Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
The truck had some trouble starting at times - so just be aware of that. Probably due to cold. It's also not quite obvious where to leave the truck after hours - we did our best and thankfully were not charged - which I super appreciate. Thank you. The man, Dallas, who answered my call the other day was very nice. Oh, but having a place to park your car when you take a truck would have been nice.
There systems were down when I arrived, the kid had no idea what to do. It took 2 hours to get out of uhaul, u had 2 other people that seem to be experienced people that just sat there and watched him, he processed my payment via phone never got an auth# which then caused more issues and ended up having the supervisor call me while I am driving, to tell me he is basically trying to run the card again for the payment. Double dipping, this supervisor was completely rude and I told him I am driving I can't look at stuff he got upset. Horrible place, lazy people, and a moron for a supervisor.
Seemed a bit under staffed
Quick and efficient service we rent only from here...thank you!
Both @ pick-up and return we had to wait approx. 20 mins because only one person was working the front desk. When returning the truck I noticed the $10 hand truck + pads 'deal' - I had been charged separately for them and asked for the 'deal' price. I was told the offer was only good if you asked ahead of time, not on return. Having been in a career of customer service for over 50 years, this was an unacceptable answer for me. You might consider having your staff point out the deal up front so that people like me will feel well taken care of and valued. Thanks for listening.
Too disappointed in your company for any positive feedback.
This is the 4th time I've used the
Everett pick up station. The team was excellent hooking me up, and ensuring my needs were attended to.
People were great and efficient.
Went great, just a crowded location.
It was awesome. Loved the online check in and the store employees were so very helpful when I arrive. The truck was ready to go- no waiting timel.
Great experience. Had no idea this would be such an easy process. Thanks.
Pretty good service did all the hookups to the trailer.
I have been renting from this location for over 10 years but recently I've noticed a change. The previous manager is no longer there. I now see a lot that seems to maintain excess inventory and is always cluttered and difficult to navigate through. The biggest change however is that it now takes so long to be processed through. I have been waiting in the lot for up to 20 minutes for someone to come out and hitch me up. Something has changed in this store and it's not good...
I don't know about any store except the two I went to. I would say the only thing at the Everett store would be better hygiene. One of the employees was not into putting on deodorant. Other than that they were all friendly and courteous.
More people in the office. There was only one guy there and he was doing his best to help everyone.
The truck was in terrible shape and was a safety hazard driving it in inclement weather. I would not rent from here again.
They didn't have our truck on the day we needed it so we booked it for the next day. We show up the next day at 1055 and there was only one person ahead of us but still took them over a hour to help us. Luckily they had the truck we needed but the lady helping us was very rude and didn't seem to know anything. We were told we'd get the $50 since we didn't get the truck when we needed it and she gave us attitude claiming there were no notes and that maybe we never had an appointment. After she talked on the phone to someone for 20 mins she magically found the notes and never once apologized. Finally left with our truck at 1230.
Ingress/egress at this location is tight. Staff were immediately assisting me with returning my equipment which made it better than it could have been.
The pick up from Oakland u haul was excellent and seamless, I was so excited. We stored for 3 months (we had two separate pick ups from Oakland). Trying to get my pods so we could haul them to my house was a night mare. After a few days of phone cal,s and frustration it turned out one pod had gone to shoreline and the original 4 to Everett. We let them know several days in advance we would arrive to pick them up. On arrival at shoreline we had to wait 1.5 hours for the manager to come in before they could figure out where my pod was, even though we'd been in twice to alert them. THEN. My bit friend went to the Everett location to haul the other 4. I called the location and let them know. 15 minutes later my boyfriend called and said I needed to call the same number I'd just called to let them know he was coming. (He was there when he called). I was working and told him I'd just called and the gal in the office said she'd relay the message... At that point I heard Gary (Uhaul) say to my boyfriend that what I said was bulkshit and I still needed to call. I asked my boyfriend to let me talk to Gary since he was standing right there but Gary insisted I recall the number I'd just called. I was incredibly irritated. Ultimately my boyfriend gave the phone to Gary and I told him to release the pods. Why did it have to be so difficult and offensive? I will continue to sing oraises about Oakland u-haul, remain non commit all about shoreline but will absolutely make sure I never recommend Everett u haul. Awful experience
The cashier took over 30 minutes for a single customer while there was a line of a dozen people. Only one cashier and one person working on the trucks. Not efficient at all. My pickup time was 9:15 and I didn't get my truck until 9:55.
Use this location often. Consistent good service.
Vehicle was under powered
Vehicle felt as though it was on its last leg. Inside the cabin repairs were made with duct tape. Customer service was great. Facility was clean. Only improvement I could see is better serviced equipment.
