Customer Reviews for U-Haul at Alameda Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alameda Ave
The sales guy was a little off...kind of hostile and didn't like small talk. Very professional though, just a little awkward.
Benjamin was very friendly and helpful in securing the services I was requesting. He was informative and provided for a very positive UHaul experience. Thanks!
Best service I have experienced anywhere! Benjamin was so helpful and wonderful to work with! Juan installed my hitch in record time. Overall, the best customer service Ive ever had in my lifetime! Unbelieveably positive experience! A+
Need more people to serve customers. Only 1 person with each needing 15-30 minutes of assistance. Long wait was poor.
None. You guys were awesome.
the cost of the hand truck in the back was not explained I did not need one but it came with the truck and I was charged for it If I had known that was going to be extra then I would have left it at the center. Also the appliance hand truck strap did not work correctly but it did the job and was needed
Have more than one person working on a busy Saturday, and appropriately charge people based on the costs outlined in the contracts.
The guys at this location are customer focused and friendly. Thank you from a rookie renter!
Usually I would give a great review for ordinary service. But this location and manager charged me $120.00 for a scratch on both sides of the truck that I rented. I don't believe that this was true and I believe this occurred because I did not accept insurance on the truck. I did choose to have insurance on a previous truck with U-Haul a month earlier and I did not get charged for any scratches. So, I believe the insurance really is a precaution so that I don't get ripped-off from U-Haul itself. I would have liked to talk with the manager but instead we just exchanged voice mails and he said that the matter is resolved on his end - no discussion or resolution. Therefore, I will not recommend U-Haul to anyone and I will rent from some other business the next time.
Benjamin Cordova was awesome, and had a great personality.
The location is a bit tricky, they had brand new tires on the trailer but the door was very sticky going up and down on the trailer. The 2 gentlemen working Benjamin and Juan were professional and knowledgable. I would recommend this site!
Equipment was is great working condition anf operated great. Staff was helpful and friendly
Get your call center in synch with the rules of the Uhaul they are renting out of. I was charged with an extra 75 dollar fee because the guy from the call center told me I could return the U-haul the next morning and the guys at the location told me that was not allowed. You guys suck!
Reservations were incorrectly recorded and truck I reserved was not available.
Towing mechanism malfuntioned and could not be turned off, causing vehicle to burn significantly greater fuel than required.
Challenges returning truck to uhaul in NC as nobody was in the store during business hours and we couldn't reach anyone by phone.
Benjamin was so great. Super nice and helpful.
I rented the van for 4 days and the UHaul program kept putting the insurance at 5 days and when I checked out, it had the rental as 5 days--the person at the location overrides the errors.
The experience with U Haul could not have been better!! I will use you again!
The attendant who checked us out didn't seem too knowledgeable about the different types of dollies. The truck return seemed long, with us having to flash blinkers, etc. while the attendant walked around the truck. (We'd only been gone 2.5 hrs).
I drove twenty mile and it costs me fifty bucks....I will give HomeDepot a run next time....way too pricey for what you receive......twenty miles!
Wait time was a bit long but that happens...
The agent was clueless about whether my insurance would cover any incidents that my occur
Stop charging per day for the dolly rental. This was a bullshit charge purely to increase your income. I will not be using Uhaul unless I have no other option. Also, the tax was higher than the estimate.... seriously, what the hell?! It's a percentage, it shouldn't change when the overall cost is lower other than the tax being lower, not $5+ more. Screw you and your shitty company.
Get some extra help. There was only 1 guy working the entire place. The wait time was long both picking up and returning the rental..
Everything went smoothly and he answered all my questions about out-of-town drop-off.
The owner was extremely helpful when we picked up the trailer from this location! He ensured that we were properly hooked up and secured before we left!
The owner was to stoned to know or care that he had 3 customers waiting. We could see him in his office and all 3 of us tried to approach him because there was no one else around. Finally a hispanic gentleman came in and helped us and was very quick and expeditious with the customer he helped. Unfortunately the owner as said on his shirt was the one that helped us and could barely function. His pupils were huge and his eyes were glossy and bloodshot.
Your rates are to high and I don't understand how I owe you all so much money.when u call that store u can't get in touch with no one direct to that store the call center and the people that work in the store has bad communication. And one person say that u can pay cash for something that u only can use a credit card.
Benjamin was very pleasant!
I arrived at 9am on Sunday and had to wait about 10 minutes for a truck. Wasn't a big problem for me, but by the time I left at 9:20 there was a line 5 people deep and only 1 person (the manager) helping them. He was very nice and helpful, but was clearly in the weeds and all on his own as soon as the store opened.
Get there early if you're in a hurry!
Great employees, vehicle rented was new and super clean, drove nice and a good price. Never rent from budget again.
maintenance light was on, but no big deal they made note and the truck performed excellent.
Everything was great! I was in and out quickly. My charges were exactly what I expected and the staff was friendly and helpful. Great experience. Will definitely rent again!
