Customer Reviews for U-Haul at Telegraph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Telegraph
I recevied EXCELLENT customer service from Clarence and his staff. They was very professional and undersanding to my needs. Thank you
I was charged 8.43 for the drop off and was told that this was for miles. If there was no charged for miles why was I charged? Also building was a little tight.
Thr truck was real slow, took a long time to get from one place to another. Could not go over 4o ish miles or so on the freeway, on the street 30ish.
if credit card is over charged make return faster then 3to7 days
Better employees and better service from employees
all is well no need to everything is good thank you
not as clean as the Lima location but still ok
I have always received excellent service from this location - which is why I am a repeat/returning customer for all of my moving needs!
I preferred this location over the one that was closer to where I needed to drive (Telegraph 9mile) because at the Grand River location, the employees were very friendly. At the other store, I stood around waiting simply to ask about a price on some boxes and no one even approached me to say "hello or be with you in a moment." It was as if I wasn't even in the store. Nonetheless, the workers at the Grand River store even went beyond the call of duty and put some air in my own vehicle after seeing that the tire was kind of low. They were very friendly and I felt comfortable about returning for this second or third time at this location.
While there is always room for improvement, I found nothing amiss with this particular store, friendly and courteous employee's. I will return to this store when I move.
I used the u haul on inkster in Redford for years, their service was, is, and always will be terrible. For my last 2 usages the telegraph and grand river location has been superior. After many poor experiences at Redford I had started using Penske until a friend recommended the telegraph location, I'm glad I gave them a try.
Keep up the good work the guys up there Clarence, Harold are great
Keep doing what you're doing.
Can't think of any thing.
They always do a great job.. My only complaint, the heat in the truck did not work very well...
Workers need to pay more attention, Took extra charges out my bank account.
need more than just 3 26 foot truck
Lower the price for gas I was charge $52 because the tank was 1/4 full & not 3/8 was not happy at all
Employee A willfully mislead us withholding information regarding payment practices. The check engine light was on. We were told not to worry that most of the trucks had that light on and no big deal. Employee B yelled loudly at us re where he wanted us to park the returning vehicle.
The staff at the location is very knowledgeable professional courteous keep up the good work thanks WJgreene
Not much they were very courteous and helpful
Maintain the trucks better. The inner cabin shook like crazy. The ramp came completely off because there was no safety latch to keep it from coming out to far and it was a pain putting it back together. The gas gauge had a floating needle so you couldn't tell how much you had or had to put in it. Other than that it got the job done.
Horrible experience... Truck needs severe maintenance. Counter clerk very sarcastic and unprofessional.
Customer service was excellent and made
great customer service both am and pm !
Everything was great. The guys were very helpful. Very polite. One of the guys even helped me out of the truck (I'm very short) :) If I were to move again this would be the location to use.
Nothing. Everything went well. Thanks!
not charge them extra on their debit card when the equipment is returned on time for the second day. i got charged an extra 34.94 for what, i have no idea. nice racket youve got going there. i gave the guy behind counter 40.00 cash deposit and the rest was on debit card he said would be returned what wasnt used. apparently i used an extra 35 dollars!!!! tell me how. i also sent in a query to your review site
The service was fast and courteous. I'll be using this facility for future Uhaul needs.
Keep doing a fantastic job
I reserved in advance and still got the wrong truck, got charged for gasoline prices, don't believe the hand works properly, and the trucks traction control in snow was horrible
To open driver's door from inside, I had to roll down the window and pull the outside handle. I reported this when I returned the truck. Otherwise everything was fine. Your service representative was courteous and helpful.
Very nice young gentlemen.
1)Truck was old and made loud banging noise when it was put into gear.
2)Speakers kept shorting out and coming back on.
3)Truck had issues starting on two different occasions.
4)Paying this much money to rent a truck and getting this was terrible, how this truck was still in opperation and rented to customers is unacceptable.
The only positive was the staff at this business were very friendly and good to work with.
continue to keep great personel in place , it is always a plus .
they need to check the engine oil before renting the unit
out. I happened to check it 20 miles after picking the
unit up. Oil level was 2-3 qts low. I purchased some
and filled it to a safe level.
The attendant Harold ( I believe that was his name) was awesome.
I went to your Telegraph Road in Detroit location only because the truck I wanted was not available at the location I usually go to on Inkster Road in Redford , Michigan. Because of what we considered a less than desirable location, my family and I have never used the Telegraph Road store before. I was pleasantly surprised by the assistance I received by your super-helpful employee, Harold. And when I had to go back the next day for another truck, even though it was a Saturday at the end/beginning of the month, and extremely busy, all the employees there seemed to handle the crowd in the building with cheerfulness and personal care and attention. Everyone left happy, which is not often the case. I have never received the kind of assistance the whole staff offered at any U-Haul locations I have used in the past, and I have rented a number of trucks over the years, although you probably won't find me in your system, since the person in Texas in your reservations department misspelled my name. I want to extend KUDOS to your entire staff on Friday, November 29, and Saturday, November 30, but a special thank you to HAROLD, who was particularly helpful to this senior citizen who found herself in a bind, and I certainly will recommend this location to anyone who needs a truck.
Best Staff ever! Friendly and knowledgeable staff. Reservation was quick and accurate. Pick up was smooth. Return and payment was no-hassle (even with multiple gift certificates). Every time. We rent a cargo van every month and LOVE this location and staff (we tried and will not go back to 2 other locations). Thank you!
I did the express registration and had to wait a little longer than expected.
always very helpful. quick processing. great vehicles. thanks.
Everything ran smoothly, the truck was a little pricey for only having it for 4 hours.
Very good experience, the employee was very helpful and knowledgeable. Great overall experience.
I have always received excellent customer service from this location. The service reps are professional, efficient intent on meeting your needs. Thank you!
The two guys working there were on top of their game, they had the answer to all my questions and concerns.
Based on the professionalism of the two people I delt with, I will use this location for any and all my rental needs. I highly recommend this location.
Steve was very helpful and the gentlemen on the afternoon shift was pleasant as well. We recommend to family and friends.
One of the yard helpers was not very professional he was trying to assist me with a problem with the latch on the U-Box while talking on a personal call.