Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
You guys did it all...Good service, nice truck good prices. I did not get his name but the manager that wrote my order up was nice, knowledgeable curtious and good natured.
Thanks again great job
Nothing, the location took very good care of me...
Maybe additional help on the last day of the month. It was exceptionally busy and I was told that end of month rentals are always large volume.
The two people that were there were extremely accommodating and professional.
Don't know if that's possible.
The remodeled store looks great, the Dolly's were new and worked well, Andre Bankes made the process very easy and enjoyable, the person making the reservation was very nice and helpful as well.
Great job by all.
I have no suggestions for improvement, my experience was great! Super fast and convenient!
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thank you for being great!
Very happy with over all customer severs. The guys at this uhaul really helped me out
I reserved a pickup with my credit card from Cleveland Hts. several days in advance. I went to pick it up on Friday and they said they did not receive their drop off and the only location that had them was e55th. This increased my distance for use. Cleveland Hts. said E 55th would discount my miles for inconvenience and additional use. The manager at East 55th told me Uhaul does not discount for any reason and if I liked to call your 1800#. Why would Cleveland Hts. tell me they would and your printed information said it would if I brought the truck back early... I brought it back 6 hours early(only had it for 2)/ no discount. Why NOTstand by GOOD SERVICE.
They did not explain all of the fees that were suppose to be applied and the customer service was very poor!! Rude for lack of a better word!!!!
Just felt a little rushed. We knew that 19.99 was the flat rate regardless of the return time for the day, however we were asked multiple times to try and return the truck before 3pm. When we were unable to, they asked to return before 5pm. We were able to make that deadline, however later realized/learned there was a late night drop off, which would have helped make us feel less rushed.
The truck could not fit a standard size refrigerator standing in it. The manager gave poor advice and I didn't get the fridge moved. Check engine light on also airbag light on. I was terrified driving and the manager refuses to refund me.
Staff and manager are always helpful. I rent several times/month during spring & summer and truck is always ready for me.
We dropped the trailer off after hours and had to go to a different location. I called the number and the gentleman texted me back within minutes with the other location.
It would have been nice to know this prior to going to the first location, but it all worked out.
Staff (lead by the GM) were not helpful not concerned with customer service. Thoroughly frustrated with this location.
Very friendly employees. Vert professional and helpful.
My account was over drafted due to multiple/duplicate charges. Service reps were unable to tell me why, I recommend more training for employees. As well as giving me my damn money back!!!
Yes the young man on site was very helpful , i believe his name was Banks.
Although the gentleman behind the counter was great, other individuals on staff were sexist and juvenile at times.
Andre Banks was the best man you can ask for. our moving help "Randall called and changed location for me to this closer location". We had great price movers. They worked well with this location. Andre was more than helpful.
I love your service . They greeted very politely, kind and respectful. They made feel like I would come back again.
I would recommend those helpers moving for you. Thanks for them
The guy outside was very nice. His hand held wasn't working so he had to send us inside. The guy inside was rude and not friendly.
Not the pickup location I requested. One I requested was in walking distance. Needed a driver and lost an hour driving to it. Then it did not have a dolly, wrong number of pads and directed me to wrong drop-off in Pittsburgh.
Very fast and professional
very friendly, knowledgeable and accommodating. When I realized I would need to add a dolly, it was efficiently handled over the phone.
Sunday was a busy day and you just need more registers opened. That would help the lines move faster.
Very satisfied. Great service! Thanks.
I was very pleased with the services the young man who assisted me with renting the truck was very professional. I will certainly use the company again and have no problem referring this site to anyone who asks about renting moving trucks. Thank you,
the employees and manager there are already doing it.
Nice greeting on entry. Friendly neighbood feel.
Make sure you have reserved items in stock. I reserved a furniture dolly when I moved and when I picked up my uhaul, they told me they were out of stock of furniture dollies. Said that someone stole one and another was rented out. So, you only have 2 furniture dollies? Then the guy tells me that I can buy one if I need one. EXCUSE ME?! Why would I buy one for more money than it costed to rent one, when YOU are the one who, for whatever reason, are out of stock. And the guy who checked me out seemed bored and disinterested, saying that he "just arrived to work and to bear with him". That's no excuse for poor customer service. Won't be going back there ever again and I'm going to tweet, Facebook, and Instagram my experience so that people know what they're getting into by going here. Moving is stressful enough, the moving company is supposed to make it less stressful, and in this case, they failed.
