Everyone was helpful and accommodating
Mark BCustomer Reviews for U-Haul at Niagara Falls Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charge per mile should include gas! Filling up tank took extra time and mileage to get to a station I can pull into safely
MARK SService at this location was on point! The lady and man helping us were the right energy! I doubt this will reach them, but I hope it does!
Alex MChristian was awesome to deal with and just what you want when you might be stressed with a furniture move
Scott HTrucks need to have more gas. I pulled out of the lot and 2 miles down the road the gas indicator came on needing more gas.
Timothy CGreat service
Richard WVery pleasant and helpful staff.
douglas tFast and easy service!
Thomas Ji try to rent on saturday and the guy told me there are no available trucks with a lot of trucks available in the parking lot, i reserved on Sunday in the morning with the same trucks in the parking lot and he told me he had available all sizes this push me back one day in my movement costing me an additional day about 40 dollars more! TERRIBLE SERVICE FROM THE FRONT DESK
Miguel Bnone
Thomas HThe truck rented definitely needs some good TLC it was pretty beat up. Brakes need work as does engine. The workers that helped us when we arrived to pick up the truck were great. Very nice and knowledgeable. The app and website need work as well.
Seth KVery helpful and friendly staff and management.
Geraldine HEverything went very well, I was able to rent the vehicle I preferred right on the spot and staff were very accommodating and helpful!
Anna HIt was such a pleasant experience to rent from U-haul! The personal was FANTASTIC!!! I will Definitely use U-haul and This Location again!!! Thank You so much for making it go so smoothly!!!
donna sThe Ram van is a great vehicle, handling and performance were more than I expected. Customer service was friendly with no problems.
david sNothing, great fast service .
BRIAN LCustomer service representative was very professional they greeted me with car as I walked into the door. They were able to get me on my way.
Michael TWhile the cargo van was by no means disgusting it definitely could have been cleaned more. It reeked of cigarettes too.
Dana Rpeople are most helpful, truck is always ready on time
Jeff MNothing
CAROL SEverything was excellent!
Ali NDriver's side mirror loose Axle u joint was clunking on vehicle I drove. It was clean and in presentable conditions Staff was excellent
Mark BMore staff
India VThe truck smelled like cigarettes and sounded like it was going to blow up. The steering was loose and did not feel safe to drive
nicole gStore attendant was great! The site is a bit cramped, but it’s functional. Very good overall.
John FThe van was with not gas
William DSimplify the door latch, I’m dumb
Michael ZStaff were wonderfully helpful. Interestingly, when I received the address, I knew immediately where it was located. It was the site of a large gas station I worked at over 50 years ago!
William CStaff was very friendly and displayed great customer service.
Jahaun CThe Employees and Equipment are Excellent. The Customer Service is outstanding. I would Highly recommend, this location for a rental to anyone!
ROBERT RNothing it was perfect
Karen DThe girl that worked here was so rude.
Shannon LFailed to tell me of the dolly unavailability at pickup, and dude that was supposed to be working Saturday night was just chilling out in a car instead of available to answer questions, but great experience otherwise.
Christopher FMy experience with uhaul has been outstanding
james sMy truck smelled like it had been hot boxed with wet cigarettes, the utility dolly I ordered was not with the truck and the location had no spare on hand despite being charged for it, and the last customer had trail mix left over on the seats.
JARRET AClose to home easy to use and always helpful.
Margaret WThe lack of communication between the customer service reps and the in-store employees has been incomprehensible. Trying to resolve a simple issue (that apparently only one employee in the whole company has control over) has been nearly impossible. I would not recommend renting from this location, simply due to the fact that it’s been impossible to contact anyone at the store location even when I’ve begun calling at opening hours. Still have not resolved this issue and we have rented two trucks from U haul during this already stressful move.
Alessandra GThe check in on line process was a bit difficult using my cell phone. Next time I'll try on my laptop. Otherwise, very nice and friendly staff, it was a nice change for once!
Thomas TPass side rear tire was basically bald. Zero traction in a buffalo winter day Last user of truck removed tailgate stops so tailgate just fell down onto bumper. Had to put bolts back in myself
Eric DThis location is top shelf - clean, friendly, and efficient!
John SEveryone was nice,fast in and out ,,,,,,great job
NICHOLAS GThe women who checked me in that morning and out that evening were both very professional. I did not have to wait any lengthy time at all, and was given very clear information on what to do each time.
Brian DTruck keys were not in the key box, when I got into the truck everything was sticky and dirty, the gas light was on. I did go into the store and the lady swapped out the truck for me. I have never had such an unpleasant experience with uhual. Will Not be renting from there ever again!
Cody BVery good experience. The workers were very helpful
Kevin MGreat service and friendly
Michael GGreat customer services, the employee was very helpful. Yes it was clean. My problems is with the truck the truck cut off twice, while driving and the brakes were faulty. It was dangerous to release that truck you litterly had to push the brake to the floor in order to stop the truck.
Jeneria LYOU ARE GOOD TO GO!
Jackie POutside of truck had a lot of mud on it, some on inside of cab.
Douglas FStaff is super helpful
Mark ZThe staff is amazing, smily and friendly
ahmed aKeep up the great work
Ed pI made a reservation more than a week in advance. When I arrived there was not a piece of equipment (a vehicle) linked to my reservation. When I spoke to customer service, they linked a different vehicle to my reservation, that of which I was not able to get the keys for. I did not take nor have possession of the truck but U-Haul still charged my card as if I used it.
SAMUEL RExtremely helpful and friendly staff
Elizabeth K