing and we'll maintained equipment.
Great experience! Will come here again
Slight delay due to customer already in line, else all went well. Truck seems to be bit old and not very good performance truck.
I waited 45 minutes at the location I reserved online (which would be rated as a -0) to find out I had to drive another 30 minutes to pick up my trailer, I did not receive this notification, only my time of 12 noon. This type of unprofessionalism makes me so angry about your business :-(
Nothing every thing is perfect
100 marks out of 100
This location is very well run; never any problems renting here. They've always had the vehicle I reserved, and it was always in good shape.
not much at all, The guys there seem to have it down! Here is a little suggestion though in your trucks the last time I rented one the bag of moving pads was a real bother. It takes up a lot of space that could be used for my stuff. Just a suggestion.
Night drop was a huge plus!
The person that took the reservation and later made the paperwork and hocked the trailer was courteous and professional. The whole process, including the return was smooth. Don't see much room for improvements. I will not hesitate to rent again from this location. Thank you.
I was given a full tank that wasn't apparently 'full', and had to pump in 6 gallons of gas for just driving 18.5 miles.
nice staff, well maintained shop, painless transactions. would recommend
I made a reservation 2 weeks in advance to pick up the trailer at Fremont. One day before pick-up day they called me to change the location. The one assigned to me, right tail light wasn't working. The guy tried to fix it, no luck. So they gave me another trailer, when I was about to drive they told me the good one was assigned to another customer, they couldn't overwrite the contract in the system. So they went back and tried another 40 minutes to fix, still no luck. I took the chances and drove away, 90 minutes later.
This particular location should serve as an example for the other locations. I made a reservation and went to three different locations before the car i reserved was available. The original location where the reservation was made in San Jose (South First Street) had me waiting for 20 minutes before getting a hold of someone that told me that the person at the counter went out to lunch and was returning in 45 minutes. Apparently the person decided to go to lunch at the time of my reservation. He transferred my reservation to another location and the nightmare started until I found this location, which eventually cost me more because it was further away and I had to pay for UHaul's mistakes.
You guys don't need me improve nothing I think everything is good at this location so far this is best location I found
We received excellent customer service at the Oakland Rd location. I would definitely use them again for my failing needs.
Thank you for the personal attention and explaination of the use of equipment.
Nothing. I found this an excellent experience. The helpers were very helpful and kind.
This uhaul facility is extremely well maintained. The staff is courteous and helpful. Well done ! :)
The manager was very helpful, knowledgeable and friendly. Will definitely recommend this place to friends.
Nothing, the employee working with us was very helpful. He explained what all the charges were and was very helpful looking over our rental vehicle. The rental vehicle was in great shape and had no problems. This location was very clean and organized.
Pete and his crew were also great! I will also recommend this location to anyone I know who needs a U-Haul rental.
Excellent customer service! My second time to use this location and both times, the very professional service. Thank you!!!
The staff is very professional and polite. I was impressed with the prompt and timely service. Thank you! I will definitely return and recommend this location to my family and friends. Job well done!
The truck was ready on time and adequate for the job. Dropping off was quick and easy.
Power steering went out after I gassed it up . Manager took care of issue and replaced truck and gave credit. Great customer service
My pickup location was changed 3 times in 24 hours. I received a telephone call, text message and email from the Uhaul location at 705 Curtner Ave in San Jose the day prior to my pickup. I was told that my original location had changed to their location. When I arrived at their location at my pickup time, they informed me that my pickup location had changed again. I was not contacted about this change at all. I had to drive 20mins out of my way to pickup my Uhaul. I was more upset that I wasn't contacted about this change as I could have adjusted my plans. I am not sure who is responsible for calling to inform about the change but I am assuming it is supposed to be the location you are picking up from.
The manger was extremely rude. Did not make me feel welcomed. I was a first time customer and he made me feel like I was stupid. Very poor customer service.
Let customers know that access to that location is subject to delays because of rush hour traffic weekdays .
Very Good experience-professional desk personnel.
Excellent service. Was in and out in five minutes.
Thank you to Dave and Shawn
Dave is wonderful! His customer service skills were stellar!
Great experience renting at this U-Haul location! Everything worked like clockwork.
The 6X12 trailer I rented was battered and bruised. Did the job but looks like it should be replaced !!
Had a hassle-free experience
Excellent customer service! Fast, honest service.
Great service. Personnel who I dealt with were professional, pleasant, and helpful. I'll definitely come here again if I ever need a rental truck in the future.
I did not receive the 26' truck I have reserved when I was at the pick up location. If I read it correctly on the web site there will be a $50 dollar money back. But I did not receive it.
The service was excellent. I checked out a pick-up truck. It took about 5 minutes max. Turn-in took even less time.Price was as estimated. Thank you.
Great people, keep it up!
