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JOE TERANOVACustomer Reviews for U-Haul at Oddie Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful. They were able to get me a truck last minute when another store couldn’t.
ROBERT BRASHEARSKaitlynn was super nice.
Veronica ObosThis is our usual U-Haul location we go to. The location is easy to get in and out of. We were directed to the Spanish Springs location by your personnel as they had a vehicle we needed and offered a great deal to move it to the silverada location to assist in equipment transfer. Thank You!
Herold WhitcombVery accommodating changing from cargo van to truck. Service rep very efficient and helpful.
jason gummertOddie is a great location to work with. The workers know their jobs and do it well.
Michelle EhmerTruck broke down. I spent 11 hours on the side of the road. Then had to sleep in the truck. There is more...
Shane CaudleThe U-Haul website said the Virginia st location had a pickup truck available but when I went in person to rent it there was not one available. The staff at that location was able to look up to see there was a pickup truck available at the Oddie location. So she made me a reservation so I could just go pick it up then. When I got to the Oddie location they tell me they do NOT have the pickup truck available. I ended up renting a 10’ van because I did not want to keep driving around town. I paid for 25 miles upfront but only ended up using 20 miles so I expected a refund once I returned it. Not only did I not get a refund, I was charged an extra $36.73 because they said I didn’t return it with the amount of gas I received it with. Lesson learned I will take a picture of the gauge next time because I know I returned it with MORE than what I was given. I submitted a dispute with proof of gas purchase for $17.49. $17.49 was 4 gallons of gas…. 4 gallons of gas is definitely more than 20 miles worth of driving so the van was obviously returned with more gas than I used. A manger responded and gave me a $32.48 but that is only a portion of what is owed to me. I should be receiving the entire $36.73 PLUS the refunded 5 miles. I’m leaving this review because I am disappointed the refund wasn’t settled correctly and the $8 more owed to me isn’t worth driving out of my to the Oddie location to get it handled.
Ashlee talwalkerThe 9ft van I rented was given to me with a rear tire with 50psi lower than what was recommended by the sticker in the drivers door jam. Such a low tire pressure ruins gas mileage and can cause the tire to lose its grip on the road, trouble with handling in corners, and requires greater braking distance. Definitely get them to pressurize all tires before driving away.
Chelsea GahranParking space
ADAN SANDOVALNo rest rooms no information on obtaining a ride and unable or unwilling to make change for a ten dollar bill. Not helpful at all. Felt unwelcome
Kevin OgradyFriendly staff. Smooth transaction.
Kirk PetzoldtThe person who I was dealing she was very kind and very helpful I would definitely recommend this place to a friend because of her she is a 10 on everything great person great service great job….
guillermo barreraThe manager Miguel is awesome. Very friendly and a hands on kind of manager. Which I personal feel is very important to interact with customers. Thank you again. I really appreciated your help.
Katherine Joneslil Miguel had a great smile checked me out quick and was very nice. Savana had a great since of humor and great smile.. Devin was great was attentive and quick.. Miguel the manager was looking sexy as can be and had a great smile and sense of humor. Great team you guys ..
LYDIA MARTINEZThe truck sounded like the transmission could fall.out any second. I cannot believe that truck is legal or safe on the road. Even the location is full of trash and homeless people. Would never go to this location again. I forgot to take photos if the truck and was charged for something called a corner cap. I'll pay it but I did nothing to that van. I think this location is scamming to get their.older vehicles fixed. I may never use uhaul again actually.
Christopher SunderlandManual was extremely helpful and welcoming. He gave me really good instructions. He went out of his way to make my check in progress easy.
Rebecca MeyerGreat service!
donald scheerschmidtThanks for everything
Sam GibbsMiguel and his team are the best!
Bradford KauneThey could use some more parking/room. They are always very busy because of the great location.
Mark BoucherThe first lady that “help me” out said there was no trucks for rental , 5 minutes later I made my reservation online came back to store and another employee gave me the truck without problems
Gerardo MorenoMore employee's, less wait time to rent and have specials for someone that needs to rent for a short time, not a 24 hour rent time, cost toooooo much...
Timothy BoothVery great customer service so friendly and efficient love it will come back when I need to in the future
Thomas FoistMiguel was awesome!
Dana GriskoI always like the U-Haul on Oddie. The people are kind and helpful.
India AlexisEveryone went out of there way to help us. They were very busy but the Manager made us feel like it just us in the store. They assisted us, and brought safety issues to our attention. I would highly recommend the Oddie location to everyone. I would like to say a personal thank you to the Manager for his outstanding customer service.
david kunzTell the young man that checked me back in that he has great (brown with brown cowhide?) cowboy boots
Steve WathsonQuick check out (Make sure you do online check in); friendly attendant; easy return process; effective communication by email. Great rental experience!
Dennis BaldwinThey were very busy but they were professional and fast. Enjoyed my experience!
Ana LopezThe young man who checked me in could've been friendly on top of having customer service however all in all I love the Silverado location here in Sparks NV.
Melanie CunananWish there was a way to adjust the mirrors on the small truck, they only move to fold in. Not everyone is the same height.
Jesus Antonino Davila RomeroThe associates at the location were great BUT Uhaul as a company needs to fix their system. It crashed twice and we were checking out and took over half an hour. The customers behind us in line didn't even get their trucks before of system failure.
amber katzThe general manager was great! He was working extremely hard.
Kevin Grovesvery nice job done to install my hitch
thomas huffordwell organized and efficient. Great customer service.
Robert OwensThis place was really busy but the manager was outside receiving returns. Great attitude and very thankful. This location gets it!!!
Mark HayesEveryone was helpful, thorough and pleasant. They had coffee out but no cups so later they removed the coffee since they had no cups.
Karen MazingoGreat staff very helpful
DAVID ELLIOTTWell done, attendant was concerned about our safe travel and was a quick return of equipment with no problems.
Pete Coronaextremely hard working, knowledgable customer service personnel. i highly recommend
Debra PrinceGreat job.
Kevin GrayIt was my first time renting a U-Haul and Savannah was very professional, informative and kind. Will definitely be returning to this location for future rentals.
Nataly Martinez-PuentasThe trailer had a tire that had 20 lbs of pressure the day after I picked it up before I left on my trip. The tire should’ve been checked and repaired/replaced before being rented. I had to closely monitor and inflate it several times during my 3 day trip to ensure I didn’t end up broke down.
John SortebergI have used this location several times because it's so fantastic. The staff is great. I will definitely use this location for all future hauling needs.
Justine OverackerWe didn’t know that there wasn’t a ramp on the 10’ truck. We had to load a motorcycle, if we would’ve known, we would’ve got the other size up. But we should’ve asked. So our over-all experience was good.
Micaela KavnerTires on trailer was bald and unsafe. Should have been inspected before sent out with customer. Trailers had strong odor of cigarettes.
Peter AgdipaTheir the best
tessa BeardenThank for the great service
Amands Ruiz