Customer Reviews for U-Haul at Telegraph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Telegraph
The dollar for the first month is a flat out lie. The add should read 1 dollar plus addminastrated fees, other wise it's faust advertising.
I made an online reservation at on U-Haul. Got a message from them that the car carrier had been delivered to a different U-Haul and to go there to pick it up. I went there and they had no record of the rental. It took about 40 minutes for them to get it straightened out.
The guy hooking the trailer up forgot to check the running lights, to be fair I forgot it as well, but I'm not renting equipment to someone. And the running lights didn't work.
Person behind desk was rude, did not give the right dolly to move stove & refrig. did not pull up our ref. number from call in and charged a higher price. we had to accept, because it was closing time,this was our last load to move.
The customer service agent Doug was very cordial and efficient.
This was the worst experience I've ever had with Uhaul. I will not return to this location ever again.
The employees were extremely helpful. I'd recommend this location to my family and friends. Thank you to uhaul for making a stressful move a little bit easier.
Hospitality training for the some ( not all) employees at this particular location.
The truck i rented leaked water from a rainfall overnight, and the windshield wipers did not work.. totally unacceptable.
ronnie took great care and so did marcos
Better explanation of how to estimate how much gas to put in the vehicle when returning it. There are tic marks on a scale, but they were not explained how to use it to gauge the amount of gas to put in.
Poor customer service. Very slow service. No customer skills
The staff was very helpful, courteous, and professional above all else. I cannot believe how fast I was able to get a rental truck. I would recommend this location without any hesitation.
Worse uhaul location ever over charge my c. Card by 200 dollars customer service was terrible
I am very dissatisfied with uhaul services. I use uhual trucks often in the pass, but after three days of a horrible experience. I will not use uhaul services again.
This location was very courteous, friendly, and efficient. Keep up the team work.
A pleasant experience during a stressful time.
The desk agent was friendly and well mannered. However,could benefit from a thorough education to policies. When I called ahead I was told no additional cost. When I arrived I had a deposit required and more than4X the rental. By the way I used a credit card. The hold remained several days and inconvenienced me.
nothing everything was perfect!
Continue to be courteous and professional. Great service.
My experience at the location was perfect. My experience with the scheduling department was terrible however. I made a reservation and someone was supposed to call me back within an hour to give me a time an location to pick up the truck. Two hours later, I still haven't heard from anyone. I called uhaul after two hours to get my time and location, and I was put on hold for 45 mins. I finally got in touch with someone, and I was informed that my rental wouldn't be available until 4pm. As I was asking if there was a larger truck that was available sooner, I was hung up on. I called back and spoke to a rep who told me that my appointment wasn't really for 4pm, it was for 11am. The entire phone experience was terrible! Once I made it to the location however, the staff was extremely helpful!
Have your employee Denzel Washington there so he can wait on the next customer. Because he is excellent.
I reserved a truck and was sent to pick it up at a location that was closed.
Once the reservation was sorted out, I went to pick up the truck from U-Haul at Telegraph. I waited in the lobby to be helped for 5-7 minutes because the clerk was having an argument with a customer.
The truck was in decent shape and clean but the transmission light was on in the dash; wasn't very comfortable with that not knowing if the truck would break down or not.
I was very upset I made a rsvp at the u haul located on telegraph and 9 mile. When I got there I was informed that my rsvp was moved to a different location. I feel I should have been notified if this change prior to my pickup which caused me to waste a lot of my time!
My only concern is the Battery on the Truck that I rented. It seemed like it was going to die at any moment
It's a small lot but everything went along just find ! No problems what so ever !
Our moving experience went very smoothly thanks to uhaul.
Don't send them to the uhaul dealer on 6 mile near telegraph in detroit.
Location was good truck broke down which was bad
Excellent customer service.
Yes everything was GREAT!
I want to give a special shout out in support of 'D.J.'!
He did a great job, has high quality verbal and people skills!
I really didn't like having my reservation "assign" to a location other than the one I made it at. It resulted in 2 hours of my time, my gas and effort to use U-Haul . That is UNACCEPTABLE! I also didn't like be "lied" to. Being told the trailer was "owned" by the point. Well it had Oregon plates on it making it hard to believe it was "owned" by a point in Michigan. The trailer was pretty old and beat-up too, tires were crap. But, trailer was maintained. Your traffic person in Detroit I had my first contact with regarding the reassignment laughed at be on the phone when I complained. It pissed me off so much I swore at him. Which was not good. But, for him to have a glib, flippant, laughing attitude when a Customer is put out by a U-Haul issue is VERY UNACCEPTABLE. The folks at the Telegraph store were very professional. I did return the trailer a few hours late and was charged a whole extra day, not to fare when regardless of when it had been returned it could not have been re-rented. No discount for being "reassigned" no leniency for a few hours over which is what I spent based on the reassignment.
Upon returning the truck, the employee checking me in told me I went over my 100 miles that was included and would be changed. I told her she needed to check my contract because I paid for 300 miles knowing that my round trip would be very close, but we'll within that amount. She did check with another employee who verified I'd pay less because we used less than what we paid for. Glad it was resolved without issues. She mentioned she doesn't do the computer stuff....maybe all employees need to have this training for future smooth transactions because I heard there was a customer prior to my return with a similar situation.
This location is amazingly efficient. I couldn't believe how many trucks of all different sizes were packed into this tiny lot, but there was still plenty of room to maneuver. The staff was incredibly friendly as well.
I can't think of anything. Great customer service!!
Let customer know their's a hold on debit card 3 to 5 day no credit if picking up a new haul the next 1 to 2 days call me 313 415-8828
call customer, also let customer know it take 3to5 day to get your money back when using debit card.
just keep doing what you been doing.
(Dropped off after hours)
Be sure to clean return vehicles... Encourage customer to check inside vehicles before signing agreement.
Had to point out scratches and dents on the truck to representative.
The employee who connected the trailer to the hitch neglected to tighten it to the Ball, so it became disconnected and caused damaged to the item in the trailer.
I use this location every time I move and I will continue.I will also refer others.They provide excellent customer service, the staff is very friendly and I am always provide top notch
gas should be empty or full
This was not my reserved location, but I was satisfied with the compensation to go to a further location.
I had an awful experience with this location. I returned my truck there was no one there. Then the attendees had terrible customer service and attitudes. I will never rent here AGAIN!
This location had only one person on duty on a Sunday. He was so busy he forgot to load my truck with the dolly I paid for. So I drove off without it to my destination and had to come back! Perhaps management should consider scheduling more staff. Despite the inconvenience, the young man was very nice and professional.
Have more than one person working at the location.
We by were provided a regular dolly but we requested an appliance dolly smh.
This was my first time using U-haul. I am so happy to report that everything went amazing. This location had my reservation ready to go and everyone I delt with was very friendly and knowledgable. Pick up and drop off was very easy. Thank you.
Customer service was fast, polite efficient even when I needed to the truck for a few extra hours.
At have two associates at the desk too make things smoother
Very good service. Fast helpful,
I will use another location next time, simply because this one didn't seem to be interested in answering any of my questions about a future rental. They seem to be preoccupied with completing some type of a report rather than handling a customer that right in front of them. I made reservation at another location simply because of this.
Keith provided excellent service.
The worker there were very friendly and courteous.
I was told another price over the phone. Unprofessional workers.
I wrote in before and said that I had a problem with the representative I spoke with on the phone. I never received a call back from a customer service manager. Not the manager of the store, my problem was not with the store it was with customer service.
I live in West Bloomfield, michigan and I picked up a Uhaul over this past weekend 6/28/2015 to make a Quick move just a half mile away. I was inconveniently sent to pick up a truck all the way in Detroit michigan 20-25 miles away from where I live. An I thought it was unfair for me to have to pay a mileage charge because Uhaul didn't have a truck for me a neither of the three locations that are closest to where I live (west bloomfield michigan). So I was charged for mileage after traveling 20-25 miles away to pick up a truck. I was told someone would do something to help me but the location pretty much told me I was SOL
I was overcharged for a 15" truck. I called and waited on hold several times just to get the run arounds about my refund. I don't care if its only a dime, y'all messed up and I am due my money. Don't worry I'll be calling again tomorrow to make sure I get my money. The clerk didn't know what he was doing and the manager was rude. Very disappointed!
The location and the management are fine but the space itself is kind of cramped. You can't do anything about that.
stop adding fee's on bills, with out customer consent.the problem is your gas charge should be full or empty.i don't agree with my bill, also did't see bill until I got home and check out my online bill.
The sales rep didn't respond I sat in the parking lot for 10 min there is a sign that says return equipment there was a van in front of me finally some one came out I found out the van was the managers there is plenty of video footage but no recognition I felt very amazed at the lack of urgency
The owner was very friendly and helpful.
No suggestions for improvement as everything went smoothly and the people at the shop were well organized.
Steve was very helpful and the gentlemen on the afternoon shift was pleasant as well. We recommend to family and friends.
One of the yard helpers was not very professional he was trying to assist me with a problem with the latch on the U-Box while talking on a personal call.