Customer Reviews for U-Haul at Chester Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Chester Ave
As much as I've rented from you I would. Like some kind of discount
The turn signal was not up to operating correctly initially, and we had to leave with it only marginally legal. It made it ok, but it made me nervous to drive without turn and brake signal on one side of the trailer.
just have one more attended to customers ,the wait is too long even though the attended is very well trained and polite! thanks much
Very busy place! The employee who took cares of me was great! Lot size is a bit too small for the amount of business I saw being transacted.
Great customer service! Fast and friendly.
Great experience. Representative Andre Banks was a geat help.
Andre is a very good employee and helpful.
The only thing is there should be more then one person checking everyone in or out on weekends. When returning my truck it was so crowed in the small store that we had to guess who was the last person in line because you couldn't form a descent line and people standing everywhere. People was buying boxes, picking up and dropping off trucks. I think that was a lot of people in the store at one time and only one person taking care of all of it, I'm glad he did have help on the outside with checking the trucks in as you drove up. That was my only issue because I always use this location
All was to my satisfaction
the past and was satisfied every time. This last experience was so poorly handled by uhaul that I will be sure to encourage others to use other companies besides uhaul as well. Feel free to call me and discuss further. 937-684-0007
Hire more respectable employees with better knowledge of their jobs and better attitudes. My truck had the check engine light on and the mileage and gas gauge was wrong on the paperwork when I picked it up. I had to go back in and point out all of these things to the clerk.
more severe maintenance of your vehicles
The service is excellent at this location. I use it often and am always pleased with the experience.
Andre was excellent. Keep it up mate
front door needs to be unlocked during business hours
Andre Banks was very professional, knowledgeable,patience,and happy to accommodate me! I'm in customer services also. It was my extreme pleasure to have him take care me.Go Andre!!!
Nothing the service was great. And the employees are great
Andre Banks manager extremely friendly professional and well presentable for his company. Bright future for him.
Amazing customer service. Great location. You guys are the best :)
Andre was fantastic. Really personable and efficient. I would definitely use this location again.
Excellent customer service
You did just what one might expect you to do as a highly competent person who knows what he is doing. Thank you.
Representatives of this store location was friendly, courteous and knowledgeable. He explained all the details needed to rent this vehicle.
Nothing it was a very good experience and the agents where very pleasant and helpful
parking lot very tight, not sure but have area designated for customer parking only
Love the 24 hour drop off
when an order is placed over the phone make sure truck is at location customer asked for. I went to pick up my truck and was told I had to pick it up at a different location. This cost me more money than offered.
Andre was very nice, courteous, and helpful. He displayed professionalism throughout my entire transaction.I was a happy customer. My only concern is the gas.I filled the truck past what was needed as a courtesy. I realize other people are not obligated to do the same however uhaul should encourage customers to and offer a nice incentive to customers who do.
The service was excellent. I think the managers name was Andre Banks, he did an excellent job of getting me the right vehicle for the move. He even called when my brother in law left his wallet in the truck.
I wanted to mention that everyone I interacted with was professional and polite, but especially Andre, who helped with the reservation the night before and in the morning when I picked-up my truck.
Better upkeep on the truck. I had problem with trying to start it. The back door lock and ramp did not work properly
I have submitted a complaint to customer service. The manager over charged me for mileage. I have proof he is conducting a fraudulent act. Very disappointing.
The service was a little slow other wise it was good.
The personel should smile more
I went there to do business. The first man that took my I.D and credit card tried to take me to dinner. Very inappropriate. When I brought the truck back the guy Kevin filled out the paperwork and said the gas was at a certain level and I was asked to go get more gas. I knew Kevin lied about the gas because I already checked it. So I went back out to check it again and I was right. KEVIN tried to lie and scam me. I will never go back there. Very unprofessional
In my personnel opinion, I found that this experience with the U-haul team I used was outstanding. I've moved across country 4 different times in 23 years and each time was a U-haul facility that made my travels wonderful with no problems what so ever. I would always recommend U-haul to anyone who moves anywhere. Thanks again for the wonderful service.
I drove the truck 12.6 miles. I was told to put the gas back to the same ,I putt 3 gallons of gas in truck before returning it. I got charged 15.00 for less gas back. are you telling me you trucks get less than 5 miles per gallon ? call me 1-800-328-1660 Rick Neiditz Thank you very much
He told me I was overcharged
Justin did an amazing job on a very busy labor day weekend! Cheers!
1) Make sure that trucks are clean for rental. My truck had bugs in it.
2) Maintain more vehicles during summer months so that renters can be offered trucks that have had the opportunity to be cleaned before rental.
3) Service was good, everyone was friendly and handled our notice about the bugs with appropriate concern.
4) The location I used was great . They really helped me out of a jam, I really appreciated it. By far, the best U-Haul experience I've ever had.
Staff were not always friendly.
Verify fuel levels. My contract was marked 1/4 tank, but there was only 1/8 tank in the vehicle. I pointed this out and got the contract adjusted, but it made me wonder about the business practices at this location.
it has improved over past experiences
THE STAFF WAS NICE BUT DIDN`T KNOW WHAT WAS GOING ON AND IT WAS UNPROFESSIONAL. PLUS I CALLED ASKING FOR A MANAGER AND WAS NEVER CALLED BACK.
I had to get my boxes at a time i was under a lot of stress. The staff was not just helpful, but they went beyond what was expected. I continue to recommend these services to anyone that will listen.