Customer Reviews for U-Haul at Alpine Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alpine Ave
When I called I wanted a pick up truck just to pick up a couple of recliners. What was supposed to be a $19.95 rental ended up costing me $68. WHAT!!!! I had to pay 99 cents a mile plus replace any gas I used, so add on another $15 for gas on top of the $68 rental that should have only been $19.95. Next time I will rent a pick up from Lowes. By the time I paid for all of this I could have had the furniture delivered for $99 and not had to do the loading and unloading. Very unsatisfied. The inside of the truck was filthy too.
I called the same day I needed to move on a Sunday!
The customer service lady was very nice, quick, and helped me get what I needed in a very short time frame.
Very Impressive!!! Keep up the good work!
I was told that the truck that I reserved for 10am would not be avaliable until 3pm that day, this is ridiculous that my time was switched for a rental that I made four days prior in order to accomidate someone who had called that day. I am not happy with my service, that is a serious issue and you need to figure out better ways to help. Also, I waited to speak with someone in person at the store for over twenty minutes about this while there was another employee just walking around I am irate that I had to stand there for that long just to have someone talk to me.
We had a great experience- very helpful staff. Employee was off the clock and still came over to help us unhook the trailer.
great pickup and return speed
This was a very bad first experience with UHaul and I will never go there again.
Train the employees at your call center to do an accurate quote and how to tell time. Worst experience ever!
Great bunch, no complaints, I will recommend and shop their again
These guys were much quicker and more efficient than previous truck rental services I've used. Roman and everyone did a very good job.
Waited over 10 minutes for someone to come to counter. Called ahead for revervation. The person who took reservation did mot put info in computer right so when I got there to pick up I was told they couldnt rent it to me. I had to change vehicals for towing. All in all this rental cost me over 2 hours of extra time and was not a good experience.
A big thank you- the guy who was there when I picked up was very helpful when my wire harness didn't work. He fixed it on the spot. I really appreciate the extra effort!
I would recommend checking to make sure the light inside of the truck works each time before sending the truck out. It was very inconvenient not having a light while trying to unload the truck in the dark.
I was suppose to be charged 77 bucks but instead got charged 88 cause as they explained it my charged got charged twice
The trailer was just old. The gentleman that checked out the trailer did a fast and good job
There was less gas then they had listed when I drove off the lot.
Not much, everything went well. Maybe you can have the person behind the counter eat his lunch in an office or at least not greeting the public with a mouth full of food. Minor thing..
I had to switch trucks 3 times. The first was on pick up since the truck was still dirty. The second truck was leaking fluid and I had to return it after putting $100 worth of gas into it. Barely drove it after filling it up. The third truck worked great and ran fine for the rest of the time of the rental. Please inspect your truck more often to keep hazardous ones off the road.
Our tires were completely bald and we couldn't make it up the driveway to where we had to load our things, we had to call a wrecker in order to even get it up the driveway. The transmission was definitely about to give, and the heater sounded like it was going to blow up. When we returned the truck, we told them about the tires, and they agreed that they were bald, and then told us they got that specific truck stuck twice the day before..why would you even let a customer rent a truck like that in such poor condition. Overall, horrible first and last experience with uhaul.
The back of the truck was not cleaned prior to my use. It had snow and mug on the floor and the dolly tag was pulled off already. Overall the truck was fine, I would just expect it to be cleaned before renting it out again.
I was informed by another motorist about 30-min after I left the U haul office w/ the truck that the truck's rear tail lights were not working - no stop, no turn, no tail lights. This set me back as I was moving that night and had friends waiting at my home to assist w/ the move. I called the U haul phone number and got a call center who had to send the local office a message to call me - inconvenient. They called me quickly - great! However, they told me to call the 800 number on the paperwork they gave me. I asked them to bring me another truck to swap because it was now dark out and certainly I could NOT drive with no stop/turn/tail lights. They told me in order to get another truck I had to drive it back to the office. I had no choice and told them to please have one waiting and I would be there in 10-20 minutes. I had to drive approx 5-miles back to the office with this safety issue. I got there and had to wait 20-25 min before I got another truck - no apology, well eventually, I asked for one because I was just appalled/surprised/shocked/saddened at the poor service and lack of compassion. No refund, no reduced price either. I can honestly say that I will never rent another U haul truck again because of this experience. Thank you for listening.
The truck itself wasn't worth the money. The tires were basically bald and had a hard time driving it in the snow. When I 1st walked in I was told I could get a 14 foot truck for the same price as a 10 foot truck. then after a few minutes to get told me he could no longer do that, the staff was fine overall but I was very unhappy with my experience.
The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.
