Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
Customer service was excellent and prompt. I will use this location again.
I received excellent service and most importantly friendly service. The manager that I met is a very congenial person that represents your company extremely well. I am a professional manager that recognizes talent as it is what makes companies great and you have what it takes.
This location closed while we were getting out of the truck, and even though the guy saw us, he didn't come out until we had been in the rain for 10 minutes trying to undo the car transport to get my car off of it. He finally came out and helped us undo the straps on the tires as he was leaving or something. So the service wasn't great at this location.
Shorten wait times by encouraging people to pre-register online, so their personal information is already available.
I had a good experience, but in the past, this location was short-staffed and wait times were very long. I have learned to visit the store toward the mid-day, especially on the weekend, as many renters arrive early in the morning. Mid-day is much more civilized.
I saw their building is remodel and I very exisce to see their new counter front desk as it going to look very nice once the remodel is done.
Need a bigger location they are very busy! But efficient
not send them down the road without tail lights on one sibe
Good customer service I NEED A REFUND AND NEED TO TALK TO SOME ASAP OR I WILL CONTACT THE BBB AND ALERT THEM ON MY NEAR TO DEATH EXPERIENCE I RECORDED ON MT PHONE. HORRIBLE!!!!!
Very friendly and helpful staff. Good sense of humor in all!
As always they do a great job!
Your service would be hard to improve.
Always good doing business here.
The location double billed our credit card, not checking in the equipment until 3 days after it was returned. When I called to have the charges adjusted, the billing representative was combative and said he would not talk to me as the contract was in my husband's name. The phone number and email on the account are mine, so I requested to speak to a manager. He then claimed that he was the manager and started reciting company policy even when I asked numerous times for his manager's contact information. I disconnected the call and called back again. After informing the customer representative what had happened, I waited 20 minutes on hold, but the matter was resolved. The site staff failed to check in the equipment, which was returned during working hours directly to a staff member. This failure led to wasted time on the phone, almost one hour total, fraudulent charges on our credit card, and an abusive customer service experience. We will not be using your services in the future, and will steer anyone looking for these services away from your company. This was a completely unacceptable experience.
The only complaint that I have is that the location is too small for the business they handle. Parking is tight and returning the truck was difficult.
The people working there were very good and helpful, please tell all thank you for their good work!
The windshield was so dirty on the inside I could hardly see out of it. And...there were cigarette butts in the ashtray. Please have technicians or whoever clean at least the windows when they have a returned vehicle.
All the personnel were very nice and very helpful. They were easy the work with. Would recommend this store to others. Thanks.
Only complaint I had/have is with billing. The initial pricing was fine but after the return I received two different billing statements that were for different amounts than the initial billing as from each other and each listed the same things as charges but both were incorrect.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
I have rented from this location 6 or 7 times. No surprises, great service. Everything is as they say it will be. Mark (mgr) and Kara (I think is her name) both helped this time. Knowledgeable help. I wouldn't go anywhere else. I wish other retail choices were this easy. Thanks! Jim
The lady last name pedraza was not very nice in her service with me. She needs improve her customer service skills.
The location is crowded and hard to get into from the road, especially with a large truck. However the personal at the location were very nice and the location itself was clean.
Everett UHaul, and UHaul in eastern Washington, was exceptionally helpful. I forgot to put gas in the UHaul when I dropped it off--it had been a very long day driving in treacherous weather conditions--but phone operators from UHaul helped me figure out the options. As it turned out, I was able to go to UHaul Everett this morning and fill up the tank because of the excellent communication between UHaul personnel. I'm very impressed. Thank you for helping me move.
There was a brake issue with the Brake Light coming on which the employee told me about as I was about to drive away. What I wasnt informed about is that becuase of this light, a waring buzzer sounded constantly. As I needed to move the furniture quickly and I had the last 17' truck, I just dealt with the sound. I told the manager when I returned the truck and they were very fair in making things right. I will return to this location in the future.
Kari was very helpful,thorough, generous (included appliance dolly at no charge!), and came back to help me with the mirrors before we left. The reservation experience with the reservation staff was good too. All in all, great. Thanks. Bill Odell
Always friendly, always helpful.
It was quick and easy.
Eloise was the driver - she was great!
The lady that helped me at this location made the check in process quick and easy and was very polite and professional
Employees were very helpful and offered suggestions. They helped load boxes in our car. Prices were reasonable and no gimmicks.
I have rented from this location many times, but this is the first time that I was rented a truck that the front end alignment was out the truck was hard to control going from lane to lane and going through the mountains, my wrist were very sore after I got to my final destination.
