Customer Reviews for U-Haul at East Colfax
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at East Colfax
Great people, very helpful
Everything went well until returning the rental vehicle. There was a line of customers at the front counter, and no one waiting on us. We could hear voices in the back of the location in a mechanic's bay, working on a hitch. Until I went back there and asked the attendant to come to the desk and start checking out people, he was ignoring the customers up front while a line formed and was not particularly apologetic about having to be called to the frontwhile we waited. I would use a different location, better staffed, next ime, or use a different rental agency such as Ryder or Penske. JR
Kareem was very helpful attaching the trailer for us and answering our questions, as well as fixing a wiring issue from previous service at this location. Thank you!
I rented a van at a daily rate + 100 miles, and the agent said it was fine as long as I returned it before closing at 7 pm. When I returned it at 4:30 pm, I got charged a late fee because the rental agreement had 3:00pm listed as the return time, even though it was rented for the full day. This business practice is misleading at best and I would not rent from Uhaul again.
Probably the best U-Haul experience I have had to date… Having had a major problem with the place on Almeida in Denver just a week ago, This location was a breath of fresh air. I have still not received a phone call regarding the dispute that I filed over a week ago through U-Haul customer service.
I have used this location before and the people working there on weekends are really nice and helpful.
Very short time in/out with reservation made prior to going there to pick up.
Nothing. Your personnel were courteous and helpful.
Can't imagine you could improve on perfection!
I reserved one month in advance to have a hitch installed and to rent a trailer,I flew in and arrived at my apt time and was told we called you and your hitch is not yet arrived! I never received any call.
I drove 9 miles down the road and had another Uhaul install the hitch,the next day I rented the trailer and when I went to turn it in it was a problem because it was not the correct location! Someone entered it incorrectly in the computer system,I had to have the drop location call customer service to resolve the conflict,I am very unhappy with Uhaul,for the price I rented a 4x8 trailer $300 for 3 days,I could have bought a trailer at Harbor Fright.
The people at the drop off wondered why I was sent "out there". I don't know. That's where the dispatcher told me to go. It was annoying.
This location (8150 E Colfax) has questionable business practices. The policy regarding the $50 refund if the rental is not available is very misleading and this location mislead me on the conditions for obtaining it. They directed me to another location (which according to the other location happens a fair amount) for the rental and ensured me that I would get the $50 refund. Upon calling customer service, they said that I was NOT eligible for the refund, since the location never called me to confirm the date and time of the rental - even though my online reservations and early check-in clearly indicated the date and time. I would recommend that others avoid using this location.
I have used this location close to my home twice in 3 months. I made one reservation via net, the other over the phone; both good experiences. The only negative for me was both times renting I had to drive to another local u haul dealer to have windshield wipers put on the truck. both times I had to take my personal time and drive 5 miles to and from this other dealer. And I am paying for the mileage at 99 cents/mile! this second rental also came with a 1/4 tank of gas..... and with plans to put on 175 miles moving, the first thing I had to do was fill up the tank!!!!!! THIS TO ME IS NOT USER FRIENDLY WORLD CLASS SERVICE; IN FACT IT WAS A HUGE INCONVENIENCE! Other than these issues the agents were v. friendly and helpful to their ability. I had no issues with the trucks or equipment. U Haul would do well to institute a WORLD CLASS CUSTOMER SERVICE culture to enhance the customer experience. Most of us out there moving are highly stressed and tired during our moves, we don't need the extra stress. Seamless customer service at a high level would truly make this a marquis company/service. tom in colorado
we looked on line for a drop off in Denver and this was the third location, the other two no longer existed. you need to update location info.
The manager went out of his way to help me. Super efficient. There were wires hanging down. He went out of his way to fix it and make sure it was out of the way without with me having to ask.
Very helpful. No complaints
The young lady was most thorough and courteous. Keep up the good work!
The truck had no wiper blades, which is against the law. When I asked about it they said the blades gent stolen so there's nothing they can do about it. Also I got about two blocks away and the check engine light came on so I turned around and came back....they didnt seem too upset by it and said not to worry. Crappiest service I have ever experienced.
