Difficult self checkout process. Charged me for a dolly that was not on there after informing that it wasn’t. Made an easy move difficult
James WCustomer Reviews for U-Haul at Elliot Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Allow 24 hours for delivery without asking for a time before the 24-hour rental period.
Ewanda MKeep being honest and friendly, Thank u u haul on Elliot and kyrnne, Chandler Az Better than Tempe location!!!! Tempe location needs to be improved on their equipment. And better return the vehicle location.
COREY SYou dropped my box and broke everything. And did not contact me to provide claim info or reimbursement.
Beth MNothing yall were too perfect
joshua kPeople in the location were awesome!
Mehran AThe only issue was that the systems were down when I tried to rent but thankfully I was called back a few hours later. I was very happy and will definitely be using this location again. It's close to home and has plenty of available options to choose from on their lot! Gladly recommend this Tempe AZ location 👍👍
Olivia CGreat customer service and Gabriel was awesome!
Robert OGreat group of support people. Easy location to access
NEO KI love this location because they have nothing but wonderful, teamwork, and amazing workers. I always appreciate everyone at this office. That’s why I travel here.
Ella MStaff was very helpful. Got me checked in and set up efficiently. They were also wonderful getting me checked out when I brought the trailer back.
Patty CDid not have a reservation. Waited for 1 other customers to be helped. I was helped and the young man was so efficient. Could. It have been smoother.
darrell nThe young lady at this location was very helpful.
Marco JNo need to change anything you have well organized establishment. Very happy with outcome and was able to accomplish my goals
JOSE MCustomer when checking in wasn’t great. Employee seemed unhappy to be there. The furniture dolly’s we reserved were not available when we arrived. The person who checked in our drop off was nice and helpful. The truck was kind of dirty and seemed really run down. We have had much better experiences renting trucks from Home Depot.
Deena HNot a thing! Super easy and fast!!!!
paul cGet the correct total and information before charging the customer an incorrect amount. Customer support through the phone call was great though.
Crystal GThe two gentlemen that helped me where friendly and helpful. I feel trouble that I forgot their name's.
JESUS GRunning lights on the trailer stopped working after about 100 miles.
Ernest HCommunicate better. I was originally told that I could drop my car off and come back later in the day when it was completed. I then changed my mind and asked if I could just drop it off by 7am and wait for it and I was told that was okay. When I arrived on Saturday morning, I was told that I couldn't drop it off as there is no room and the hitch was scheduled for 9am and not 7am. The person working when I showed up took care of the situation and got my hitch put on earlier, so all went well, but there was a lot of confusion.
Mark CSuper quick and easy in and out! Thank you
Shelly VI received the wrong truck but all got worked out
Vincent VI'm being accused of cracking a tail-light in which I did not. I didn't even end up using the van to move anything.
Damon HI have used Uhaul on numerous occasions especially this location. I’d like to express that Angel was most friendly, efficient, and knowledgeable. Best customer service I’ve received of all visits to Uhaul. Thanks, Angel.
David OGabe was great from the beginning with our conversation on the phone, the ordering of hitch, and his great installation. He was very professional. Thanks Gabe
Rick CGreat service, helped hook up and checked over. Good to go.
Gary RLet customer pick-up at preferred location instead of sending them where ever they tell you have to go!!!
Russell DThe manager here was AWESOME! Efficient, courteous, knowledgeable. I called instead of using the online system because the system kept telling me I only needed 4 hours and I knew I had to load the truck the night before, and also because Goggle maps was WAY off base when I tried to locate this business a few days before I was scheduled to go there. This guy also explained the benefit of getting the (very affordable) insurance. He was not pushy at all, but I got it because the benefits made so much sense for a small price. The return was equally efficient and fast. What a great experience! IMPORTANT: Google Maps shows this location as very far from the actual site, at a different business! PLEASE, for your customers' sake and for the sake of this awesome manager, CORRECT YOUR ENTRY IN GOOGLE MAPS!
Kelly MThey gave away my reservation to someone else and then told me I could not rent any other vehicle. The associate I spoke to was very unfriendly and it ultimately took another customer offering me their U-Haul to resolve the experience. I am HIGHLY disappointed in my experience today.
JACOB LYour helping me with my car hauling was great thanks so much for your time
BILLY CThe personnel at the desk we very helpful and very nice to talk to.
Manojkumar PThey did not have the truck prepared with all extras reserved and they didn't have all the equipment I requested when booking.
Erin VAs expected, a nightmare getting trailer, with 3 people including manager not honoring rate, p/u location previously confirmed but never changed, and should have known drop off location unavailable. I called 3 times before p/u and still confusion. Drop off location PER CONTRACT changed with email stating "per OUR conversation" for which h I NEVER HAD A CONVERSATION WITH ANYONE - only an email day we arrived after driving 2,000 miles stating the location changed. Didn't see email until long after we arrived.
Mike FThe van was a little "rickety". The steering was soft. The people/employees where amazing and helpful.
Matthew TEveryone was very kind and helpful. Thank you!
Maria SJust keep up with the good customer service.
tom aDrop of was very easy.
Michael BIt was the best experience since the air condition didn’t work. After loading the vehicle and we all a sweating, tried to turn on the AC and it was blowing something but it wasn’t cold at all. Had to return it after 3 hours because we couldn’t do anything further without AC.
Calvin NHuge challenges with the app. I reserved a pick-up time of 0630. Went to check on my reservation around 0530 and there was no record of it. Furthermore, my account had another name associated with it. Called customer service; spoke with two different departments. Last person claimed problem was solved. Showed up on-site and still no record of reservation. Gabe (on-site person) was the only helpful human in the process. Give him a promotion and a raise and immediately terminate whoever is in charge of the “on-line” systems at U-Haul.
John HThe back of the van had leaves and flowers on the ground so I had to sweep those out before dropping off to avoid a fee per the sign posted in the truck. There was no lock on the back and sadly I didn't notice until I had the truck loaded up. I called the location and the guy was surprised to hear it wasn't there, but said I didn't need it and would be fine. There's also a high pitched noise coming from the driver side, might want to take a look. It's a bummer it appears the vehicle wasn't inspected prior to me picking it up because the noise, messy back and missing lock would have been seen. The noise could have resulted in a safety issue.
Rachael FCommunication
Brandon CFriendly and polite people
Robert HBetter signage to the pickup location . Employees were great! Very easy process.
Suesann AQuick and simple
Robert HI understand you are trying to get all the life you can out of them, but the truck was getting a bit sketchy to drive.
Steven FThank you My moving process went very smoothly with the help of Uhaul.
Terressa TThe guy is new and gave me the wrong information about the extra day payments par day which was actually 40 not 20 And mileage was 1.00 not .49 cents
Annabel PAngel H was pleasant and extremely helpful. I appreciated his customer service skills
Garfield MScheduling staff gave me wrong information concerning size of containers and delivery.
holly d | Overall Experience