Customer Reviews for U-Haul at Alpine Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alpine Ave
The concern I have with my experience is the communication between the call center where one makes the reservation and the truck provided. I ordered a one way and had two trucks listed under my name neither with proper mileage represented on the order which created a dilemma at the dropoff. Consumer Beware!
More employees so that the one there is not running around like a chicken with it's head cut off. That way they will have the time to explain such things as holds on a debit card that the customer specifically told rep was not going to be method of payment when dropping truck off. The hold was on my card for 6 days. If the truck was paid in full, there is no need to keep a hold on the card that was not used as the method of payment. Had the rep had time to explain this to me, I wouldn't have used my card. I would've chose a different option. That screwed my bank account up bad.
There was only one person working when I came to return my equipment, but other than the wait, I have no complaints.
The overall experience was great. Thank you!
very professional and efficient site
YOUR CALL CENTER WOULD NOT OR COULD NOT TELL ME IF ANY LOCATION BUT THE CLOSEST 5 HAD THE TRAILER I NEEDED WITHOUT GIVING MY CREDIT CARD INFO!!!!!!
THAT'S NOT ONLY A BAD IDEA...IT'S BAD BUSINESS!! I WAS FORCED TO DRIVE THE 12 MILES INTO THE CITY TO FIND OUT IN PERSON IF THE UNIT I WANTED WAS ANYWHERE NEARBY!!
WHY WOULD ANYONE SHORT OF A MORON DO THAT???!!!
I WILL LOOK AROUND A BIT MORE FOR MY RENTAL NEEDS IN THE FUTURE BECAUSE OF THIS!!
Faster service and customer interaction.
Quick and easy checkin made the return of the truck easy.
Clean out the truck!!! Truck was filthy with mud trash and someones clothes!!! back of uhaul was filthy with debris and trash.. Took me an hour to shop vac and clean the cab and sweep and clean up the back. Rediculous!!!
Just keep up the good work!
Easy & quick pick up and drop off!
Friendly group of people. In and out quick.
The truck was very dirty.
Interior of cab was filthy. The windshield and side windows were splattered with something. Seat belts had gummy residue on them. Steering wheel had grease and sticky residue on them. Dashboard was covered with dirt. Cup holders had dirt in them. Seats were sticky.
We spent about 30 minutes cleaning all the surfaces.
Exterior was not clean. Windshield had not been cleaned. There are permanent scrapes and spots on the windshield which did not come out. Entire truck was dirty. Previously damaged parts had not been repaired.
In short, I reserved online. I pre - checked in online. My rental was dirty (I had to use cleaning supplies in my car to clean it (took 10 min). The gas level was not depicted accurately on paperwork. I left, drove to my job (6 miles), realized I couldn't use the rental for purposes intended, returned rental and was charged $54. While waiting to be served, the staff, (who were cleaning returned rentals), were being reckless with the rentals (ie speeding out of the cleaning stage area, speeding in the parking lot, burning rubber in the back by customer's personal vehicles, etc). These actions by Uhaul make me not want to deal with Uhaul, but Uhaul is the top name in moving equipment!!!! Not acceptable!!!!
Accommodated earlier pick-up time of truck! Fast check-out. 10' truck new, ride was smooth, handled well.
You need more than one person on duty in the morning on the weekend. My appointment for pickup was at 8:00 and I was not helped for 20 minutes. I do not expect to wait at all when I have a pickup time.
Good experience. No problems. Easy pick up and drop off.
If was very deceiving to pick up the truck and not only have to put gas in it, as we expected, but to be charged .99 per mile which added $40 to our "19.95" truck rental. The whole thing for 40 miles and 3 hours was a hundred dollars with insurance and no extras. We will not use u haul again! These extra costs should be exposed up front!