Good guys, very helpful and courteous.
Clean, cool location and effortless drop-off for a good
The staff was not knowledgeable about putting a trailer on a truck which can be very dangerous.
Great Crew, good store, in a crappy location. Great pre-rental confirmation, communications and pre-registration process that is reassuring and saves precious time. Good Job!
Great people all around. Told me to call corporate about the trailer issues they also verified auto transport issues.
I had the reservation for 7am, the store clerk did not get there until 7:45ish. The clerk wanted me to sign the damage form BEFORE I examined the truck. The check in was smooth w/ no problems, that was done by the store manager and she was very personable and professional. I would use this location again but I will make it for a later time.
Keep up the good work. They were quiet patient and cool during a stressful time.
Exceptionally friendly and helpful staff!
Everything went very well. Friendly and informative staff
I received excellent customer service from walking in the door and then when dropping off.
I used this location many times through the years.
This was by far the best experience I've had to date.
The gal and guy that took care of me had great attitudes.
First of all, the number listed as the local number for the location forwards to a call center in Tennessee. We inadvertently left personal property in the van and called back to see if we could retrieve it (I know, it's my fault for forgetting it), and had to leave THREE (so far) messages at the call center for a call back. As of yet (four hours after return), I do not have a confirmation of charges or a call back. Poor customer service all around....when processing the transaction there was no eye contact, poor communication.
The space in the location was very efficiently used and also very well-kept. The best truck rental location I've ever been to.
Excellent customer service. Very helpful, accommodating , and efficient. Thank you
The rep quoted me at $150, turned out to be $200, then the rep told me in confidence the rate for overage on miles would be 20 cents. He handed me the contract to sign then told me the overage would be 40 cents, acting like it was no big deal. Get your facts straight! I will NOT be using Uhaul ever again. The cab of the truck had coffee stains and smelled awful.
The day I arrived to pick up the truck, it was pouring down rain, and it took nearly 2 hours for them to get the truck ready for me. When I finally did pull it off the lot, it didn't have a windshield wiper. The next day, when I returned to attach my car to the trailer, the person who helped me (same guy from the day before, Kadeem Davidson, the General Manager) did not tighten the straps on the wheels nearly tight enough. Luckily, I caught it before the car came off during our 1300 mile move. Quite possibly the worst customer service I have ever experienced.
Making the best of a tough location.
go back to the idea of truck is full on fuel when rented and return the same way.
Great location, friendly service. I will definitely use this location again. Quick and easy pick up and drop off and they were spot on with how much the whole thing would cost! 5 stars!!
Very nice and helpful staff. Vehicle was not clean, it had crumbs all over the driver seat and sticky soda gunk in the cup holders.
They were disorganized in the morning when I arrived. The wait was long because the manager lost keys to a truck he had just had in his possession. My truck was missing a windshield wiper on a rainy day.
Quicker process of rental order
The staff member who helped us was very helpful. However, the truck he gave us had no drivers manual and NO WINDSHIELD WIPERS. This made our move much more stressful as we had to hurry to beat the rain.
What a great place,Very Helpful. Some nice Guys you got working there..thanks Uhaul!!!!
needed a truck and car carrier. Took the vehicle to be carried to the pick-up site as directed by the web site in order to confirm the vehicle was not oversized and would fit. The attendant peeked out the window and said the 2004 XTERRA was just "fine." On the pick up day I got the truck and car carrier and went to load up. When it came time to load and secure the XTERRA guess what? I could not wrap the harness around the front tires. Tire size is p265/65R/17. I was flabbergasted and exasperated. I called the location and they 'suggested' I deflate the tires and/or use additional tie downs to secure the car. I reminded them I had brought the car by 10 days ago to preclude having a problem like this. I drove the car off the carrier and drove 30 minutes (60 minutes round trip) out of my way to see if these guys could secure the car just in case I was doing something wrong. They agreed the tires were too big for the harness (no kidding) and they gladly sold me some tie downs to secure the car to the carrier. Thanks a load.
Very affordable. Made moving easy.
When attempting to drop off the truck i was bounced around from store to store. I had changed the drop off location with your 1-800 number the day before i dropped it off. called it again the day of and everything was fine, show up at the location and the employees act clueless and give me grief about how I'm at the wrong location.
I WOULD RATHER SHOOT MYSELF IN THE DICK THEN EVER USE YOUR COMPANY AGAIN.
Great staff--very much into assuring customer satisfaction, friendly, and helpful.
The truck had an odor of some foul fat person when I picked it up, and the drivers side mirror kept adjusting itself to stare at the ground. Normally I like staring at the ground, except when I'm driving a big truck. Otherwise I had a pleasant experience. The gal at the desk who checked me out and her co-worker who did the walk around seem to enjoy their jobs and providing a good experience to their customers. When was the last time you gave them a raise, or is your windshield wiper replacement because of some bum theft cutting into that budget?
Fast and friendly customer service! I will specifically seek out this location again!
I waited in line for approx. 30 min to get the keys to the truck. With express online check-in, it shouldn't take that long. Please plan better for times when it's likely to be very busy. The employees were hustling as fast as they could, but sometimes more are needed. Everything else was great! Thank you.
Great equipment, and even better service!!!
You gave me the wrong trailer. When I returned for the correct trailer, I waited another hour to get it. I returned the trailer on Saturday, July 5th at 8:30PM and just received a charge for returning it on July 9th. This is unacceptable.
Not suitable for purpose, not willing to help, no license plate. Terrible customer service. Seeking legal action.
Helpful, efficient and friendly staff
The service was very good and I cannot think of any improvements needed. Thank you
Just wanted to say that both your employees that we dealt with at that location were very helpful, and extremely friendly. It has been awhile since I have experienced such friendly employees - they deserve a thank you from the company.
Don't double charge someone for your employees laziness of not checking in a vehicle when it is dropped off.
truck was crappy. I only went 12 miles and it cost me 20.00 in gas. contract indicated gas was full when I picked it up. no way I used 20.00 in gas.
Two days prior to my moving day I went in person to this location to buy supplies and ensure that my U-Haul would be available for pick up at opening time (7 AM) on my moving day. Upon arrival at 7AM on my pickup date I was told that my pick up time was not until 2 PM later that day. Given that I had coordinated with a multitude of people in two separate cities and had both reserved my U-Haul weeks prior AND double checked two days prior on my pick up time this was UNACCEPTABLE. I was told by management at first that there was nothing they could do and that somehow this occurrence was my fault because I had been sent an email at 9PM the prior evening confirming my changed pick up time. I doo not check my email at 9PM the night before a move where I am waking up the following morning at 5 AM to get to a pick up location on time based upon the conformation information I was given IN PERSON two days prior that my pick up time would be 7 AM. I told management that this was unacceptable, and in NO WAY my fault since at no point was I being negligent about reasonably coordinating with this pick up location. Management then gave me an ultimatum that was essentially "would you prefer that I be deeply inconvenienced, or the person they had slipped wrongfully into my reserved pick up location slot be deeply inconvenienced?" Their attempt at using the weapon of guilt to somehow put the burden of guilt upon me rather than themselves for sloppy management of scheduling was unsuccessful. This poor attempt at coordinating was in no way my fault, and I obtained my truck as planned. However: my truck did not have the equipment I had requested and paid for already in the back of the truck so I had actually ask them to retrieve the two dollies AND while driving on the interstate realized that the truck I had DIDNT HAVE WINDSHEILD WIPERS. Had I come across any level of bad weather this could have been extremely dangerous and legitimate grounds to sue. You are lucky I made it to my location safely. Do not use this location on Colfax, I certainly wont. In all likelihood I wont ever rent a product from you folks again.
In Denver develope people persons skills
U-Haul Contract 95777094 - yet again you are sending me emails. I have not booked you because I use a New Zealand company. Please remove my email from your files. firstname.lastname@example.org
Great staff and management. Always friendly and willing to help.