Fill the potholes in your parking lot , please!
Everyone was very professional and friendly and very willing to make sure my rental fit my needs.
The salesman told me I had to get the insurance from them because mine wouldn't cover--not true. And, this location apparently charges twice as much as others--$19.95 every 12 hours instead of daily (24 hours). The additional charges ended up being almost $50 more than expected. I will never rent from them again.
I went to pick up my 17' truck and was on time. When I arrived, the store manager, who was working the desk, informed me that they didn't have a 17' truck and issued me a $50 credit for not having it. When I told him that I had movers coming in 30 minutes and that I needed a truck, he told me there was nothing he could do for me, never even making eye contact with me the entire time. I went to my car and called the 800#. After 20 minutes, I found someone who told me that there was a 15' truck at my current location and they reserved it for me on the spot. I went back in, waiting in line, and got the truck. Why couldn't the store manager have offered a different truck, either one smaller or larger? My movers ended up arriving while I was still at the store trying to get a truck, which messed up the whole timing of my move. It's simple customer service that if you don't have what the customer needs, you offer something else. Apparently not at this location. I will not be returning or recommending this location.
The Office was pretty warm so they could cool it down some when its so hot outdoors but the office was well maintain and personal were very professional
Didn't have the size truck I reserved.
The "Tall Guy" could use some motivating or maybe a bit more customer service training. Other than that, my interactions with everyone else have been great and I have yet to have any issues throughout my numerous visits to this location.
Staff was difficult to find, hard to engage in customer service, less than eager to share knowledge on products, and overall very difficult to do business with. There was a line of 4 people at the counter, and the young girl with long black hair was in the back working with a manual on a Subaru Outback, while we stood patiently waiting. I feel staff didn't prioritize their duties in the most efficient manner to ensure customer satisfaction. I had a 9:15am pick up appointment and waited 15 minutes until anyone even recognized my existence. Will not be returning to this location.
It just seemed as though we were an inconvenience on the sales associate, especially when we first arrived. I did not feel welcomed.
The keys to the vehicle I reserved and did express check out were locked in the truck so I was forced to go with a smaller truck causing me to spend an additional $90 on movers and more on gas and mileage for the uhaul.
When I returned the vehicle both employees were outside smoking and the inside reeked like weed.
PRICES ARE HIGH BUT I WAS DESPERATE
I reserved a truck online for a certain location close to where I needed to use it a week in advance figuring it would be available. The truck was reserved but it was held at a location 30 minutes away which resulted in me driving my vehicle there driving the truck back to my location to use it then driving back across town to return it and having to pay for additional gas and mileage making the rental more costly monetarily and in 2 hours wasted time.
I had the truck I had reserved rented out from under me got me into a smaller truck made one local run from the uhual to my apartment to the storage back to uhual spent 7dollar to get it back to full an they charged me the 100 cash deposit 27 to my account an then 6 days later apparently sent me to collections with no notice saying I owed another 63 dollars how is one trip within 25miles or less cost that much they are playing games an just stealing more an more money cause they think they can
I would recommend this location based on th fact that I got my equipment and got going with my move. However there was extremely poor communication between the staff, manager, and myself. Upon booking with a staff member at that location, she confirmed that the towing hitch installation was only an hour and a half process. She also confirmed that my towing hitch installation AND towing rental would be on the same receipt, for work purposes. I called TWICE to confirm that these were correct and another person confirms this. When arriving for my appointment, the gentlemen named Tower spoke up and said "uh do you know this might take 4 hours" in a condescending way. I verbalized that I had heard different and was scheduled to be somewhere shortly. Tower then said there's nothing he can do and that the two services I asked for would also not be in the same receipt. He didn't apologize or even say he would do the best he could to get it done. Just said "yeah that's just the way it is". Not good customer service or people skills. It was 8 am and I was the only customer there so I didn't understand why this would take so long except for him taking his time. I then spoke with the manager when he arrived an hour later, named David. He apologized and said there's nothing he could do about it and he went back to help Tower.
I understand there are things that you can't control in the customer service industry, but poor communication TWICE and a rude staff telling you no at 8am when I'm the one spending plenty of money does not make the situation better. I would expect better out of a corporate environment.
A real u-haul location. Easy to get in and out. Well marked yard and very helpful personal. Plenty of equipment on hand. I had an excellent return experience.
Our uhaul got a flat tire at 1:00 am in the morning when we were still over three hours from our destination. After having been stranded on the shoulder of I 70 for five hours (although we called the roadside assistance number immediately) we were towed to a nearby uhaul store where the service member balked at the horrid condition of the other remaining tire and changed that one as well. My advice would be put useable tires on the trailers and tell the "24 hour" "roadside assistance" people that they should be honest and diligent with their service and never leave a customer stranded on the side of a highway in the wee hours of the morning hoping to not be side-swiped and immediately offed by a semi traveling at 75 mph.
Keep up the great job - friendly and professional.
Benjamin was very helpful!
