Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
Fix that god damned Brake sensor!
Staff could not have been nicer. I was able to postpone my reservation by one day without a problem. My move went smooth as silk, thanks to UHaul. Grateful to your company for making moving so easy, thank you.
The associates were not very informative, professional or helpful.
My huasband's Disable Parking permossion Cardpalte left in the seat in Lake Elsinore automotive return location. Please keep it, I will pick up on 4/26/2014.
Make it clear that using movinghelper.co requires renting dollies, pads,etc from UHaul, not just the truck.
The staff was friendly and I have no complaints.
the door latch has to be fixed, as a woman I could not get the latch to work, at the store a man had to latch it and I had to use a rubber mallet to make sure the door was latched
I orders a 10 ft truck for a 1 way trip a month in advance
it wasn't till I picked up the truck I was told I had to take a 14 ft truck as they don't do 1 way trips on a 10 ft truck. I didn't like that surprise. Thanks Anita
Access in and out can be a little tricky.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
Truck rental included car towing dolly. It was recommended that the truck be picked up and loaded and return later to pick up the dolly. However, when the loaded truck returned to pick up the dolly, the paperwork indicated the dolly had already been picked up. This caused confusion because two different employees handled the transactions. Suggest paperwork not show dolly is picked up until actually picked up.
I was quite pleased with my experience. I plan to use Everett U-Hail again next month!
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
The store is clean and organized. The workers are kind, friendly and knowledgeable.
Nothing, customer service was excellent and I would recommend this location to all of my friends and family members who need to rent a UHaul. Really liked the managers. Connie Williams
The parking was a bit crowded so some better organization there would help
Employees need to learn how to greet customer right away I waited about five min before anyone said anything to me. I am a manager at ampm customer sevice is number one priority.
The interior of pick-up truck that we rented was dirty and smelled like a ash tray. Awful! The truck operated fine however.
Cargo van could have used a wash on the outside. Inside was good. It also smelt a bit smoky/funky, but not obnoxious (yet). Overall, a quick turn operation with friendly staff.
Truck was dirty with a leaky window. They forgot to give me pads but charged me for them and this was a hassle when returning. Poor service, playing on cell phones instead of helping people. Making jokes about two Mexican customers who had just left. Just a poor experience/
Dustin did a great job helping me. The rear turn signal didn't work, so he put in a fuse (which wasn't the problem) and then even fixed the wiring at the back of my car to make the trailer work. He's a pro! Thanks!
This truck stunk of nicotine smoke and there was a leak in the ceiling-mid right side that got my couch wet. Overall clean location, clean rig and very pleasant, efficient staff.
Everything was perfect, I walked in and was welcomed immediately. They looked up my reservation w/ my last name, took some info for about 5 minutes, and I was out the door w/in 10. I accidentally left a tin of cookies that were for my dad, so I called the call center, and they were able to get a note to the office and they left the tin on my car per my request. So fantastic! Thank you so much!!!
Mark and his staff have been great with helping our school transport our robot and supplies!
Very good service. Nice selection of moving supplies. Very good experience.
I arrived a few minutes after closing time due to traffic. I was unsure how to proceed with dropping off the keys, but I could see a couple of employees inside. When I waved to them, the woman inside proceeded to rudely yell at me that they were closed, and that I should know how to drop off the keys already. Not a fan. The man inside looked like he wanted to help, but was too scared of the woman's authority to do anything.
Excellent service. No changes necessary.
The transmission on the truck was bad and I felt unsafe while driving it. When I took it back and told them, I was told the "overdrive" button was not working and the gentleman who took the truck told the woman who rang me up, but she didn't seem to care, just rang me up and sent me on my way.
I would not recommend anyone to use U-Haul just from this experience.
Excellent customer service...thanks guys!
I needed a small cargo trailer to transport luagage from Everett to Vancouver. Thats about one and half hour drive, 129 miles. I was told that I had to rent the trailers for two days. and this is because Uhaul studied that TYPICAL LOAD TIME FOR A 4 by 8 CARGO TRAILER IS FREAKING TWO DAYS. LOL....its so ridiculious. so I have to over paid for another day which I totally do not need.
Check-in person was rude. Other personnel was also rude. Will never be using this location again.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
Your service was excellent and Kari Pedroza did a great job having everything ready to go. She was so helpful explaining everything. Great work Kari. I will rent from you again.
My over all experience was actually not very good. I don't have a car so I was taking the bus and walking trying to get this truck. All I needed to do was move a couch, TV and a chair and it ended up costing me way more then it should have of both my time and money. First I was told that I could get a truck from one location, that really is not on a main bus line, so ended up walking several blocks to get there. Once I was there I was told that they only take cards there, when I called on the phone I made it very clear that I only had cash. The gentleman working there was very helpful 112th st, evt wa. He actually called and found a store that took cash and had a truck. But I had to walk back to the bus stop. It ended up taking me 4.5 hours to get a truck that I had less then 2 hours and the cost was $75 bucks.
The worhers and service was great. The parking was bad, they had me in and out fast. I feel confidant I got a good product. Thanks Tadd
Service I thought was a little slow.
these folks are the greatest!!
they make the whole experience enjoyable and really go all out to help with almost anything!
they have earned my business
The little trailer was way too expensive. I didn't have much choice but to rent one because of short notice. It was $850 for a week... The little trailer wasn't worth $2000. With more notice, I would have just bought one instead of paying that ridiculous price,
The staff were friendly and wet out of their way to meet my needs.
I was happy with the experience.
Staff was extremely friendly, knowledgeable and courteous.
Train your staff on corporate and national acounts so the next time a decid to rent a truck from uhaul they won't ask for and charge my credit card , I rent truck couple time of month and never had the head aech and troubles I had at that location
The people who work here are absolutely wonderful. They're friendly, professional, and as efficient as any place I've ever done business with. THEY NEED MORE HELP!!!!!!!!!!! They're all amazing and the manager is top of the line....I have to say as a manager myself..........they need 1 or 2 more workers!!!!! Efficiency is being pushed to its maximum...
The charge on my contract and the charge on my bank account vary. Already in contact with regional dispatch to figure out why.
Customer service was excellent and prompt. I will use this location again.
I received excellent service and most importantly friendly service. The manager that I met is a very congenial person that represents your company extremely well. I am a professional manager that recognizes talent as it is what makes companies great and you have what it takes.
This location closed while we were getting out of the truck, and even though the guy saw us, he didn't come out until we had been in the rain for 10 minutes trying to undo the car transport to get my car off of it. He finally came out and helped us undo the straps on the tires as he was leaving or something. So the service wasn't great at this location.
Shorten wait times by encouraging people to pre-register online, so their personal information is already available.
I had a good experience, but in the past, this location was short-staffed and wait times were very long. I have learned to visit the store toward the mid-day, especially on the weekend, as many renters arrive early in the morning. Mid-day is much more civilized.
I saw their building is remodel and I very exisce to see their new counter front desk as it going to look very nice once the remodel is done.
Need a bigger location they are very busy! But efficient
not send them down the road without tail lights on one sibe
Good customer service I NEED A REFUND AND NEED TO TALK TO SOME ASAP OR I WILL CONTACT THE BBB AND ALERT THEM ON MY NEAR TO DEATH EXPERIENCE I RECORDED ON MT PHONE. HORRIBLE!!!!!
Very friendly and helpful staff. Good sense of humor in all!
As always they do a great job!
Your service would be hard to improve.
Always good doing business here.
The location double billed our credit card, not checking in the equipment until 3 days after it was returned. When I called to have the charges adjusted, the billing representative was combative and said he would not talk to me as the contract was in my husband's name. The phone number and email on the account are mine, so I requested to speak to a manager. He then claimed that he was the manager and started reciting company policy even when I asked numerous times for his manager's contact information. I disconnected the call and called back again. After informing the customer representative what had happened, I waited 20 minutes on hold, but the matter was resolved. The site staff failed to check in the equipment, which was returned during working hours directly to a staff member. This failure led to wasted time on the phone, almost one hour total, fraudulent charges on our credit card, and an abusive customer service experience. We will not be using your services in the future, and will steer anyone looking for these services away from your company. This was a completely unacceptable experience.
