Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
The employee helped us so much in determining our needs.
Small area and cluttered. People where nice. Need more space.
It was excellent customer service and fast.
I paid for a dolley and furniture pads and did not receive them. Also assumed a ramp would be included, but was not.
Nothing, very courteous and professional. Very satisfied.
This was a very smooth process, very customer freindly.
Had to wait over an hour do to only one person working. have at least one more person on hand
There was only one person working. He was good at his job, but maybe hire more people. At least have more than one person when first opening.
Had to call 800 number twice to ensure that I was turning in trailer properly....given misinformation first time. Only semi-professional and not very accommodating on first call. Overall marginal experience returning trailer; was glad to get it back into your custody so that this poorly handled rental would be over!
Telling all the details about price taxes insurance charges might be considered. Three people not traveling that can be called at the point of pick up if a check is being written and two if using a credit card..really? Does your company experience a lot of theft by a 58 year old woman and a 24 year old girl.
I would seriously warn anyone planning to us your company, the untold costs and difficulty of pick up...also many of the order on the phone personnel poor very poor. Does that answer the question.
The gentleman at the drop off location in Victoria, TX was very friendly. The drop off procedure was less than 5 minutes. Very painless.
Overall, we were extremely happy using U-Haul!!!
A little more customer courtesy from managing personnel. Rick(manager) just needs a little more people skills orientation and practice. He should become a fine manager and an asset to the Uhaul corporation.
The building was cramped for space
Have a more accurate pricing method, for planned rentals.
truck had a front end alignment problem
I originally wanted to rent the tow trailer from this location. When I called I was told 1 was available I get there some time later & im told they had nothing. The girl who I was at desk was NOT very helpful & was made to feel like she didn't really want to help me. I asked if she could get me info from another Uhaul store she said she couldn't I just ended finding info on my cell phone. They gentleman that I spoke to on the phone twice was friendly & if I were to rent from this location I would ask for him to help me
Make sure the gas tanks are at a full level. It is a pain to have to try and fill the tank back up to the level it was at and then get it back to the drop off. I should'nt have to give your company gas to make sure I'm not overcharged.
Jackie was very nice and friendly. I infomed her I would
next next for another rental
Robert Allen Quinonez
I especially appreciated the early opening time.
This location, while often quite busy, has always had good people and the equipment that I need.
The gentleman on duty when my wife and I went to return the truck completely ignored us for probably ten minutes even though we were standing right in front of his desk. He continued to talk to someone seated in front of him (his friend apparently) engaging in small talk..."let me tell you another good old story..." It was ridiculous. Finally, I said "I'm sorry, I have to return this truck." This obviously angered him. He just said "Give me the keys, you're done." Very rude. No paperwork. No inspecting the truck. This was the dayBEFORE the truck was due back. The next day I went back there, because I got a phone call that said "your truck is LATE are you going to bring it back". I went in and two young ladies were there to help me. They were very helpful, and the type of employees that built U-HAUL success. The gentleman the day before let us stand there while they chatted, never acknowledged our presence, never said "can I help you", never said "I'll be with you in a minute" etc. He just completely ignored us, and showed no sign that he ever intended to help us. That kind of behavior will kill a business, ruin your reputation, and destroy a franchise. I have always had good luck with U-HAUL, but that day was a complete loser, because of that particular gentleman. The young lady on the following day was very apologetic, and finally found some paperwork from the day before. She said..."He never entered the "return" into the computer."
Everything went perfect at this location, the employee that did the inspection on my truck found a blown fuse and replaced it within minutes. Great locations ***** stars
We had the best person helping us!! He was very efficient, knew his business and made our visit so stress free! Great experience!!
Dude needs to pay a little more attention to the customer he Is waiting on. Did too many things at once. I believe In multi tasking but this was over the top.
I was very pleased with the entire experience. the price was less than what I had expected which was a big plus.
The Cargo Van I reserved was not on site for my reservation. Had to take a replacement vehicle which was not as well suited for the job.
The rep behind the counter was very nice and helpful, however as always there were 5 people lined up with one person waiting on them. The boss was busy with something else and could not be bothered to help.
It took over an hour to complete the rental. I did Express check in online prior to arrival.
Doing a remodel. Manager was not sympathetic to the crappy truck we drove 13 hours.
Nothing. I was impressed with everyone and equipment. Thank you.
Ric Blankenship is kind & thoughtful assist manager to customers & employees from what I have observed many times I rented at his location Sam Houston St. in Victoria, TX. RIC Blankenship is a GREAT PROBLEM SOLVER for the Customers & Employees &
works well under pressure. He SHOULD BE MANAGER. NOT once have I seen the
manager there. Ric's employees seem to like him and they seem to get along great and he
is a great problem solver which help the
customers..there is no tension because he
just knows how to handle the problems. I
have NEVER seen the manager there. Ric Blankenship for sure would make a
terrific manager. I do not understand why he isn't manager. For 2 years now I have been always very pleased how Ric Blankenship
takes CARE of my SAFE moving travel needs.
Thanks, Linda (LFE).
Have additional employees. Employees were very proficient and courteous, however long wait times.
Great customer service Ric and the other blonde hair guy did a great Job. Will definitely be back! Those guys deserve a bouns! Was the end of the day and they both treated me with respect wasn't rushed out the door just because it was closing time.
I had a reservation for a 10x10 and was told it was a5x7 when I got there. I did not accept it and went to another storage facility.
Not a good experience.
Check in was done quickly and efficiently. Check out was even faster.
Customer service was excellent
The guy who assisted us was really nice
The lady at the desk was like a machine, no personality and acted like I was a nuisance for being there and interrupting her day.
My representative, Ric, was exceptional friendly and courteous and helpful. Parking area could be better designated.
Hire some good people who knows what is customer mean and what is customer service and please have some reliable vehicles
U Haul use to be a trusted name I guess NO more
Previous rentals allowed all weekend if rented on a Friday. I was very surprised to find I had a time limit on my rental.
As far as the 'advertised 19.99' turned into $60+, I was seriously not amused.
And then called twice to verify I DID drop off the rental at agreed time.
No, I will not recommend THIS location. I will recommend reserving online as that's why I got stuck w a van instead of a truck. Even tho my new home is 6 blocks from rental and I was able to verify many 'reserved' trucks never moved while I made multiple trips.
I will reserve in the future, and not from this location.
If someone reserves, there should be a time limit for showing up!
Have a talk with the guy who cashed me out. Customer service could be a little better. Ask me to repark 3 times when I saw no reason for all the trouble.
Need more than one employee working on Saturday. I had over an hour wait.
Cluttered, confusing . A sign says wait outside but the employee told me to go inside. Phone login didn't work and charged for gas even though we dropped with more than was provided.
Staff was kind and helpful!
there was a problem with taking the trailer to fort Stockton from Victoria, in the computer system.
They are trying to credit out Rojo's false charges but are failing. At this time Uhaul still owes me $172.30. Guess I'll have to take you to court for much much more.
Ric and Alisha were very friendly and provided excellent customer service!
I received an email with some type of contract that mentions EZ Fuel Fees. I used the uHaul pamphlet to add gas and should not have been charged an extra fee. I have the receipt of adding over 7 gallons of gas to the truck. If there is a problem with the gas, I wish to be contacted, there should not have been because when I dropped it off, the gauge was where it should have been. 3/4
would like to know if everything has been straightened out, I have calls wondering if I still have unit, but still do not know if they have everything figured out.
Wouldnt give me my months worth of free storage as promised by one way services... I rented uhaul since I always move with them but im upset at there service and probably wont use it again.. wasted 700 and didnt get my months wprth of free storage shoyld have uaed penske...
The staff were very polite but very understaffed. The wait was 45 minutes even though we had a reservation. Truck was then not available as had not yet been returned. Staffing situation is dismal.
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.