I did not appreciate that the rate and times I was given over the phone did not match what I was told by the salesman at the location.
You need to get your customer service and actual store details in sync. When I called I was told I needed a.certain amount for a deposit, when I went to pick up the truck, it was a totally different. Also, need to be more specific on prices. And, when you put a cash deposit, you should be told you may.not get cash back if they don't have enough actual cash in the store. Otherwise, pretty satisfied. I have used u-haul before many times and will most likely continue to use your company.
The attendant was very unknowledgable and when we were asking him questions about the truck or the moving process or the equipment to rent in addition to the truck, he gave us incomplete or incorrect answers (something as simple as "does the truck run on 6 or 8 cylinders?" he did not know, answered 6, when later we clearly saw on the side of the truck "now with 8 cylinders"). It definitely made my renting process harder and more frustrating, rather than feeling comfortable or prepared.
get a different manager!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I had a truck reserved for the Jewel/garrison location and waited for some time before I was informed I had to go to the alameda location to get truck. Put me back time wise and mileage. Poor girl at Jewel store was alone with a steady stream of people. She couldn't handle everyone. Bad store.
You guys recommended moving help.com. My movers didn't show up so my total expenses doubled, moving time doubled. Sore as all get out. Ruined my couch and scraped paint off the walls because I had no choice but to get my stuff out or face stiff penalties. Ended up only costing about $300 than originally estimated but double the price it would to call a reputable mover with a truck. 100% fail. Moving he'll have no compensation, u haul tried to act like they aren't affiliated.
Took an average of ten minutes for customer service to pick up. Always hung up or transferred me without getting a resolution. Called a total of 8 times and approximately 1-1/2 hour on the phone waiting to see what the hell do I do when you recommend an in trustworthy source and the van is do back in a few hours. Had a 1 BR apartment this move should of taken. 4 hours max moving 5 miles north. Was all packed and ready. Took 14 hours. Have never had worse service in my life. Will never use Uhaul again.
Just a blastimy of bad service.
Staff was terrific, handling each customer and not rushing them out the door.
You guys did a good job. Nice store. Trucks are shiny and clean. I drive past the store every day and was attracted by the appearance of the place, and an ample supply of trucks. I will come back when I need a truck. Thanks a lot!
We had placed a reservation early on the day before for 7 AM. We received a call much later that night to say they wouldn't have one available until 1:30 that afternoon. That was difficult, but understandable. When I called at 1 to check the availability, it was then that someone bothered to tell me that, sure they have the truck, AT ANOTHER LOCATION!! Imagine how angry I would be to show up there only to be told then that it wasn't there? As it was, we had to drive an extra 20 miles and, as you know, that was an extra $20. Bad form.
I will never use Uhaul again. We were scheduled to move Saturday (7/25) at 10am. When we arrived to pick up the truck, theydid not have one available because someone apparently crashed one before us. They would not give us one of the available trucks in the lot reserved for latter reservations. They had NO alternative offers. No one called us. Instead they let us drive there and find this information out upon arrival. We rescheduled for Sunday but had movers scheduled for Saturday we had to reschedule and not all were available. This also cost us more money as you can imagine. We were told we had to pay for the service Sunday, but we most certainly intend on receiving a full refund in the very least and coverage for the moving assistance change fee. We have already spoken with our lawyer. The customer service was the worst I've ever experienced at any business.
Improve customer service. First, store was 20 minutes late opening with only one attendant. Five people were waiting, I was 3rd in line and progress was slow. It was one hour after scheduled opening time when I was told there was not truck available for me that day. I had hire-a-helper workers showing up within an hour, paid $150 to have an elevator reserved for the day and NO TRUCK. Upon asking if U-HAUL would help pay for these prepaid expenses, I was told a maximum of $50. I was NOT happy. Eventually they did find a truck I could use and that was the best part of my experience (RELEIF).
U-box is exactly what I needed for my moving. My lease was up and my new place is not ready yet. U-box saved me the middle work of transferring everything to a storage facility.
2 u-boxes do not fit a two bedroom apartment as advertised
The location was very clear and the manager, Ponzi, was extremely helpful and professional. My only critique is that it was understaffed and took a bit to get service.
Ponzi=beyond amazing+exceptionally helpful! Took the time to answer all my questions. Made sure I knew exactly what I was paying for when. Went above beyond when MovingHelpMovers were negligent.
My experience was good until I was called today saying that my U-Box had still not shipped 16 days after I called and spoke to someone and told them to ship it. This is ridiculous and unacceptable.
was told the boxes would be delivered by Wed. On Wed, the day boxes were supposed to be delivered I talked to someone and boxes were not even shipped yet
Ponzi called and said I needed a lock. No one told me that. Please call back to discuss
Amazing service - they were extremely nice helpful.
The box arrived 1.5 hours late and the 10 furniture pads that were supposed to be included for free were not there. I didn`t have time to go get them and had to wrap my stuff in blankets and rugs.
Manager was very helpful and gave excellent service.