Customer Reviews for U-Haul at Telegraph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Telegraph
One person working! Didn't know how to work computer!
Truck was excellent service was good until returning truck uhaul system was down an couldn't get my deposit back that day gave phone number an didn't get a call back for 2 days had to make a trip to get money back thanks UHAUL for the extra gas I had to waste
Really black area, dude told me I didn't have the right adapter then I plugged it in because it was the correct one and he tried to sell me the same thing. Probably treating me like I didn't know anything because I'm white and south of 7 mile road
Thanks Keith Caldwell for all your help and making this process a little bit easier and stress-free!
It took over 25 minutes to get paperwork and checked out. There was no line or other customers. Things were moving as slow as molasses. Will never rent from this location again!
The staff was nice and courteous, truck was clean and in good running condition.
Worst experience I ever had it was a nightmare especially the manager. Of the West 8 mile store in Southfield. I was left without a truck after mine broke down for almost 2 days. Only a lady named Monica from roadside assistance really helped me.No one else seem to know what they were doing. If I had to get a truck I would use only Telegraph/6 mile rd /Grand River store In Detroit. I wish I had never went there or stored my things there.Only to get my things out will be the only time I'll go back. What a horrible manager.
Everything was done correctly, I had no problems.
The entire process went smooth and professional. We've been coming to this location for years.
They were very helpful thanks to the young lady that help me out sorry didn't get her name
Service was excellent! Scheduling, pick-up, and drop-off was seamless. Thank you!!!
get better staff in this place they were very rude and I thought when I rented there once before the person was having a bad day so I let it go but then I went and rented there aging yesterday and I still got very nasty service I will never rent from this place every again.
I was charged for gas and I replaced the gas to its exact point.was told 100 deposit got there it was 150.00 that's not good business and I work for BBB. Charged 14.00 for gas not good!
Today, on May 3, 2015, I picked up a truck around 10:00 am and dropped it off around 4:45. At both times, there was only one employee working. Thus, it took an extremely long time, from waiting in line, to do these routine tasks. I will note that the two young men who were working alone (and do everything) were very police and professional, even though it seems as though they were left to do the jobs of multiple people.
As it relates to the vehicle, it did not start right away and would only start when you press the gas pedal while turning the ignition. Also, the gas meter moves while you are driving back and forth, it was broken, making it difficult to measure how much gas you used. Lastly, the ramp was broken and would not roll back into the truck. Instead, it had to be placed into the truck (it was like this when I got the vehicle). I understand that this truck is older (approx 180,000 miles), but I feel that I should not have to pay the same rate for this truck, with several things wrong with it, as one with nothing wrong. In sum, I feel like I was given a broken item even though I paid full price.
The customer service was excellent. I was helped efficiently by friendly representatives. The store was clean and so were the trucks. I am a very happy customer.
Great customer service both inside and out! Will use again.
Start something new gas tank should be full or empty
Have one person come to speak with the customer and inspect the vehicle. I had a male and female come and felt ganged up on. The female was more pleasant than the male.
RH axle suspenison appeared to be broken (trailer was riding on the jounce bumper - this was not obvious until after a chance to exchange for a different trailer had passed.
Great group of employees. Keep up the good work.
Customer service was great!
The customer service was excellent they were very kind,I just dont like the smoke smell in the vehicle,but that everything else was great!
Im pissed they blocked my car in so i was unable to get it out when i returned the uhail
The initial truck I rented had an electrical issue which caused me to have to reschedule my move they discounted the cost of the initial rental and I was told if I returned to rent again I would recieve a $50 discount so I rented again the following weekend. Needless to say they would not honor the offer and the service was horrible on top of the fact that they blocked my car in their lot. I will never return to U Haul again and would not suggest anyone else go, or at least not the Telegraph and Grand River location!!
One Pissed Off Customer!!
The store is a bit small and the line can easily get to the entrance of the building
Great customer service from the moment I picked up the truck, till I returned the truck.
Customer services was really good and I had no problem with renting and returning the Truck.
I was overcharged I spoke with manager and no return call or credit on my account for there error. Very dissatisfied on how this was handled. Still waiting will not go there again...
The service agents were knowledgeable and professional.
The service was slow and i was charged for a dolly I didn't use. I will never return to this store.
employers were very helpful in my time of despair they could see that I was going through a rough period and they were very kind and helpful and I personally recommend them to anyone else. thank you U-Haul
Staff checking me in tonight was rude , dirty trailer (oil inside) and it has snowed in over 5 days seems to me they could have the lot plowed by now so we can manuever around the lot !
Thoroughly check vehicles, with perspective client. To prevent unseen damages or malfunctioning rentals.
Although my experience was' impeccable, no one noticed the left taillight mal-function until 11pm (during my transition).
Gary McDaniel and his team of employees did an excellent job! Thank you all......we'll certainly consider your services in the future.
I have used this location several times & have always had a good experience.
I was very happy with the service that I received during my move. I will definitely use this location again.
The older African American man was very nice and answered every question or concern I had. My friends and I had trouble with closing and opening the truck back big door, because the rolling pin or thingy was worn out and some missing. That made it harder to move and effect our time planned to be done. I thought the younger guy would had gave a discount of 10% because of the problem. I was disappointed that he did not offer any discount for our troubles.
great from pickup, and especially dropoff!
Steve was very helpful and the gentlemen on the afternoon shift was pleasant as well. We recommend to family and friends.
One of the yard helpers was not very professional he was trying to assist me with a problem with the latch on the U-Box while talking on a personal call.