Nothing!! Excellent Customer Service and easy in and out!! Great job UHAUL !!!
Gene RoneyCustomer Reviews for U-Haul of Downtown Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient and easy service. Very accommodating.
Dale GlazerI’ve used this store several times,always great customer service.Trey and the manager (I forgot her name were very helpful with setting up trailer.only improvement I can see is replacing those credit card reader as trey had to put in number manually.
Patrick NagleVery pleasant and efficient check in. Employee was friendly and courteous..
Greg LittleNothing
gary siresN/A
Anthony SmithNot a good experience at all. People seem to have no empathy anymore. May as well have robots doing their jobs.
ELITA KALACHOVThe manager Marlis provided great customer service and treated us kindly.
KAREN POPOVICHEveryone who helped me was friendly and had excellent customer service. Best uhaul location experience, by far.
kyrie sedanoThe person at the desk was professional, helpful, efficient, and friendly. This made the transaction a pleasant experience.
Gloria Hernandezmaintain your vehicles better. needs better customer service. the man who helped me kept falling asleep while he was talking to me. the truck i rented sounded like it was gonna fall apart going down the freeway, and the check engine light came on
Korynne CurrieGas was siphoned out of the truck was not ready. Prior location 320N street Sacramento had a homeless person with a bag of human feces sleeping in the back
Yuweng PhungThe trailer I received was leaking and got all my stuff wet. Customer service was good tho
Nayeli Vergara-GuevaraFriendly staff, easy and fast to check in and check out
Brittany RushinNot asking for an extra deposit when a person is paying cash right then and there
Cheryl BoydI checked in online and was given a quote that didn't match that which I was given at the counter when I picked up a truck. Specifically, I said online I didn't need insurance, but they tried to charge $26 for insurance when I got there. What's the point of the online check-in if you have to do it all over again when you get there?
Logan HayesThe U-Haul that I rented had zero fuel when I got into the vehicle. I told onsite staff about this and was told “then go fill it up”. While en route to the gas station down the street I noted the steering of this vehicle was extremely unsafe and would “float around” due to the rack and pinion being shot. The vehicle ran out of fuel before I got to the gas station so I ended up pushing the vehicle the rest of the way….0 out of 10. I genuinely think I will not be using U-Haul at all for anything in the future. Would not recommend on the slightest, even for their storage units. This was just an extremely bad experience for me.
Garrett BurkeReservation was for 20’ of which gas tank had been drilled and emptied and then they only had a 15’ truck which resulted in multiple hours of additional move time.
Stefanie PapaisThe location used my information to create a reservation and illegally charged my card. The explanation as to why it happened didn't make since. After calling several times and getting the issue escalated, the manager said she would fix it and call back and never did. Still waiting on a call & a charge back for the fraudulent charge that was made to my card.
cidneah gumsNothing, customer service lady who finalized rental was efficient and helpful despite computer issues.The guy who hooked up my trailer was friendly, helpful, professional and efficient. The guy who unhooked my trailer was quick and got me off the lot efficiently.
Mike RegetThe truck I got smelled pretty badly of smoke/just kind of gross. Not sure if it’s just from it being old or if the person before me was smoking inside but wanted to point it out for the next time!
Brit KelleherProfessional services!👌👏👏 Thank u 🙏
Alma D Godinez de AnguianoThe pick up and drop off was so quick. The employees there are fantastic. Will 💯 use them again.
Tia MossStaff were great.
Daniel Savinoeasy return
JOAN LISA mccargoN/a
Frankie HobsonThe lady working there was great… she was running the place alone and doing an outstanding job.
Steven RodriguezThey were very nice, professional & efficient! I've gone to this location a couple times in the past & have always had a pleasant experience!
ginger delongI have no complaints
Nellie FierroOn a cold day some hot chocolate! On a hot day some iced sweet tea..lol
jerry rodriguezThe lady behind the desk was really helpful and friendly. I appreciated it because people are not as friendly as I remember. I am a senior citizen and I thought she was great because of her attitude, business-like but nice.
Joyce PereiraI had a great experience and would not only go back but recommend that location to friends and family
Chris MooreThe
Katie DelucchiTruck was parked too tightly to pull out without help, which was never offered, had to go in to request help (I am an experienced driver of bobtails and large delivery trucks but there was a empty towing trailer angled poorly so as to block my way pulling out). Did not have the pads or dollies I paid for in the back, had to return to get them. Wasn’t told by attendant to fill out pre trip inspection from my phone (not that I would’ve been able to do a walk around before starting it since there was NO space, couldn’t even access the rear latch to see the truck was empty) and didn’t see it till it was too late. Luckily the truck was undamaged, but it if it wasn’t I feel like I would’ve been charged for existing damage. Everyone was very nice, but it was a very disappointing experience given the amount of money I paid. I would never rent from this location again.
Matt CalvilloI had a overall good experience.
angel bookerCoffee & donuts!
Abel LopezMarlie and Tyreek (sp?) were amazing as usual
DAVID MONGEAUThe staff was very helpful.
jacob paulScary dark and unsafe area to be at nigh…
Alessya YantsevichExcellent Staff! Excellent Service! I will always use this location
George BlakeStaff knowledgeable and friendly
JAMES SHEARERThe young man that helped me was fast, courteous, and extremely professional before and after using the truck - a real asset to UHaul.
Paul dominguezPerfect from beginning to the end. Very helpful staff.
Hans HuberNothing that w can think of
Michael CravottoThe gentleman that helped me was amazing, helpful, kind and explained everything clearly. He understood my frustration with the services I received at pick up in Santa Rosa and was patient with me. Thank you for treating me like a real person and making the last part of this situation enjoyable.
Choissette ColetService was efficient and friendly. The online process was a little onerous. Uploading a photo of the drivers license can be difficult
JOANNE CROSTAEverything went smooth and with a respectful courtesy. All staff were great and very helpful. Thank you guys at Broadway UHaul. Respectfully, Cece Seefried☮️
Cecelia SeefriedDespite it being a rainy day, I was able to get my reservation on time and quickly checked out. This made my move smooth.
Ka Ying MouaEmployees at the Broadway and Franklin location went above and beyond to satisfy us great experience highly recommend
steven emerickvery nice staff will be back
Anna KalashnikovaEverything went smoothly
James Buehler