Customer Reviews for U-Haul of Boynton Beach
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Boynton Beach
your corporate office is the problem .. not the branch. I called you corporate office 3 times for assistance and they lied to me every time. 1 of the reps even told me he was at the location when he was actually in a call center. Very unprofessional. They would not even let me speak to anyone at the location to let them know i was running late!
My original drop off authorized dealer doesn't accept 26ft trucks and I was never notified of that. j&m tire pro shop. He gauged the gas as 1/4 instead of 3/4. Took the dollies and drove the uhaul to 1319 federal hwy location. After a few hrs of figuring out why I got emailed about my uhaul missing and not returned. Employee at the 1319 federal hwy location was able to square everything away.but your authorized dealer sucked and unprofessional.
Everyone there was both professional and friendly, I felt genuinely cared about, keep up the good work
You need to add another customer service rep. Five people were in line and two were at the counter being helped by one person. The counter was under-staffed!
All of the staff were extremely courteous and helpful. I would definitely come back to this location.
Quick service, even though their were 4 rental customers in front of me, it only took about 15 minutes to get through the process to rent the truck. I was very pleased and everyone worked extremely quickly and efficiently.
Ismeal was very courteous and took care of me.
The staff at U-Haul of Boynton Beach was professional and really friendly. The bumper needed to be fixed, but the truck was clean and ran well.
They can check you in or check you out a little faster
Gene took care of us and was outstanding.
We will definitely use this location again and recommend it to others.
Gene McTyre was the most professional, knowledgable and courteous person I have encountered in such a long time ( and I own a business dealing with a lot of people!).
He was very willing to work with all of the specialties of the move, helping me with the smallest detail. Not only was he kind and courteous with me but also with all of the other UHaul clients that were ahead of me in line, the many visits I had with the Boynton Beach location.
Maybe, he should be promoted to Corporate offices. He would be such an asset to your company.
Previous Enterprise customer - now since U-Haul, with never again use Enterprise. Excellent U-Haul service.
The truck was poorly maintained. It had 2 dangerously dry rotten front tires and the right rear that was flat upon delivery to me. It was over 2 quarts low on engine oil and the ABS lamp was on the entire trip. (fortunately we had dry weater ) I put oil in the engine to avoid a breakdown and I had to have all of the remaining truck and trailer tires inflated as they were all dangerously lower than required by the 2nd roadside technician. The truck has the incorrect sized tires on it which caused a major delay as both roadside techs had brought the incorrect tires which caused even further delays. As the 2nd tech had to make 2 trips to the tire supplier. U-haul should be ashamed of putting a customer in such a poorly maintained unsafe vehicle. ** The bright side was that I caught all of this before the truck left my driveway to make the 500 mile trip !
Everything was good, just waited a long time to be checked in but the truck was there, the guys were friendly and professional.
I will NEVER EVER USE THIS COMPANY AGAIN!!! I will tell ALL my family, friends, co-workers, neighbors and Social Networks about my Personal opinion and first hand experience with the Boynton Beach location. Disgusting way to treat a long time customer
We have no criticism and we were very pleased with the rental experience.
Tell customer about a padlock when they pick up truck! I did not know that the door did not lock. Couldn't find a lock at 10:30 at night!
Have your help better informed about how many units they have to rent. Saturday I went there to rent a 5 by 9 trailer at 8 o'clock in the morning Ishmael said they didn't have one I was back by 1030 after visiting to other Uhaul places and calling the U Haul number only to find out that they still hada5x9at the first place I went to
It was ok for a last minute decision to rent a trailer. Thank you
Great rental, nice people, what could be better!!
The customer service was horrible. The employees did nothing but talk to each other (in another language) and wouldn't even acknowledge the customers while they were in the register, let alone the phone. Ishmael, was trying to work and help but the other ones almost made fun of him for working. All in all it was a bad experience.
Get rid of the call center !
waited 45 minutes to get a truck, then they charged for 2 days when only took truck for one day, then couldn't even get a call back to fix bill, terrible service!
The online program needs adjusting..truck was NOT at location I reserved, had to go to different & put more miles on limited 30 mi for rental, was extremely slow with workers out side smoking & not working where the other guy was overwhelmed, piss poor system! not enough space for me to voice u-hauls lack of service
I put too much gas in the truck rented it was just over half, returned it almost full.
I rented over 4 times in the past year I am a good customer. Is it possible to get a discount for next time.
Employee'S are very helpful.
An employee called me, "damn crazy." He was upset bc he wanted to drive my truck to move the 6x12 box trailer.
I ordered a hitch while i was in B.B., 33436. The young man who took my order and credit card #
only confirmed the revervation.
When Edward W. Carr III arrived from Alabama the morning of 4/27, he was told I did not pay the bill.
I indeed was told the amount was $100.00.
My son paid with his debit card but he took the insurance for $149.00.
I am watching my c.c. company waiting to see
if you charged my account, and if I do see it,
I will complain to Discover immediately.
Did not have the size vehicle I requested and was given a bigger truck at the same mileage rate which was very nice of the young man behind the counter.
Would like to see improvement on the gas mileage situation. On the last past rental I had issues with the amount that they said was in the tank and I still had to fill it with over $20 worth of gas. This time was a bit better, I left with 3./4 tank and refilled 5 gallons after going 51 miles (10 miles to the ga on a 15' truck) and they still tried to charge me for more gas. This is becoming a real issue for me where other rentals charge a flat rate and no mileage, just bring it back on "full". I prefer this method and hopefully UHaul will consider changing their practices.
the car transporter trailer we rented was not connected properly by the employee working at the branch and it came off when we drove our vehicle on damaging the back of our truck tailgate etc... REAL BUMMER!
No need to improve. Great service...
Great bunch of guys. Easy to work with and very knowledgeable.
costumer service not friendly , no parking in the premises, long wait to returned vehicle, not so good
Very easy checking in, truck was clean. Then checking back in took only a few minutes. I will definitely recommend this dealer. Thanks
improve the checkout/checkin process with an eye towards speed. When I went to pick up my truck there were 10 people ahead of me and it took literally 35 minutes to get to the desk with 2 people working the counter. Lot help very nice and polite, counter help not so much
Problem: I rented 4X8 trailer. I was told I had it for 6 hours; approx. 19.00; no extra fees. I told representative that I was having another person pick it up. She took my credit information. One hour later when my friend picked up trailer the man said he must pay for extra insurance, he wanted a security deposit and charged his credit card, and said he has trailer for 24 hours. Too much confusion in the rental.
Every thing went well. Customer Service was excellent.
Rented from location and had to wait 20 mins to help while three guys were outside chatting. Upon return i was in a time crunch and asked if i could drop off at different location that was closer to me. Was told yes there would be no issue. At other location was informed that i would be charge nearly 500 for a fee when location was maybe ten miles away. Upon return to main location. Was not greeted and helped to disconnect hauler. Very irritating that i had to do all the work while workers where chatting with other customers.
Although I would reccomend, having only 1 person on staff and having to take an hour to get your truck you reserved is not great! Especially when you have an 8am pick up and movers that you are paying for waiting.
- cigarette ash found on passenger seat
- EZ fuel charge incorrectly charged to my account.
- Reported the EZ fuel to customer service.
- Customer service has not been responsive to my emails and phone call.
I was over charge for gas and I did return the truck with gas reader exactly where it was. I have similar stories from other people this bad business practices
Awesome staff and service!!!
Nothing. It was a no hassle, easy experience. This location usually has what I'm looking for when nobody else in the area does. I've used this store before. I'll use them again. The staff is great. They're attentive, knowledgeable and good to deal with.
Understaff and waited 3o minutes
Was alittle hard to park there
Pick up location was assigned to a different location and I was not notified. Staff at Boynton Beach was very helpful.
I rented a new van. It was really a nice ride.
Iwas completely satisfied.
I find the employees at thi location very friendly, experienced and customer focused. A pleasure to work with.
I don't normally take the time to fill these out.
The guys at this location were friendly and helpful. It was a pleasure doing business with them and I wish them lots of success.
there were some cockroaches in the pick up I rented. and I rented twice. easter sunday, had 24 hours with milage and gas. the following sunday I rented the same pick up at same location and had to have it returned by 945 p.m. same price! I did not have a discussion about only needing 4 hours. it was not told to me until I signed the papers that I had to return it in 4 hour.
also I don't understand the rates. first time I was charged 85.00 then told I was credited a mileage amount. second time I was not? not sure if it was a good deal. I know the 4 hour part was not especially for the same price
Everyone was very helpful in explaining my options and choices. I was able to choose the right truck for my needs and everything went perfect.
Site very tight. No parking. Staff ok but would not address our concerns about the poor condition of the truck we received. Did not even give us a receipt or any paperwork when returning the truck. Had to ask for it.
EE's at this location are what keeps it great!
Employee should not mislead customer with false information. Stated I would be reinbursed at drop off point for a hitch he said I had to buy and would be credited but was not due he provided me bad information
I was charged for 2 days rental by mistake.
Rental out date/time: 4/4/2015 10:09 AM.
I returned the truck 4/5/2015 @ 09:45 AM. I need a refund.
Everything went smooth and easy
send a meeting invite calendar appointments file the customer can copy right into their outlook calendar this with have the date and all information on the calendar all them at everything else exceptional really appreciate it will return thank you
I was charged double for returning the same day after changing vehicles on me because the other one was "wrecked"
Great group of guys in there always really friendly and helpful!
They screwed up the billing and no one knows how to fix it.
The process in which to obtain my rental was the worst part. Although my situation was complicated, it's very apparent that U-Haul locations have poor communications with each other. I called approximately 4-5 different U-Haul rental centers and EVERY one of them told me information that contradicted the other. For instance I would call one U-Haul location (we'll call this location 1) that would not have the rental I was looking for, offered to find a rental at location 2, stated location 2 had what I was looking for then connect me to location 2. Location 2 would state that they don't have the rental I was looking for but would have a size larger or smaller than I needed. If there was a system in place that had what each location had in stock for rental that would streamline the process. If there already is a system in place then it's not very accurate, as I had to call about several different locations to get what I needed. However the staff at this particular U-Haul (1319 N Fed Hwy in Boynton Beach) were the most helpful and I will go directly through them the next time I need something.
Very rude would not disconnect trailer from my truck want he want me to back across federal highway to storage area that had a very small entrance then when I refused to do so he wanted to drive my truck I said no because my insurance would not cover him. He was threating , so I lifted the trailer off my self and went leave he then came to my window said I real lucky ,I guess because I was in my truck and ready to drive away he hit my window and shot me a bird I would assume that he want to hit me I'm 62 years old been in business for over 40 years this is unbelievable to me I will never rent from your company again thank you Leon Surles
People could be more friendly!!
Great folks. toopk care of all.
In the past, they have been very slow. But but my last two experiences have been quick and efficient.
I reserved a van via you Reservations Center but as I pulled into the pick up location, the Manager called to me advise me he did not have one. He did offer a larger vehicle. Unfortunately, I had 4 people waiting to help me and I had no choice even though I knew the community would not allow a commercial vehicle in on a Saturday. We ended up carrying the future pieces almost a mile outside the gates!!!
To make matters worst, I called your reservations center to speak to a Manager. Unfortunately, since it was late in the day, no one was on duty. I left my phone number and asked for a return call. I'm still waiting for my return call.
I assure you I will never use your vehicles again and will share this story with anyone I hear is interested in using your company.
First visit wasn't so great. A girl lied that there were no vans available. Went right home and reserved one online. It was around closing and maybe she didn't feel like working. Yesterday was a much more pleasant experience. I believe it was the General manager
Very accomodating and friendly.
Parking is a must in customer service I could find no parking I had to find on the street which is scary. Overall the service was wonderfull.
Nice people behind the counter. Fast and efficient.
Have more than 1 person at the counter.it took 1 and 1/2 hrs just waiting in line!
The only reason that we checked no on the equipment clean and well maintained is because we found live roaches in the cab of the cargo van. They were in the glove box and then when my husband went to move the van after we unloaded it, he found more live ones under the driver's seat. We told the company about it and they said they would take care of the problem.
We had fast courteous service well pleased
Vehicle was almost new. Inside the vehicle was dirty.
Good customer service. Very knowledgeable and efficient.
At least make it appear you want to service customers. You presently have the attitude of doing me a favor by renting me a truck.
Carlos and Ed were exceptional. Although it was time for them to leave, they helped me beyond closing time and I was so grateful. True customer service knowledge.
Location is very small for the amount of equipment located at this site. There is no parking spaces for clients to sign out rental vehicles. Location is right on a busy street. Dangerous entry and exit. Drop off at this location is virtually impossible with the amount of traffic in this area. Personnel were not happy to be at work. The oncoming female that worked there was using profanity. I had a child with me. This was extremely uncalled for.
Gene is the best,nicest and knowledgeable worker/manager from all the uhaul I ever visited
I was charged $26.00 to fake an a rental(van) that I cleaned the day before returning the van back to uhaul
On 3/7/15 I rented AV 8303B a trailer for $18.95 at 1319 N Federal Hwy, Boynton Beach, FL. I have my own trailer hitch, draw bar and ball. I picked up the trailer, used it, and when my sister returned it, they did not leave the draw bar and ball. I've been calling since Sunday morning to get this back. I've left messages with several people for a call back because I can't get through to the actual store location. It seems all my calls are forwarded to a call center. In speaking with Carla yesterday she wrote the store and said I would get a call back from the manager who wasn't there yesterday
. In speaking with Francis Jones this morning, she again wrote the store in Boynton because there is no answer. I'm now writing an official complaint due to no communication from this location. I did not want to have to do this, but I need to hear from someone! My daughter can pick up the bar/ball today after 6pm.
improve the access to and from the street. It is Very crowded and on a busy highway.
Hire more employees like Barry! He provided excellent customer service; he was professional, knowledgeable and polite.
The truck's hatch was bashed in. I've had my car radio and other stuff stolen while parked at that location. In the past, they've run out of trucks even though I've had a reservation. The vehicles are basically parked on top of each other (the parking lot is microscopic). I only went there as a last resort. They should have flood lights, security cameras, and a security guy.
The friendliness from the guy at the front isn't there, has the personality of a rock. But, the truck I need is always there, and his outside guys are really good, personable people.
I rent uhuals often and even I when I am across town I drive to this dealer. They are professional, fast, and the equipment is always in good condition.
Rented a van......it was clean and ready to go. The staff was extremely helpful both on picking up the van and returning it.
Manager, Eugene is wonderful.
The first pickup I was given had the liner of the bed in disrepair. Both trucks on the lots had dings on the outside, but the inside was clean on the one I received. Employees were pleasant and friendly!!
I received Great customer service. Lamar was especially helpful.
The salesmens where very efficient
We where very satisfied
I cant think of any improvements, thanks.
At 8:30 AM, when I picked up the vehicle. As usual they only had one representative working. With six people in line and an irate customer screaming. It took 45 minutes of waiting before getting a truck.
Over the years this is the 4th time I've used this location, same thing happens every time a 45 minute to an hour wait every time.
store opened 35 minutes late and complained when I said I was going to be 35 minutes late at the end of the day
The guys working at this location were friendly, professional and very helpful.
Great service as usual. Good Job !
The staff at this location are friendly, helpful and efficient.
Comment on the U-Haul reservation process -- Not a big deal, but the $1 environmental impact charge should be mentioned when the customer is filling out the forms online to make a reservation instead of being surprised by this charge when picking up the vehicle.
Just maintain your standards.
Everyone was great... Quick and friendly...
We had a great experience at this Uhaul facility. The staff was courteous and efficient, and the equipment was just what we needed at a good price. We felt that the intown mileage fee was a bit high at 59 cents, but otherwise were very satisfied.
Not a thing truck was ready in and out 7 min. Already have alot going on with moving this was nice, Needed something to go right thanks
Everything was great- people, store, service.
Clean,good running truck.Fast check-out.Courteous, friendly Staff.Very good experience.
When dropping off it took much longer because you were understaffed. My overall experience with staff was excellent, patient, friendly, helpful, and knowledgable. You just need more of them!
Tried to return unused U-Haul boxes. Was told they were not listed on my final receipt. Drove back home and returned one half hour later...still the same uncaring response from the guy that sold them to me. I don't understand why you are not honoring your policy of buying back the boxes that I just bought from you. He had to remember the transaction!
Needed more staff on to speed up rentals but all employees were friendly and very helpful
Very kind and helpful. Went above and beyond to help me as I'm handicapped.
Needed more desk staff. Only one person working, store was hot, wait time was excessive. Having said that, all staff members were courteous, friendly and helpful.
Customer Service is always excellent at this location they are prompt and professional I will always recommend and be a forever customer as long Mr Eugene is there the staff is always with a smile.
It was to expensive only reason why I rented the truck was because it was last minute other rental service had the rental at 30 % less
Longer hours need more space forctrucks!
I have a very good experience with the store manager his name is jean
keep up the good work.....
VERY FRIENDLY AND HELPFUL STAFF.
This is the second time I have used this facility. The staff is professional,capable and courteous. I would highly recommend using them.
Cleanest and most efficient u haul ever
Parking lot too crowded not enough room for returning trucks and trailers
Quick service is important to me. I was in and out of the store quickly and the price was good.
Parking really sucks for customers. You have to park on the road with busy traffic. Don't have parking if you want to leave your car.
GREAT SERVICE, VERY CONVEINENT.
Ver knowledgable Crew and friendly.
The people was very very good helper and friendly ... I will recommend to keep up the good work
made packing and storage an easy process