Customer Reviews for U-Haul at Telegraph
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Telegraph
Im pissed they blocked my car in so i was unable to get it out when i returned the uhail
The initial truck I rented had an electrical issue which caused me to have to reschedule my move they discounted the cost of the initial rental and I was told if I returned to rent again I would recieve a $50 discount so I rented again the following weekend. Needless to say they would not honor the offer and the service was horrible on top of the fact that they blocked my car in their lot. I will never return to U Haul again and would not suggest anyone else go, or at least not the Telegraph and Grand River location!!
One Pissed Off Customer!!
The store is a bit small and the line can easily get to the entrance of the building
Great customer service from the moment I picked up the truck, till I returned the truck.
Customer services was really good and I had no problem with renting and returning the Truck.
I was overcharged I spoke with manager and no return call or credit on my account for there error. Very dissatisfied on how this was handled. Still waiting will not go there again...
The service agents were knowledgeable and professional.
The service was slow and i was charged for a dolly I didn't use. I will never return to this store.
employers were very helpful in my time of despair they could see that I was going through a rough period and they were very kind and helpful and I personally recommend them to anyone else. thank you U-Haul
Staff checking me in tonight was rude , dirty trailer (oil inside) and it has snowed in over 5 days seems to me they could have the lot plowed by now so we can manuever around the lot !
Thoroughly check vehicles, with perspective client. To prevent unseen damages or malfunctioning rentals.
Although my experience was' impeccable, no one noticed the left taillight mal-function until 11pm (during my transition).
Gary McDaniel and his team of employees did an excellent job! Thank you all......we'll certainly consider your services in the future.
I have used this location several times & have always had a good experience.
I was very happy with the service that I received during my move. I will definitely use this location again.
The older African American man was very nice and answered every question or concern I had. My friends and I had trouble with closing and opening the truck back big door, because the rolling pin or thingy was worn out and some missing. That made it harder to move and effect our time planned to be done. I thought the younger guy would had gave a discount of 10% because of the problem. I was disappointed that he did not offer any discount for our troubles.
great from pickup, and especially dropoff!
Nothing. The young man who helped us had a great attitude! He was very professional and attentive to our needs. He is an asset to U-Haul. He should be commended for his wonderful customer service.
Mr. and Mrs. Gary Force
The truck I rented mileage was hiked up but I'm pretty sure it's because of the terrible transmission. Uhaul should invest in a really good mechanic!
Charged me twice.. Although you all admitted fault and agreed to any fees, things like this could effect some people's financial circumstances. It is absolutely unacceptable to over charge people accidentally or otherwise.
A 200k truck low oil low heat is not what's expected from u guys
The staff was friendly and the service was fast.
I GET PROPANE FROM THIS LOCATION AND EVERYONE IS ALWAYS NICE
Friendly fast service. Very pleasant experience.
Nothing! It was perfect. The Clerk was very knowledgable and extremely helpful. I was in and out of there in a Uhaul truck within 15 minutes. Very happy with the service
The manager, Gary, exhibited excellent customer service.
Harold helped me out. He was very helpful and knew a lot about the moving products.
My whole experience with the truck started off bad once everything was loaded notice left rear tire went downso we had to put air into it. That sucks when your all ready to pull out and get started.
I truly enjoyed the individuals working there. They were totally professional and helpful. I will go back there. RANDOLPH WILLIAMS
The good thing is that the truck was ready for me at the time that I was scheduled to pick it up and it was clean. The associate was extremely dry and rude at pick up and at drop off. I would prefer to go out of my way to rent a truck next time before I go to that location again.
They need more help (customer service) service was very slow only one person at the time he was very good but he needed help.
Service was good ,very polite and friendly.
At a time when things were not going to good, it was a relief to meet your staff. They went above and beyond expectations. They were informative and right on target with pricing. No suprises. Would highly recommend, and would use them again.
The employee working there did a great job. Although he was by himself and slammed with customers, he still greeted and acknowledged all of the people waiting. He was fast and helpful to everyone.
Steve was very helpful and the gentlemen on the afternoon shift was pleasant as well. We recommend to family and friends.
One of the yard helpers was not very professional he was trying to assist me with a problem with the latch on the U-Box while talking on a personal call.