Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
Excellent service, product and routine. I don' t have any suggestions, sorry.
I had an awesome experience, with your staff and vehicle! It couldn't have gone any smoother! Thanks!
Garret was AMAZING!!! He got us checked out quickly and was happy to help!
Took forever to get a workable solution, which with those guys was renting a box truck when we had a perfectly capable towing vehicle. They kept insisting that a nissan s30 and a tow dolly weighed more than a jeep wrangler. Datsun S30 Curb weight, 1,100 kg (2,425.1 lb) Jeep wrangler 3,879 lbs to 4,921 lbs
WTF. Even after I agreed to rent the truck and the tow dolly the guy was extremely slow and seemed not to understand how to use the computer. he re-entered the data about 15 times.
was hard to find the key drop for after hours dropoff
I was very dissatisfied about the trailer no lights all the way to over the pass
I had excellent service except the trailer lights never worked and we was traveling in the dark very unsafe so right now my family is very disappointed with u haul
Location was low on staffing, associate was running many directions and did not have time to focus on all the customers needs. Our Dolly and furniture pads were forgotten upon our checkout, the gas levels and documentation were incorrect, and the cab of the truck had a very unpleasant odor and dirty floor. The associate was very nice but he was stretched far too many directions.
Thanks for the use of the truck.
I initially reserved a 26' truck online but was later told that only the 20' would be available & so was promised a $50 credit. That credit failed to materialize at settle-up time. Considering I only put 7 miles on the truck - new house 2 blocks from old - I would've been happy with just half that credit offer.
Nothing. Prices are reasonable and customer service great!
Get rid of the manager Mark
everything went very well. I was especially pleased with the box bin. I will be bringing some back. thanks.
Nice job as usual for this location.
Pay my bill.;) I was stresses and everyone did everything they could yo help me. I LOVE you
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Very nice, very convenient drop off location!
I ordered a "dolly" was charged $7.00, but it was not in the truck when I got to the move destination. Its only $7 but to be charged for something not received ... ... makes for angry customers. Granted it was a Fri. during lunch possibly and the two folks that were there were swamped! (4-6 customers waiting) but I had ordered the truck the night befor on line. At some point that morning someone should have been assigned to get the "on line" orders ready for pick-up.
To leave you a positive outlook ... the truck was "easy" to drive, scary in traffic since my normal mode of transportation is an 86 Toyota Corolla but I was able to get it there and after the move I needed to get gas and got into a station ok. (had to locate the fill port, funny what a difference in little things) also after we unloaded it was dark, where are the lights? ... found them!
Thanks U-Haul "AHJ"
hitch install employee should research how the part should be installed so the customer doesn't have to wait 4 hours and then be told he can't do the install because he didn't have the quick connect part! Waste of my time!!
people in location were nasty & unfriendly. Felt it was an imposition that they had to serve me.
I am totally pleased with the service. The truck was ready, the people were friendly and helpful. Dropping the truck off was almost as fast picking it up. I will use U-Haul again and recommend it to my friends.
I was beyond tired from moving all day and when I returned the truck it took over an hour to check me out because of computer problems !! Time is money as you well know, but no discount for me !
None...easy and good experience.
The man who helped us was so nice.
There always seems to be a line-up of people waiting but the employees appear to be knowledgeable, efficient and working as fast as they can.
Everything went very well. I will definitely use U-Haul in the future and recommend this location to my friends...
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
when a customer reserves a rig a month in advance you need to honor it and not send them miles away to another dealer.
They should be able too answer your questions when asked
We reserved to have the container deliver to Walnut Creek, CA by 10/18. But your Concord shop never received the order for delivery. We had to rent a med size truck on 10/20 load our stuff to the truck at your Concord shop then unload to our house. This screwed up our travel plan. We were not very happy about this.
The first guy that helped me was short and rude ! The second gentleman was nice! It's too bad the first guy set the mood for a horrible experience!
Fast, quick, no problems.
Everything was fine except we received a utility dolly and were charged for an appliance dolly.
Customer service sucks, didn’t have a good knowledge of the area. I wanted to rent a 6 x 12 open trailer with the tailgate and they kept wanting to rent me one with a ramp. Then the web let me rent one in Mosses Lake Wa. but none were actually there. From what I understand this is the only trailer that has to be returned to the pickup location. This in the end turned one day rental into a three day rental and pulling the trailer 200 miles into a 600 mile trip.
Great people! Very friendly and willing to help!
I would use this location again if needed!
Very nice customer service. Little tight pulling around the building. But a very good place to rent a truck.
Make sure the customer really understands the truck may be at different location to pick up.
I missed one day of work! because of equipment!
Running lights didn't work I got stopped by hwy patrol. It cut into my night driving.....
U need to check your equipment!!
U guys leave it up to us!!
I use u-haul alot. About 30% of the time I have problems!!
Really glad to find a drop off that was close to where the car needed to be.
Let us know if our car photo ends up on the side of one of your box vans.
PLEASE put rubber tires on the appliance hand truck (dolly)!! Going over wood floors and/or up and down stairs and curbs were agony!
Great atmosphere and team work. Everything was ready for us in time.
everyone there was very helpful
Had to wait over 20 minutes to pick up vehicle....not acceptable!
one of the worst maintained piece of equipment I've ever rented it and one of the biggest safety concerns I've ever experienced.
My first time to rent a truck. Great experience. Thanks.
more available times and pick up trucks
Frequent thus location. Usually my first choice when reserving any equipment. Service is amazing.
No reason to submit for a reservation since all the information for the reservation was not used for picking up the unit. I had to answer the same questions I had to answer just for the reservations. you make your customers wait a long time after your paperwork is complete.
1st class, checked availability in the morning, called 1/2 hr before closing and made a reservation, and drove out twenty minutes later after they checked everything. Great job.
fast and easy process to pick up the truck I reserved online. Efficient and friendly folks to assist.
Nothing. They were very efficient, explained everything well and were very helpful in the whole process. Good work!
Keep up the good work. The employees at this location have always been friendly, and are careful to ensure the equipment is safe before you leave, which I really appreciate.
I am soo sorry that I did not keep my paperwork as I would LOVE to commend the person who served us and a number of folks on Sunday, 9/28/2014 (I think that her name is Kristy, not sure) between 12 noon and 1pm; she was FANTASTIC!!
customer service was professional, timely, and efficient. courtesy was greatly appreciated; overall top-drawer!
When I originally reserved the truck, I was quoted one price for the mileage cost, when it came to paying the bill when I was done, it was .20 cents a mile more than I was quoted. Disappointed with that!
Fast service, greatly appreciated!
Everett site was a little short on room but they kept things moving.
The employees are awesome!
Best U-haul location. Best staff.
Quick, easy, great value for what I needed. UHaul is my go to place for moving and hauling. No one in town does it better!
all the staff was super super nice and helpful but the time to wait to be served and helped was ridiculously long. There's not enough staff there and both times I was there I had to wait 40 to 90 minutes to be helped. Because of the wait times I would not recommend this location. the staff themselves were outstanding!
WE HAD RESERVED A LARGER TRUCK A WEEK IN ADVANCE. WHEN WE GOT TO THE STORE THIS LARGER TRUCK WAS NOT AVAILABLE DUE TO BATTERY AND OTHER ISSUES WITH THIS TRUCK. WE HAD TO SETTLE DUE TO TIME CONSTRANTS ON A SMALLER TRUCK WHICH MADE US HAVE TO USE THIS TRUCK 2 TIMES OVER TO WHIDBEY ISLAND AND BACK BY WAY OF THE FERRY WHICH ADDED COSTS.
THE GENTLEMAN THAT WAS HELPING US WAS VERY KIND A GRACIOUS AND APOLOGIZED OVER AND OVER BUT THE OTHER TWO WHO WERE IN THE OFFICE AREA SEEMED VERY ALOOF AND AS IF "OWELL". IT WAS AS IF THEY DIDN'T CARE WHAT WE EXPECTED OR THAT THEY WHERE SORRY FOR THE INCONVIENENCE.
THE GENTLEMAN THAT HELPED US WAS REALLY NICE AND WE APPRECIATED HIS HELP. HE DID FEEL BAD FOR US SO I DON'T KNOW WHAT KIND OF POSITION HE IS/WAS IN BUT HE SHOULD BE IN CHARGE NOT THE OTHER TWO..
The entire experience was very easy and positive.
I wish the older trailer had tie downs in the ceiling. They could have been hidden so as not to scratch anything. Also at least one floor tie down was missing. This made it much more difficult as we were moving family furniture. There was a broken running light that wasn't fixed.
I returned this trailer within 3 hours of picking it up. This was on a Saturday. I got a call on Monday asking me if I was going to return the trailer. I don't know what kind of business you are running but you would think I should of received my receipt in the email within 20 minutes. Bad customer service!
Nothing, making the reservation, picking up the tow dolly, and dropping it off was very quick and easy.
We were told that our U-boxes would be delivered door to door -- should have got that in writing because that was a lie. We had to pay an extra $300 for movers and an extra $380 storage. To top it off the Manager at our destination was rude (actually raising his voice on the phone) to us. Not a great experience at all and we will NOT be recommending U Haul to anyone.
very friendly service. would definitely go back & recommend to friends!!
My name isn't Mary... It is Mary Ann
When I arrived at this location after 250 mile trek, the staff was shocked to see that the ramps on the car hauler. One was completely gone, the other hanging off. The employees worked quickly to try and get my car off of the hauler. This event has caused me some serious anxiety about the thought of me causing to put someones life in danger. Please have a supervisor call me about this faulty equipment I was rented. 4253453742. Cheri
I don't recall the ladies name who was working the counter but what I did hear was she only worked their two days a week. As a trained observer it was apparently obvious she was the person running the show. You migh want to retain her as a full time employee
The folks st the drop of location were very helpful and had a great sense of humor...very much appreciated after a long day in the truck.
The whole experience has been very below average. I will never use uhaul again!
I have no faith in the fact that my pods will arrive on time
When the bell rings and it says wait in your car an associate will be out to assist you, please follow through and come out. I waited about 5 minutes before going in to find the two associates behind the desk. The could have at least come out and advised me "we'll be right with you".
Staff was very helpful and price was less than we had expected to move our whole apartment into a house in lake stevens. Will return and refer others.
Very courteous staff, the equipment was in excellent shape, and overall a pleasant experience.
I don't know how to answer if was my first experience renting a moving truck I felt comfortable It was 11:15 on a Saturday morning there was a line from door to desk the people at the desk were quick on their feet considering all the responsibilities they had per costumer (dear u-haul I am sorry bout the park job my spotter left it was late we forgot about the mirror needing holding in place )
Your customer service department is fucking pathetic. I made my reservation with my debit card and when I picked me box up I requested they change the card to be billed to my credit card. The said it wasn't a problem and "change" the card on file. A week and a half later my debit card was charged 1600+ dollars that came directly out of my savings and left me and my family over drafted and out of money. When I called the so called customer service line I had to speak to atleast eight people all of which were completely incompetent. I finally got to a manager who helped me file a grievance and my money was returned to me. Then two days later you charged me AGAIN!! On the same card! I had just moved my wife and one year old daughter 3000 miles across the country and do to your complete stupidity and incompetence we were put in extreme financial hard ship not once but twice. I will never use any of your services again for anything or recommend it. And I'm filing a formal complaint with the Better Business Bureau. We are already spreading our story via Facebook and turns out we aren't the first people this has happened too. Great job uhaul! You are a fucking joke.
The staffs are very courteous and friendly. They met all of my expectations for excellent customer service.
The hour wait when I had a reservation was tough. Saw two seperate customers leave cause they could not wait anylonger......
Agents are being detailed as they should just need more agents on weekends in all positions.
1: look up reservations so i dont have to make three and cancel two.
2: put the correct drop off location on the paperwork
3: not tell me that your free month of storage works at a location that doesnt accept it.
4: make sure that the drop off location accepts trailer drop offs.
Overall my rental experience cost me about $80.00 more than i was expecting. And the customer service representatives were unable to remedy the situation. Additionally the u-haul locations that were open and could offer the "free month of storage" did not answer my numerous calls. Or the calls of the storage facility i ended up using. The only way i could be happy with my u-haul experience is a full refund.
Personnel working were very disorganized and bickered with one another in front of customers. It took nearly an hour to setup due to their only being on individual working.
not enough parking at all . Also after many years the prices seem to be higher than usual .
Awesome customer service, and equipment was pristine! thank you!
The experience was great! It's my own fault I couldn't fit everything. However, it would be a nice feature to have the ability to add an additional ubox to an order if the customer finds that they under estimated their need.
Garret was a great help. Thanks!
was not given the size truck that I wanted but they gave me extra milage so we took it
Change and enhance the front desk and computer positions.
