Customer Reviews for U-Haul at Telegraph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Telegraph
The two gentlemen that service me tgis evening did a Excellent job! Both were very friendly, kind and most important fast and quick. THIS IS MY SECOND TIME THIS YEAR AND BOTH TIMES THE SERVICE WAS Excellent! Thank u all an I can't wait too see cime again HAPPY HOIDAYS !!!!!!
Great customer service. I am always pleased with this location's service.
All the staff at this location were outstanding. I was greeted correctly and professionally.All my questions were answered before I made my reservations. The manager at this location was great and I look forward to working with him and his staff soon. It should be noted that I stopped using this location years ago because I thought the staff was so unprofessional, I just started using them again and I'm so glad that there's a new staff and manager at this location.
Thank you, Andre Drewery
The customer service that I received was beyond excellent. Very courteous, helpful and pleasant. That wasn't the question but I wanted it to be known. Thank you!
The original drop off location was n/a. The address is not correct. I left the vehicle at another authorized dealer on McNIchols St, and they did not have a trained person to accept the U-Haul. I called my-U-Haul and they weren't helpful. went to a location on Telegraph and the Young man sent in a request to Transport and I waited nearly an hour, he did not receive a response to accept the truck. I called My-Uhaul again and the Rep stated she would put on a request with Transport. I explained the Young man on Telegraph previously put in a request and had no response. She placed me on hold for nearly five minutes, returned and said I could return the vehicle to Telegraph. The system needs to be updated with current, FULL service locations, and Fully staffed locations. I have used U-Haul for several moves, from home to college and several other moves. This experience was disheartening.
The service from the people was great...the truck wabled and had no I say no pick up and go. barely made it passed 40....
I just had a problem with one of the vehicles other than that the customer service was impeccable
nothing much, those service guys worked diligently, smart and answered all my questions. show me how to work the truck and they set the mileage to calculate the miles correctly, they were awesome!
Cannot say enough about Gary and his team members. They go above and beyond just being courteous and professional; they are sincerely kind. Will not use any other U Haul franchise and will be certain to highly recommend this facility. Thank you to Tele. & Gr. River U Haul.
I arrived at 6;57pm, the associate was outside & said they were closed i said it was 6:58pm & i just need a pack of medium boxes. The door was already locked & he took a lady truck return key & went in through the garage & he came back at 7pm saying they were already closed. I will NOT be returning to this location which i have used numerous times before. All i needed was a pack of meduim boxes but because they were in such a hurry to leave wouldn't help me. This is the worst customer service i have ever received when it was something so simple that would have taken a minute of their time. I lost valuable time to move out of my apartment which will now cost me an extra day.
keep up the excellent service
THE EMPLOYEE AT THIS LOCATION KNEW THIER JOBS AND WERE ALL TEAM PLAYERS. WHAT I LIKED THE MOSTED, THEY KNEW HOW TO TALK TO THE CUSTOMERS THE WRIGHT WAY . KEEP UP THE GOOD WORK .
Service was great, I was pleased
The equipment had to be cleaned prior to my departure otherwise everything else was fine.
The guys were all kind and professional. They went over and above to make sure that the rental and the transport went well.
The equipment that I had reserved was not available when I arrived. The gentlemen behind the counter quickly made other arrangements for me and I truly appreciated the service I recieved.
Gary and Harold were very sweet.
Employees need to improve on their customer service skills.
The 26 foot truck we rented the door was broken and the tailgate lock didn't work. I accidentally payed for 2 full day auto coverage an didn't get a refund for the one. Even though we only rented it for one day.t would be nice if we could get that refunded to us. The staff was friendly but the equipment needs some maintenance.
Very courteous and polite, will recommend or use location in future
newer trucks. I drove 63 miles and put in $20.00 worth of gas. I was then charged another $15.00 . It should not cost.I do not appreciate paying $35.00 for less than a fourth a tank of gas. I will pay someone with a truck next time I move furniture.
Karen was amazing & well knowledgeable, friendly, & helpful very satisfied.
Excellent customer service
You should be able to pay for the vehicle online.
The truck kept stalling out. Ran very sluggish.
Poor customer service. Don't explain that if we keep the van over it would be $11.00 late fee for everyday. So there for we had to paid more. Not happy about it.
Manager Gary and Henry was excellent I will recommend this location. And will use them every time I need a truck
My service was exceptionally great. My salesman Mr. Harold Seals was very professional, polite, and knowledgeable. I would recommend this location to all of my family, friends & associates.
Expansion, to meet with urgent demands.
Do not give your customers the opportunity to access the services of your competitors.
Nothing. Good job. excellent srrvice from employees especially the manager Gary Mcdanial. seriously i was impressed at the service ans tecommend gary for literal promotion. great service!
Excellent service. The location is critical-- easy access from anywhere on the west side. The staff was friendly, helpful, and I never felt rushed.
I was extremely satisfied. I have no improvement to offer.
I clearly notified U-Haul at the time of my rental that I intended to drive their truck from Detroit to NJ and back. Regardless, I was given a 'rotation' truck which is only suitable for local moves. The truck broke down TWO times and due to a faulty catalytic converter guzzled gas at a rate of 5mpg as opposed to the 10mpg stated on the website. Together, this cost me $176 in extra gas, $550 in extra labor charges since my 4 movers were delayed 4 hours in starting the move, $330 for a day of lost work since I was stuck in NJ waiting for U-Haul to fix the truck, $75 for overnight accomodation in NJ since I had to stay overnight to wait for repairs, and a tremendous amount of aggravation. The Primary Brake System failed on the return trip leaving me stuck in Pennsylvania awaiting repairs and then having to endure 11 hours of driving with the Primary Brake System alarm screeching in my ear. The internal electrical system failed on the return trip leaving me with no GPS.
When I complained to Gary (the manager at this location) he was unwilling to accept full responsibility for his patently ridiculous error, and instead offered my partial compensation for my losses. I have opened a full dispute of all charges and intend to fully contest these charges.
The staff person was very patient and professional with all of the customers and he was there by himself and did an excellent job!!
There was only 1 person working the desk on one of the busiest days of the year he was very good at his job but management should have planed ahead and had more help for him. The truck was in teriabble condition it was in the worst shape of any truck I have ever drove and should have not been on the road I have drove trucks professional for many years and did work for u haul for a few years . So I can say that truck should not be on the road and is dangerous.
Outstanding service, since my last rental I can see much improvement. Avoided using this location before because of a bad past experience, but this time I can honestly say that I will consider using them again. The gentleman that check me back in was very professional and polite.
Nothing. Equipment was good & staff very courteous.
U haul your service was above excellent. You help my son with b our move and we thank you. Have a blessed life.
Hire more people to assist at the front desk. Customers should not have to wait in line for an hour!
I WAS VERY SATISFY WITH YOUR SERVICE, THE RATE REASONABLE AND THE TRUCK WAS CLEAN KEEP UP THE GOOD WORK.
Both gentlemen from checkin to checkout were great to deal with. Friendly and super nice.
I was able to get my moving most of the way done but I really needed more time but could not afford it
When I called cust serv to let them know I needed more time the rep told me I had to bring the uhaul back and she emphasized had several times until I told her the mgr told me to call if I needed extra time. She was very rude.
The general manager was excellent with helping me
Wow! these questions don't seem relavent to my experience at all. You should ask what did we think about the price for 4 hours of rental... I think that should be extended to maybe 5 or 6 hours. Also I think you are charging us twice if you are billing us for mileage and gas... I think you should pick one or the other. If you are going to charge mileage then don't charge gas or if you are charging for gas then don't charge mileage. I think that is just greed. This if my real re
The service rep was very knowledgeable and understanding. He helped us beyond what is expected . I was pleasantly surprised at his willingness to help us out.
Jeith is always very helpful along with others guys enjoy going to this location great service every time thank u
Everything went very well
Very helpful and professional staff
my address need to be correct 5070 bosuns way apt b1 ypsilanti mi 48197 mrs lenore vaughn
excellent customer service - attentive to
The truck that I rented was very noisey going down the road. I would hate to drive it for very long.
Poor management at above location very unprofessional General Manager at above location will not return
The U-Haul did not have cruise control or automatic windows in addition to several other lacking features and horrible gas mileage in spite of its advertised "fuel efficiency"
The guys that helped were knowledgeable and very helpful. I had my rental unit quickly and was on the road quickly..great teamwork.
My only issue was I was quoted 4 days and the contract was printed out for 3 days. The attendant updated the record in the system to 4 days, and I confirmed this twice over the weekend with Customer service that I could return on Monday the 11th, once on Saturday and also on Sunday. It was returned at 7:15 on Sunday evening. I was billed on Monday for the extra day. It took me 3 calls speaking with 6 people to get them to agree and see the communication on returning on Monday the 11th. I hope and expect the credit to come through without any additional calls.
I thought the people I dealt with at the location were very good. The only concern I have is the documentation and billing given the fact I made several inquiries.
The u haul store was very helpful and clean and well stocked with supplies and trucks
The reps were inpatient and offered equipment we were renting to another customer by lying and saying they had a reservation and didn't. After calling the rep out, he became agitated and didn't want to assist us anymore. I felt they involved personal feelings get in the way of them using good customer service skills.
Inform them of all the excessive charges automatically checked when a card is swiped. I was charged for things I never asked for or needed.
Your company is Trash. I will NOT recommend anyone.
rented a Truck, 14 footer to move a refrigerator, but no Dolly was available to rent. So I had to buy a dolly = $100.00 at Lowes+ Rental = $176.00 for a 4 hr rental. Mot happy with that, hoe do u rental a Truck without the necessary tools for the renting Job at hand???
For a main agent, this location is grossly under staffed.
There was just one person to man the computers, and help customers with their equipment.
I had the choice of several other locations, and this one certainly won't be my first choice next time
Great service and the drop off after hours was on point. Thanks!
Very satisfied. Would not change a thing
Your guys were great, very friendly and helpful!
Only problem I had was that I was told I could return the truck w a closer location but ended up returning it where I got it which was some 3 miles further away from where I moved 2.
Steve was very helpful and the gentlemen on the afternoon shift was pleasant as well. We recommend to family and friends.
One of the yard helpers was not very professional he was trying to assist me with a problem with the latch on the U-Box while talking on a personal call.