Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
In the past two months I have rented two car haulers, both times the straps came off one of the tires. Not good.
the employees at this location where great.
Prompt & polite service, explained I was supppsed to recieve a copy of rental contract, charge me for additional mileage, printed copy of original (pickup) contract as well as over mileage contract.
Rent box's trailers regularly always satisfied
When I picked up the trailer, the young man connected the trailer for me. When I went to get my thinks and loaded it and drove off the trailer fell off the hitch. It was never locked on the ball. I am 62 and my mother is 80. We had to lift the trailer back onto the hitch. I am so thankful that the trailer was not full and we were not on a freeway pulling this when this happened. It could have been a very bad accident.
Nothing, the guys were a huge help with everything I needed!
I'd rate my experience a 10. No a 10+, borderline 11. Awesome experience and helpful and friendly staff from start to finish.
Overall service was good. I just got there right when the computers were down and had to wait a little longer than usual and there was only one person in the office.
I arrived right at closing and called about 10 minutes before we arrived to make sure they would be open. I was grateful that they were going to stay open for us to bring the trailer right before they closed. Thank you so much!
The rubber belts on the back of the appliance dolly could have been better. I moved a washer and dryer to a third floor apartment. The old belts made it very difficult to pull to the next stair.
Van was extremely filthy inside and out- luckily I didn't get charged for that. Apparently Fed Ex used it before and no one bothered to clean it
Employees were not very attentive and they were out of stock of boxes we needed.
It was the se second time I use this location, they're pretty helpful and polite with Seniors like me.
Nice place and beautiful people, exellent!!
The poor rating is due to the fact that the pickup I rented only had a quarter tank of gas which doesn't go very far w/a large engine and I had to wait for several hours in the misty weather waiting for roadside customer service to send out a locksmith to unlock the truck. I had stepped out of the truck, the keys were on the seat, the door slammed shut & locked. When I turned around to retrieve the keys, my purse, cell phone, & cash were locked inside.
I had to pick up some antique furniture from an elderly couple (at 3:46 pm) who helped with the estate sale. There wasn't any way I could have gotten there any sooner because I was in Corpus Christi, TX from Friday until Sunday afternoon visiting my newborn baby grandchild who was suffering from RSV and pneumonia at Driscoll's Children's Hospital. She had to stay for 2 weeks and came home still sick on oxygen and nebulizer treatments. This was a very critical time in the life of a 2 1/2 week old baby and my family as well. We weren't sure if she was going to make it from one minute to the next. The elderly couple did not want to leave me alone in a the country in the chilly damp weather especially until dark. I had asked them to go home and I would be fine, but they insisted on staying. I called UHAUL every 20 minutes to check on the status of the locksmith and no one helped. I had 23 missed calls on my cell phone from the incompetence of the representatives. They had the phone number of the elderly gentleman who graciously allowed me to use his cell phone.
I even called the UHAUL business first where I rented the truck in Victoria, TX and they said that they didn't have a key and could not help. I had to use the ROADSIDE ASSISTANCE number. So from 4 pm until approx. 7 pm we waited until a human came to open the truck!!!
I suggest that UHAUL and any other company place their customers first and foremost because we are the people that keep their business open. It is sad that these days everyone is too busy, or incompetent to help out someone in need. I was a teacher for over 30 years and I hope and pray that my students have learned to work hard, respect others, and give 100+% in everything they do!
I wouldn't expect any less from myself.
This is the second time I used UHAUL and did not get help during that rental period.
I apologize for the negative comments but this should have never happened in the first place.
So, if I'm able to help someone else by this I feel I've done my part to things better.
Clean ashes out of the trust before renting
QUIT PLAYING COMEDY RADIO WAITING TO RENT A TRUCK ,NOBODY WANTS TO HEAR ABOUT SEX AND PORN.
Friendly, helpful and fast service. Equipment was clean and well maintained will continue to use for future moves.
I use the U-Haul services at this location frequently. I rent trucks and trailers and get propane.
The size trailer I needed was not available. Everyone I talked to seemed confused as to what I was needing. Better size selection of trailers would be nice!
Nothing excellent costumer service
Everything was fine and your representative was very professional.
Truck I rented was in poor condition
It was a pleasant experience dealing with the U-Haul employees.
Was there that day when a customer standing in the back called corporate office and complained about no one helping her with some propane. Staff was extremely busy helping other customers and customer did NOT wait her turn before calling corporate. FYI
For the most part the customer service experience was poor. Also, our truck had a leaky roof and some of our belongings got wet.
Awesome experience with the move
Thank you Sharon, the crew helped so much
KEEP UP THE GOOD WORK!! A VERY GOOD EXAMPLE OF HOW - U-HAUL SHOULD BE!!!
Frank W. Wearden
I did not enjoy my customer service experience with u-haul. When I booked over the phone, the representative was very nice. However, all of my face-to-face interaction at both the pick up and drop off sites was sub par. They were either unfriendly or rude for the most part. But I realize this does not represent all reps at all locations. Also, while our u-haul was clean, it smelled like cigarette smoke (it was very strong) which made it somewhat of an unpleasant drive.
Be sure u have reservation correct
The gentlemen at the front desk welcomed me and directed me to the location to un-hitch the trailer. We checked the signal lights on the trailer to prepare for the next customer. He helped me left and separate the trailer.
I don't know, I was attended inmediately and with pretty good treatment. I will be your costumer always.
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.