Customer Reviews for U-Haul of Boynton Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Boynton Beach
Truck leaked water on top. I had two boxes in the "attic" overnight, ready to go into storage, and rain leaked in the roof. The boxes filled with old papers and books got wet. I told the employees when I returned the truck, but they said they were not able to do anything about it. Their manager did not answer the phone.
All 3 employees who helped me were proficient and polite. They exceeded my expectations!
Both employees moved very slow. I got here when they opened at 9am and didn't leave until about 10. No parking at all!!! Truck was dirty and existing damage was not noted which scared me. Rep also put wrong location as drop off as well.
My fiance and I had to rent a trailer to move to Texas, and Gene was such a great help. He helped us with everything, from renting the trailer, to getting the equipment for lighting. We would recommend this location to everyone, and we specifically recommend Gene, for his excellent customer service, and knowledge.
Excellent experience the last two times I've rented from this location in the last month, thanks!!!
Customer service is excellent. U-Haul needs to get rid of the middle seat. It's useless and takes up valuable storage space.
Very helpful staff and accommodating
Terrible service. Employees talking on cell phones instead of assisting customers. Took twice as long as it should have to get in and out of there.
Nothing. Service was excellent.
The gentleman that helped me was very professional and helpful
Actual price for rental was nowhere near the quoted price. The qupted price of $19.99 turned into approximately $104, even though we used our insurance rather than yours. This is a ripoff and I plan to send a copy of this to the Better Business Bureau and have my attorney become involved in this, if an adjustment is not made.
Carlos and the other guys were excellent. I have rented from this U-Haul site on several occasions and have never been disappointed.
This branch always takes care of me. They seem to have the equipment I need when I need it. Associates are very friendly and knowledgeable.
I have never had a problem with this location. The staff are always friendly and helpful. Keep up the good work!
We had the car (smallest truck) for two hours and 10 miles and we were charged for two days.... of course, it was corrected, but......
I was told to return the tank full or would be charged $4.50 per ga. to fill it. I drove 41 miles and put 6.9 gallons in the tank for $19.69. Obviously the tank was not full to begin with. When I mentioned this to the tattooed lady at the desk, she was rude and told me not to take the issue out on her. I asked if she represented the company to which she replied "yes", I said "then I am going to complain to you" and she said she wasn't going to take that! This is not customer service.
Very nice staff. Gave me a great deal on my truck. I left my keys in the truck and they called me within 10 minutes to let me know they found them. Very professional service. Will use again. 10/10
Get job thank you use this facility all the time
The service was excellent...if the next customer has the
same experience I had, there's no need for improvement.
The overall experience was pretty smooth. Calling to reserve was easy, picking up was quick, and the customer check in gentleman was very informative and helpful. The only thing that really bothered me was when I originally called the woman over the phone gave me a lot of the wrong information and I come to find out that she didn't even work at the location. But overall a good experience.
Have better customer service .. Carlos was horrible at customer service he didn't explained anything important that I needed to know and he overcharged me .. I will never go back there again specially when Carlos is there ...
They were extremely friendly and helpful. They made our move affordable. Kudos to Wanda!
More room, to many trucks for the space there.
Awesome place great customer service!!!!!
The location does have a "parking "problem for customers entering and leaving the site. It is, in my opinion, accident prone because of the southbound traffic flow on Federal Highway without a clear exit into the first lane when you have trucks parked on the street.
I can't believe how easy it was to make a reservation and the ease to pick it up. They made sure I had all
my questions answered before I left.
Excellent service.....no wait time.
The people were great. I did not have a truck reserved and it was a weekend - but they were able to offer me a smaller van the worked out. Thanks.
I used the truck to move from one apartment to another. The staff was friendly, the truck was clean, overall very good experience.
My only suggestion...when I had to move my clothes from the closet, they were all on hangers...it would be nice if there was a bar in the truck or something so I could hang them rather than pile them on top of something.
Have your employees pay attention to the paying customer's standing there waiting to get a vehicle. Also teach your staff not to be abrupt and explain what the charges mean. The worse is going back to receive your change for the rental when you place cash deposit down. I was very unsatisfied with the staff and the way I stood for 20 minutes as the staff was having conversation with each other.
The check in process took too long, especially since I had pre-registered on line.
trailer was not ready for pick up
It was an easy process! I also received credits to my charge account because I used less mileage than predicted. I appreciated the honesty. Will use this location again.
need more service people at the check in and check out area
The location is very small. Unfortunately, there is no more space left for private parking. That is my only remark. At the end of the day, we could use the same way in NY.
This trip went very smoothly unlike my last experience.
The customer service was good, everyone friendly and accommodating. Where I didn't like my experience was the maintainence of the vehicle. I was rented a 14 ft truck with less than 1/4 tank of gas (about 1/8th) so I had to stop for gas 3 times over the course of my 60 miles (and 4 storage locker stops) to ensure I didn't overfill and lose out on the gas money that is non refundable. In addition, the truck I was rented was infested with ants. The ants were only in the cab and came from the engine compartment flooding through the AC vents. At the end of the day, my passenger and I had bites all over my arms and legs. Overall, I'm disappointed by my uhaul experience and will probably not use their services again.
I don't like the fact that I was charged twice for a 17 foot truck totaling $275 for 6 hours. Also the customer service sucks because I have been told different stories so they can get you off the phone regarding my refund. I would never recommend this location to anybody and would not rent any trucks from u-haul.
The trailer was full of dirt/debris from a former renter. Otherwise it was fine.
It took more than 45minutes to checkout. The 2 store attendees were slow and 1 didn't seem to be quite up to speed with what was going on.
CArlos was very helpful friendly and quick
Location is difficult to make a u-turn into in a 20-foot truck, and a u-tum is required when approaching from the south on Federal.
more space very tight yard
All employees were really helpful and made the picking up/drop off experience easy.
They need a bigger lot, probably the largest U-Haul facility I have been to, which did not leave much room for maneuvering the trailer on return.
car took 40 minutes to get off transport was not good!!
Keep up the good work, I ENJOY
doing business with your Boynton beach location.
THANK YOU, Gary little
This location was a great. All employees went out of their way to ensure that all my needs were met. Thank you
There is an employee really rude his name is Carlos and it make my experience at U-Haul a nightmare. He did not greet me or my family, he did not pay attention to what I want and try to say I was not nice at him.
Nothing...Great prices and reliable equipment rental...
this was not the orginal pick up sight.We were surpose to pick up the u haul truck in delray. When we got there we were told the person who had the truck did not return it in time. We were told to go to boynton beach to pick up the truck.This was an inconvenience for us because we had to go back to boynton beach to pick up the truck.Thats where we live in boyntonbeach.
I purchased boxes, blankets and tape online but only the blankets were put in the truck and I only found out after arriving at my move site.
Staff was polite and competent.
Stopped in to schedule a pick up. Professional and quick. On he day I picked it up it was a very easy process inside at the counter and then Ismael gave me the walk around and explained things about the truck, very preffeasional and pleasant. Drop of was just as good of an experience. Pulled in and again, Ishmael was there ready to check out the truck and sign off on my paperwork. Overall, in light of the chaos of moving. It was a pleasant experience. I would definitely recommend them to anyone. Boynto Beaxh. FL
A compliment to Wanda who took care of the transaction at the desk-- very good attitude friendly and professional-- answered my questions nicely easy to understand answers--- thanks- lois w
Jean and Wanda are great - thanks
The person that signed me up was not very friendly at all. He was cold an abrupt maybe I just got him on a bad day be as it seemed he was the owner of the branch based on his name tag.
The manager at the Boynton Beach location was extraordinarily rude. I had reserved my U-BOX online a month prior to the pick up date to be picked up and dropped off at the Boynton Beach location. Two days before the U-BOX reservation, we received an email stating my U-BOX was ready to be picked up in a location 1.5 hrs from where I live, and not the place I reserved it at. When I called the Boynton location to clarify, the manager I spoke to was rude and hung up on me. I decided to drive there and speak with him in person, hoping if he saw I was a nervous young college student he would be nicer to me. In person, the manager stated, "I was a spoiled white little girl used to getting things handed to me on a silver platter. That the Boynton Beach location does not normally do U-BOXs, and the were making a special exception for me." (even though I was able to choose this location with the Uhaul website). He also said, "he would never personally have a U-BOX with his belongings on the Boynton Beach lot because it was a bad part of town and there was a high probability that my belongings would get stolen if I came back with the filled U-BOX." My family and I decided to pick up the U-BOX at this location, as planned, but return it to the location 1.5 hrs away because we did not want my belongings stolen.
Get organized. The entire return equipment line was blocked so I was told I would have to back the trailer out onto a busy highway and park elsewhere to return the trailer and then back my car out back onto the highway to leave. If I pull into the return equipment line isn't it the shops responsibility to get the equipment put away?
great value & good service. Thank You.
everything went very well
all is good at this location
personnel were very helpful & was an easy drop off.
The truck was great besides it was a gas pig . But the uhaul tow dolly was absolutly horrible it was busted up and dangerous the fender was broke the rubber grommets for the chain were missing. And the strap clip broke twice i stoped at a uhaul location half way to my final destination in gettyburg pa and the customer rep don who was a hero helped me fix the problem until i at least got to where i was going he told me the trailor was shot and when i finally made it to danbury ct they downed the trailor out of commision for refurbishment talk about being on edge the whole trip looking in the mirror ever big and small bump 1450 miles i love u haul for my moving needs. And thats all i ever used all tho i had penske and budget begging me to give them a try i didnt .i love the trucks but Will never rent a tow dolly again after this experience
Surprising fast checkout service upon return of vehicle
I was happy with the actual Uhaul vendor. I went to them after for the 3 time a private Uhaul vendor was not present when I went to pickup the rental. Uhaul customer service quickly resolved the issue and found another one for me but its very frustrating.
My suggestion would be to have no parking near the u-turn on route 1. People park there and it makes it very hard to turn around from north bound to the entrance of the truck return.
Fast friendly experience.
I would like to start by saying that I needed a vehicle vehicle towed and I showed up to u-hual almost to closing time 5 minutes left before closing.. And the person that attended me was very nice. He took care of me really fast went out to the car and made sure to check exactly what I needed. I really appreciate this kind of service like this. I was able to do what I needed at a short notice, I'm glad that I can count on U Haul when you need them. great job.
I needed a cargo van. There were 3 in the parking lot. The attendant lied to me and said they were booked. This is a 3pm on a sunday. I don't appreciate being lied to.
A U-Haul representative contacted me around noon the day I picked my truck up telling me that I was supposed to return the truck at 9:14 am that morning. I explained to her that was impossible because I did not pick the truck up until 9:15 am. I was on the phone with her for approximately 30 minutes (while I was trying to move). She refused to apologize for her mistake and even hung up on me. She told me her name was Wanda, but when I called 1-800-u-haul, the customer service rep told me the person who added remarks name was Theresa. She added that she offered me 1 month of free storage, which did not happen. I even had her on speaker phone for witnesses because she was acting so rude. This was enough to make me never use U-Haul again.
The entire experience was professionally operated. From the reservation to the front desk and the guys outside were very good. Will always use this location when in that area.
I went to the store to reserve a truck and I was told by an employee that they were out of the truck I wanted until the afternoon even though she never checked the computer. I went home and immediately ordered the truck I wanted online for the same location in the morning. Not sure why this occurred but something that could be improved.
Enjoyed the service, staff did a good job. Truck was clean, and staff very polite.
To busy. To much equipment in a small location. Staff was excellent but property was to small to house this type of business.
Brake lights did not work. 24 hrs does not mean 24 hrs
When I reserved my trailer 2 days ahead of time, on the day I picked it up we realized she reserved the wrong one cause she didn't listen to what I said I wanted. I picked it up on a Saturday and there were EIGHT people in line and it took nearly an hour to finally work through the line as there was only one person processing people at the counter. Terrible !
i've dealt w/Gene several times and he is always pleasant and efficient.
teach your people how to drive. Your employee hit another truck with the truck we were taking prior to us taking it.
Couldn't do a thing any better!
GENE AND HIS STAFF ARE AWESOME !!!!!!!!!!!!!!!
Drove off with no pin in my hitch. Luckily I realized it and stopped before it fell out and hurt/killed someone... Sloppy work, just like my trailer hitch install. Equipment is good, service is poor, dangerous and liable. Get your stuff together U-Haul, you are a class action lawsuit just waiting to happen.
My Consulting fee for improving your corporations customer approval ratings starts at $100 K. Thank you.
Thank you !!! Great ownership and great staff.
I was very concerned about the tires on the Trailer. They definitly looked like they were in need of replacement. Luckily I had no issues. Overall it was a very reasonable rate and my experience was good.
The process was a snap. Customer service was prompt and excellent. Highly recommend this location!
Location is too far east.
Improve? Not a thing, These guys are really ON IT!!
Nothing but highest praise for staff and quality of rental equipment.
If a customer tells you they are going drive almost 100 miles send them off in a truck with a full tank so they don't have to stop for gas 2 times before returning the truck.
From the initial phone call for the reservation to the pick up at the bb location, the experience was great. Helpful and professional (Leticia) and a clean store and vehicle. The return was painless but very hard to find the location . Other than that- we will use uhaul again and recommend to others . Great experience . Thank you
Not a thing....These guys are on it!
Very good they were fast and efficient
very nice and helpful staff.
Issues with location honoring online confirmation price and plan.
Wonderful Staff!! Extremely helpful and friendly!
Great team of folks. Made my experience a piece of cake!
Very fast service. Very personable employees. It was a pleasure doing business with you. I will definitely come back again.
Staff was great everything worked out perfect.
Inner handles broken on both doors of the truck. I did express check out online, but it still took 45 minutes in the store and my credit card was required again. There was nothing express about it.
The people that did pretrip inspection were rude. Didnt want to write up specific areas of damage so that I would not need to be responsibly for it on return.
Mercedes was very helpful ! Keep up the great work!
Unfortunately the truck which I rented check engine light came on and the truck began to run extremely rough.
Cab had bugs. More attention is needed, plus the outside was very dirty.
General Manager not in uniform, very abrasive customer service. Continued to text on phone while trying to rent cargo trailer, I guess I did not spend enough between the rental and the trailer hitch. Will never go back there or recommend this location, EVER!!
I have used your services several times and have always been satisfied.
You did a good job keep doing what u doing Thank u very much.
These guys do the best they can, but this location is very busy and understaffed.
This location is awesome. They are fast and friendly
Have more Customer service personnel to assist. I had a truck assigned and the fuel level was off, I had to go to the back of the line to get a new truck assigned. Nit-picky, but if there was one thing I could suggest, it would be that.
Otherwise, great location. Great Staff.
We reserved a truck for a 2500+ mile trip, yet had to add oil on our own after the first day because it was not checked before we left. To further add insult, we called to verify this before adding the oil, added the grade recommended and were told we would be reimbursed with the receipt upon return of the truck and then during the return we were told there was no record of the phone call and they can not reimburse us for the four quarts of oil. The truck was old and only got 3 MPG on fuel and didn't even have a dolly in the truck. We have used U-Haul for two long distance moves, as well as numerous local moves, but this is the last time. This experience was a nightmare and I guarantee any moves beyond this one, we will be using a different truck rental company! VERY DISAPPOINTING!!
Need better customer parking
The people was very very good helper and friendly ... I will recommend to keep up the good work
made packing and storage an easy process