Fortunately I only have the need for a vehicle rental about every 5 years or so but after I've been waiting almost 10 minutes for someone to talk to me I remember all the things I dislike about your store, starting with I have to wait, not just for pickup but also drop off. The cost/value of your service is very frustrating, I start by thinking this will cost $20 and it turns out to be $50 after insurance, gas, milage, tax and fees. It feels like a ripoff for driving the van 15 miles! My consolation is I don't expect to need you "services" for another 5 years.
BEWARE: Please be very careful in renting uhauls from this location. Upfront service seems friendly, but you need to watch your credit card statements for discretionary upcharges they try to bill you on the back end. Luckily, I caught an additional $25 "cleaning" charge they tried to sneak through. None of my calls were answered or returned after calling three times to try to contact management to hear their side of the story (their direct lines always forward you to HQ customer service after which a customer service rep will "ping" management to tell them to call you back). After over a week of reaching out, I took the route of having Chase deal with them through a credit card dispute I submitted online. Their representatives tried twice to contact management as well with no success and finally told me they would just credit my account the $25. Thanks Chase, for helping the little guys....stay away from this uhaul location.
Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!
Difficult to track boxes and would pay for more specific delivery dates earlier in the process.
The gas was below the 3/4 mark. The inside windshield had a thick film cover, making it difficult to see at night. The back had not be cleaned after the last rental, although the attendant did sweep it out while I stood there. Overall an okay experience. The van handled well and served its purpose.
Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!
We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.
Great customer service. Very friendly.
Chris and Josh displayed excellent customer service when they assisted me in replacing the wiring harness on my vehicle. They were knowledgeable and made a quick repair to get me back on the road within a hour.
I didn't like:
1. access to the service counter/desk obstructed by stacks of boxes in the middle of the room. Cluttered.
2. standing at the counter between racks of bags, etc. which makes a customer feel like they are in a cattle stall.
3. Service by personnel was excellent. Store layout, lacking.
Lets not ban the use of a towing vehicle because of the type of tire the manuufacture sells on its vehicle. I have a 2005 ford explorer W/ a nice set of cooper tires on it and I was told I could not use that vehicle to tow a small trailer becase of the firestone tires that came stock from Ford that set of tires are gone off my ford a long time ago. How about we ask what type of tire and the load rating and have the guy hooking the trailer inspect them tires and make that how you determine the tow vehicle.
Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience
Good service, fast, and nice staff.
Great, fast service. Had it off my truck, and produced receipt in just 5 minutes.
I can't really rate the location overall because I've never rented from U-Haul before. It seemed to maybe be slightly understaffed, but overall was a good experience.
I only had the uhaul for 6 hours and that was only until 5pm. However, I did not like the fact that when I picked up the uhaul I was told if I need it longer to just call to let them know. Well I did need it for a hour longer. The guy who answered the phone said I don't know what to tell you. We already have someone else coming at 5:30 to rent the truck you have. So you need to be here at 5:30. So my family had to cut things short. I brought the uhaul back at 5. Than we had to use a friends truck to finish. Which was a big pain in the butt because we could of got our last load with the truck and dropped it back off by 6. I am not a happy consumers at all. What ever happened to have the uhaul for 24 hours.
The vehicle I had reserved was covered in ice on the windshield, which delayed me exiting the location for my scheduled move by 25 minutes. Also, I got he uhaul to move new purchased furnature to my home... The vehicle had a heavy odor of tobacco smoke which resulted in my coat and worse yet, my brand new couches smelling of smoke
The gentleman whom I dealt with when I was checking the vehicle out was far from courteous and I watched him roll his eyes at another customer (who he was on the phone with). The gentleman who I dealt with when I returned the vehicle was quite professional however.
This is the second time we have used Ubox and it worked very well both times.
Thank you !
ABOVE AND BEYOND SERVICE
I originally booked a vehicle at National Storage Center on Ball Ave in Grand Rapids, MI. I needed a later pickup time, so I called the National Storage location. DAVE ASHER at National Storage Center made several phone calls to find me a van at a later available location. He went over and above to help me. Thanks, Dave!!!
Give out the correct information. I was told false information for more then 2 days which inconvienced me.
reserved the truck for 24 hours on line..get to the location @ 3p and was told I could only have the truck until 11a (overnight)then I call to see if any other trucks are available and I was told an upgrade was available..get to the store there is NO truck...unacceptable...
When dropping off the trailer I was unsure if I was in the correct place because the personnel was busy moving pallets. He did not indicate where I should wait or to whom I should speak. When he finished moving things he was attentive and personable. It was he who took care of things - and did a nice job of assisting at that point.
truck was not there had to go to another location to pick up truck. sale associate was good. overall everything was ok except have to go to to different location to get what i needed. and the fact i was told uhaul trailer could haul a full size pickup truck i called and was told yes come to find out no. after i put the truck on the trailer. lol then i had to call 3 different place and no one had an answer lol what would i expect, if you don't know the size of your trailers why would you know if there was a larger trailer. go figure why would anyone care if my sister could move her husbands truck that was broken down. lol
The location is states they are open at 7AM, however it was 7:20 by the time somebody arrived and opened the office.
Very friendly and helpful!
Everything was great, thank you
Although the location is convenient the truck has dirty windows, check engine light on, window handle broken.
Maintain parking lot. My husband fell on ice.
Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.
Very please with the service
I received great service!
I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.
Please put ramps on the 10' trucks! I had trouble unloading in the rain. Also, a handle on both sides of the back door
I felt the location was easy to get to and had a well-organized, large area for all the trailers/trucks. I think the sales guy could have been a little less patronizing towards me, but it wouldn't keep me from returning.
Nothing! The staff was very helpful and quick, i felt like it took no time at all. Everything was explained in great detail and they were very responsive to any/all my questions and concerns. The truck was very clean and ran/handled perfectly. So thank you U-Haul of Alpine Ave, keep up the good work and be sure that i will recomend this location to all my family and friends.
Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!
both facilities were very friendly and helpful
Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.
Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.
when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again
Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.
U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.
Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.
Kim was extremely helpful and friendly.
I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.
the driver Kim was very helpful and easy to work with
Our stuff was in excellent shape!
Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.
The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!
Everyone at the facility went out of their way to be helpful
Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!
Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled
The service was great and the staff was very helpful. I would gladly recommend U-Haul.
Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.
Uhaul`s best employee!!!!!
Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.
It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.
We would definitely use your service again. Thank you.
Thanks for addressing my question quickly.
Hope you have great holidays!
I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory.
Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!
The woman who delivered my unit not only explained how it would be handled, but
was expert in placing the box exactly in the best position for us to load it.
The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.
There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.
Staff has been very delightful. thank you, thank you. appreciate everything that has been done.
Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.
I am a regular customer, I have nothing but good things to say about Uhaul.
Sincerely, Diane Gill
Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!
Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.
The driver so very friendly and helpful. The price is a little steep but my overall experience was good
The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!
Everyone has to get on the same page!!
Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS
It cost almost 300.00 more than what was discused.
The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.
Staff was very friendly and communicated very well.
Level of service was very good. Staff was very helpful and flexible.
Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great
Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!
I was very impressed with the service provided, it was unbelievably easy to work with this branch. Thank you!
Kim at U-Haul on Alpine Ave was very helpful. Delivery and pickup of boxes went well.
No one in our area has ever uesed these. Any EVERYONE is stopping to check them out!hope you get referrals from it!
Kim, of Alpine UHaul, was very helpful and informative on our whole UBox experience from our old house in Texas, through moving all our belongings to our new home in Michigan. Worked great for us!!
Kim was very pleasant and helpful! The U boxes are great. The only issue was that we didn`t know we had to have our own locks on them and that the insurance amount was per box.
everything is fine and the staff person was very helpful. thanks
Badcommunicationbetweenreservationcenterstore.NodirectlinetoUBoxpeople.Storeemployees =littleknowledgeonUbox.Unimpressedw/ size,pricewoodreally UBoxtoplatchdidn’twork.Pickup@oneplacedropoff@another
Kim was super-friendly and very helpful. Box was in good condition. There should be more hooks and loops to tie things down in these boxes!
Will use again and again!
Staff went out of their way to be helpful! Would recommend!
I think there should be more hooks to help secure things.
Would have preferred the option to purchase a lock from them, the one I got at the store wouldn`t fit the latch, had to buy a second one.
U-box was the best moving experience that I have ever had. Everything was communicated to me up front, time of charges, all drop off/pick up times.
Kim was awesome! Nice and friendly.
My customer rep, Kim, was absolutely wonderful and immediatley replied to my phone call I placed to her at midnight... I cannot think any other customer service person would do this - big thanks!!
Service was great and I had a good experience
Your people were both courteous helpful, would use your service again if needed in an instant!
The driver was very personable, delivered my box right on schedule and was very thorough with her instructions! We had a great U-Box experience! Thanks!
Kim at the Alpine store in Grand Rapids was wonderful!!! Very helpful and cooperative. The service was a real help with my move!!
Quoted$170,then requoted$250more by Grand Rapids cause no answer in LansingGR would not honor quote by corporate.Lansing never did return my calls. Took business elsewherenever useU-Haul again.
Kimberly at the Plainfield location is excellent - very knowledgeable, reliable, and personable.
Many thanks. All is going well so far!
I am satisfied with the service and staff were nice. No brakage to my stuff but a pest got inside and eat part of my raw rice.
i didnt know about the pods until going to the uhaul store and one of the employees referred me to them....This was the best idea
Everything went well except I was billed another month on two boxes after they had been turned in, but I was immediately credited when I pointed it out. Good job.
Kimberly was awesome, she was friendly, fast, efficient and made things go so smoothly! Highly reccomend!