The accessory racks are so close that the customer is squished in between them. The desktops are slanted and that takes more space. The rest of the shop is very open and has lots of box presentations and stands. The computer stations could be realigned better (relocated towards back window) to give a more open, friendly and accepting type atmosphere. The front desk person who assisted me today was very outgoing, knowledgeable and empathetic of customers reactions after a lonbg hard day of packing and moving. I highly recoommend her and this office location.
Great concept, extremely poor service and execution. Never again.
When you call someone with a confirmation, actually having the equipment on site would be nice. Also, I had to wait over an hour.
A little better communication from inside and outside staff would help. Maybe Radios?
Everything went smooth and they made it easy.
I work for overlake haul in Bellevue and Ihave my customers in and out in no more than five minutes this includes getting there truck and doing inspection. It took them 20 minutes to even be seen another ten for contract. There are two of them and one of me and my customers don't wait that long when I'm busy. I also run our towing office again by myself. Then when I return Tue vehicle that took forever I offered to grab a tag and do it myself. The men were friendly enough but at my businesses doing same thing and a lot more if I were that slow I would not have a job. I wasn't the only one that felt this way there was about four others in line that felt the same. I don't like to write negative reviews but my time is just as valuable as there's.
The office was very busy but the staff was very helpful and worked well as a team.
I had excellent help but the counter could use more than one person or someone should jump on and help the waiting customers immediately.
This morning there was a line and as I got in line one of two clerks left and didn't come back. It seemed that if there was a line she should have stayed. This afternoon there were two clerks and the line moved along better, There is not much that will frustrate people more then standing in line and having the clerk leave.
Otherwise, the trailor was in good shape and easy to use. The people at the store were friendly and pleasant. I would use uhaul again. We have used uhaul several times in the last couple of years.
Nice job. They were slammed with business when I arrived and the guy helping me was brand new, but he had a great attitude and did a good job.
I was given wrong information over the phone about hitches available for sale so employees don't know what they sell. This location is also sorely understaffed and wait times are ridiculously long. Very inconvenient and wasted time I do not have to spare.
When filling the van with gas it sprayed gas on me. The gentleman that was checking in the van initially seemed not to care about the issue, but the lady said she would take care of it
Line is too long and moved slow - understaffed.
The jack-wagon on the receiving end of my journey in Everett, WA was rude as hell. He argued with the man in front of me over mileage. I was shocked.
My turn came up- I let him know that I had swept out the front and the back and folded the moving blankets and placed them in the attic. He grunted and looked back at the pc screen.
I then explained how I had followed the instructions on how to calculate the gallons needed to bring it back to the level I received it..... It over-filled the amount needed. So I spent 61.00+ dollars topping the tank and it was ON the full line- I drove the 1.2 miles to the Uhual depot where the same man argued with me and out right lied about the amount of fuel that it was present and that it was quote, "only an 1/8th of a tank over and he wasn't set up to refund"..... so I just gave them an extra $25.00+ over in fuel on a tab that was created under duress, @ $422.94 in truck rental and insurance + $198.88 in fuel = $621.82. I will NEVER- EVER darken the doorways of a Uhaul facility again. And I will certainly NEVER recommend them to anyone.
Friendly staff. Easy to rent and return. Great location.
We had to wait in line for about an hour, only one person was working at the help desk.
Nice review process, easy to take. Wait time was not ideal, but I do understand. You may want to have an associate strictly on the sales floor assisting and up selling at least on Saturday and Sunday. There seemed to be a lot waisted walk time from behind the counter to the sales floor.
Trucks available closer to a customers location.
My entire U-Box experience was awful. Online systems that didn't work, repeated phone calls, uncertainty as to exact status, long wait times on either end. I wouldn't recommend it to anyone.
Have a seperate line for those who have already checked in online.
Definitely need more employees working especially weekends as the lines were extrememly long and the wait was long.
The U-Box was delivered ahead of schedule.
Have more people on staff on the morning, we stood in line 45 min. to be helped. And that was even after previously completing the online check in. There were 2 people manning the desk, the woman was helping 3/4 customers to the employees every 1. I didn't get her name but she did a fantastic job!
The 26'truck that I had is old and doesn't feel safe to drive on the highway. The steering wheel is very loose and shakes back and forth.