The only difficulty I had about this location is there are very few places to park. Other than that the employees here were great, they get you in and out in a timely manner and they are very knowledgeable. I will definitely go here in the future for my moving needs.
Truck was in really bad condition, both mechanically and the way it looked and handled. Communication was very poor.
This is a great U-Haul location if you look up my customer History I rent a Lot from U-Haul and I have experienced Various locations. I cannot say enough good things about the level of customer service
150.00!!! first off. the fuel economy on your trucks is horrible. a staff member made an innappropriate comment about how my identification "wasnt punched yet". Could not adjust mirrors. your company is a rip off and your employees are offensive.
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
There were not very many employees to help the customers. A line did form for check ins and it took a little while. The lady helping us was also the manager and had to type in her password a few times for other employees in the middle of checking us in. I think the process could've been sped up a bit if she wasn't running back and forth. Other than that, they were really nice and friendly.
Very slow working employees
Friendly and reliable. My choice always.
Make sure the light in the box works. I followed the directions for turning it on and nothing because the light was apparently burnt out. This was unfortunate for us since we did the bulk of our move in the dark.
Very professional people at this location.
The person who checked me out needs to be more careful, as do I...he gave me the wrong truck vs what was on the paperwork.
our rep at the front desk went above and beyond to help us get the correct price which ended up being lower and a lot of people do not take the time to be so good to there customers you have a winner working for you
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
The service rep that helped me was awesome! That's the only reason I would recommend this location to a friend. The equipment wasn't in good repair.
Someone should have went over the trailer/dolley with us to note damage.
Inside of cab was quite dirty. Dash was dirty, ashes in dash recess etc,, Windshield was very dirty and made it hard to see when facing the sun.
The vehicle was clean though the engine check light was on. It was explained to me why and the pain it is for the light to be reset - long travel time to get to the place to turn it off.
offer military discounts. They saw my id was wa st/mil so they said I i was an ex-spouse. So much for my 17 yrs of service...
Need to make sure the front windshield is clean inside, it was a sunny day & it was so dirty that it was hard to see. Other than that it was clean.
Overall the experience was great.
I told the people running the counter what I intended to haul and they gave me a trailer with a door too small to fit many of the items inside. When I returned and made them aware of this fact they just stated, "Oh." No sorry, or offer to make things right. Not impressed with the knowledge of items they are renting.
GREAT SERVICE & FRIENDLY STAFF !!
The woman who handled my transaction was courteous and pleasant.
Very good experience.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
I was inside for about 10 minutes with NO workers. I had to go find someone. The kids even said, I would have never known you were here if you hadn't walked up to the back window. His helper looked at me at least twice (while they were outside) and never acknowledged me. The price advertised is $19.99 NOPE!! It was almost 90 fricken dollars!!! Absolute CRAP! BUT...I guess when you need a truck, you need a damn truck and they can get whatever the3y want.
This is a excellent location. I rent with Until at least 30 plus times a year and the people working at the Everett store on Evergreen/Hwy 99 are top notch.
Great costumer service! All employees were friendly and very helpful. I could also tell that the employees there work well together and care about both each other and costumers. My overall experience was great.
Awsome sevice and people. Everything was ready when I arrived, and checkout and drop off was super easy. Way to go.
excellent customer services
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
The service and customer care has always been extremely high. I have used U-Haul at lease 4 or 5 times and every time I am very pleased.
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
You could speed up the process to get customers in & out faster.
The employees gave good customer service.
Expect delays. There's always some kind of drama/hold up. Seems to be the norm all the way across. Not sure why.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
Very friendly and good customer service
Very good customer service.
Dropping off the truck this location was awesome. Originally we werent thrilled that we had all this extra mileage to pick up and drop off and locations not convenient. But the lady here was kind and understanding and sypathetic to our Uhaul mishaps. It made the whole experience that much better. And despite the issues we will contine to use Uhaul.
Location personel were friendly and helpful - was a good experience.
My ONLY complaint is I had to use a different vehicle for my move, since I was informed U-Haul will NOT hook up to a Ford Explorer. I have a 2009 which I tow with regularly - larger trailers with heavier loads than I needed to rent the 5x8 enclosd for. I think this is a rediculous policy.The problems with the original Explorer/Fireston tires was solved years ago - the newer Explorers are similar to the original in name only - better brakes, suspension, & handling.
Better customer service. Clearly explain what the real price's will be. Went out in for a 10 foot truck for 4 hours. Was under the impression it would be $100.00. Ended up being $160.00. $0.99 mile is rediculous. Will never use haul again.
he 6X12 van trailer rented was clean, had good tires and in good condition. Processed rental and return efficiently and friendly.
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes