Customer Reviews for U-Haul of Burlington
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Burlington
People at Burlington uhaul were knowledgeable and helpful, going the extra mile to help.
Would have appreciated windshield being scraped, otherwise, a good experience!
Excellent customer service!
At drop-off a large sign said "Wait by equipment" but after 5 minutes nobody appeared and I had to go inside to be helped.
Thank you guys for your help today.
The appliance dolly worked wonders
for a stackable washer/ dryer!
The customer service was not good. The associate did not know what kind of reservation I made, even though I booked online. No one seemed friendly or eager to help. I also work in customer service so I was surprised at the service I received. That being said, the truck was great.
Couldn't have been easier. Great service.
There was lots of snow on the vehicle, blocking it's turn indicators in the back. Could have been cleaned a bit. Inside was perfectly clean though...
The experience was smooth and easy. For the most part, everyone we met was friendly and helpful. The exception was the person who checked the van in at the end. Her manner was short and not friendly.
great service,great trucks.
Professional and fast. Option to receive receipt by email was a bonus for speed.
Excellent help from employees!
I sat in the truck for 10min befor I walk in and droped off the keys. I waited for 20 min this morning.
I would never rent from them if i can agen
Very good customer service
The young man who waited on me was exceptionally polite, helpful and accommodating. He made everything go smooth
None, The equipment was waiting and ready and the technician hooked it up and answered all my questions
Everything went swimmingly - quite something in the dead of winter. Lovely drive and friendly assistance.
William at U-Haul Burlington has been very kind and helpful over the last couple of years for all my u-haul needs. He is extremely knowledgeable and he deserves a pat on the back.
I have dropped off at this location before and always have a quick unloading and departure. Time is money when your hauling. Thanks for a great experience.
The counter was unattended even after a 5 minute wait. I had to go behind the counter, through the office, into a service area to find someone.
do not trust the employees, William had no clue what he was doing. everything he told us was flat out wrong from the insurance, help in loading right down to dropping off the truck. Please Uhaul train your employees
Loading ramp should have been swept. It was full of pine needles. Exterior of truck was dirty.
1: The vehicle & car caddy were not ready when we went to pick them up (placed reservation 6 months in advance)
2: they didn’t have the changes correct in the system and tried to charge me an additional $200.00 for the change that was made months earlier on the car caddy
3: The vehicle had over 1000,000 miles with power steering problems (could turn the steering wheel while the vehicle was sitting still), made trying to pull into tight fuel stations very difficult (power steering made a winding noise the entire trip)
4: The power steer had about 4 to 6 inches of play while driving down the highway (made for a very dangerous drive of 2,400 miles
5: The driver side sun visor continually dropped down while driving causing the driver to lose sight of the road (this was even after the screws were tightened up)
6: The card caddy right rear light assembly popped out before we even got out of the state of Vermont, leaving us without a running light in that side of the vehicle even after I had to stop and make shift a repair…..
7: Oil light came on had to added oil but check oil light stayed on the rest of the trip (called emergency service for assistance )
8: Called to lodge a complaint with the Headquarters and was blown off by the lady who answered the phone (look for her name). I called back and asked to speak to her boss (she stated he was out of town for Christmas but would return my call before new years, I’m still waiting for that call 1/16/2014, she further stated that my complaint couldn’t be filed until I turned in the vehicle (I lodged my complaint upon turning in the vehicle in (still no return call from U-Haul to address my complaints)
I did a one way drop off at this location. The woman I worked with was prompt and kind. The drop off process was much easier than I had expected.
Manager is a class-act, very good to work with.
Driver's side wiper was completely shot. It is going to start scratching the windshield soon. For some reason, the truck battery was weak after sitting waiting for the ferry. Had to get a jump, did not dare turn the truck off for the rest of the trip.
The rear door of the truck was impossible for one person to open, and also very difficult to pull down far enough to latch.
I had a very poor customer service experience with an older gentleman who i interacted with in the store on the morning of 12/29. To begin with, I could not find anyone in the store for almost 10 minutes, and it was not until I knocked loudly on a back door that anyone came to assist me. Following that, there had been a $10 price difference based on what your website said was available, and the actual stock on hand. I was simply told, "yea the stock on the website is incorrect, I haven't changed it yet." I was disappointed that the service agent was unwilling to meet me in the middle and give me a larger truck for the price quoted online. I feel that a company should be held to what they communicate on their website. If it says you have stock, the best thing to do is honor that with the next best thing. Instead I felt bullied into paying an extra $10, when no other solutions were offered to me (are your dates flexible? for instance). But on top of that, the way he went about communicating this to me was neither polite or very professional. After my interaction with him I wanted so badly to go elsewhere for service, just on principle, but there are not many alternatives in my area. I left that day, reserved a truck for a different day, and in the end did not pay more than I wanted to, despite their bullying tactics. In summary, I feel strongly that when a customer can go online and get something cheaper from the stores own website, there is no excuse for inflexible representatives, and a bad attitude.
this location is the best in vt, I have rented from others and they were fine but not as good as here. the selection is always great. they provided me with what the said without drama.
thank you warren
The business sits on a postage size piece of land. Not their problem, but it seems that having all those trucks parked on so small a lot presents its daily challenges for the U-Haul staff. Nice people to work with.......
Very good customer service. Was very happy.
The folks at the Burlington location were quick and efficient; the truck was available as requested and they accommodated my last-minute change to a larger truck on the spot. A pleasant experience overall - good job!
We were told that we would have a 17 foot truck by 7:00 am on a Saturday. When we arrived they said the truck (now a 20 footer) was not available until 2:00 pm. We then had to rent a trailer for part of the day then returned at 2:00 to pick up the truck. It cost more money and took many more trips to U-Haul than we wanted to"
I reserved a trailer on line the night befor. when I got to the store at 9:00 when they open. There was no one there but me. some guy pulled in with a truck to return and they made me wait 24 min until they were done with him. so what's the point of filling out the paper work on line if it don't help speed things up. the Burlington store is a hit or miss.
gas guage read just over 1/2 full - paperwork said 3/4 full. We were miles away when we noticed. Should receive vehicle full then return it full. Box light in rear overhead did not work- had to unload in the dark - not acceptable. This should have been checked by facility.
Gentlemen onsite were courteous and friendly.
My recent experience at the U-Haul location on Riverside Avenue in Burlington, VT was one of the worst customer service experiences I have ever had. I have been working in the customer service field for almost 20 years and I have never been treated so poorly. When i went in to pick up the rental I had made it very clear to the clerk, repeating myself 2-3 times that when i returned the truck i wanted to pay in cash and the clerk assured me that there would be no charge on my card, just a hold, this was before i had the contract in my hand. I ran my card which is a debit/credit card and it prompted me to enter my pin # so i did, unaware that this meant that my account would be charged in full for the rental. I felt at that point because i was so clear with the clerk that i wanted to pay cash that i should have been informed that the transaction went through on my card. Upon returning the rentail i contacted the store owner whose phone number was printed on a buisness card at the front of the store saying "I can help". While on the phone the owner proceeded to scream at me so loud other customers could hear, using profanity, not allowing me to speak my case and telling me that i has no right calling him on his cell phone, which was the number printed on the buisness card. After continually telling me it was my fault for running my card as a debit, even though i was so clear with the clerk that i was paying cash, and after more swearing and yelling he hung up on me, ended the conversation and would not answer my calls after that, therefore i was unable to explain fully what had happened. If there is video survaliance in the store you will be able to see that I stayed calm (because of my lengthy cunstomer service experience) and that what i have written thus far is what happened. Unfortunately there are very few other places in this area that are available for me to give my buisness to because after that experience I will not rent, nor would I reccomend anyone that I know to offer their buisness to the U-Haul company, expecially not this location.
I would never recommend the Burlington U-Haul to anyone. After 1/2 mile down the road, the hitch detached from my vehicle. This is the same hitch that JJ at U-Haul installed 4 days earlier. Two bolts on the left side were nowhere to be found. He was the only person in the store on the day of my installation. It appears that he was busy going back and forth between my installation and customers up front. It seems very unlikely that two bolts on the same side could have been defective or that the cold would only affect one side and not the other. Neither JJ (the hitch installer) or Keith (the manager) would admit that it was their error or even apologize to me, but the fact that Keith gave me a 100% refund on the installation shows that he knows it was complete incompetence by his employees. To make matters worse, JJ estimated the repair to take 25 minutes. 3.5 hours later, it was finally complete. And not once in those 3+ hours did either JJ or Anthony (running the front counter) keep me informed of the progress. I hope that no other customer has to experience what I did.
Everything went well with my rental.
Had very good service, even a call to see if I could come early because they were expecting big crowds, and wanted to help me avoid all of that. All went quite smoothly, and efficiently.
include some miles in the rental price. a truck that was suppose to cost 29.95 a day ended up costing me 75.00 and that doesn't include the gas that came out of my pocket too.
needed vehicle was available when needed and store hours provided access.
The entire experience was truly much better than a experience a few years ago. The location has very definately improved.
Gas tank was listed as full, was not at full when I entered truck-this could have caused a problem for my drop off in Portland had I not retained a copy of my receipt for gas
work on your computer system so it is friendly to use
All the folks were very helpfull Thanks for all your help
In winter clear windshields for clients. And do a proper once over
Jesse did a nice job getting me on my way quickly
I would start with having your en
Better communication, Rates were all messed up as compared to quote
Uhaul saved my move after a sequence of broken promises by Penske. Vehicle, equipment and staff at both ends of my Uhaul move were perfect. Uhaul will now be my first call!
gave me the wrong size fucking truck
I was forced to travel an hour each way to this pick up location to get my rental. Place reeked of cigarette smoke. I was extremely inconvenienced. Additionally, the uhaul rep (not Anthony) was EXTREMELY rude, even yelling at me, and the girl who called me to confirm my pickup location had a bad attitude.
Easy drop off with no issues
The trucks need to be inspected more thoroughly. When we brought the truck back the person that checked us in noticed a large black scrape on the drivers side, top of the box, that went the entire length of it. We were not the ones that made it and I was very thankful that I opted for your insurance. I would have been responsible for that scrape otherwise even though it had nothing to do with me.
They were exceptionally helpful and corrected a drop off problem I experienced. Read above comme ts for West Babylon uhaul.
Very small area, but tons of inventory. I know I will always be able to find what I need there, but they sure could use more room.
Great experience! Only had trailer for 90 minutes but got the job done!
Very friendly and helpful people at this location.
I found the gas gauge, gas reimbursement business very confusing. Why not just rent out the truck with a full tank and then have the renter refill the tank at drop off?
the yard was very crowded and it was difficult to figure out where to drop off the truck
Make your vehicles "non-smoking."
The van was great, aside from it wreaking of cigarette smoke odor.
It took me a few minutes to find the parking brake release in the dark - really a minor complaint. Service was great - vehicle road well, I am happy.
I`m very pleased with the experience. Everything worked very well. The staff at both the Maryland location and in Burlington were very helpful and attentive.
Nick and his staff were very professional and came on time with the Ubox delivery.
Staff on both ends of the moving transaction were superb!
It was a good experience. Thank you.
Horrible experience, never again. Very late in delivery, staff was not knowledgeable in the service. Not a mean staff, but lacking experience in uBox service.
1. No delivery available, website said it was.
2. 3 weeks in transit, still not at location Vt to NC
3. No communication
Sorry UHaul but u really let my family down.
In general very helpful. Trailer for u-box was not available when promised, but alternate solution was provided.
Box was not shipped even though facility said it was. Box arrived damaged latch fell off door. Not the fault of Burl location, but can`t reach corporate ubox. Was told they`d call they never did.
The staff could not answer any questions, I spent hours on the phone for customs paperwork and had to change my date due to incompetent staff. Very poor experience
Very helpful, answered all of my questions and took extra time to explain everything to me. Thank you!
U-Box was pulled out of storage 2 days before the scheduled pick up date and sat in the weather. Staff had a difficult time locating it when I arrived to off load it.
Uhaul never shipped by box until I spent 3 days trying to find out where it was and no one seemed to know how to help. I demanding a full refund
Support by store itself was very good. Telephone support by central phone service was poor. Reservations were made on 2 different occasions with vehicles actually not available
Moving day in a college town can be a stressful day - but this was not the case, our storage unit out and available to us with no delays. Renting a u-box was perfect to store large items short term.
I was scheduled to pick up my equipment at 9:00 a.m. and wasn`t able to until 11:00 a.m.
The staff at the Burlington uhaul are the most dysfunctional, unintelligent people I have ever met. I could never get a straight answer from anyone about any of my questions.
Never got to speak with anyone. Lied to. Overcharged. Calls never returned.An awful experience. I will be contacting my credit card co.
It shipped a week after I was told it would, only after I reached out to confirm. I tried to get a hold of someone to track my ubox but no one could tell me where it was and it arrived four days late.
i notified that we were to be there friday on wednesday. we arrived and had to wait nearly 1 1/2 hours to get access to the u-boxes Someone loading a box should not be tying up the warehouse.
Staff was knowledgable and attentive.
Box was picked up 1 week late, arrived just as late. Customer service was very porr when trying to find out when my box was to arrive.
Late shorthanded Box backwards-could not open.Waited hrs for pickup turn return.Not picked up Sun- called Monday- someone came late Wed.Gen Manager said will reverse delivery fee-very happy with that.
THe boxes are small, making packing them with larger furniture difficult. THe staff was amazingly helpful, Rian True was fantastic.
Harassing late notices though paid in full. No record of confirmed reservation. Damaged box/contents.
We were absolutely appalled to find that Uhaul is not set up to take pre-scheduled third party payments. A national moving company never does employer-sponsored moves. REALLY!?!??
It has taken too long and they got mixed with my box which caused the delay
Facility provided good service, but I had a hard time getting anyone to give me a straight answer about how the process works, but that was mostly when I called customer service
Didn`t call to verify drop off, I called 3 times before getting thru. Didn`t come to get boxes when scheduled, they didn`t call. I called mult times until geting rude manager
Received boxes SUPER fast. Thank you.
My wife shouldn`t have to carry big boxes herself. No one offered to help her. GM was rude and interrupting.
Staff was rude and very unhelpful. They seemed lazy because the manager wasn`t onsite and refused to bring my U-Box out from storage because they were too busy.
Quick, friendly service. Very helpful.
My overall experience is great. This is my first time using U-box service and it definitely met my expectation. I look forward to the arrival of my goods in the destination!
Our representative, Ryan, at the Riverside Ave UHaul in Burlington VT has been terrific. Other reps have not been very helpful. Also, the UBox is poorly constructed. It`s a rip-off.
hard to get ahold of anyone helpful
I will not be using you again
not worth paying 1220 to feel nervous about if all my things will be delivered to the right place and ontime.
The workers were creepy, stole my cell number and texted me.
Plus, I was charged for a month twice.
Awful expereince. I will NOT be using your services again.
Overall i was happy with experience especially because u-haul rectified a problem I had with the location the box was dropped off at.
The company needs to be more upfront about the delivery and rental charges.
Manager at facility was helpful given our situation
Can`t offer suggestions/ type more than this/ this box wont let me
Andy was great! He was very flexible and helpful regarding delivery and pick-up of the Ubox.