I was scheduled to pick up the truck at 6 PM, after contacting them in morning at 9 AM to pick up truck little bit early then scheduled time which they assured that it was not a problem. I went to pick up truck at 5:15 PM and came to know that truck was not available. Since, I was arrived earlier then scheduled time I waited till 6 PM. At 6:05 PM I was told my truck is not ready and I have to wait another 1/2 hr. I did not like this and since it was messing my schedule, I asked for discount and to my surpise they got me a truck which I requested since I arrived there.
When you are pressed for time and this is not the place you want to go.
I rented an 8 ft. box trailer, I was cautioned over and over about loading it properly with 60% in front of center. Towing that trailer empty was a nightmare, because the it is designed poorly and bounces violently at every bump at 55 mph. When loaded it was fine.
See offical complaint i filed
Clerk displayed total lack of training or supervision. He may have meant well, but he treated us rudely and asked all the necessary questions like he was mad at us for something.
Make sure the trailers are in working order so me, the customer doesn't have to repair lights throughout the trip. It would be nice to see a price break seeing I had to continually work on the trailer, but when I asked, I was told "I had already paid so there is nothing that can be done". Apparently Uhaul needs that money worse than I do.
I don't know of anything, I was very pleased with this location and the service.
The gentleman who greeted us was very nice and welcoming.
Excellent customer service. I was called to confirm a pick up time and was even upgraded to a larger trailer. The staff is professional and knowledgeable.
I had difficulty finding a rental site in the area ; and when I did they were not familiar with how to process it.Apparently the order also got kicked to another city & I got charged rental twice. Staff tried to be helpful but weren't knowledgeable about details
older truck---broke down with steering problems---had to be towed---will shop in future for newer equipment
U Haul roadside assist was excellent----wonderful service representatives!!!
Very spacious parking lot, easy to maneuver. Employees were friendly and helpful, and dropping off the trailer was quick and painless.
The old charge a fee with the customer is not there. Was told when the vehicle was dropped off everything was fine and now get a cleaning fee charge. This is after accepting your alternate location option only to have this occur. Shame on this location!
quick turn in. Staff friendly and we were done quickly
This location was old. The guys there looked dirty, as if they had done oil changes on every truck there. They did their jobs well but seemed as if you were bugging them.
The truck I had was clean overall but the inside of the windshield looked like it had never been cleaned.
I would use this location again if I had to but I think I would prefer to us another one if I had an option.
The best service I have experienced renting from U-Haul ever. Thank you for that.
Very unsatisfied with employee that assisted with rental, unprofessional and not helpful to assist our needs! Reservation person promised to meet our needs and it wasn't met to expectations!!
Spray a little wD-40 into the padlock as it was gummy from lack of use
I had a reservation at Larry's, but the truck was not available at the pick up time. I had to drive to the Alpine location to get a truck. I had to spend extra time to start my move. I thought they would have compensated me with a few miles or one pack of boxes, something for the inconvenience. I know it wasn't there fault, but it was a Uhaul issue.
Employee who helped me was extremely friendly and helpful. He ran around making sure my wait wasn't too long. Really enjoyed his service. Would definitely come back. I came in July 30th at 6pm.
People were very nice and helpful.
The prices were outrageous. The only reason I used U-Haul was because Budget didn't have the truck size I needed. .79 cents per mile??? Really???? These prices need to be lowered.
My truck broke down on Day 2, however, Uhaul Roadside Assistance was excellent, Grand Rapids Towing was timely and the solution of towing the full vehicle to my place and allowing me to unload was perfect. Very good outcome to a breakdown
The 800 number that gets involved seemed not to relay on all info to the person I was transferred to or maybe they did and that person was just very quick to say yes all set see you at x time, but really I had to change location then had a problem with my jeep where lights would not work had to switch again to new pick up city ect,,,,but when called to switch 800 said yes can do that transferred me to set new reservation to have the rep not read everything quickly wanted to get rid of me as I was like wait don't hang up made a lot of changes want to make sure I am not driving 3 hrs to find out I don't have reservation...when I gad her double check no it was not set up old was....if I would not have told her again what I was told by 800 number rep and confirmed location ect I wouldn't have reservation!!! That us kinda a big deal when I have one day to move called to set up and your rep basically didn't want to look read all info to confirm...then I ask as u was driving how far us walker,mi from downtown GR that is where I need to move items out of ...she didn't know ok ...i do not want to rent u haul in walker if it is a hour away from downtown how far is if? Your company did not make it easy....guys at Alpine location were great,but getting there was not
Customer service was great, price was to high. I payed $173 for less than 30 mile drive, and returned the truck before 3pm. Your advertisement said 39.99 a day.
U Haul representative was pleasant and efficient, and obviously wanted to make as good an impression on the customer as he could. A good business experience.
Rented trailer to go to WI to pickup 2014 F150 person at counter ask what i was hauling said Ford F150 got to WI F150 16in to long. Had to drive F150 back then drive back to get hauling truck and trailer was charged for 4 day $236.99 for something that your customer service line said should not have happened'
Everything went fast and smooth.
The passenger side tire was worn past the wear bars. The driver side tires was at the wear bar on the outside edge. I informed the employee hooking up the trailer and he just shrugged and pretended not to hear me. The trailer also had a 1"x1"hole in the driver side front corner which caused road debris and water to enter the trailer.
Nothing, we had great service at an affordable price. Thank you, one less stress while moving.
Very quick and helpful service would definetly use this location again.
We were very happy with the truck.
Very happy. Worked out well.
When I picked up the truck the inside of the box was swept but that was it. The windshield was covered with bugs as well as the front of the truck, inside of windshield and dash were filthy, the trucks dash said change oil and the attendant said the guys in Phoenix would do it, they also told me to drop off at a no drop off store.The guys at the 24th street store in Phoenix were great. Very unprofessional, good thing the truck ran like a top.I will use U-haul again but never from Alpine street
They were not able to resolve brake light,turn signal issues should have fixed issue.
Gave my truck away. Had to drive and pick up my kds. Horrible experience.
Lights on two trailers did not work. Employee tested my vehicle and said that trailer plug was not working. Forty dollars later when a garage tested truck and found nothing wrong went back and found a third trailer with operable lights.
The sign when you drop off the truck says to wait there and someone will come help us. A man who was working in the garage looked right at me several times but did not say a single thing to me. I had to go inside to find someone. However, the woman that did end up helping was friendly.
Representatives were very knowledgeable and helpful.
The truck I rented first off was given to on 1/4.. You an I both know you get terrible gas mileAge under a half tank.. The truck itself was a p.o.s. Starts rattling as you drive an when you go to stop it downshifts hard an jerks the whole truck.. Then to top it off I was charged 115$ to use for 4 1/2 hrs an go 60 miles. Terrible I definetly shop around if I eve. Need to use a truck again.. Very dissappointed in the truck an extremely high price I was charged.
Mr. Josh Huckleberry
You guys always do a great job... Michele
Return procedure was excellent. It has been several years since I used UHaul. My memory of return procedure was tedious (at a time that I was tired and ready to get home). This return was quick and efficient.
I paid for furniture pads and they were not with my rental equipment. The staff needs to be better attentive to their customers.
Very friendly and helpful!!
When I got there no one greeted me. Then when I told someone I am here to pick up a truck, they were short and made it seem like I was bugging them. This site can definitely work on their customer service.
The customer service was horribly lacking. Upon arrival to pick up the rented trailer, I was greeted after several minutes waiting by an employee (I believe the name on my receipt is Chrystian) who treated me as if I was annoying him simply by being there. When testing the trailer lights, he didn't ask me to test the brake lights. I asked him about it, and he acted annoyed, stating it wasn't necessary. When returning the trailer, I was greeted by the same employee who, when asked how he was doing today, said that he was irritated because he just finally sat down and then we showed up. He then took my info, and walked away. We waited as he reorganized several trailers and finally asked if we were all set and could we go, to which he said "yeah, you're good". Terrible customer service and even though this is the closest location to us, I will probably use the plainfield location from now on. I've always had great customer service there in the past.