The only complaint that I have is that the location is too small for the business they handle. Parking is tight and returning the truck was difficult.
The people working there were very good and helpful, please tell all thank you for their good work!
The windshield was so dirty on the inside I could hardly see out of it. And...there were cigarette butts in the ashtray. Please have technicians or whoever clean at least the windows when they have a returned vehicle.
All the personnel were very nice and very helpful. They were easy the work with. Would recommend this store to others. Thanks.
Only complaint I had/have is with billing. The initial pricing was fine but after the return I received two different billing statements that were for different amounts than the initial billing as from each other and each listed the same things as charges but both were incorrect.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
I have rented from this location 6 or 7 times. No surprises, great service. Everything is as they say it will be. Mark (mgr) and Kara (I think is her name) both helped this time. Knowledgeable help. I wouldn't go anywhere else. I wish other retail choices were this easy. Thanks! Jim
The lady last name pedraza was not very nice in her service with me. She needs improve her customer service skills.
The location is crowded and hard to get into from the road, especially with a large truck. However the personal at the location were very nice and the location itself was clean.
Everett UHaul, and UHaul in eastern Washington, was exceptionally helpful. I forgot to put gas in the UHaul when I dropped it off--it had been a very long day driving in treacherous weather conditions--but phone operators from UHaul helped me figure out the options. As it turned out, I was able to go to UHaul Everett this morning and fill up the tank because of the excellent communication between UHaul personnel. I'm very impressed. Thank you for helping me move.
There was a brake issue with the Brake Light coming on which the employee told me about as I was about to drive away. What I wasnt informed about is that becuase of this light, a waring buzzer sounded constantly. As I needed to move the furniture quickly and I had the last 17' truck, I just dealt with the sound. I told the manager when I returned the truck and they were very fair in making things right. I will return to this location in the future.
Kari was very helpful,thorough, generous (included appliance dolly at no charge!), and came back to help me with the mirrors before we left. The reservation experience with the reservation staff was good too. All in all, great. Thanks. Bill Odell
Always friendly, always helpful.
It was quick and easy.
Eloise was the driver - she was great!
The lady that helped me at this location made the check in process quick and easy and was very polite and professional
Employees were very helpful and offered suggestions. They helped load boxes in our car. Prices were reasonable and no gimmicks.
I have rented from this location many times, but this is the first time that I was rented a truck that the front end alignment was out the truck was hard to control going from lane to lane and going through the mountains, my wrist were very sore after I got to my final destination.
The only difficulty I had about this location is there are very few places to park. Other than that the employees here were great, they get you in and out in a timely manner and they are very knowledgeable. I will definitely go here in the future for my moving needs.
Truck was in really bad condition, both mechanically and the way it looked and handled. Communication was very poor.
This is a great U-Haul location if you look up my customer History I rent a Lot from U-Haul and I have experienced Various locations. I cannot say enough good things about the level of customer service
150.00!!! first off. the fuel economy on your trucks is horrible. a staff member made an innappropriate comment about how my identification "wasnt punched yet". Could not adjust mirrors. your company is a rip off and your employees are offensive.
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
There were not very many employees to help the customers. A line did form for check ins and it took a little while. The lady helping us was also the manager and had to type in her password a few times for other employees in the middle of checking us in. I think the process could've been sped up a bit if she wasn't running back and forth. Other than that, they were really nice and friendly.
Very slow working employees
Friendly and reliable. My choice always.
Make sure the light in the box works. I followed the directions for turning it on and nothing because the light was apparently burnt out. This was unfortunate for us since we did the bulk of our move in the dark.
Very professional people at this location.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes