Customer Reviews for U-Haul of Boynton Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Boynton Beach
they ripped me off, they go to my account and took $39.75 with out my permission. that will make me think twice before using U-Haul.
Very long wait. Have 2 customer service representatives/cashiers on staff at all times.
i did not go inside the offices so I dont know how it looks inside, but it was no parking for my car when I dropped the truck.
The staff was very friendly and very helpful. I can't think of anything that they could do to improve.......
The truck leaked water on our cardboard boxes and soaked the bottom. We have pictures. Additionally the light inside the truck did not work and was greatly needed. Not a good truck, certainly not worth the money we paid for our items to get wet and to work in the dark. We did take pictures of the wet interior if anyone is interested in seeing them.
A great experience!! Thank you!!
very pleased with the whole experience. professional, knowledgeable pleasant staff. Super efficient pick up & return, couldn't have been easier...ty,
joseph l calandro
P.S shout out to Gene...
When renting a vehicle should it not be washed and sweep and front cleaned? Ask ask because the van I got didnt seam to be will maintained.
Keep pricing more even. Equip your employees to explain large price increases.
in all honesty nothing it was a great experience I was in and out within 5 minutes thank you again we will be back when we need to rent
The people were rude that run the place. I had a resveration. The truck smelled so bad it made me sick. It smelt like
Someone haul pigs in it for a week. I paid $58.00 for 3 he's. Not happy at all. Unhappy customers.
My experience was a great one.l had one of the best customer rep who understood my needs and was very helpful.
The cleanest and most organized Uhaul location I have used.
People were very nice, but also seemed happy and knowledgeable about their job.Thank You Again!!
Clean vehicles and make sure engines have oil. Simple really. Give road side assistance gps to understand where customer is when vehicle breaks down. Be less lazy and more organized. Be much more customer oriented if vehicle breaks down.
Mercedes and Carlos were very helpful and respectful. They assisted me with my needs after an awful experience with pickup and drop off locations today. Because of them, I will be using uhaul again in the future.
Nothing. Everything went very well
There was only one agent available on Sunday.
The line was very long and it took me almost an hour to get on the road. It gave me very little time to do what I had to do and get the vehicle back to UHaul. I ended up being almost an hour late
Excellent customer service, great employees!
Very good service all around
Great service, fast, friendly efficient!
We had reserved a 10' truck for a move to Oregon. We called this pick-up location a week before to confirm that our reserved equipment would be available and the site did confirm the order. On pick-up day the site switched our rental to a 15' truck and stated that they did not have any 10' available. They stated the upgrade would not cost any extra. We discussed with the site the difference of fuel costs on a trip as long as ours, our concerns were met with with disregard.
The 15' truck got the job done and we made it to Oregon just fine. The concern is could the trip been made using less fuel.
Always fast and efficient staff is great as well
Have more then one person opening so it can be a in and out process instead of a long line
Computer went down during purchase of supplies and entire office operation stopped to wait an hour. Need a back up procedure!
Excellent service, Carlos is amazing
The young woman working at the desk yesterday as well as the gentleman who I returned the rental to were great. Best Uhaul experience to date!
The manager is doing an amazing job he has trucks and trailers coming and going in a very busy location. Mulitasks and orders his crew in a professional way. In and out was quicker than I thought because it was busy with coustomers. Carlos was exceptional. Reversing my hitch ball in record time. These guys work hard. Thanks Eugene
gas was listed at around 1/2 tank, but it was really only a 1/4 tank. How can they provide a vehicle with a 1/4 tank of gas?
My service was fast, efficient, courteous and professional! In and out in minutes! I would recommend to everyone.
I was unable to review the documents to make sure everything was correct before I paid. Once paid, there were mistakes made. Branch manager could not fix it. Had to get on the phone with corporate (he used my cell phone). I was also supposed to receive a discount for dropping the vehicle at location in Georgia ($200 to drop in another town - Oakwood - which was 1 hour 15 minutes away from where I wanted to), Never received this credit. He also did not have my extra miles that I had written down. I should have stayed with Penske but when I called to make a reservation they wanted to beat Penske price. Overall wound up paying more because I never got the credit! Very disappointed in U-Haul.
That the whole experience was easy, fast and the people were very nice and helpful!
The vehicle we had had no A/C the check engine light stayed on & the motor felt like it was going to shut off every time we stopped at a red light. I feel these older model trucks should be retired. I have rented vehicles here before & had no problems.
Truck was in poor mechanical condition when given to me along with damage on the side. This vehicle should have never been allowed to leave the site.
Very good Customer service, however, the Equipment (cargo trailer) was old and rusted but it did the job.
There should be more than one desk service staff. Had to wait, while another customer had a lengthy complaint, and they needed privacy. Unfair to them, I could overhear their complaints, as well as I had to be exposed to their language. I don't get paid to listen to rude customers. A privacy area for disgruntle customers would be useful. Also more than one CSR would be ideal. However, outdoors employee was very friendly, and courteous, and I would rent there again, just because he turned a poor reception inside into a positive attitude outside.
What a wonderful group of people that work there. It was a pleasure doing business with them.
IMPROPERLY LISTED MY HOME ADDRESS AS DROP OFF POINT--250 MIILES AWAY FROM DROP OFF I REQUESTED. COST ME $$ AND TIME, WAS INCONVENIENT IN THE EXTREME. I FOUND THIS DROP-OFF LIMITATION IN UHAUL'S CONTRACT TO BE UNACCEPTABLE.
truck was old and needed servicing. the rest of the experience was fine with this location
Everything was great
By keeping up the good work thank you
The check in employee was terrible didn't explain anything swipes my card without letting me know what the total was. When I saw the total I asked her why was there $85 on there. She told me with a attitude it's because I use the debit card never explained to me before that debit cards require deposit. The whole experience with her was horrible and she was extremely unprofessional. The check out employee on the other hand was very pleasant and very helpful
I found a coupon online for $10 off the rental and when I gave it to them they said it was no good unless it had a code for it. I then walked them through the entire process on where I found the coupon and followed all the instructions to pull the coupon and your employee and myself couldn't find a code but it clearly said it. So he still refused to give it to me. That's the 3rd rental within a few months. And twice there had been issue. I do believe I must start using budget or 1 of the other companies.
The sites were great. Customer Service over the phone through 1 800 uhaul was a different story. I specifically called to see if the truck I reserved would be big enough for the stuff we had to move. I was advised that it was. The representative did upgrade us to a larger truck and increased our mileage as we're making a move over 300 miles. We reserved movers through uhaul.com who were great but when they were about 1/2 through loading the truck it was realized our truck was not big enough for all our stuff. We had to leave a significant amount of stuff because it did not fit. I wouldn't have been upset except I called and asked if we had a big enough truck.
The gentleman who helped me with the tow dolly and truck rental was excellent. He was courteous and very helpful. He made my move sooo much easier. Give him a raise!!!
Carlos was very professional and courteous
Everything went as planned very good
The employee was obviously new and improperly trained. Also the pricing is ridiculous for what is advertised I also believe it is obsurd to pay for the mileage along with filling it up with fuel as well. The vehicle was in poor condition as well. There was a minor crack in the windshield and it smelled
Stephanie and the staff were absolutely great and a pleasure to work with. Awesome customer service :)
I had trouble finding a trailer 2 weekends ago because I didn't reserve one, my bad! but this weekend I reserved a trailer 3 days prior to the weekend and also called the location the day before and they confirmed that they had the trailer. I went to pick it up at the scheduled time on Saturday and they DID NOT HAVE ONE. They called Uhaul and found one where I had to drive 22 miles round trip to pick it up and bring it back. I would call that breach of contract and because my son was given until the 3rd of Oct. to be moved out, I had no choice. I am contiplating my options because the burden was put on me. They would not bring the trailer to the location that I contracted with and I had to make the trip. Not good business and I will pass that word on to as many people as I can. I am 64 years old and I can not tell you how many times I have used Uhaul over the years! People rent because they need it NOW!
Only 1 person available to check people in. Took longer than expected to get waited on. When brought to the truck Ken was very informative and helpful when taking the truck out.
Great store and employees
Clean the inside of the windshield.
The trailer I rented leaked. The staff was fantastic, but manger was nowhere to be found. I called three days in a row after I arrived at my destination in NC and found out the trailer leaked. 10% of boxes and moving blankets where all wet. After a 12hour drive teh last thing I wnated to do was unpack every bos adn wiped doen thign that were all wet. Two days in a row my calls rolled over to customer service. On the third day I got in touch with Florida location but, the manager ( Eugent McTyere) still didn't have the curtesy to talk to me. He had an eemployee offer me a $50 coupon for use at a U-Haul in the future. You can e sure I will not use U-Haul and or recomment them to any of my friends
Make sure you check your contract before leaving.
What is wrong with you? You are sending emails to the wrong person! I tried to call your 800# to correct the situation but got endless ads for vacations and wireless - and could never get anywhere. Shame on your for such crass advertising. I even went so far as to contact the local office where this reservation was made and told them they had the wrong email address - and then I got no less than 3 more follow-up emails! This is the second time this has happened. Get your act together and correct your mistakes! I could easily cancel some poor person's reservation and then you'd both be screwed...but I wouldn't do that to that unknowing customer. You need to correct your typos is email addresses because then you send them to the WRONG PERSON! Very unprofessional overall - I'll go with Ryder if I ever need something.
I had to wash the mat at back of van as there was a sticky smelly substance on the mat(cooking oil) and spray the back with Febreeze. I didn't want the furniture I was transporting to smell of stale food. Other than that the van worked perfectly. Thanks again
fuel tank less than 1-4 had to return it at 1-2. no parking very rude staff i had reserved truck for sat went to get from different location no truck said never had one called 1800 number said that it was canceld by them so had to get it on sunday there cost me a days work but web site says if that happends i get 50$ they said no at place of rental because they made the call on that very unhappy over all
This is a great location. The customer service was great and the staff were fun and energetic. I really needed a UHaul and I didn't have reservation, the staff was able to work it out for me and I really appreciate it. UHaul Boynton Beach is the BEST!!!
The staff was friendly and competent. There was a long line when I arrived, but the people in line were entertaining. I picked up a trailer. I recommend parking off property, then after checking in go get your vehicle.
Excellent,customer service,Alfonso is the best employee ,
Customer service is excellent each time I've used this location. The employees are knowledgeable and courteous. Love it. GREAT JOB
The staff at the Boynton Beach location were very pleasant, professional and helpful.
Too bad there isn't better parking for customers. The city should allow free street parking all along your business.
Overall my experience was flawless
I rented a truck for 6 hours and returned it on time but after hours. when i got my statement this morning i found that you added an addition charge that was not agreed to. I am not sure what is happening with the charges and not happy about that service.
Committed group of individuals. Assistance was great and workers were awesome.
I was charged twice for my rental.
When the vehicle was returned, one of the representatives when asked a question was very rude. This is not good customer service. Would not go back to this location and would advise others against it also.
Nothing everything was excellent showed us much respect.Mr.Gene
ORIGINAL TRAILER HAD AN ELECTRICAL PROBLEM AND WAS TAKEN OUT OF SERVICE. A LARGER TRAILER WAS OFFERED INSTEAD BY THE OUTSIDE YARD EMPLOYEE. THE MOD WAS NOT HAPPY, AND SHE GAVE THE YARD REP A HARD TIME IN FRONT OF ME!!!
The young lady that assisted me performed her duties very well though she seemed to be a recent hire. Kudos to her supervisor. Upon return the guys were very professional as well.
No where to park. Yard employees not taking customers in order. Trailer was filthy. Employees were pleasant and personable though.
I picked the haul up and the service was great but the associate told me that it was at half a tank and I needed to return the truck how I found it. When I got inside the truck I saw it was just under half a tank. It did not appear to be a problem and I figured I would just return it exactly as I found it- at just under half a tank. When my husband returned the truck St just half a tank- we were charged for additional gallons of fuel and this is unacceptable to me.
Very nice polite workers .
Pulled up in the rain-no clue where to go. My daughter had no place to park my pickup ride. She finally went across the street. Too many vans in too little space-and it was raining. The guys were picky about the blankets being folded and one reached IN my purse to get the contract. Even my adult kids don't reach in my purse!!
Uhaul of boynton beach has some of the friendliest and helpful employees I have met.
They were exceptionally helpful by verifying all the information about my rental was correct.
Keep up the great work.
There is nothing that requires improving.the staff proved to be very efficient on both times I rented within the past week.The vehicles were clean ; overall I was pleased.
This was the fourth time we rented a truck / trailer from your location in the last 4 months. Despite repeatedly asking for a truck that wasn't extremely beating up and old we were always told the same story. Apparently local rentals do not dictate giving loyal customers trucks that don't look like they're from the 70's. This was the final straw. Your employees are nice, your trucks are disgusting. We will be looking elsewhere.
Very easy to find and inviting. Great service
The person I spoke with on the phone was very rude. They charged me for gas and I made sure I brought the truck in with same amount it had when I picked it up. Better customer service is need ed.
The truck was in good shape,and clean. Although there was a left over smell from someone smoking inside the cab previously. Just a minor gripe though. Also, the staff were helpful.
Your staff was very good but there was one thing that I feel could have been different. I reserved a motorcycle trailer a month in advance. When I went to pick it up they hooked a utility trailer to my truck. They said someone stole the tag to it. I had to go home and rush to make a chock for it. I wish I was notified earlier and I might have found one at another location. Other than that, everything was great. Excellent condition on your equipment
rental out was quick. staff pleasant and accomodating.return was fast. rental experience could not have been better.
Very Friendly and Professional
Drop area to small. Anything large or a lot of renters at one time will cause a lot of delays with street parking. A very small lot
Overcharged by one full day. Returned the truck in 23 hrs and 58 minutes but they charged me for two days. I want a refund for the second day I did not use.
Its crammed on to a lot next to a very busy road. was requested to back the trailer in to the lot and almost got slammed in to.
Carlos was extremely helpful and accomodating
Appears I got charged double what I was supposed to be charged. Needs fixed
The team at Boynton Beach were great. Did a great job getting me on the road.
Nothing you are doing very well!
The staff wasn't trained to deal with a vehicle returned with very minor damage. I'm also extremely upset that my AMEX card was charged for bumper damage. The claim should be filed with my insurance company. Also, the amount charged was not determined by a claims adjuster. A picture was sent to an individual named Michael in Stuart, Fl and he processed the paperwork and determined the charge. I have called AMEX and disputed the charge.
This location really needs better customer parking.
The trucks stinks it has a smell like a dead body, I don't know but that my only complain.??
They had everything there just parking is not good. To few employees checking customers out. Long line. Other than that very good and courteous.
The ashtray in my truck had ashes in it from a previous customer which smelled. And there was an unpleasant perfume odor, probably to cover up the smoke smell.
There was quite a long line when I went to rent the truck and only one person working the desk. It would be great to always have two people available when there are people waiting.
However, everyone was very nice, professional, well informed, and the equipment was well-maintained and perfect for the job. I would recommend this business to anyone.
Every time I've ever used Uhaul the trucks seem very old. This time was no different. The staff at this location were very unprofessional as well. When I returned the equipment they never said a word to me except for that I owed more money.
Staff should be more attentive to the customer and not joking with each other while serving a customer.
Ishmael is very helpful. I have been in 3 times recently, two times to buy packing materials and once to rent the trailer. Most of the staff is really great at this location, had a small snafu dropping off with unclear communication, but overall, very good service. I would definitely use this location again.
this location the employees were very quick to help you any way they could to get the equipment back and put you on the road. excellent
Service was beyond what I expected. I think we should not be put under pressure to put gas before bringing back the Uhaul.
It took over 1 hr to be attended to due to there being one person in the office on a Sunday. My reservation was for 10 am on 8/16/2015. I checked out the 15 ft truck at 11:09 am.
When I arrived I was rushing to meet a deadline and the agent remained calm and moved as quickly as possible but effectively. She was kind and her tone actually calmed me down. We utilize U-Haul frequently and most times all the agents are very helpful.
We have rented from this location several times and have always been pleased!
I had a good experience at this location.
GM Gene and his staff are courteous and very friendly and professional,
A cell phone was left in the truck, and as we walked away, we realized it immediately. When we asked, we were told there was no phone found. We know it was in the truck because we were talking on it as we pulled into the parking lot. It was very obvious that whoever checked the truck in stole the phone in the minute or so that passed. I have used UHAUL, particularly this location, for years. I am very disappointed.
Smooth transaction. Quick and easy check out. Thank You.
This is how I love doing things! Reserve on line, go to location and pick up truck, no hassles, no waiting, fast and courteous people! Easy in and easy out!
Thank you U-Haul!
I ended up waiting 45 minutes to get a trailer while he proceeded to let others check in/out who came after me, they gave me a trailer that had debris and broken glass inside. I will avoid this location in the future
you folks rock. keep doing what you are doing.
The trailer I rented has to be the oldest in the fleet - looks terrible! Needs an upgrade badly! (Not the station's fault). Staff was friendly and helpful :-)
All the workers there were all very helpful and nice. This is the best Uhaul location I have seen.
* Need to check- Tires (Light on the dash - Low Tires).
*Spray the van- someone smoking in side, and roach in side the van.
There was a young man outside when I dropped the truck off in the afternoon. He was all alone and there were multiple people picking up and returning. He did an amazing job managing everyone and everything.
I had the rear door stuck open during the rental and could not finish the work. By returnng I learned that it is a known problem and got no refund.i am expecting some refund.
After following the wrong direction from uhaul website to Charley's towing- not in operation. The first employee I saw when i pulled in was rude and yelled at me to park on the street - not at all helpful. Employees who checked in the truck were efficient and polite.
Increase size of area. Too small to pick up or return. Heavy traffic.
Could cause an accident trying to return or pick up. Your guys, however did a great job of directing traffic.
I was charged for gas even when I replenished it.
Your service staff attendants were terrific from beginning to end. A delightful experience and would absolutely return. Thank you!
They run like a well oiled machine. No improvements necessary
I don't think theres much you can do about it but the place was so packed with trucks and trailers that you couldn't even pull in off the street, made getting and hooking up a trailer very difficult and had to drop it off in the street as well. Can't blame a business for being so busy and the employees made it happen no matter how crowded, so still happy with UHaul and will always use them in the future.
Good customer service at pickup. Answered the questions I had. Very polite.
Excellent Service on a busy Sunday!
The people was very very good helper and friendly ... I will recommend to keep up the good work
made packing and storage an easy process