This location did a great job. The overall experience was a little troubling as my initial reservation was moved from National Storage on Ball St in Grand Rapids to a location nearly 10 miles away (all of the items I needed to move were located at National Storage), then the morning of my reservation it was moved again because the Evergreen location was out of power. The new location didn't have the 20' truck I had reserved. I appreciated not having to ask for a discount (they lowered the mileage rate), but no one told me about the $50 guarantee I was owed. Another customer who had the same problem told me about it. I contacted the corporate number and they are mailing me a check, which is fine; however, if I was cash strapped I'd be a little disappointed at the slow response after so many changes to my initial reservation.
Great experience. Friendly staff. Thank you>
The vehicle smelled like smoke. Was disgusting. Had to drive on the highway with the windows open.
The 2 gentlemen were very careful and followed my instructions on placing the boxes in the right place. Thank you for your service.
Have the general manager check to see when he gives you the keys to your truck,.that it matches your truck. Also, when a mistake is made the manager should not result in rudeness. It was a horrible experience. I refuse to pay for the extra hours due to the hours wasted with bad management.
We had checked in online and got to U-haul and still had to wait for like 15 minutes, I suggest a faster way of doing check-in. People moving are generally on a schedule.
The lady that checked me in was extremely nice. Everything was quick and easy. I will definitely use Uhaul again!
The system for using U-Box is very confusing. The staff are not sure how to help you if you have issues and this causes me to not recommend the service.
The online reservation process was great. The individual who check me was prompt and very helpful.
Day and night difference, keep this guy.
Understaffed, extremely slow at service desk check-in picking up rental vehicle, even thought I did an express online check-in. Seems to me first thing in the a.m. would be when most people are getting vehicles. Attendant was doing his best with check-in AND jockeying vehicles, but they need more than one person waiting on customers at the desk and another to get vehicles.
I got a truck, it was ready on time and ready to roll.
Keep that up!
I have always used U-haul for my moving needs, but I was incredibly upset with my service with U-haul this time around. The workers were extremely rude, the trailer was old, broken, and filthy! I will never use this store again.
Good service and new 9 foot cargo van used for our move.
Pull out the ramps... someone left fresh gum and it got all over the place. Other than that, everything was excellent! Couldnt have rented a truck from a better company!! Gteat employees as well! Very helpful and knowledgeable! ! Thanks U-Haul team!!!
There was only one person working the desk so the wait time was over 1/2 hour. The person at the counter was trying his best to help but there just isn't enough people.
The reps were rude because it was 15 minutes before closing time on Sunday so sure thats why they had attitudes. If I ever caught any of my reps giving an attitude to someone who came in with 15 minutes until close I'd have them on a final warning write up or give them a couple unpaid days to go over their actions and how they're going to change for the future.
The price always overwhelms me. It's always a lot to move and would be nice if truck could be a little more inexpensive. Used for only small time but cost me over $100. Between rental and ins and gas. it's just a lot.
This location was clean and well organized. The employee was polite, knowledgeable and prompt. We had no problems with the equipment.
Sales agent treated me rudely. Other staff said use this trailer, he said no and got me an old rusty trailer instead of the newer one the other agent suggested. Trailer was so rusty it was hard to close the back and be sure it was safely closed.
Customer service rep was very friendly and suggested ways for me to save money. Rented a cargo van, then a truck later in the weekend. Overall, an easy process.
We had no problems. Everyone was on time and friendly.
kim did a great job and very helpful
our contract was NOT honored, and there has been nothing but trouble getting our goods delivered to our house. we will never use UBoxes again, and will never recommend them to anyone
The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.
Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!
Difficult to track boxes and would pay for more specific delivery dates earlier in the process.
Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!
We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.
Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience
Good service, fast, and nice staff.
This is the second time we have used Ubox and it worked very well both times.
Thank you !
Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.
I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.
Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!
both facilities were very friendly and helpful
Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.
Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.
when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again
Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.
U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.
Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.
Kim was extremely helpful and friendly.
I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.
the driver Kim was very helpful and easy to work with
Our stuff was in excellent shape!
Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.
The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!
Everyone at the facility went out of their way to be helpful
Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!
Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled
The service was great and the staff was very helpful. I would gladly recommend U-Haul.
Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.
Uhaul`s best employee!!!!!
Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.
It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.
We would definitely use your service again. Thank you.
Thanks for addressing my question quickly.
Hope you have great holidays!
I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory.
Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!
The woman who delivered my unit not only explained how it would be handled, but
was expert in placing the box exactly in the best position for us to load it.
The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.
There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.
Staff has been very delightful. thank you, thank you. appreciate everything that has been done.
Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.
I am a regular customer, I have nothing but good things to say about Uhaul.
Sincerely, Diane Gill
Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!
Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.
The driver so very friendly and helpful. The price is a little steep but my overall experience was good
The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!
Everyone has to get on the same page!!
Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS
It cost almost 300.00 more than what was discused.
The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.
Staff was very friendly and communicated very well.
Level of service was very good. Staff was very helpful and flexible.
Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great
Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!
I was very impressed with the service provided, it was unbelievably easy to work with this branch. Thank you!
Kim at U-Haul on Alpine Ave was very helpful. Delivery and pickup of boxes went well.
No one in our area has ever uesed these. Any EVERYONE is stopping to check them out!hope you get referrals from it!
Kim, of Alpine UHaul, was very helpful and informative on our whole UBox experience from our old house in Texas, through moving all our belongings to our new home in Michigan. Worked great for us!!
Kim was very pleasant and helpful! The U boxes are great. The only issue was that we didn`t know we had to have our own locks on them and that the insurance amount was per box.
everything is fine and the staff person was very helpful. thanks
Badcommunicationbetweenreservationcenterstore.NodirectlinetoUBoxpeople.Storeemployees =littleknowledgeonUbox.Unimpressedw/ size,pricewoodreally UBoxtoplatchdidn’twork.Pickup@oneplacedropoff@another
Kim was super-friendly and very helpful. Box was in good condition. There should be more hooks and loops to tie things down in these boxes!
Will use again and again!
Staff went out of their way to be helpful! Would recommend!
I think there should be more hooks to help secure things.
Would have preferred the option to purchase a lock from them, the one I got at the store wouldn`t fit the latch, had to buy a second one.
U-box was the best moving experience that I have ever had. Everything was communicated to me up front, time of charges, all drop off/pick up times.
Kim was awesome! Nice and friendly.
My customer rep, Kim, was absolutely wonderful and immediatley replied to my phone call I placed to her at midnight... I cannot think any other customer service person would do this - big thanks!!
Service was great and I had a good experience
Your people were both courteous helpful, would use your service again if needed in an instant!
The driver was very personable, delivered my box right on schedule and was very thorough with her instructions! We had a great U-Box experience! Thanks!
Kim at the Alpine store in Grand Rapids was wonderful!!! Very helpful and cooperative. The service was a real help with my move!!
Quoted$170,then requoted$250more by Grand Rapids cause no answer in LansingGR would not honor quote by corporate.Lansing never did return my calls. Took business elsewherenever useU-Haul again.
Kimberly at the Plainfield location is excellent - very knowledgeable, reliable, and personable.
Many thanks. All is going well so far!
I am satisfied with the service and staff were nice. No brakage to my stuff but a pest got inside and eat part of my raw rice.
i didnt know about the pods until going to the uhaul store and one of the employees referred me to them....This was the best idea
Everything went well except I was billed another month on two boxes after they had been turned in, but I was immediately credited when I pointed it out. Good job.
Kimberly was awesome, she was friendly, fast, efficient and made things go so smoothly! Highly reccomend!