Customer Reviews for U-Haul at Lincoln Way East
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Lincoln Way East
Employee seemed more annoyed that we had questions than just being willing to help. The truck died on us 4 times during a 2 day use and no concern was shown and no compensation was offered for the trouble we went through. This was overall not a good experience. I would consider renting again if I HAD to, but I would find another location and hope to find someone more friendly, helpful, and caring.
The staff was really helpful and friendly. Your rates are really fantastic. No wonder you have been in business for so long. You treat your customers right. --Martin Zender
I used the truck for 9 miles and I had to refill tank. I advised the attandant that I stopped at $10.00 in the tank @ $2.09 per gallon. That should have let hime know that the previous renter did NOT fill the tank and I paid for anothers fuel. He offered no credit and didn't even seem to comprehend what I was trying to say.
On line check in was worthless. The clerk knew I did that and still showed all ID and swiped a card and had to wait in line. What's the purpose of it anyway?
I rented the van for under 3 hours. I wish that there was a special discount for those who want to rent for only a few hours than paying 19.95 for a full day rental when I didn't use the whole 24 hours. Thanks!
Vehicle smelled of cigarette smoke.
Trailer leaked in the rain not impressed some of my stuff got wet. The whole reason I rented a inclosed trailer was so my stuff didn't get wet but your trailer leaked.
This location was not the location we picked and then i got an email saying to pick the truck up here so i had to drive 25 minutes out of my way when there is another location 2 minutes from my house and the guy at this location told us we cant drop it off anywhere else when i asked i moved an hour away so at this point i had an hour and 15 minute drive return my wife ask about the policy about having it at the location we picked the $50 refund and the employee at this location said they called texted and email us so we agreed to this ( they never texted or called we both told him that and she ask to see the policy she is an attorney he would not show her or acknowledged her at this point and just went on like it was never brought up.The Truck was in bad working order it didn't shift at some points and at others it didn't want to start. The emergency brake was a fight from the start the light would come on out of the blue and then the service emergency brake light would come on and start screeching the whole hour and half ride back was a nightmare because of the screeching.
Somewhat understaffed with only one employee in the afternoon. He got kind of backed up with customers. He did well though.
Service and convenience was good as usual. This is the only place I rent due to the service I receive. Thank you.
my schedule changed several times and the guys here
were always helpful to change my reservation. The truck was ready as promised
Everyone did a great job helping me with my vehicle
No ac in truck, break light kept beeping and said need service. Maintance on truck was poor transmisson was terrible.
Very helpful my plug was missing and the manager gave me a plug from the junk box and helped me hook it up. I'm very thankful for that he got me on the road ASAP so I could move with the trailer I'm giving you an A+ rating for being so helpful and not just being money hungry for a sale. I will deffinety return to this location as well as recomend it to others thanks so much.
parking and vehicle movement was a little confusing, but ok overall.
It was due back on Tuesday afternoon but we dropped it off on Monday night and that was a great thing.. not having to deal with the hassle.
My reservation was messed up resulting in a loss of the truck I had reserved early. I ended up having to travel 36 miles to get a truck that was much larger then I needed thus pushing my fuel cost up. The truck was very dirty. We had to scrub the cab to get the smell out of it. This experience was not good.
When I returned the truck I had replaced the fuel used as close to the original mark as I felt it was when I picked up the truck but the person argued that I was wrong and charged me almost Seven Dollars more and indicated that the fuel was much lower. The indicator showed almost touching the 3/4 mark as it did when I picked it up but he shows it as being between 5/8 and 3/4. Chris, the person I first worked with was extremely helpful and very professional and friendly but the person involved with picking up and returning the truck was very short with me on returning the truck over the gas and didn't care to listen. I only had the truck for a little over five hours and even returned the truck much earlier then required.
Chris was amazing. He really made people feel welcome and was helpful. Than on my return William was awesome. You can tell your employees like their jobs. That is hard to find now days. You have a great staff. Keep up the good work. I only wish I could use your company more often, but I can only move so much lol
We swept the truck out, but did not get $25.00 of our bill. It is advertised that if you sweep it out, you get $25.00 back and we did not.
When I reserved mind it said you charge 59 cents a mile when I got my invoice you charge me 79 cents a mile so why the difference between the 59 cents in the 79 cents that's fraud
Only one employee on duty, both at drop off and pick up. When I arrived no one was inside, I walked around the building and saw no one. I went back inside and waited a short while, yelling out thinking they may have been in the bathroom or somewhere I didn't see them and them me. Finally went back outside and he was filling a propane tank for someone that pulled in after I arrived.
Upon truck return the entrance was blocked by a u-haul truck hooked up to a trailer. I had to pull into the parking lot of a business next door to turn around on the busy street. I noticed that a parking block was missing between the two lots and I was able to squeeze the truck through. While I was checking out another truck came in and had to do the same thing. I asked why the entrance was block with the U-haul track and he informed me he was doing a level 2 maintenance on the trailer.
REALLY! you decide to block the main entrance to do that doing rush hour when rentals were do in??
signed disappointed at the poor judgement of employees.
Confirmation email should include drop-off address.
I was totally impressed that the employee who checked my van back in offered us cold bottled water on such a hot day before we even started the process....totally appreciated.
The lift gate broke. They offered a new truck if we came in and picked it up, but paying by the mile, that was not a good deal. We were almost done so we just turned it in.
For the most part the truck I rented was well maintained but the only concern I had was with the visors. Every bump or movement made it fall in my way. It was very distracting.
I think Uhaul is overpriced ( I didn't think that years ago)I didn't like that I was told that I might have to pick up truck in another location ( I think uhaul should make truck available where rented)
It's ridiculous that I got charged double the amount of money because we had an emergency situation come up and we couldn't return the trailer to the original location. I will not use this service from you ever again.
Make sure the gas gauge is on what they say before you leave
moving is expensive enough and i know you need to make a profit as well but cheaper rates would be great!!!
Make sure equipment is maintained. And if a person rents from one location and if they don't have the truck you are suppose to get (which should be there)and you get a call at the last minute they should work with you to find a closer location where you live or going to instead of picking for you and sending you out of your way and then you have to pay even more because they are sending you the opposite direction to pick up your truck. So that's another expense you don't have money for . The next time I move I will be checking into other options.
Manager has no people skills what so ever. booked 20ft truck ended up 17ft. drove the truck 21miles had to put 18.00 dollars in to fill it up 7gallons. So the truck was not full when i picked it up. Manger gave me every story in the world the best was i must have used the air!!! whats that 3 miles a gallon . you ask me so there it is. HAVE A NICE DAY
Loved the person we rented it from .persoable, helpful, engaging, and funny. Made it an enjoyable experience.
Every location should have a panel truck large enough so that a customer can move from one location to another in one move instead of having to make multiple trips. It was more expensive to rent a truck and trailer as opposed to a single panel truck, and this caused me to have to take two trips to get everything instead of just one which cost me more money in mileage.
The reservation center needs to be in sync with local inventory. My reservation was messed up, and I almost didn't get a truck.
the manager accused me of stealing trucks from uhaul even though I don't have an outstanding balance and my credit card was on file to take care of all charges he also told one of my employees that he does not like renting to me for what reason I don't know when he does not know me.
The inside of the equipment was clean but the outside had graffiti .
Nothing everything was great!
every body there was nice.
Fix your trucks. The gas mechanism was broken, which resulted in my having to utilize a 5-gallon gas can to fill the truck. This added significant time to my trip and was a terrible inconvenience. I intend to file a formal complaint about this shortly.
Employee William was excellent!
After the two NY franchises it was nice to have someone who was actually helpful, professional, and courteous.
Everyone was great to work with. Got me a truck on 24 hours notice - everyone was polite - check-out was fast and check-in was faster. Give the employees a raise!
Chris was very pleasant to work with. He had a great personality and was fast and efficient in getting my rental.
Awesome employee with great attitude and customer service who helped me rent the right trailer! I don't remember his name but he definitely deserves some recognition or perhaps a raise!
Great experience no need for improvement at this time.
Another "simply perfect" experience!
The agent was very friendly and gave us great customer service.
William is an excellent manager and this location is extremely well run.
Don't call in the morning and tell me the trailer is not there
A fabulous experience!
William is a terrific manager!
I ordered a 20 ft truck and when I showed up they said they did not have a 20 ft truck and gave me a 26 ft truck. I asked for something smaller he said they had know other trucks available. I had the police at my house to tell me I could not keep the 26 ft truck there because it was parked on part of the sidewalk. So I had to have it moved a half hour away till I was ready to drive to my new home out of state the following day. The u haul truck rattle a lot while driving on the highway at 65 to 70 mph. I Caledonia customer service about the mistake about getting the wrong truck and they said they would do a report. So I had the worst experience renting from u haul.
Im not sure if it was the mgr or employee i deat with but gave me speedy knowledgeable service even emailed me some info on a few vehicles to potentially purchase. I wouldnt want to rent a truck or van from any where else i really did not want to take the pickup back.all arount great experience i have rented from uhaul Many times in the past usually good experience but this was great!!!!
They heard about my experience with roadside "assistance" and knocked off a lot of the price! Great customer service!
Outstanding Customer Service! William, the manager went above and beyond to make my rental smooth and trouble free. Best Location in the nation. Five Stars!
Mike and William were wonderful! Thank you!
The Manager, William, at UHaul was amazing, and I greatly appreciate all of his time and help. Thank you!