When a customer comes in and says hello greet them back
Complete service from beginning to end I was pleased Andre was professional and polite.
Everything was great and I greatly appreciated Mr. Banks excellent customer service that he provided when picking up and dropping off!! Keep up the great work and thanks!
The manager at the store today was excellent. Friendly, helpful and direct. He made my experience at U-Haul more pleasant than I expected.
professional, friendly service
Give some customer service orientation, or classes. The rep was very rude, and snappy.
Nothing to be honest. I was in there during afternoon so I was in and out
Have more equipment available and a do a better job at explaining the GAS pricing
I always use this location and have never experienced an issue.
Everything was fine and the representatives were great I would not change anything.
The General Manager who waited on me could've been a little more friendly. He was very curt with a dull personality. I wouldn't recommend that he waits on anyone.
Keep up the good work, your team is good there and I was very empress. I've already recommended that location as I was referred also. Thank you. You have a good group there.
Kinda unsure if I would recommend it to some else at this point in time.
The Sale Clerk who help me knew his job.. Wht would help is get all brand new vehicle.
The problem is always with your billing method. U-haul always messes up your account when using a credit card. I prefer the cash deposit method!!!!
The service I received from Mr. Andre Banks was very professional, friendly, and Mr. Banks went out of his way to make my experience with U-Haul positive. I will use the U-Haul manged by Mr. Banks in the future.
The wait was a little long when picking up the truck. The service was friendly once I made it to the counter. The return was very easy and again the service was friendly! Thanks,
I will never use U-haul for moving and/or transportation of items again. Three weeks after I made my initial reservation, and about 7 days before my move I called the central U-haul telephone line and sucessfully revised my original reservation for a larger truck size and new date. However, when I began receiving confirmation text messages regarding the original reservation I quickly called to confirm my revisions. I was told that there were no record of my revisions. This occurred the morning of my move (when I needed the truck) and very worst of all -- of the 3 people I eventually spoke to regarding my problem -- no one acknowledged that U-haul made a mistake or even apologized. I just kept hearing the line "Our records indicate that you didn't call." OF COURSE YOUR RECORDS INDICATE THAT, OTHERWISE WE WOULDN'T BE IN THIS MESS. In the end, U-haul did find me an appropriate truck. However, I'm still upset that not one person apologized. Never again U-haul. I can't go through that again.
This is a very busy store for good reasons. The employee's are on top of their game and everything always goes smooth. This is why a come to this location only anytime a need a big truck.Thanks again.
There was only one person helping people check in and out, which produced a longer line than needed.
Mike was extremely helpful! I was there on a busy day, and was very impressed with the service at this location. I have rented trucks at other locations in the area and had a very different experience. The truck was clean and ready, and the employees were very accommodating. I knew that it would be a busy weekend for them, but the customer service this time was impressive!
I just have one complaint. Why have I been charged $40 twice?
I had booked the uhaul on June 27. My order no is 22673492. Please let me know about it.
Hire new ppl to manage n run the location - Andre Banks and the rest of the staff have very poor customer service skills - so much so that we r buying a box truck - we will not b using uhaul moving forward
Need more employees working the desk.
Maybe separate the check-in and drop-off lines. It was very busy when I was there, and I noticed that could help a little. Overall, I thought the staff was really great dealing with the chaos.
I am being overcharged currently by $80 dollars. Nice try ass hole.
You ripped me off - how can you charge $36 for fuel when the contract clearly states $4/gallon and I drove 22 miles? Where do I go to get a credit?
At pickup and drop off both employee's went out of their way to help me! Excellent customer service!
The employee was very nice. Service excellent. I will come back nice
Helpers were really helpers, friends, and professional.
ANDRE AND HIS ASSOCIATE WERE VERY COURTEOUS AND PROFESSIONAL.
THANK YOU AGAIN.
The manager was extremly helpful.... called him up and we had the truck 45 minutes later. Thank you for making my life a little easier. He should get a raise.
THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.
I had to get my boxes at a time i was under a lot of stress. The staff was not just helpful, but they went beyond what was expected. I continue to recommend these services to anyone that will listen.