Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
Again .. extremely reasuring and careful with guidance as we unloaded the car.
Improved price for repeated customers
It was a bit quiet in the building. Maybe some music?
I received a bill stating I was late droping the truck off at this location. I have a 2 day rental and I dropped the truck off on the 30th the office was closed when we arrived, but I didn't drop it off on Monday 12/01/14, as they claim. I am not paying a $186 late fee because I wasn't late returning it.
Great customer service! Friendly staff!
Great customer service. Very Helpful employees at this location as well.
We had a great experience. Everything went well.
Show you appreciate seniors and veterans.
Keep up the good work!! I've used this same uhaul site about three times already and it's always good service!!
Prompt and friendly service.
Mr. George is a Great GM...his location is a top notch
superior company store...
The vehicle served my purpose well but I drove only 10 miles and had to put 2 gallons gasoline to replace fuel used.
Representative was courteous and knowledgable. I was upgraded, without asking, to the next larger size enclosed truck at no additional cost(the next size up is more per day) because the one I had reserved was not there. I'd go back
The staff at this location were excellent, kind and helpful. I wish them the best.
Short staffed and the wait was too long
Get better internet provider.
The entire move was perfect. The person at the store was very helpful and knowledgeable. We used Above the Rest movers that were recommended. They were excellent. Thank you so much for making our move a wonderful experience.
No improvement needed, I had an excellent experience with this location.
Waited for quite a long time to receive my receipt, when finally I stated I didn't need it and just left. In addition, upon dropping the Uhaul off, we had to leave and get gas in the Uhaul as we were told it was 1/16th less than when we picked it up. Upon filling it, it was then 1/16th above what we picked it up with, but nothing was done to compensate this discrepancy. Also upon return, we were told that we had to fold the blankets that we rented or be charged a fee. The blankets were folded, although they were dirty and not folded as they were originally, therefore I found this request to be a waste of time and ridiculous!
Vehicle needed wheel alignment, pulling to the left.
I was told that to get comp for the problem I had to get it from where we picked up the truck or he could give us a gift card I don't need or want a gift card from U Haul. He did give me the info to get in contact with Mr. Mitchell.
The employee helped us so much in determining our needs.
Small area and cluttered. People where nice. Need more space.
It was excellent customer service and fast.
I paid for a dolley and furniture pads and did not receive them. Also assumed a ramp would be included, but was not.
Nothing, very courteous and professional. Very satisfied.
This was a very smooth process, very customer freindly.
Had to wait over an hour do to only one person working. have at least one more person on hand
There was only one person working. He was good at his job, but maybe hire more people. At least have more than one person when first opening.
Had to call 800 number twice to ensure that I was turning in trailer properly....given misinformation first time. Only semi-professional and not very accommodating on first call. Overall marginal experience returning trailer; was glad to get it back into your custody so that this poorly handled rental would be over!
Telling all the details about price taxes insurance charges might be considered. Three people not traveling that can be called at the point of pick up if a check is being written and two if using a credit card..really? Does your company experience a lot of theft by a 58 year old woman and a 24 year old girl.
I would seriously warn anyone planning to us your company, the untold costs and difficulty of pick up...also many of the order on the phone personnel poor very poor. Does that answer the question.
The gentleman at the drop off location in Victoria, TX was very friendly. The drop off procedure was less than 5 minutes. Very painless.
Overall, we were extremely happy using U-Haul!!!
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.