I always am impressed with the level of customer service at this location. You have great people take care of them
61 minutes from when I walked in the door to when I finally got into my truck to drive away. The whole process takes far too long. Maybe you should go take a lesson from one of the car rental companies on how to speed up the rental process.
no improvements neccessary
My reservation was moved and was very inconvenient to get to. While the staff was friendly enough, they were grossly understaffed and that location seemed very busy. Also, I'm very disappointed that uhaul as a company does not supply a light adaption plug without having to purchase it. It's your equipment, and we are paying for such equipment. Recommendation would be a deposit on an adapter with refund upon return. I will probably never use that adaption unit again, and had to purchase one to use for one day. Very disappointing.
It is very difficult to communicate with U-Haul. Customer service refers all questions to the local warehouse, who seem to forward all calls to general customer service. Promises for return calls are never followed up. Ultimately the move was fine, my box arrived on time and in good shape, but the questions I had during the month long process still remain unanswered. It would be helpful if (1) you would make it possible for customers to contact someone who has access to specific information about individual contracts, and (2) if your customer service department would actually do the follow-up and call back that they promise to customers on the phone.
rented a 5x9 utility trailer. after I left and did a quick walk around on the road, the grease cap on the wheel hub was missing and was long before I rented it. wheel bearing was loosing the preload but was ok to continue. Call Uhaul haul help and the uhaul rep wanted me to take it to a repair location 27 miles away from where we were staying. 3 way phone call between uhaul repair shop the rep and I, the guy at the repair shop said why not take it to the local uhaul maintenance shop 10 miles away from where we were staying. We set it up did that worked out great but It took over a half an hour on the phone and an outside uhaul repair facility to come up with the Idea. Was a 550 mile round trip, But all and all went smoothly and will rent from uhaul again.
Dedicated cashier just for quick product purchases, not rentals.
Need to be more efficient at the front counter, but overall I was satisfied.
I was told that we could drop off our trailer at ANY Uhaul location. As we dropped off the trailer at ABC Rentals in Snohomish, they made us take it to the Everett location. Very disappointing.
Despite the very long line of customers and the few staff on hand at pick-up time, I was treated very well. Staff are excellent, friendly and calm under pressure.
The process seems very disjointed. Because you have to deal with so many different people to verify details it can be very frustrating.
To rent the box I called the 800 number, but then I had to deal with three independent contractor offices and the Kansas City depot to co-ordinate and ensure proper delivery to my home requiring me to make about ten different phone calls and two in-person visits and pay several people separately and keep track of all the invoices. But all the costs were not accounted for by the 800 number operator so it ended up costing more than the original quote.
The independent moving companies I hired via your recommended website to load/unload the goods in the box were also a problem. The company in Washington was fine and worked well but the company in Kansas City were a complete failure and I had to make other arrangements at the last minute at a higher cost.
All in all given the difficulty of having to make so many arrangements myself and having to pay more than quoted I do not think that I would ever use or recommend this service.
Handled quickly and professionally.
Had a 10:00 reservation at the Silver Lake location. My truck was not due back from the previous reservation until 10:30. Ended up having to drive across town to pick up another truck on Evergreen. Reservations should not overlap, and I don't plan to use UHaul again if I'm on a schedule. I was paying people to help with the move and was set back over an hour because of this.
Truck drove great. Easy to maneuver. Staff very accommodating.
Very efficient return. Good outfit.
More employees to help make the experience quicker,there was a huge line,and only to people working. The return process took way to long.
Uhaul's estimate was $150 LESS than other shops in the area to install a Class III hitch on my Crown Vic auto. Then, when all things were installed, tested, and perfect: the bill was $45 LESS than the estimate because they were able to save parts and labor by using a different set up for the trailer lights. Everyone was friendly and took the time to answer all my questions. I am super pleased with my experience. I would have been totally satisfied if it had been for the estimated amount, but the fact that they worked to save me money was a fantastic surprise!
customer service was great
A great idea and we were hoping for the best. We used helpers for the pick-up in Everett, WA and for the delivery in Weatherford, TX. Both crews were great - very courteous and efficient. However, the "guarantee" for the delivery date apparently didn't mean anything. For some reason, the U-Box was six days late being picked up in Everett, which made our "guaranteed" delivery date slide by at least two days. It would have been nice to be told of the delay, rather than cause panic over a lost U-Box. We were told there was no compensation for being late, so we're not sure what the "guarantee" means. Despite all that, we would probably use the U-Box again (and keep our fingers crossed).
Kari at this location was just fabulous...helpful, great suggestions and solutions and vey efficient.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes