Customer Reviews for U-Haul at Alpine Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alpine Ave
They were very helpful and accommodating - it was a wonderful experience. We will recommend them again.
Thank y poo u for your fast and professional service.
The truck was VERY dirty inside and it smelled horrible of smoke. I will never rent from Uhaul again.
The rental location told us we had only 6 hours when I went online and rented for an entire day. Not very helpful.
I never got the dolly for the $ 10.00 rental. The door to the trailer was stuck on the left hand side. I would like my $10.00 for the dolly to be refunded back to my account. Thank U
Windows of the van were so dirty, I had to stop and clean all windows and mirrors, inside and outside, so I could see to drive!
Our reservation was at the Burlingame location - location was changed and we were never notified - supposedly someone last name Garcia "says" he called us but I never got that call - we went to the Burlingame location and wasted 1/2 hour waiting our turn and then having to drive out to alpine so started our move an hour later then originally planned - when I
made the reservation there was no mileage charge listed - cost us $13 more then what we were quoted - will not use alpine uhaul again - they were not apologetic about our inconvenience at all - Mr Garcia NEVER called us
I ordered my truck from the Plainfield store but I put it a hour later then I ordered it. They moved my order to Alpine and did not tell me. I went to Plainfield and was told I had to go to Alpine.
the service was poor, people waiting in line to get what they needed,, Why,,plainfield store is worse I went in there a lady walked out saying I will never use uhaul again. Poor service, not enough help.
Impressively quick and seemless check-in. Great service.
The trailer was clean, however the door latch was difficult to close, and there were 3 different sizes of tires mounted. Older trailer, so it may need refurb or be retired.
great service, great truck
The pickup location was alright BUT the reservation system is awful. Reserve/request of equipment online 2+ weeks ahead of time lead to a big problem when Uhaul calls the day before pickup to say you can get the truck on Saturday at 4pm. What good is that when you have hired help starting at 10am + 12pm!! Who starts a cross state move at 4pm on a Saturday?? I had to re-do the rental for a much smaller truck to get one at 9am. I have a hard time recommending any Uhaul location to anyone after this HUGE hassel. The competition is worth the up-charge to get the truck and time you want, even 2 weeks ahead of the need!
Instead of pointing in the general direction of the truck and telling me it's "out there" it would be nice to be shown to the actual truck, especially when there are so many and some did not have numbers clearly visible on the front. Had to try several to see if the key would fit. Not really fun with so much to do already.
I suggested the bad wobble in the front end should be fixed before passing the truck off to some other person, which could otherwise eventually result in someone being hurt, much less their possessions
Could not have been better.
The truck was dirty, dirt and sand in the back, the cab stunk of cigarettes and there was ashes all over the place. The windows were dirty on the inside, like looking thru a fog. Also the truck was on empty, I mean empty, the fuel light was on, the beeping was going and I was told to go right across the road and get gas because it was on empty.....geeezzzz. Usually have a great truck, but I will return, just maybe make someone go out and check the truck with me before I leave. Thanks.
Nothing about the rental locations but I think your equipment needs to be modified as to assist in fuel consumption. I think a rounded dome on the front of your trailers and some trucks could drastically reduce the wind drag caused by the flat vertical surface currently on your equipment. Between the rental, insurance (rip off) and the additional fuel consumption I will say I am disappointed.
Back of the truck was pretty clean. Not really swept. The front of the cab was dirty. Every surface in need of cleaning, especially the windshield INSIDE, which I could barely see out of. The "19.95" a day rental is misleading. Probably use another company in future without the hidden fees. NOT telling a customer about additional fees to pay on a credit card? Pretty sad.
You guys are always great! On time as promised. Will always use u when needed.
Everyone was polite and attentive. Can't think of a thing I would change.
Alpine Ave, Grand Rapids MI location was friendly, helpful, clean equipment. Will use their service again.
The trailer was not available. Sent me to three other locations finally took one from the fourth. Absolutely horrible. Never will use you again.
Associates were very prompt and helpful
Great job Roman Garcia. Thanks for all your help
Roman Garcia went above and beyond. He was great to work with and I am so pleased. Thank you so much.
Nothing. The staff was awesome and the truck was grat too!!
I enjoyed my experience. I wouldn't change a thing!
The guys at both pickup and dropoff were great. Kudos to the team. Thanks! Will be back.
Nothing. Staff was as mentioned previously on this form. Drop off was quick and easy. Thank you for a great moving experience.
The staff at the Alpine location are fantastic. Both people I dealt with at pickup and dropoff were very nice and easy to work with. Best Uhaul location I have come across.
Each person was helpful and courteous. Especially the guy (whose mom works at JoAnn Fabrics), who explained patiently all that I needed to know about pulling my car on a trailer on a very long journey across the nation!
Stop giving flyers out for moving help. com. Using that service was a nightmare which resulted in having my belongings damaged or destroyed. I spoke with a uhaul manager who tried to explain how you aren't partnered with movinghelp.com although the flyer says you are. Watch for scathing video coming soon to social media outlets. I think everything else absolutely rocked with your service. Did you know that moving help.com does absolutely no background checks or anything on the companies they post?
extremely friendly and they helped fix the previous locations mess, on burlingame.
Nice trailer. Worked very well.
Hard to rate the location as this is the first time I have used U-Haul
There was no truck available for me at my scheduled time even after reserving it a week early. It was an hour and a half late. Then when I got keys and loaded my tools, he didn't notice the dolly zip tie was broken. That would've cost me $. He promptly replaced it. He says he thought he had. The truck itself was getting pretty rough suspension wise and some hard start issues. Overall ok but just should have had a truck for me at my time. I was late, late is not good.
The concern I have with my experience is the communication between the call center where one makes the reservation and the truck provided. I ordered a one way and had two trucks listed under my name neither with proper mileage represented on the order which created a dilemma at the dropoff. Consumer Beware!
More employees so that the one there is not running around like a chicken with it's head cut off. That way they will have the time to explain such things as holds on a debit card that the customer specifically told rep was not going to be method of payment when dropping truck off. The hold was on my card for 6 days. If the truck was paid in full, there is no need to keep a hold on the card that was not used as the method of payment. Had the rep had time to explain this to me, I wouldn't have used my card. I would've chose a different option. That screwed my bank account up bad.
There was only one person working when I came to return my equipment, but other than the wait, I have no complaints.
The overall experience was great. Thank you!
very professional and efficient site
YOUR CALL CENTER WOULD NOT OR COULD NOT TELL ME IF ANY LOCATION BUT THE CLOSEST 5 HAD THE TRAILER I NEEDED WITHOUT GIVING MY CREDIT CARD INFO!!!!!!
THAT'S NOT ONLY A BAD IDEA...IT'S BAD BUSINESS!! I WAS FORCED TO DRIVE THE 12 MILES INTO THE CITY TO FIND OUT IN PERSON IF THE UNIT I WANTED WAS ANYWHERE NEARBY!!
WHY WOULD ANYONE SHORT OF A MORON DO THAT???!!!
I WILL LOOK AROUND A BIT MORE FOR MY RENTAL NEEDS IN THE FUTURE BECAUSE OF THIS!!
Faster service and customer interaction.
Quick and easy checkin made the return of the truck easy.
Clean out the truck!!! Truck was filthy with mud trash and someones clothes!!! back of uhaul was filthy with debris and trash.. Took me an hour to shop vac and clean the cab and sweep and clean up the back. Rediculous!!!
Just keep up the good work!
Easy & quick pick up and drop off!
Friendly group of people. In and out quick.
The truck was very dirty.
Interior of cab was filthy. The windshield and side windows were splattered with something. Seat belts had gummy residue on them. Steering wheel had grease and sticky residue on them. Dashboard was covered with dirt. Cup holders had dirt in them. Seats were sticky.
We spent about 30 minutes cleaning all the surfaces.
Exterior was not clean. Windshield had not been cleaned. There are permanent scrapes and spots on the windshield which did not come out. Entire truck was dirty. Previously damaged parts had not been repaired.
In short, I reserved online. I pre - checked in online. My rental was dirty (I had to use cleaning supplies in my car to clean it (took 10 min). The gas level was not depicted accurately on paperwork. I left, drove to my job (6 miles), realized I couldn't use the rental for purposes intended, returned rental and was charged $54. While waiting to be served, the staff, (who were cleaning returned rentals), were being reckless with the rentals (ie speeding out of the cleaning stage area, speeding in the parking lot, burning rubber in the back by customer's personal vehicles, etc). These actions by Uhaul make me not want to deal with Uhaul, but Uhaul is the top name in moving equipment!!!! Not acceptable!!!!
Accommodated earlier pick-up time of truck! Fast check-out. 10' truck new, ride was smooth, handled well.
You need more than one person on duty in the morning on the weekend. My appointment for pickup was at 8:00 and I was not helped for 20 minutes. I do not expect to wait at all when I have a pickup time.
Good experience. No problems. Easy pick up and drop off.
If was very deceiving to pick up the truck and not only have to put gas in it, as we expected, but to be charged .99 per mile which added $40 to our "19.95" truck rental. The whole thing for 40 miles and 3 hours was a hundred dollars with insurance and no extras. We will not use u haul again! These extra costs should be exposed up front!
I was scheduled to pick up the truck at 6 PM, after contacting them in morning at 9 AM to pick up truck little bit early then scheduled time which they assured that it was not a problem. I went to pick up truck at 5:15 PM and came to know that truck was not available. Since, I was arrived earlier then scheduled time I waited till 6 PM. At 6:05 PM I was told my truck is not ready and I have to wait another 1/2 hr. I did not like this and since it was messing my schedule, I asked for discount and to my surpise they got me a truck which I requested since I arrived there.
When you are pressed for time and this is not the place you want to go.
I rented an 8 ft. box trailer, I was cautioned over and over about loading it properly with 60% in front of center. Towing that trailer empty was a nightmare, because the it is designed poorly and bounces violently at every bump at 55 mph. When loaded it was fine.
See offical complaint i filed
Clerk displayed total lack of training or supervision. He may have meant well, but he treated us rudely and asked all the necessary questions like he was mad at us for something.
The 2 gentlemen were very careful and followed my instructions on placing the boxes in the right place. Thank you for your service.
The system for using U-Box is very confusing. The staff are not sure how to help you if you have issues and this causes me to not recommend the service.
We had no problems. Everyone was on time and friendly.
kim did a great job and very helpful
our contract was NOT honored, and there has been nothing but trouble getting our goods delivered to our house. we will never use UBoxes again, and will never recommend them to anyone
The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.
Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!
Difficult to track boxes and would pay for more specific delivery dates earlier in the process.
Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!
We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.
Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience
Good service, fast, and nice staff.
This is the second time we have used Ubox and it worked very well both times.
Thank you !
Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.
I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.
Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!
both facilities were very friendly and helpful
Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.
Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.
when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again
Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.
U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.
Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.
Kim was extremely helpful and friendly.
I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.
the driver Kim was very helpful and easy to work with
Our stuff was in excellent shape!
Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.
The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!
Everyone at the facility went out of their way to be helpful
Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!
Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled
The service was great and the staff was very helpful. I would gladly recommend U-Haul.
Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.
Uhaul`s best employee!!!!!
Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.
It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.
We would definitely use your service again. Thank you.
Thanks for addressing my question quickly.
Hope you have great holidays!
I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory.
Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!
The woman who delivered my unit not only explained how it would be handled, but
was expert in placing the box exactly in the best position for us to load it.
The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.
There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.
Staff has been very delightful. thank you, thank you. appreciate everything that has been done.
Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.
I am a regular customer, I have nothing but good things to say about Uhaul.
Sincerely, Diane Gill
Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!
Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.
The driver so very friendly and helpful. The price is a little steep but my overall experience was good
The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!
Everyone has to get on the same page!!
Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS
It cost almost 300.00 more than what was discused.
The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.
Staff was very friendly and communicated very well.
Level of service was very good. Staff was very helpful and flexible.
Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great
Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!
I was very impressed with the service provided, it was unbelievably easy to work with this branch. Thank you!
Kim at U-Haul on Alpine Ave was very helpful. Delivery and pickup of boxes went well.
No one in our area has ever uesed these. Any EVERYONE is stopping to check them out!hope you get referrals from it!
Kim, of Alpine UHaul, was very helpful and informative on our whole UBox experience from our old house in Texas, through moving all our belongings to our new home in Michigan. Worked great for us!!
Kim was very pleasant and helpful! The U boxes are great. The only issue was that we didn`t know we had to have our own locks on them and that the insurance amount was per box.
everything is fine and the staff person was very helpful. thanks
Badcommunicationbetweenreservationcenterstore.NodirectlinetoUBoxpeople.Storeemployees =littleknowledgeonUbox.Unimpressedw/ size,pricewoodreally UBoxtoplatchdidn’twork.Pickup@oneplacedropoff@another
Kim was super-friendly and very helpful. Box was in good condition. There should be more hooks and loops to tie things down in these boxes!
Will use again and again!
Staff went out of their way to be helpful! Would recommend!
I think there should be more hooks to help secure things.
Would have preferred the option to purchase a lock from them, the one I got at the store wouldn`t fit the latch, had to buy a second one.
U-box was the best moving experience that I have ever had. Everything was communicated to me up front, time of charges, all drop off/pick up times.
Kim was awesome! Nice and friendly.
My customer rep, Kim, was absolutely wonderful and immediatley replied to my phone call I placed to her at midnight... I cannot think any other customer service person would do this - big thanks!!
Service was great and I had a good experience
Your people were both courteous helpful, would use your service again if needed in an instant!
The driver was very personable, delivered my box right on schedule and was very thorough with her instructions! We had a great U-Box experience! Thanks!
Kim at the Alpine store in Grand Rapids was wonderful!!! Very helpful and cooperative. The service was a real help with my move!!
Quoted$170,then requoted$250more by Grand Rapids cause no answer in LansingGR would not honor quote by corporate.Lansing never did return my calls. Took business elsewherenever useU-Haul again.
Kimberly at the Plainfield location is excellent - very knowledgeable, reliable, and personable.
Many thanks. All is going well so far!
I am satisfied with the service and staff were nice. No brakage to my stuff but a pest got inside and eat part of my raw rice.
i didnt know about the pods until going to the uhaul store and one of the employees referred me to them....This was the best idea
Everything went well except I was billed another month on two boxes after they had been turned in, but I was immediately credited when I pointed it out. Good job.
Kimberly was awesome, she was friendly, fast, efficient and made things go so smoothly! Highly reccomend!