Make sure there are windshield wipers on the trucks... Apparently they are being removed at night to circumvent a theft a issue. Its not good to find out you have no wipers when Colorado unexpectedly monsoons. Also, the staff seemed mildly incompetent... Sufficient, but not stellar.
Great that it was open on Sunday. The young man who helped me was very professional and friendly and got me in/out in <5 ... Trailer was fine
Great customer service. No improvements needed.
Received good service from the start: making the online reservation was easy, vehicle was ready when I got there and it didn't take long to check out and pay. Employees were very nice and helpful.
- Whoever takes the reservation info over the phone, should repeat back important info like phone numbers, email addresses, etc. so that communication is kept clear
- The promised truck should be checked to be on hand prior to the customer arriving. We arrived to find our truck had not been turned and so was not available.
- The multiple checking of credit cards and iD's was time consuming and increased the wait time.
- A real positive was the positive demeanor of the staff!
I see not improvement if all customers are treated like I have been each time I rented.
Don't forget wind shield wipers!! The customer service people were nice but it took 5 phone calls to figure out how to help me. In the end, it did not rain so we were lucky. I will never use Uhaul again.
The staff was short handed. However, still efficient and courteous. I'll be back.
The people who helped us were friendly and their assistance is getting the trailer attached was invaluable.
Very nice and professional people.
Very friendly, efficient and clean. Keep up the good work.
Exceptionally friendly and helpful staff.
The drop off location employee was a little under educated
The staff was very accommodating.
great experience, thanks!
Wipers missing completely
Back tie down bars broken
Horn doesn't work
No tail lights at night
These guys were very helpful from the time of booking the reservation until time of pick-up. I was helped by three employees and they were all professional. Thanks to all.
Make sure that trucks are well maintained. I know it sounds, minor, but the knob fell off of the piece that allows a user to roll down/up the window. On a day that was 90F, this was a pretty big inconvenience, as i didn't want to waste gas by running the air conditioning.
clean the trailer. there was broken terra cotta and other rocks all over the bed of the trailer.
The person who rented me the truck was really friendly and explained the paperwork more than I've seen at other locations in the past. Great experience.
I like that that's one 24/7 dropoff location
I made a mistake and went to the wrong location to pick up the truck, 615 Havana, Denver CO. The man there was not helpful at all and would not even give me the address of the E. Colfax U-HAUL. He walked away from the people in front of me for 15-20 mins trying to talk to a customer about a situation he should have just called the police about. Once we finally got to the counter he would not help at all and said he did not have the resources to help me get where I needed to go. I wish I recalled his name, he was the only black guy I saw working on Saturday May 31st, 5:45pm. The people at E. Colfax were highly efficient and helpful.
There was a long wait time all day, it seems like another 1-2 employees was needed.
I was told I didn't have to have money on my debit card when I placed the reservation. When I got to the location I didn't feel as though I was treated with empathy considering I was not told accurate information.
Inside of the truck was super clean, and the customers service is excellent.
Personnel was very courteous and knowledgeable in their job and mad the entire process fast and easy. I would recomend them to anyone.
Kareem was AWESOME and was literally my hero in such a nightmare of a move. Moving Helpers and the moving company that they contracted with is what made this move such a nightmare.
Everyone I spoke and/or interacted with was extremely friendly and helpful!
Mark, the manager here is a Grade-A douche-bag and should go back to the food service industry for the level of ineptitude and poor service we received there with our last move. Do not go here.
Best customer service I have EVER received. I would go out of my way to use this U-Haul location again.
The staff was exceptional! Kodoos to Javier for his help on Friday, November 30!
Been charged not told.Still waiting to be refunded $1680.Waiting 4 receipts.Box was smaller, had to use 2 instead of 1.Staff seemsfriendly, but nothing gets done.NO communication.No recommend.
Was the worst moving experience, will not recommend Ubox to anyone
Most excellent service and product. No complaints whatsoever.
Excellent service and product. No complaints.
Kareem`s customer service was beyond exemplary. He was patient in a difficult situation and handled everything quickly, easily and professionally.
Awful, horrible, and this will not let me tell you how bad it reall was, worst company I have ever done business with. Poor does not describe it.