Customer Reviews for U-Haul at Lincoln Way East
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Lincoln Way East
I enjoy the people who work at this location. There are hard working and efficient. I go here often for my U-Haul needs and have always had an excellent experience.
Employees were friendly and made sure to cover everything in a timely manner .both pick up and delivery very easy.
Great job by the staff at Massillon U-Haul. Thank You.
It would have been nice if the truck was not booked the same day for someone else so I could have kept it longer and got more done.
Preventive maintenance on trailers before loaning back out
TRUCK WAS MUDDY AND AND AFTER LEAVING NOTICED FUEL WAS IN ACCUURATEWAS NOT GOING TO GO BACK AFTER 5 MILES AND GOING TO PAY 10.00 MORE IN MILEAGE SO FILLED WHERE I SHOULD HAVE AND NO REIMBURSEMENT NOT HAPPY!!!!!!!
Customer service is very good. I worked with two gentlemen and both were very helpful. Thank you!
I have no complaints of my experience with U-Haul. I was able to book the truck I wanted on line and it was ready to go at the scheduled pick up time.
The workers there were very friendly and courteous
The staff here is friendly and helpful. I will be using them again in the next few weeks.
Everyone was so nice and willing to answer any questions I had. Awesome group of guys!
He was helpful yes, just not very personable. Not very friendly.
I have always had a very good experience at this location. The people there are great!
Nothing it was very professional UHAUL went out of there way to move a 26ft. truck to a closer location in order to save me mileage cost wow very impressive!
MY BEST AND FASTEST U-HAUL CHECK OUT/IN THAT I CAN EVER REMEMBER. THEY EVEN HAD MY TRUCK WARMED UP BEFORE I ARRIVED. MINOR ISSUES - GAS CAN WAS ALMOST IMPOSSIBLE TO OPEN AS IT SEEMED TO BE RUSTED CLOSED, AND BACK DOOR OF VEHICLE IS IN NEED OF SOME GREASE. MINOR INFRACTIONS
The gentleman that helped us was great! He was willing to go the extra mile to make sure we were happy and would not have any issues. Due to inclement weather I had to change the pick up time several times and they were great about it every time. Thank you!
Nothing. Everything was great.
I thought the service and people were very courteous and helpful. They were extremely flexible when weather caused me to change my reservation.
the price given at frist was under when i got there the one i resvp. was not there had to rent a larger one the bill was over 650!!! for less than two days will never rent from u hual again wiil also spread the word on bait and switch
It was my second time using this facility. Excellent service at this location! And I did recommend to a friend who intends to use one of the rentals here to move. Thank you.....
The truck was a death trap!!! It stalled on us twice and the transmission was going to fall out. also the gas gauge was messed up because when we returned it was full but was charged $14 for gas. not very happy with the service then was told there was nothing they could do for me. Don`t plan on coming back i would rather use Penske!
Everything went smooth. Guy's very helpful . Also had them put hitch on my truck . Best price around!
Mike and William were wonderful! Thank you!
The Manager, William, at UHaul was amazing, and I greatly appreciate all of his time and help. Thank you!