Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
it has improved over past experiences
Very poor service, I felt hurried through the process, The guy Chris K did not explain anything. My biggest peeve was that after telling me that it wud be ok to return u haul next day at 7 pm they billed me for 2 days after telling me that it wud be ok (nothing told that i wud be billed for 2 days from 2 pm to 7 pm next day.
This was an awful ending experience. The employee charged my card 2 additional occasions without my permission then a 2nd employee charged my card with out my permission. ABSOLUTELY UNACCEPTABLE and INCONSISTENT!!! Sorry is not enough in a situation like this. People should be held accountable for making not 1 but numerous errors. Never ever will I use U-Haul again!
Staff was friendly and effecient!
make sure that the truck that a person Reserve is actually available ..I reserved a big truck for a specific time.. then I get a confirmation call back.. and it wasn't available for the time I requested and I had to go with a smaller truck witch made my move take longer and cost me more money because I had to make more trips and need up having the truck past my time and got charged an extra day... ... U haul..definitely need to work on it
First, let me say that the gentleman running this facility was friendly and helpful. That said, he could have used some help due to the volume of customers, but he did his best.
Second, when we placed our order with your Concord Twp. location we did not expect to have to pick up a trailer almost 30 miles away in a less than desirable part of town. While I appreciate the logistics of your business are difficult, we were disappointed with having to use this "local" facility instead of one that was closer to home.
The two young men working Saturday morning were very professional and everything was ready to go for me on time.
The gage was broken on the uhaul truck. All while driving a red light saying check gage was coming on and the truck turned off at a light. It drove very poorly. That truck need to be serviced
This location was not the location that I had booked my pick up at. When I called customer service to ask why they have me picking up the trailer 1/2 an hour out of my way instead of 5 minutes from my house which is the location I called to book this she simply said that that was the closest location that had the trailer. I was very upset with that response. She could care less that I was being put out of my way.
christian and his staff are friendly, competent, and helpful...i regularly go to him at this location...and i have always had great friendly service...they go the extra mile to meet my needs....keep up the good work....
I made reservation at the U-Haul at 7300 and superior and I was sent to the E.55 location. the 55 location need more store workers it took almost a hour before seeing a store worker to take care of my transactions.
make sure they have enough staff working.
The staff was awesome, courteous and extremely helpful.
They were very busy and under-staffed.
Maybe have an online reservation express sign in.
Lamar was a fantastic representative, everything was quick and easy. I will more than likely be renting my next truck from this location.
Actually everything went smoothly. Your crew there were most kind and polite employees.
The service was quick and easy but my associate was on his cell phone the entire time. The phone didn't slow down the service but I didn't think it was customer friendly
at 175,000 miles vehicle needs transmission servicing
Front end checked.
Customer service attitude could be improved upon
returning vehicle. If returning a rental is a pain in your
butt, remember if I don't return that means I don't rent
and that means your not needed and out of a JOB!
Accommodating manager and fun staff. Nice team!
The process was effortless and the staff was friendly
Very good customer service.
The truck we had leaked all over the boxes and caused them all to break
Provide minimum staffing of 2 people.
I will not want to do it again because of me knowing that I did not do the miles that they charged me for. I will go somewhere else. I Was Not satisfied. I think, no I know I was over charged. Not happy
I had reserved a pick up time of 9a. The facility did not open until 10a. This caused me to be late for my event. You should either change your hours or open up on time.
The manager Gary was great, helpful and very professional. I rented a storage bin on two separate occasions for about a total of 3 years and rented trucks from this location. I did not live near this location but the quality of help I received and the professionalism was well worth the travel. Gary's team works well together and it compliments his ability as a great leader. Thank you Gary and your team for everything.
We were told there was a "freeze" on trailer rentals on the West side of Cleveland so we had to drive to E. Cleveland to pick up a 6x12 trailer. Not very convenient.
Great customer service!!!
Terrible experiences as the first time uhall user!
I had a overhead collision and the face of the service guy is so dark. Nobody wanted the collision happened!
Uhall has too many vague promises and too many traps. Do not use uhall if you can.
Staff was very nice and professional.
