Customer Reviews for U-Haul at Lincoln Way East
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Lincoln Way East
Gave a 2week notice for a 5x8 trailer and when we went to pick it up all they had was a 6x12. Trailer was way bigger than needed. Also, they didn't ask if I wanted coverage on the trailer, should have looked at the bill a little closer, it cost me $24 more than I wanted to spend.
Very slow poor customer service and I was charged twice. I never want to do business with uhaul again! What a waste of my time and money!
Truly nothing! Williams' positive mannerisms are great for a job that has to deal with various peoples ways.
This place is great. The manager was helpful and courteous. What I did not enjoy was the fact that I had to drive here rather than the location I had marked as preferred, which was 10 minutes from my house. This location was an additional 30 minutes away. Why even tempt me with the close location, U-Haul?
The truck was clean but the maintained very poorly. The gentleman that waited on us was amazing and very customer friendly.
The "estimate" of fuel in the truck before the rental and after the rental was in dispute and the location tech was not helpful.
He stated "call the main office if you don't like it." Nice!
Received text conformation for a reserved trailer at the Lincoln Way E u-haul location. Upon arrival to pick up the trailer there were none available and or reservation was completely ignored. We were given no trailer for our move that day.
Great customer service again.
The office is crowded and i had made a complaint of my truck breaking down during our drive and I was told the drop off location would assist me in this process. He indicated he was not able to do that and when I was feeling like I needed to speak to a manager regarding my Uhaul experience, the associate helping me, indicated the general manager would be back. But that was the person that had ignored me at the counter and left me waiting for the next person and left the office short handed, because there were serveral people waiting but the general manager had just left us all for this one person to handle.
The chap was ABSOLUTELY SUPERB.
I was charged for a dolly that I did not rent or use.
The salesman was very efficient and had the truck checked and the exit paperwork done in no time. Of course he did not have any other customers.
The Uhaul rep was extremely helpful and knowledgable would rent again if need comes up
the service manager was excellent!!!!
Site was great. took a moment to get checked in, but only due to a rush they had. Employee was perfect, got everything taken care of and signed out in a matter of moments. Great job
Your employees are very personable. I liked that.
I thought the mileage rate was to high, other that than good service.
Chris is a great help!! He is very professional and personable with his costumers!
I rented a truck for in town use and needed an extra day. When I called to extend the contract I was told the truck would be unavailable and that I needed to being it back and rent a different truck. When I arrived to drop it off I was told then that I could keep the same truck. They would not remove the extra miles it took to return the truck even though it was their mistake. The rep just said I would "have to eat the extra cost". Will not be using uhaul again....
very professional, accommodating and efficient.
Will never use uhaul again, they were unable to have any of my equiptment ready at the time or place it was supposed to be. Also had to drive multiple locations to get different equiptment. The only good thing was a man at this location gave us a car trailer instead of a car dolly for the same price, instead of driving to a 3rd location to get it, the whole time all equiptment was scheduled to be picked up at 1 location that morning.
Uhaul should have more than one person working the front counter the person trying to service the walk in customers is constantly interrupted by the phone ringing.
I was very happy with the van and the service...thanks for the attention to details...
The website has the price per mile @ $.79. The price was actually $.99. I think the website should reflect the actual price.
The truck was a rusty piece of junk. I was told I had to take that one because they had to rotate. If I hadn't had movers waiting for me I would have gone elsewhere. It barely started and backfired when it did start. Everytime I hit a bump the dashboard almost fell off and one of the front lights actually rattled loose on the way back. If I need another rental, I will try someone else.
A lot of product was dusty, but the man that took care of us was so great and in such a good mood even though he was so busy and backed up!
Only one person working with a line to the door. Took an hour to check the truck in and leave.
Chris, the representative that I dealt with, both on the outbound and return, was exceptional! Truly helpful, knowledgeable and...incredibly pleasant and good humored (not a trait all too common anymore)!
Nice to see that good customer service is not dead everywhere!
Clerk was slow to acknowledge that I was there, but other than that everything was great. Van was new and clean - did the job we needed it for. Would definitely rent again. Thanks!!!
Didn't like the fact that I was charged for fuel ($30) after I added 2gallons of gas and only drove 15.7 miles
Nothing. The entire Massillon Ohio Lincoln Way location team were awesome!! Thanks so much!!
We returned the truck AFTER we put 6.6 gallons of gas it it....the paper said put 4 gal.back in it to put it v back to where it was and Christopher still charged us 22.00 for gas.....when I ask him abt it he replied with I just look at gauge......even after I told him tat it didn't register w g end I first got in....he never even looked at it again....so. put 25..00 worth. And her charged n e another 22.00......how did that happen....I'm very disappointed
I always rent from this location. Ty
Drinking water available for customers...
made reservation online and call to verify I had a truck that was to go out of town to pick up on Friday night and keep till Saturday afternoon, I went in Friday evening and was told I could take this truck as have it back by 7 am or try to call first thing Saturday morning but wasn't guaranteed I would have a truck . We went to return truck and manager walked out on us talking to him.
Uhaul is supposedly known for being able to return trucks to any location yet when we went to return our rented truck to a location that was alot closer to our drop off of our furniture we was told that policy did not apply to our contract. Next time when we move we will NOT be using your company.
145 storage made the arrangements for me to get the u-haul and they asked if i would drop it off there and of course i said yes. When i got to the Ohio dealer they said i had to drop it off somewhere else or i would be charged a wrong destination charge. When i got to Jackson i called the number on the contract and made arrangements to drop it off at the 145 Storage. I don't know why they only had one listing for Jackson.
The man at the counter was very friendly and had a great personality.
was an older 26' truck. door lock on drivers side didn't work with key. Otherwise great experience.
Kind friendly service, the van had 1120 miles on it. Just keep doing what you're doing.
Mike and William were wonderful! Thank you!
The Manager, William, at UHaul was amazing, and I greatly appreciate all of his time and help. Thank you!