Customer Reviews for U-Haul at Sam Houston Dr
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Sam Houston Dr
I was very pleased with the entire experience. the price was less than what I had expected which was a big plus.
The Cargo Van I reserved was not on site for my reservation. Had to take a replacement vehicle which was not as well suited for the job.
The rep behind the counter was very nice and helpful, however as always there were 5 people lined up with one person waiting on them. The boss was busy with something else and could not be bothered to help.
It took over an hour to complete the rental. I did Express check in online prior to arrival.
Doing a remodel. Manager was not sympathetic to the crappy truck we drove 13 hours.
Nothing. I was impressed with everyone and equipment. Thank you.
Ric Blankenship is kind & thoughtful assist manager to customers & employees from what I have observed many times I rented at his location Sam Houston St. in Victoria, TX. RIC Blankenship is a GREAT PROBLEM SOLVER for the Customers & Employees &
works well under pressure. He SHOULD BE MANAGER. NOT once have I seen the
manager there. Ric's employees seem to like him and they seem to get along great and he
is a great problem solver which help the
customers..there is no tension because he
just knows how to handle the problems. I
have NEVER seen the manager there. Ric Blankenship for sure would make a
terrific manager. I do not understand why he isn't manager. For 2 years now I have been always very pleased how Ric Blankenship
takes CARE of my SAFE moving travel needs.
Thanks, Linda (LFE).
Have additional employees. Employees were very proficient and courteous, however long wait times.
Great customer service Ric and the other blonde hair guy did a great Job. Will definitely be back! Those guys deserve a bouns! Was the end of the day and they both treated me with respect wasn't rushed out the door just because it was closing time.
I had a reservation for a 10x10 and was told it was a5x7 when I got there. I did not accept it and went to another storage facility.
Not a good experience.
Check in was done quickly and efficiently. Check out was even faster.
Customer service was excellent
The guy who assisted us was really nice
The lady at the desk was like a machine, no personality and acted like I was a nuisance for being there and interrupting her day.
My representative, Ric, was exceptional friendly and courteous and helpful. Parking area could be better designated.
Hire some good people who knows what is customer mean and what is customer service and please have some reliable vehicles
U Haul use to be a trusted name I guess NO more
Previous rentals allowed all weekend if rented on a Friday. I was very surprised to find I had a time limit on my rental.
As far as the 'advertised 19.99' turned into $60+, I was seriously not amused.
And then called twice to verify I DID drop off the rental at agreed time.
No, I will not recommend THIS location. I will recommend reserving online as that's why I got stuck w a van instead of a truck. Even tho my new home is 6 blocks from rental and I was able to verify many 'reserved' trucks never moved while I made multiple trips.
I will reserve in the future, and not from this location.
If someone reserves, there should be a time limit for showing up!
Have a talk with the guy who cashed me out. Customer service could be a little better. Ask me to repark 3 times when I saw no reason for all the trouble.
Need more than one employee working on Saturday. I had over an hour wait.
Cluttered, confusing . A sign says wait outside but the employee told me to go inside. Phone login didn't work and charged for gas even though we dropped with more than was provided.
Staff was kind and helpful!
there was a problem with taking the trailer to fort Stockton from Victoria, in the computer system.
They are trying to credit out Rojo's false charges but are failing. At this time Uhaul still owes me $172.30. Guess I'll have to take you to court for much much more.
Ric and Alisha were very friendly and provided excellent customer service!
I received an email with some type of contract that mentions EZ Fuel Fees. I used the uHaul pamphlet to add gas and should not have been charged an extra fee. I have the receipt of adding over 7 gallons of gas to the truck. If there is a problem with the gas, I wish to be contacted, there should not have been because when I dropped it off, the gauge was where it should have been. 3/4
would like to know if everything has been straightened out, I have calls wondering if I still have unit, but still do not know if they have everything figured out.
Wouldnt give me my months worth of free storage as promised by one way services... I rented uhaul since I always move with them but im upset at there service and probably wont use it again.. wasted 700 and didnt get my months wprth of free storage shoyld have uaed penske...
The staff were very polite but very understaffed. The wait was 45 minutes even though we had a reservation. Truck was then not available as had not yet been returned. Staffing situation is dismal.
I never went to this location. I am being charged for hundreds of dollars on equipment and drop off location I did use. Costumer service is a joke.
I rented and used a pickup truck for 4 hrs. and when I got home and looked on the paperwork, I got charged for 2 DAYS ! Also got charged double for the miles !
Advertisement for the one month free storage with a one way trip should be advertised more. I got a storage and paid then rented a uhaul not knowing. I could of saved a lot of money and convenience of having storage where I dropped the truck off.
Personnel very helpful.
There was a line of customers due to only 1 employee working at the locations. The employee who helped us had excellent customer service, but she was overwhelmed and could have used additional support to process the number of people at that location.
Employees were on personal calls with several customers waiting for service.
Have cleaner vehicles. Steering wheel and dash boards were very sticky. Overall the truck needed a good wash and interior detail.
No suggestions. People very helpful. Well done.
Ric and his staff are very nice & friendly
Paid for truck and trailer hitch on 4/29/14. Scheduled to leave on 4/30/14. Did not receive trailer until 5/1/14. Resulted in my having to pay additional expenses thru 5/2/14. Did not leave on time.Very stressful and costly situation.
Bad experience because I only had the trailer for 6 hours and 53 min and they charged me for 2 days. I still cant get anyone to call me back or give me my money back! Ref # 591736.
They need more people to help you, Have too stand in line too long. The place is too small, no place to park.
Rick does a good job with what he has to work with. Will use this place again. This is the 4th time in 3 or 4 months I have used this location. +++++
Its not the location, it uhaul. when I went to pick up my trailer the one I reserved was not available. however the man at the store located me one and worked it out for me to get it. I drove across town to pick it up. when I got to the other store the uhaul agent had left early. After I several phone conversation i hooked up to the trailer that was there and pulled it back across town to complete the paper work. However, I had to first go to a TSC to purchase a pigtail for lights since the person was not there to provide that.when I finally got a trailer and open the door to load it, the trailer was full of roaches, so I had to buy poison to kill the roaches before loading.
The location isn't great but I would recommend it because of the staff; they were efficient. My concern was the smell in the truck; it smelled of cigarettes although the vehicle was supposed to be "non smoking". Do something about that. I didn't care for smelling that stuff for 450 miles. thank you
Your Victoria Mrg. pulled it out for me in a bind this past weekend on another college move. Your Phoenix or Corp. reservation office and 800 operators need lot of work and tighten up details. I was confirmed for trailer rental for move and sent an email that had a Dan service center on it which did not have a physical address or local telephone number to confirm how to get to location. When I finally obtained number found out location was in another town 60 miles away round trip was not going to cut it.
Why were all the details left out of my confirmation number. Victoria got it straight and fortunate had trailer that just came in and your Fulton Rockport team was also helpful in getting unit cleaned, hooked up, and inspected while they were waiting on inventory out of your Vct. location. Now that is teamwork and you send that Fulton Rockport Mrg. and his brother an email for teamwork along with Vct Mrg. getting this confusion straighten out. As for Melisa at Corp. and others that are in trainning get someone to review your email and confirmation process. Clay Bates
We ordered a furniture dolly but when my husband got there, they didn't have one. Overall, they did a great job.
Nothing, the help was great
2 miles into my trip after picking up the uhaul, i notice gas tank is at 1/4 tank remaining. i assume that since I have to return a uhaul with 1/2 tank in it, it should have a 1/2 tank when I drive it off the lot. i feel i should be reimbursed the 1/4 tank in gas i had to provide, which comes out to $31.66 ( 9.05 gallons at 3.499 gallon) please call me at your earliest convenience to discuss the refund.
Despite having more customers than they'd planned on having, they handled customers with professionalism and friendly efficiency. Very nice and knowledgeable people.
My experience was a good one. The on site personnel were very helpful.
The staff was excellent, very helpful, professional and courteous, especially Ric. Because of this experience,I have already recommended that my friends use this service.
All the staff was extremely helpful except for one young man. He had the attitude that he was cool working behind the desk. Working at a pace that fit his behavior left this customer feeling like he didn't fit in with the rest of the great staff. He could affect the future business of the establishment.
I order a pickup tuck and they didnt have it when they called back to comfirm were pickup was at.so they gave me a bigger truck for same price that was nice.but they just said theres the truck.and they had the trucks parked so close togather that u had to pull the mrws.in just to back out.and that was fine for me because iv been driveing big trucks for 20 yrs and they didnt know that.And im not griping everthing was great there and they were realy bzzy.then i just think u should allways pull the truck out for the customer
Left front tire was over pressured, ( 122psi) when I picked up truck. I lower press, to 110psi. for per tire spec.
Don't change a thing the whole experience was excellant
I had to switch drop-off locations: 12 miles away vs. two blocks. 12 miles through Houston, TX ... no. They did the switch without question at my request. Thank you.
Representatives at both locations very helpful.
Thanks, everyone was helpful.
Ric at Sam Houston UHaul is a gem. The computer system gave him grief at every turn, but he got the equipment I needed, on time and in a friendly, professional way. I will always be indebted to him!
The people were great to work with. However, something needs to be done with your computer system.