Did not have a reservation. Waited for 1 other customers to be helped. I was helped and the young man was so efficient. Could. It have been smoother.
darrell nabersCustomer Reviews for U-Haul at Elliot Rd
(Halfway between Elliot Rd & Warner Rd on Priest Dr - west side of street)
Services at this Location:
Contact Us
8162 S Priest DrTempe, AZ 85284
(Halfway between Elliot Rd & Warner Rd on Priest Dr - west side of street)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Melissa Yazzie- Rating:
- 4.0
Customer did not leave a comment.
Terry Thomas- Rating:
- 5.0
The young lady at this location was very helpful.
Marco Johnson- Rating:
- 5.0
Customer did not leave a comment.
vania ulmer- Rating:
- 3.0
Customer did not leave a comment.
Chris Bruce- Rating:
- 5.0
Customer did not leave a comment.
Robert Mason- Rating:
- 5.0
No need to change anything you have well organized establishment. Very happy with outcome and was able to accomplish my goals
JOSE MORALES RUIZ- Rating:
- 4.0
Customer did not leave a comment.
Robert Newmeyer- Rating:
- 3.0
Customer when checking in wasn’t great. Employee seemed unhappy to be there. The furniture dolly’s we reserved were not available when we arrived. The person who checked in our drop off was nice and helpful. The truck was kind of dirty and seemed really run down. We have had much better experiences renting trucks from Home Depot.
Deena Harris- Rating:
- 5.0
Customer did not leave a comment.
Rande Leonard- Rating:
- 5.0
Customer did not leave a comment.
maria whetzel- Rating:
- 5.0
Not a thing! Super easy and fast!!!!
paul cocanour- Rating:
- 5.0
Customer did not leave a comment.
Timothy Hickman- Rating:
- 5.0
Customer did not leave a comment.
Bryan Peacock- Rating:
- 5.0
Customer did not leave a comment.
Ron McKee- Rating:
- 5.0
Customer did not leave a comment.
johnny navarette- Rating:
- 2.0
Get the correct total and information before charging the customer an incorrect amount. Customer support through the phone call was great though.
Crystal Guzman- Rating:
- 1.0
Customer did not leave a comment.
GERALD HICKS- Rating:
- 5.0
The two gentlemen that helped me where friendly and helpful. I feel trouble that I forgot their name's.
JESUS GOMEZ- Rating:
- 5.0
Customer did not leave a comment.
TERRY WOODS- Rating:
- 4.0
Running lights on the trailer stopped working after about 100 miles.
Ernest Hart- Rating:
- 4.0
Communicate better. I was originally told that I could drop my car off and come back later in the day when it was completed. I then changed my mind and asked if I could just drop it off by 7am and wait for it and I was told that was okay. When I arrived on Saturday morning, I was told that I couldn't drop it off as there is no room and the hitch was scheduled for 9am and not 7am. The person working when I showed up took care of the situation and got my hitch put on earlier, so all went well, but there was a lot of confusion.
Mark Cerminara- Rating:
- 5.0
Super quick and easy in and out! Thank you
Shelly Van- Rating:
- 5.0
Customer did not leave a comment.
Robert Haynes- Rating:
- 5.0
Customer did not leave a comment.
Rick Zimmerman- Rating:
- 3.0
I received the wrong truck but all got worked out
Vincent Vidal- Rating:
- 5.0
Customer did not leave a comment.
Alisha Allen- Rating:
- 5.0
Customer did not leave a comment.
Pearce Phanawong- Rating:
- 3.0
I'm being accused of cracking a tail-light in which I did not. I didn't even end up using the van to move anything.
Damon Hovland- Rating:
- 3.0
Customer did not leave a comment.
Destiny Pizano- Rating:
- 5.0
I have used Uhaul on numerous occasions especially this location. I’d like to express that Angel was most friendly, efficient, and knowledgeable. Best customer service I’ve received of all visits to Uhaul. Thanks, Angel.
David Owen- Rating:
- 4.0
Customer did not leave a comment.
Lorraine Salutan- Rating:
- 5.0
Gabe was great from the beginning with our conversation on the phone, the ordering of hitch, and his great installation. He was very professional. Thanks Gabe
Rick Calcutt- Rating:
- 5.0
Great service, helped hook up and checked over. Good to go.
Gary Rait- Rating:
- 3.0
Let customer pick-up at preferred location instead of sending them where ever they tell you have to go!!!
Russell Dupre- Rating:
- 5.0
Customer did not leave a comment.
Victoria Johnson- Rating:
- 5.0
The manager here was AWESOME! Efficient, courteous, knowledgeable. I called instead of using the online system because the system kept telling me I only needed 4 hours and I knew I had to load the truck the night before, and also because Goggle maps was WAY off base when I tried to locate this business a few days before I was scheduled to go there. This guy also explained the benefit of getting the (very affordable) insurance. He was not pushy at all, but I got it because the benefits made so much sense for a small price. The return was equally efficient and fast. What a great experience! IMPORTANT: Google Maps shows this location as very far from the actual site, at a different business! PLEASE, for your customers' sake and for the sake of this awesome manager, CORRECT YOUR ENTRY IN GOOGLE MAPS!
Kelly McInerney- Rating:
- 1.0
They gave away my reservation to someone else and then told me I could not rent any other vehicle. The associate I spoke to was very unfriendly and it ultimately took another customer offering me their U-Haul to resolve the experience. I am HIGHLY disappointed in my experience today.
JACOB LIGOZIO- Rating:
- 4.0
Customer did not leave a comment.
John Maneely- Rating:
- 5.0
Your helping me with my car hauling was great thanks so much for your time
BILLY CLARK- Rating:
- 5.0
Customer did not leave a comment.
Lucas Ramirez- Rating:
- 5.0
Customer did not leave a comment.
Tristan Byers- Rating:
- 5.0
Customer did not leave a comment.
Peter Ridgway- Rating:
- 5.0
The personnel at the desk we very helpful and very nice to talk to.
Manojkumar Pavithran- Rating:
- 5.0
Customer did not leave a comment.
Teresa Rios- Rating:
- 5.0
Customer did not leave a comment.
Esteban Ochoa- Rating:
- 3.0
They did not have the truck prepared with all extras reserved and they didn't have all the equipment I requested when booking.
Erin Vandorn- Rating:
- 4.0
Customer did not leave a comment.
Melanie Hantze- Rating:
- 1.0
As expected, a nightmare getting trailer, with 3 people including manager not honoring rate, p/u location previously confirmed but never changed, and should have known drop off location unavailable. I called 3 times before p/u and still confusion. Drop off location PER CONTRACT changed with email stating "per OUR conversation" for which h I NEVER HAD A CONVERSATION WITH ANYONE - only an email day we arrived after driving 2,000 miles stating the location changed. Didn't see email until long after we arrived.
Mike Furois- Rating:
- 5.0
Customer did not leave a comment.
Yadu Paudel- Rating:
- 5.0
Customer did not leave a comment.
Paul Matsuda- Rating:
- 5.0
The van was a little "rickety". The steering was soft. The people/employees where amazing and helpful.
Matthew Tylman- Rating:
- 5.0
Customer did not leave a comment.
Carol Vicario- Rating:
- 5.0
Everyone was very kind and helpful. Thank you!
Maria Sulli- Rating:
- 5.0
Just keep up with the good customer service.
tom allen- Rating:
- 5.0
Drop of was very easy.
Michael Boehm- Rating:
- 3.0
It was the best experience since the air condition didn’t work. After loading the vehicle and we all a sweating, tried to turn on the AC and it was blowing something but it wasn’t cold at all. Had to return it after 3 hours because we couldn’t do anything further without AC.
Calvin Nguyen- Rating:
- 5.0
Huge challenges with the app. I reserved a pick-up time of 0630. Went to check on my reservation around 0530 and there was no record of it. Furthermore, my account had another name associated with it. Called customer service; spoke with two different departments. Last person claimed problem was solved. Showed up on-site and still no record of reservation. Gabe (on-site person) was the only helpful human in the process. Give him a promotion and a raise and immediately terminate whoever is in charge of the “on-line” systems at U-Haul.
John Hoefert- Rating:
- 2.0
The back of the van had leaves and flowers on the ground so I had to sweep those out before dropping off to avoid a fee per the sign posted in the truck. There was no lock on the back and sadly I didn't notice until I had the truck loaded up. I called the location and the guy was surprised to hear it wasn't there, but said I didn't need it and would be fine. There's also a high pitched noise coming from the driver side, might want to take a look. It's a bummer it appears the vehicle wasn't inspected prior to me picking it up because the noise, messy back and missing lock would have been seen. The noise could have resulted in a safety issue.
Rachael Forman- Rating:
- 3.0
Communication
Brandon Cooley- Rating:
- 5.0
Friendly and polite people
Robert Haynes- Rating:
- 5.0
Customer did not leave a comment.
Randy Oline- Rating:
- 4.0
Better signage to the pickup location . Employees were great! Very easy process.
Suesann Abdelrasul- Rating:
- 5.0
Customer did not leave a comment.
Mark Broadus- Rating:
- 5.0
Customer did not leave a comment.
Scott Fraser- Rating:
- 5.0
Quick and simple
Robert Haynes- Rating:
- 5.0
Customer did not leave a comment.
Teena White- Rating:
- 5.0
Customer did not leave a comment.
David Ressler- Rating:
- 5.0
Customer did not leave a comment.
Victoria Hamill- Rating:
- 5.0
I understand you are trying to get all the life you can out of them, but the truck was getting a bit sketchy to drive.
Steven Frankini- Rating:
- 5.0
Customer did not leave a comment.
Jennifer Koenig- Rating:
- 5.0
Thank you My moving process went very smoothly with the help of Uhaul.
Terressa Tucker- Rating:
- 4.0
Customer did not leave a comment.
MARK MCCUEN- Rating:
- 2.0
The guy is new and gave me the wrong information about the extra day payments par day which was actually 40 not 20 And mileage was 1.00 not .49 cents
Annabel Pelayo- Rating:
- 5.0
Customer did not leave a comment.
Cole Meskan- Rating:
- 5.0
Angel H was pleasant and extremely helpful. I appreciated his customer service skills
Garfield Mairs- Rating:
- 5.0
Sean and Angel were very friendly and courteous. I waited under 10 minutes to pick up rental and also under 10 minutes to return it. The crew is very efficient.
chris madrid- Rating:
- 5.0
Customer did not leave a comment.
Courtney Schmidl- Rating:
- 5.0
Customer did not leave a comment.
ALOK GUPTA- Rating:
- 5.0
Customer did not leave a comment.
Elmo Gilder- Rating:
- 5.0
Customer did not leave a comment.
Casey Aldridge- Rating:
- 5.0
Customer did not leave a comment.
ismael khalid- Rating:
- 3.0
Customer did not leave a comment.
Bernard Makabe- Rating:
- 5.0
Customer did not leave a comment.
Paul Rohr- Rating:
- 1.0
Customer did not leave a comment.
craig thornton- Rating:
- 5.0
The staff is Amazon I would work with them again anytime!
Nicholas Hudson- Rating:
- 5.0
Excellent customer service. Handled my rental pick-up and return quickly and professionally, as they usually do at this location during the several times I have rented from U-Haul.
Albert Thurman- Rating:
- 5.0
For once, there were people in the office and got help right away. Everyone was friendly and processed me quickly.
SUSAN MCDOWELL ONTIVEROS- Rating:
- 5.0
Customer did not leave a comment.
Steven Reamer- Rating:
- 5.0
Customer did not leave a comment.
jordan maxwell- Rating:
- 5.0
Customer did not leave a comment.
Julian Lopez- Rating:
- 5.0
Customer did not leave a comment.
Judel Ingalla- Rating:
- 5.0
Customer did not leave a comment.
Austin Booty- Rating:
- 4.0
Customer did not leave a comment.
Mindy Carpenter- Rating:
- 5.0
Great experience, could probably use a few more people working there. Had to wait a bit as the only guy working was installing a bumper hitch ... Thanks
Stephen Hoeland- Rating:
- 5.0
As a fabricator, I'm always impressed at the engineering of your trailers. I wish I could buy one. :)
Michael Ingoglia- Rating:
- 4.0
Customer did not leave a comment.
Kenneth Woycechowsky- Rating:
- 2.0
Get a trailer with a bad tire then have to wait for some to come fix agent there help with get right people to get it taken care off
david schlegel- Rating:
- 5.0
Customer did not leave a comment.
Tolga Yalcinkaya- Rating:
- 1.0
Scheduling staff gave me wrong information concerning size of containers and delivery.
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