Customer Reviews for U-Haul at Alameda Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alameda Ave
Everyone there was helpful and cheerful. Couldn't have been a better experience. David Ponzi was there before 7am and answered calls for me all day.
Does he ever go home?? Great asset for your company.
Excellent service. Knowledgeable employees. I recommend this location to anyone near Denver, CO.
I have been renting from Uhaul for 40 years. The crew and equipment at your West Alameda is the best I have ever seen.
Answer your branch phone. Respond to emails after u give email address.
Clarify what objects are purchased for keeps versus which are rentals ($10 purchase online of furniture pads)-- I have to drive 35 miles back tomorrow to return those because I didn't realize they were a rental vs a purchase when the online site asks if you would like to "buy" extra equipment. That's a huge inconvenience and time I didn't have.
Ponzi was accommodating and made it work. He was nice to deal with. The other workers were a little flustered with my drop off.
The guy that helped me was short and rude. The truck I reserved had a dead battery and was not ready when I showed up and service was very slow. The truck wasn't in good running; I know I'm a mechanic; it had trouble shifting and idled rough. It didn't feel safe. And he marked the gas gauge wrong and I had to have someone else adjust it so I want charged extra. All in all, next time I get the cheaper Budget Rental Truck.
I really like what they did to make are experience easy and great. Great customer sevice.
Everyone was very helpful, I would highly recommend this rental company.
Nothing. The team was courteous and professional. When I need a truck again, I'll call them.
Outstanding Service and very helpful
I had to be quick, I was moving into a new place and had to meet to sign the lease in under an hour, in and out in no time. Everything was quick and consise. I suggest you give zacheria rice a raise, 759 drop off was no problem. Thanks.
Make the customer feel like they are getting more than glorified order takers for their money.
better customer service, representive was rude and after leaving your location and driving 4 block 2 miles were added on as additional miles. I did mention it to the sales person really was not concern or understanding. and there was only one sales person working that day and customer were walking out due to wait.
The truck was in disrepair and unsafe to drive. When I dropped it off I was excessively charged for reasons that remain unclear.
I've come here a few times and every time it's always a great experience. Keep up the good work.
The hitch install of $363 was high. The installer ran the electric wire too close to the muffler so it melted in Kansas. I had no tail lights or turn signals, had to stay overnight when I didn't want to. It was patched in Kansas and then blew again as soon as I got to Indiana. I am disabled and was traveling alone so this failure on your part caused great stress in an already hard move. The Uhaul center here said the fuse should have been a tube amp and the fuse should have been 30 or 35 amp, not 20. When calling Uhaul corporate in Kansas I was disconnected FOUR times, transferred to voice mail and unable to get a repair reference number until the SIXTH call. All went fine on my move except the trailer electric installed by Uhaul which was avoidable and caused great anxiety and unsafe driving conditions during a multi state move. I should be refunded and it should be repaired free of charge. I bought fuses and had to stay in a $70 hotel because of Uhaul Denver in Alameda's failure to install correctly.
Please make it clear that the furniture pads are RENTED not bought, so that they must be returned
Once again the customer rep was very nice and accomodating
Zechariah (sic?) was very knowledgeable, professional, and friendly. He's the primary reason for my high rating. He's an asset to your company.
The team worked hard to get me on the road despite problems I had with the light hook ups. A special note of thanks to Zacheria for taking time to get me going amidst a number requests by many customers yesterday morning.
great customer service and the guys were very fair and friendly. Great crew!
I've used this u-haul location before, its the only u-haul location in denver I use. These guys are allways friendly helpful professional and polite, they treat u like a friend. Definitely 5 Star service and vehicle.
The drop off and pick up time was a bit confusing between the web site and actual UHaul shop. There was also confusion with paying for and requesting number of hours for the load and unload work.
First time ever renting a U haul. This store explained everything about the use of the truck. I believe our agent was Zach. The whole process from beginning to end was perfect. What I would suggest is adding at least one more person to help out.
Very smooth and easy experience. No stress. Very good customer service. The truck was in great condition.
Pick up excellent, drop off less appealing. Felt uncomfortable and a little defensive. Seemed like dude was just looking for something to charge me extra on, even tho I only use the trailer for about an hour
Your rep Ponzi is the man.
not much to improve. Zack Rice did excellent job, on time, trust worthy and followed up with his job to the end. I will definitely recommend it to others and using the service next year, when I am ready to move again, hopefully the last time. thank you, liana bakal.
I was well satisfied with my experience. The staff was helpful, friendly and knowledgeable. The equipment I rented was is excellent condition. I will definitely rent from this location and franchise again.
The customer service was exceptional and the guy was very friendly and informative!
I think your company is great, no changes need to be made as far as I can see. Thank you for your excellent service!
Faster check In would be great. Very slow.
The representatives were friendly and knowledgeable.
Turn the heat down in the store
good helpful people at this location
I rented the trailer for one day. When the trailer was returned on Sunday morning, nobody bothered to check it in. ON Monday morning the girl that checked in the trailer charged for an extra day. I called to have one day's charges removed. She said they would credit the total amount charged for the 2 days and recharge me for only one day. The new charge went through immediately but she said it would take several days for the refund. I've now been charged a total of 3 days for a trailer that I rented for less than 24 hours.
great, friendly service..and would do it again
David Ponzi was so helpful and incredible store owner when I visited last May. The corporate offices at Uhaul had messed up my quote and David made it right. He and his staff went above and beyond and I appreciated his help during a stressful move.
Ponzi=beyond amazing+exceptionally helpful! Took the time to answer all my questions. Made sure I knew exactly what I was paying for when. Went above beyond when MovingHelpMovers were negligent.
My experience was good until I was called today saying that my U-Box had still not shipped 16 days after I called and spoke to someone and told them to ship it. This is ridiculous and unacceptable.
was told the boxes would be delivered by Wed. On Wed, the day boxes were supposed to be delivered I talked to someone and boxes were not even shipped yet
Ponzi called and said I needed a lock. No one told me that. Please call back to discuss
Amazing service - they were extremely nice helpful.
The box arrived 1.5 hours late and the 10 furniture pads that were supposed to be included for free were not there. I didn`t have time to go get them and had to wrap my stuff in blankets and rugs.
Manager was very helpful and gave excellent service.