Customer Reviews for U-Haul at Lincoln Way East
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Lincoln Way East
Be sure to check the air in trailer tires before releasing to the customer.
I had the unfortunate experience of loading a vehicle on a U haul trailer that had a tire that was nearly flat. I spent an hour trying to find a business to air up your low tire. It made the experience not one I want to do again. The U haul employee was not sympathetic or offered to discount my costs.
Teach people how to read gas gage. Your person tried to say we did not refill tank until we went out with him to see and then he said oh it did not read that before.
They were very quick and efficient.
Was a great experience. The person who helped me did a great job.
The guy at the counter was a bit over the top trying to be friendly and funny, came across as neither. Just ended up being annoying! But he seemed to be good at his job.
The staff was friendly and helpful. I feel that this was an affordable way for me moves some big items that did not fit in my vehicle.
Bigger parking lot?... I had a good experience here.
The employee Chris did a great job , went over the whole contract and Hooked the trailer up. The check in was fast and easy didn't even have to go in the store . Best Uhaul location !!!
Maybe have a price for partial day rental on equipment.
Drop off location accepted the box and credited my account. A+
cab area smelled like smoke...but overall tolerable
Lower your rates they are ridiculous! Also I got a lower quote when I reserved the u-haul than what the total bill was. Not very happy at all & I will not use u-haul again
I enjoy the people who work at this location. There are hard working and efficient. I go here often for my U-Haul needs and have always had an excellent experience.
Employees were friendly and made sure to cover everything in a timely manner .both pick up and delivery very easy.
Great job by the staff at Massillon U-Haul. Thank You.
It would have been nice if the truck was not booked the same day for someone else so I could have kept it longer and got more done.
Preventive maintenance on trailers before loaning back out
TRUCK WAS MUDDY AND AND AFTER LEAVING NOTICED FUEL WAS IN ACCUURATEWAS NOT GOING TO GO BACK AFTER 5 MILES AND GOING TO PAY 10.00 MORE IN MILEAGE SO FILLED WHERE I SHOULD HAVE AND NO REIMBURSEMENT NOT HAPPY!!!!!!!
Customer service is very good. I worked with two gentlemen and both were very helpful. Thank you!
I have no complaints of my experience with U-Haul. I was able to book the truck I wanted on line and it was ready to go at the scheduled pick up time.
The workers there were very friendly and courteous
The staff here is friendly and helpful. I will be using them again in the next few weeks.
Everyone was so nice and willing to answer any questions I had. Awesome group of guys!
He was helpful yes, just not very personable. Not very friendly.
I have always had a very good experience at this location. The people there are great!
Nothing it was very professional UHAUL went out of there way to move a 26ft. truck to a closer location in order to save me mileage cost wow very impressive!
MY BEST AND FASTEST U-HAUL CHECK OUT/IN THAT I CAN EVER REMEMBER. THEY EVEN HAD MY TRUCK WARMED UP BEFORE I ARRIVED. MINOR ISSUES - GAS CAN WAS ALMOST IMPOSSIBLE TO OPEN AS IT SEEMED TO BE RUSTED CLOSED, AND BACK DOOR OF VEHICLE IS IN NEED OF SOME GREASE. MINOR INFRACTIONS
The gentleman that helped us was great! He was willing to go the extra mile to make sure we were happy and would not have any issues. Due to inclement weather I had to change the pick up time several times and they were great about it every time. Thank you!
Mike and William were wonderful! Thank you!
The Manager, William, at UHaul was amazing, and I greatly appreciate all of his time and help. Thank you!