Customer Reviews for U-Haul at Alpine Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Alpine Ave
The location was great. The Back office was terrible. The guy's I person were fine
Everything was perfectly & professionally handled
The manager that helped me was very professional and made my experience life changing.
they charged me for two rentals when i only took out one and they charged me twice. They said they would fix it and a manager would call back and I have called twice And no manager has called me back.
Excellent service. Love u-hauls customer service, hours and options.
Great, cheaper option than most other shipping based moving options.
They were dishonest about the fuel being full at time of rental! I only drove the truck 40 miles and had to put 20 gallons of gas back in upon return.
If you do the math, thats 2mi/gal! Horrible!!
Next time, I'll demand to have the fuel tank checked and filled prior to leaving the locatin.
Probably go with a different rental company next time.
Check-in and out was slow. Need additional person at counter.
The truck was not in good working order. When I complained upon returning I was charged another day for being 45 mins past the due time. (I waited 25 mins to be checked in). Not a very nice way to treat a repeat business customer after giving me a crappy truck that was not working properly and was dirty when I picked it up.
Drop-off was easy. However, we explained our poor experience and all he did was give us the phone number for insurance.
Fuel tank was not full.
The brake lights on the tow dolly were inop.
Forgot to give me the furniture pads and hand cart
quick check of vehicle upon return
The computer used to check out my truck was painfully slow. Updating the hardware/software used by employees at checkout would go a long way to streamlining the process.
The process was very easy checking out the vehicle and checking it back in. The gentlemen at the counter were very professional and answered all of my questions regarding the rental process and the van.
Great service, great truck. Very accommodating staff.
Way too many emails, making it extremely difficult to find the relevant information when looking back at them.
One problem: the location sold me tie-down straps that would not hook onto the rails in the truck they rented to me. The rails in the truck were so close to the truck walls, and so thick, only a few of the tie-down straps I owned were capable of hooking into the rails. I was forced to disassemble the straps and just tie things down with knots, which was nerve-wracking.
I was very impressed with the location and the service. Ryan answered all my questions and was very polite. This was by far the best experience I have ever had with UHaul.
Front headlight was out, love the fuel economy gauge though.
Ratchets on trailer were so dry I had to struggle with them to operate correctly
The car hauler Was not a good experienc
I was originally scheduled to pick up the truck at the Plainfield location, so I went there first before learning that the location had changed, which took up about a half hour of my time. I did receive a call the day before, but even though he mentioned his location, the call was mostly inquiring about the pick-up time, and it wasn't made clear that there had been an actual change to my reservation.
In the future an e-mail with big bold letters on top saying that there had been a "RESERVATION CHANGE" would have been very helpful.
Also, I was checked out with a half tank, while the needle read acutally slightly below. In the future I would prefer a truck with a full tank, to avoid spending $3+ per gallon here-or-there with having to estimate the fuel level while fueling. Even a 4 or 5 gallon guesstimate would cost me $15 more dollars... and that's not nothing.
lacked adequate supplies that were pre-ordered (blankets)
No dolly in 26 ft truck.
No furniture pads available at store or on truck.
Maybe consider strapping these in like in the smaller trucks.
Ryan was extremely helpful and very accommodating.
If all uhaul locations were like this it would be great.
Just keep doing what you're doing. It works.
Great service, great equipment. Thank you!!
Employee came out to meet us when we pulled in. Very fast process.
We made an over-the-phone reservation for May 26 -- come to find out, only a week previous to drop-off, that the date had been entered as the 27th and that the person who made the reservation had put down we would be picking it up. After numerous calls, we were finally able to get our box on the date intended, but not without being talked to as if this situation were our fault, and not without hours spent on the phone with regional and corporate customer service people. When these reps said they'd call back, they didn't. Incredibly frustrating and I will never use U-Haul again.
The trailer had a turn signal light out. The UHaul employee told us but acted like it did not matter. He also clearly did not check the tire pressure. When we arrived at our destination the tire was flat. We added air to the tire, but it blew on the highway, posing a danger to us. We were then stuck on the side of the highway for 3 hours while we waited for service. This was extremely frustrating and we will not be using UHaul again.
The entire process is poorly defined by Uhaul. Delivery and storage charges are higher than Podz. But I cannot say enough about the location staff and the help they provided to me. Give them a raise!
Very good service, in and out in 20 min.
Great staff and crew at this location - simply the BEST !!!
Terribly understaffed had to wait over 30 minutes to be assisted, and the equipment don't even know where to begin
only issue was nailing down a pickup date
Easy simple and done, the way it should be
When I went to pick up the van I had reserved the window had been left open and the drivers seat was soaking wet. When I told the associate he gave me a grease covered rag to sit on. I ended up sitting on a card board box that soaked through before I had reached my destination. I was very disappointed and uncomfortable.
there was some confusion at first--i could not pick up the truck from my choose location, but everyone was great in working out the details so the move went well.
this is why i always use Uhaul. great service. Thanks
Outside of 1 loose door molding everything was fine
Perhaps more staff working on a Friday night, end of the month would have helped with the wait. Helpful staff, but 2 people working a counter and checking units was under-staffed.
the alpine location was horrible! they made my experience horrible first of all they gave me the wrong equipment and i had to go to another place to move my truck. Definitely do not recommend this place at all!
This location sent me on an 1100 mile trip with 2 bald tires on a 17 ft truck. I encountered a blow out of one tire on I26 E in North Carolina. Upon further inspection one other tire had no tread on half of it. Roadside assistance changed both tires.
Heres what you do.
1. Please recognize that the employee named Chris is what every company needs more of.( Male, skinny,short, and a mustache) Dont know his last name.
Went very above and beyond for me and my family. We had a flat tire in U haul parking lot when we went to pick up the trailer we were renting. He was the ONLY employee working. He dealt with every person with care and still managed to help me with different tools 3 times! The Alpine location was very busy the whole time we were there.
2. Make him a manager at the very least and have him train new people.
3. Always have 2 people at all times.
4. Send Chris to Jamaica to thank him for being him.
I was very impressed by the preparation prior to my arrival. Everything went extremely smoothly. Excellent job !
Great experience. Staff friendly and helpful. Truck in great shape.
The truck was in pretty rough shape. Many dings and dents on the outside, along with a pretty big gash in the side. The transmission was very rough, particularly when downshifting.
All of that said, the truck did what we needed it to do and the move was a success, and the process was very easy.
One tire looks like it needs to be replaced soon on the trailer we used, but it worked great. The personnel at this location are always very friendly and helpful. Thank you.
Equipment and supplies that I had reserved were ready for pickup when I arrived. The paperwork completion was fast and efficient. Personnel were friendly and patiently answered all of my questions. I would definitely use this location again.
the customer service was great! ! both at the store location, and call center! !!
awesome. thanks so much.
Very easy to deal with and did a great job answering my questions
Difficulty communicating changes between call center and physical location
Bad customer service, I wish there is a direct communication channel between the folks at store. Visited 3 times for a U-Box pickup as per phone rep and the guys @ Store has no clue !!
New employee hooked up trailer said he knew nothing about it had to get help for everything. Trailer was dirty inside and out
uhaul order process was a mess. wanted to order from plainfield location, didn't have vehicle, sent me to alpine location. ordered from there. called plainfield 2 hours later to see if van was available (they told me to call back). plainfield location said yes. received call 2 hours later saying plainfield didn't have one and now to call alpine. not impressed by ordering process. plainfield guy was rude.
My milage was recorded wrong on my rental. It was over 600 miles wrong, so it was a good thing I checked it before I was charged for it.
The inside of the cab was dirty and the radio did not work. Other than that is was okay.
My first time using U-Haul. We rented a utility trailer. It was easy and everything went as planned. The employees were helpful and professional.
I was very happy with the customer service. They were very quick and efficient in returning my equipment.
i was told i would receive a discount for taking the truck back to walker instead of Muskegon. Still ended up paying more - i was told because "corporate" made the reservations.
None, I keep coming back!
The customer service representative did an outstanding job, hooked up the trailer to my vehicle, and was very polite and customer oriented.
You should be proud of that individual, I wish I remembered his name, he did a great job!
The only "problem" is the answering service, which wants all kinds of information before they'll even talk with you. All I wanted was a small trailer, exactly like I had rented before, so I knew my setup was adequate for what I was planning to haul. They wanted a credit card to hold a reservation, said that the place only had one trailer such as I wanted to reserve, and suggested that it might be gone within he 10 miinutes or so which would take me to arrive. I said "balderdash" or some unprintable word and hung up. As it was there were 3 or 4 units like I wished to order at the place, the people were very friendly and competent, and I had my trailer within a few minutes.
Easy, affordable, would use again.
I don't think of any right now, I was very satisfied with the service I received.
Chrystian Stoepker was the employee that I picked up my u haul van from. He rushed me through the whole check out process and I didn't appreciate it at all. He didn't seem to have any patience for my questions. I noticed my u haul had scratches on the inside and outside of the vehicle. When I went back in to tell Chrystian he told me rudely, " you got the insurance buddy, you're fine, get going." I was simply trying to make sure I wouldn't be charged for damage I did not do. However upon check out, an employee by the name of Chris was super helpful, patient, and answered all of my questions nicely. He informed me that I could write this review and apologized for his fellow employees poor service. Chris knew the employee I described, at the time I didn't remember his name, and expressed that this is typical behavior of Chrystian. I will not be recommending this location to people because of this experience. Thank you for your time and I hope you can resolve this issue.
it was a great experience.
Staff worked hard to ensure that I got the best deal. Very easy to work with.
Nothing as far as my experience. Thank you.
Prompt and friendly check-out service. Thanks!
Thank you for all of your help!!!
We had very serious issues with the initial pick-up of the box in New Hampshire. Overall, it was a huge time sink and extremely frustrating experience.
I hate moving, but with Uhaul, I had a great experience every step of the way. The employees were nice and accomadating. Uhaul took good care of my belongings. I appreciate all that you did.
The 2 gentlemen were very careful and followed my instructions on placing the boxes in the right place. Thank you for your service.
The system for using U-Box is very confusing. The staff are not sure how to help you if you have issues and this causes me to not recommend the service.
We had no problems. Everyone was on time and friendly.
kim did a great job and very helpful
our contract was NOT honored, and there has been nothing but trouble getting our goods delivered to our house. we will never use UBoxes again, and will never recommend them to anyone
The staff at the Alpine U-Haul was extremely helpful. We researched other companies and U-Haul had the best price and the most locations. We are very happy with U-haul and the U-box.
Kim was so helpful.Always called to let me know what was happening. She picked up the boxes and said to give them 12 days to reach the new destination. I got notified 2 days later they`d arrived!
Difficult to track boxes and would pay for more specific delivery dates earlier in the process.
Very pleased with the initial delivery and cleanliness. Can`t wait to have it delivered to my new home / state!
We were very pleased with our U-Box rental at the Walker, Michigan location very helpful staff.
Very helpful in our move to Holland Mi. We would recommend a u box for anyone moving and doesn`t want to drive a uhaul truck. A little pricey but worth the convience
Good service, fast, and nice staff.
This is the second time we have used Ubox and it worked very well both times.
Thank you !
Kim transformed an earlier experience with a different UHaul location in Grand Rapids, and made it very positive with her personal experience and cheerful, prompt and communicative professionalism.
I visited the originating store to pay the balance of my account and found that only the originator of the contract Kim could access the account to accept payment.
Kimberly Williams should receive a raise!!!! She is absolutely, without a doubt, the face of U-Haul U-Boxes - she is terrific!!! You should be very proud that she represents your company so well!!!!
both facilities were very friendly and helpful
Physically closing doors was difficult. Doors were out of alignment. Metal securing latch was hard to close didn`t lay flat. This limited what locks could fit through the remaining opening.
Kim was great to work with, she did everything she could to help. Slightly disappoint the lack of flexibility, as she is the only one that can drive, unlike going with Pods.
when i went in on the weekends they staff was not knowledgeable at all. they did not know anything that could help me. Despite this, it was a very painless procedure and i would use it again
Excellent service, drivers went above and beyond to assist us with our move. Pods were delivered on time arrived early to their destination more than a 1000 miles away.
U-haul did not deliver on time, my wife and I got stranded without our stuff for a week.
Basically clean, but after transportation the lock was broken off.The service was absolutely atrocious.Trying to call the location itself to communicate is near impossible.
Kim was extremely helpful and friendly.
I am only half-way thru my move. I will comment when all my boxes are delivered to the final destination.
the driver Kim was very helpful and easy to work with
Our stuff was in excellent shape!
Rec`d email on 10th day. Supposed to take 11 from initial pick up to drop off in MI. email stated would hear from MI store in 24 hrs. It took 32 hours. Drop off was still 3 days after that.
The staff at both ends of my move were WONDERFUL. I was quite impressed that there were women in charge of the u boxes at both ends. Good job Uhaul!
Everyone at the facility went out of their way to be helpful
Kim was very helpful and flexible. She delivered and picked up as fast as possible to accommodate our schedule. Much better than the U-haul on York St. in Denver, CO. Thanks Kim!
Overall reservation very arduous. Too many reps didn`t have complete info about my reservation, couldn`t track my box, put me on hold for long periods. Box delivered and picked up later than scheduled
The service was great and the staff was very helpful. I would gladly recommend U-Haul.
Your delivery person, Kim Williams is a GEM !!. She`s the link between your customers U-Haul, and is a very valuable asset.
Uhaul`s best employee!!!!!
Kim was very helpful in working to get payment from my husband`s employer and getting the boxes picked up a day early.
It worked wonderfully during my renovation which was delayed by some medical issues. Unfortunately the city received a complaint and I had to have it picked up earlier than I expected.
We would definitely use your service again. Thank you.
Thanks for addressing my question quickly.
Hope you have great holidays!
I am still waiting for a response to questions about my account info that I expressed via email. All other experiences were more than satisfactory.
Kimberly was fantastic. She contacted me ahead of time to arrange drop-off and pick up. She was friendly, professional, and very capable. You have a winner in Kim!
The woman who delivered my unit not only explained how it would be handled, but
was expert in placing the box exactly in the best position for us to load it.
The lady that brought and picked up the boxes was friendly, helpful, and accessible. She even gave us her cell phone number, and called when she was about to come get the boxes.
There were several problems with the computer not accepting credit card information but that was finally resolved on the forth try.
Staff has been very delightful. thank you, thank you. appreciate everything that has been done.
Overall a good experience on delivery and initial pick-up, but delivery to the final location is not prompt. This part of the process needs drastic improvement.
I am a regular customer, I have nothing but good things to say about Uhaul.
Sincerely, Diane Gill
Kim was very friendly and helpful. I`d recommend U Haul to anyone! You guys are quick!
Havent had uhaul pick it up yet but so far excellent service. Ordered thursday for a sunday drop off. Pickup scheduled for monday.
The driver so very friendly and helpful. The price is a little steep but my overall experience was good
The staff at the Plainfield and Alpine offices Kathy, Kim, and Al were amazing. They were amazingly supportive with what was a very difficult move. Incredible people!
Everyone has to get on the same page!!
Kim was Fantastically professional, and went out of her way to make sure my experience was as good as it could be. THANKS
It cost almost 300.00 more than what was discused.
The staff on both ends of the moving experince was extreemly helpful, understanding and accomidating as i had little time to plan for the move across multiple states.
Staff was very friendly and communicated very well.
Level of service was very good. Staff was very helpful and flexible.
Kim the manager at the Grand Rapids, Michigan store needs a raise. This lady was great. Totally trustworthy, attentive to detail, available, you name it... Great
Great, efficient, friendly service at a good price. If prices could be a bit lower, that would be great!
I was very impressed with the service provided, it was unbelievably easy to work with this branch. Thank you!
Kim at U-Haul on Alpine Ave was very helpful. Delivery and pickup of boxes went well.
No one in our area has ever uesed these. Any EVERYONE is stopping to check them out!hope you get referrals from it!
Kim, of Alpine UHaul, was very helpful and informative on our whole UBox experience from our old house in Texas, through moving all our belongings to our new home in Michigan. Worked great for us!!
Kim was very pleasant and helpful! The U boxes are great. The only issue was that we didn`t know we had to have our own locks on them and that the insurance amount was per box.
everything is fine and the staff person was very helpful. thanks
Badcommunicationbetweenreservationcenterstore.NodirectlinetoUBoxpeople.Storeemployees =littleknowledgeonUbox.Unimpressedw/ size,pricewoodreally UBoxtoplatchdidn’twork.Pickup@oneplacedropoff@another
Kim was super-friendly and very helpful. Box was in good condition. There should be more hooks and loops to tie things down in these boxes!
Will use again and again!
Staff went out of their way to be helpful! Would recommend!
I think there should be more hooks to help secure things.
Would have preferred the option to purchase a lock from them, the one I got at the store wouldn`t fit the latch, had to buy a second one.
U-box was the best moving experience that I have ever had. Everything was communicated to me up front, time of charges, all drop off/pick up times.
Kim was awesome! Nice and friendly.
My customer rep, Kim, was absolutely wonderful and immediatley replied to my phone call I placed to her at midnight... I cannot think any other customer service person would do this - big thanks!!
Service was great and I had a good experience
Your people were both courteous helpful, would use your service again if needed in an instant!
The driver was very personable, delivered my box right on schedule and was very thorough with her instructions! We had a great U-Box experience! Thanks!
Kim at the Alpine store in Grand Rapids was wonderful!!! Very helpful and cooperative. The service was a real help with my move!!
Quoted$170,then requoted$250more by Grand Rapids cause no answer in LansingGR would not honor quote by corporate.Lansing never did return my calls. Took business elsewherenever useU-Haul again.
Kimberly at the Plainfield location is excellent - very knowledgeable, reliable, and personable.
Many thanks. All is going well so far!
I am satisfied with the service and staff were nice. No brakage to my stuff but a pest got inside and eat part of my raw rice.
i didnt know about the pods until going to the uhaul store and one of the employees referred me to them....This was the best idea
Everything went well except I was billed another month on two boxes after they had been turned in, but I was immediately credited when I pointed it out. Good job.
Kimberly was awesome, she was friendly, fast, efficient and made things go so smoothly! Highly reccomend!