Get my billing correct! I was told one price and then I was charged another price. I will be calling customer service to rectify this situation
I was charged a gas fee upon my return and I fueled truck back up to a quarter of a tank .Water poored down on me while it was raining and customer service was rude
my problem i had is that thy were late opening up then i was waiting for about 30mins, and they let 2 ppl cut in front of me, i come there all the time so they need to get it together and have beter csr skills
Everything was great. Christian was very professional the other gentlemen were also addressed me by name explained everything. Only concern. Web site said they opened @ 8 I see they opened @ 7. I like to get an early start. Otherwise I was 1 10% pleased.
My guy Christian Kenney, the GM at the chester location does his best. Everytime I help someone with moving, I call him up and he handles everything with consideration. Very professional, builds relationships with customers and I wish every uhual Gm had his personality.
I felt that the staff member was rude when I returned the truck. I had already had a long, hard day of moving and that just made my day worse.
Very poor customer service!!
Chris was very helpful. I had reserved a 6 x 12 enclosed trailer several days in advance, but when I arrived to pick it up, I discovered that U Haul had located it at a different location. Since time was crucial, Chris, did a great job of switching me to a truck. It worked good. Thanks
Online reservation was awesome, truck was ready for pick up upon arrival.
Overall service was adequate and cheap. Only complaint is parking is limited.
Everyone was friendly and professional. 3RD time renting and always satisfied.
Truck was old and poorly maintained
Next time rent me a truck bug free
I think that the person working there needs assistance. He was working very hard to assist everyone. He provided great service, but cannot do it all.
The truck was provided with less than 1/4 tank of gas, which I consider a ripoff (the form says it was provided with 1/4 tank, but that's only true if you round up). The idea that I could just return it with 1/4 tank is disingenuous - how to you know how much gas you'll have at the end? In fact i returned it with slightly less than 1/2 tank, which works out to a gift to you of about $40. This is shameful - the reservation was not made at the last minute and the truck was there at least over the weekend; plenty of time for someone to have driven it to a gas station and gassed up.
Took care of us. We will continue to give them our business
everything was fine thank you
stay as you are friendly and great customer service.
I cannot remember the person who helped me name but he was patient, nice, very helpful providing me service fast; all the while training a new employee. I will be using this location when I go back in August 2014.
I rent for my business often and this experience was horrible. My reservation was favor 11am,but I received a call at 10am saying van unavailable and he would call as me back,but I did not get a call. So, I went up to the store and was told he still had nothing available. However, when I mentioned the guarantee I was told I could receive the $50 I could no longer rent from the store. However, he decided to walk out to the lot and found a truck not a van. This van had difficulty changing from park to drive to reverse. Overall poor customer service.
I ORDERED THE TRUCK ONLINE AND WAS GIVEN AN UNSAFE VEHICLE THAT COULD HAVE CAUSED GREAT BODILY HARM. THE VEHICLE WAS UNSAFE TO DRIVE: NO REAR LIGHTS; NO TAIL LIGHTS, NO BRAKE LIGHTS AND NO TURN SIGNALS. THIS WAS NOTICED AFTER WE PAID $25 FOR GAS AND WHEN THE TRUCK STARTED AGAIN, I GOT BEHIND AND SAW THE DEFECT. WE HAD TO TAKE IT TO THE BROADWAY/ROCKSIDE RD., IN BEDFORD, LOCATION WHICH DID NOT HAVE A 26FT ONLINE. WHEN WE GOT TO BEDFORD WE WERE TOLD THREE TIMES BY THE YOUNG LADY THAT THEY DID NOT HAVE A 26FT AVAILABLE.. WHEN IT WAS DETERMINED THAT I WAS NOT GOING AWAY; MY SCHEDULE IS NOW SHOT, I SPENT MONEY ON GAS THAT WON'T BE USED, ETC...THE MANAGER CAME OUT AND VOILA: THEY HAD A 26FT TRUCK. THIS IS THE LOCATION WHERE I WANTED TO RENT THE TRUCK FROM IN THE FIRST PLACE AS IT IS LESS THAN 2 MILES FROM ME. THE BEGINNING OF THIS AVALANCHE RUINED MY ENTIRE ALOTMENT OF TIME FOR THE DAY PUSHING ME INTO A SECOND DAY AT ADDITIONAL EXPENSE.
Dealing with the guys there was great !! I was mad at myself for running a little late bringing the truck back when they were about to close but, the guys waited .. Very professional
The worker was very helpful and although it was busy ,he took care of everyone in a timely manner.
THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.
I had to get my boxes at a time i was under a lot of stress. The staff was not just helpful, but they went beyond what was expected. I continue to recommend these services to anyone that will listen.