On Friday 12/20/2013 we rented a pick-up truck at our local U-Haul location. I use this location for ever move we make, as a matter of fact...My husband and I rented a $29.99 truck two weeks ago, and that transaction went very smooth. This rental was totally opposite. The Customer Service when picking up a regular pick-up truck, 2-day rental, $19.99 with an a total estimated cost was $116.55, which they pulled from my account as soon as my card was swept.
On Sunday 12/22/13 I contacted U-Haul requesting to extend this rented for another day. The CSR charged my card $59.99.
Today 12/23/13 I returned the truck and was charged an additional $ 71.46. The total millage on this truck was 21 miles. When the Customer Service Rep who returned the truck on your system indicated the total mileage for all 3 days was 21Miles, The estimated charge was 46 Miles. When returning the truck my card was being charged an additional $71.46 I questioned the amount to the CSR
I stated to the CSR that $116.55, plus $59.99 for the additional day AND NOW an additional $71.46.with 21 Miles for the entire rental, doesn't add up. I asked what about the charge of $ 116.55 that placed the hold for this rental at my bank. The CSR stated that all he seen was the $59.99 for the extended charge. Believing that U-Haul may have released the funds already, I approved the $71.46 charge.
The CSR behind the counter should have researched the entire contract prior than charging and holding up more funds. We, my husband and I are not wealthy people, it's the day before Christmas Eve, as too why your agent would place unneeded funds the day before Christmas Eve is totally poor Customer Service Period not to mention very un-professional. Even after I pulled out my initial receipt, showing the $116355 physically showing the 1st amount held from my account and he said he didn't see that on his computer. I contacted U-Haul and spoke to a very nice young lady by the name of Noel, She stated and explained the hold process at U-Haul and how it works at the Banks. Noel mentioned and educated me on "The Authorization Number" on my contract, she stated that I should be able to contact my Bank and ask them to review the "The Authorization Number" and they will see that a credit of $116.55 pulled from my account, therefore a credit should have been put back. Not charged. Again because he refused to stroll down or look further perhaps noted on the next page? Rather then holding more money, pure laziness.
The Bank stated they are in a contract with Master Card. I think that this entire Rental was a Nightmare. I have $2.00 in my account. U-Haul was able to swipe my card and remove those funds that were never used WHY? Then to have to wait for there money, up to 5-10 Days is totally unexceptionable. Not everyone has the money to be held like this. As fast as they did that... they should be able to put it back as fast as it was taken.
It's Christmas time. What an awful and disapp
When I returned the truck, I stood at the sign for 10 minutes without anyone acknowledging me. At least someone could have said, "I'll be right with you when I'm done with..."
You are all set, do not need anything else !!!
very well coordinated amongst the Uhaul locations, I called one location that did not have a truck, they had another location call me 5 mins later and within 30 mins I was driving away with the truck.
The lock of the back-sliding door does NOT work.
Please change it so that the next customer can
use to lock the door at night. Thanks.
your employee told us the lights were fine. the lower light was not even attached. we had to go out ofour way and lose 2 hours of our trip to have it replaced
Everyone was super friendly and helpful, this was my best experience so far. Quick & easy. Thanks!
I've rented trailers, etc. from U-Haul many times in the past. My experience with their equipment has been positive every single time, without exception. I have never, in over 25 years, experienced any break-downs or dysfunctional equipment, unlike the "horror" stories you often hear about from days gone by. :D
The gentleman who assisted me was really helpful and super pleasant. My toddler son was asleep in the car and the Uhaul representative went out of his way to make renting the trailer and hooking it up easy for me! I was able to move items from Norcal to SoCal and look like a hero toy mother-in-law....Thanks!
I was treated great, the person covered all the details related to my rental needs.
don't rent out unsafe trucks
There should be a $50 pack for 50 miles. 1.19 per mile is very costly. Next time I will try to find a company which does not charge me per mile.
Easy pickup, all web ordered items ready to go on time.
Very easy drop off process.
Everyhting Great! Thank you for asking...
your onsite customer service team was very courteous and efficient.
Thank You very much for he excellent and fast service.
I had a problem in releasing the emergency brake but the roadside assistance helped me out. I really appreciate that because I was really at a loss at the moment.
Good staff, explained the rental and options well.
Went over the truck and equipment on detail and explained coverage.
A big thank you to the U Haul on Senter & Capital Expwy. They were also very helpful and recommended I use the U Haul closer to where my storage was located. They saved me money & time, all because they took the time engage in conversation and find the most convenient U Haul location for my move. GOOD JOB BOYS :-)
No,comment.I highly recommend to everyone.
The San Jose location is not secured. The manager threaten to ship after just a day of loading but the location is not secured.
Mr. Dave helped me .. went out of his way to teach me connect and disconnect the tow hitch from the trailer.. even accompanied my to my apartment and showed me how to use the equipment.
Everything went smoothly with the exception of the drop off. The employees could not give me a receipt which both wasted time and made me nervous about leaving my belongings with them.
No calls for delivery info. Told it would be there between 12-2pm. Showed at 3 without the 2 dozen blankets that I ordered. The brackets had been ripped off so there was no way to lock it. Big hassle!