Clearer directions to additional truck parking.
Receptionists were unprofessional and rude. Truck was listed as having 3/4 tank of gas but only had 5/8 (receptionist corrected). Back of truck was dirty and needed to be swept (receptionist corrected).
Get at least one receptionist who is professional and doesn't treat you like you're interrupting their day.
The manager of the location, who helped us out was great. His employee next to him was horrible. Threw a visible tantrum in the lobby when he was asked to stay a few minutes extra to help with the long line of customers that had shown up. He used fowl language, and talked about the manager behind his back. It was awkward for all of us customers. In my opinion, I would have fired the employee on the spot for this behavior. All of us in line got to watch a show we should not have seen.
Everything was EXPLICITLY stated at the start - including charges if the van needed cleaning or refueling - and the surcharges, etc., as well as box and handcart charges, insurance, etc. And they were very laid back - at no point did I feel "pressured" to return the van in a hurry or to buy extra stuff - though the supplies were RIGHT THERE if I needed them. I had a great experience with U-Haul on Evergreen Way, and will probably use them again in the future.
management working at the counter could acknowledge the customer's presence. They completely ignored me. When an employee came in from helping others, he was very nice and professional. He took great care of me and got me out quickly, even while training a new hire.
The location was very VERY tight. Too small for the type of business. The staff was very nice and courteous tho and that would be the only reason why I would tell someone about this location. The trailer was horrible. The is something definitely wrong with it. I am a Mechanic and I understand how to load a trailer. 60% in front and 40% in the rear. the trailer would sway back and forth no matter what. I could barely go over 50mph without it swaying. I had vertigo for 2 days after the trip was over which by the way took us 4 day instead of two,two and a half , due to the trailer swaying so much. I am and was not happy with the trailer AT ALL!!!
When I came back to drop off the truck after hours, someone else parked their truck drop off in the entrance lane of the location. My personal vehicle was almost blocked in. It took some time and was a very close call in getting out. Two more inches and my car would have been stuck there overnight. I had to exit through the entrance. It was very frustrating.
More customer service reps, more customer parking (bad)
Employees were really helpful
Great selection, but chaotic parking area. Difficult to impossible to get in and out off of a very busy street. Rentals, deliveries, etc., are parked blocking customer's cars and parking.
Rented us a truck with defective tire that was poetentally life threatening. Took over 2 hours to get services for repair.
Customer service both when calling to change my reservation and in the store was excellent. You guys really helped make our moving experience easy.
The location was not the problem, everyone at location was great. The problem was no communication between locations, Also I was quoted a different price every time I called 5-6 times for at least an hour each call. Not fun when trying to plan a move.
The location wasn't ideal for pickup, and the location appeared under-staffed for the amount of volume and work there was to do. However, the staff were very very helpful and went out of their way to make sure that we were ready to go.
My "drop-off" U-Haul was handled in about 5 minutes. Professional and amiable. Thank you.
The employees are not very professional .
And every time we are this location it takes at least 10 minute's to even be helped and then on top of that they never seem to know what to do or where to find our company account even though we buy from that location on a regular basis .
This is a good Uhaul place. a lot of staff to handle check in and check out. Big, easy to find, run like a business.
Did not report correct mileage at the end of the transaction; 60 mile overcharge. I took pictures of the dash at return.
I rented the truck at the Park Forest location and my daughter returned it at the Everett location. She seemed very pleased with the service she received when I talked with her after the drop-off.
Even though they were extremely busy, everything was handled quickly and efficiently.
Well, the truck itself was pretty dirty as was the windshield on the inside. Mirrors sucked to move so I could actually see out of them.
I rented a Cargo Van and needed moving blankets. The sales person new I want the van for 6 days and asked him how much to rent blankets. He told me they would be $5 for 6 blankets. I told him I wanted 24 and he said it would be $20. Much to my surprise when I returned the price was $20 per day. I could have bought the blankets for that price. They also charge me $120 for the blankets and I actually returned the van in 4 days and 23 hours (just a five day use). I think I was mislead and overcharged and nobody there cared. ...
That said, the Cargo Van itself was excellent.
Very helpful and agreed that the trailer was not up to standard. They even took time to get into the trailer and verify the holes in the lining and door frame. I was very satisfied with their help and assistance.
I've have rented from a number of U-Haul locations and frankly, many are dives. This one stands head and shoulders above the rest. Clean, large, modern, staffed properly, friendly manager, well-stocked and prompt service. This will be my go-to location from now on.
Very speedy, friendly and just over all easy.
Wonderful customer service, easy return.
Efficient. Is the word here. The layout of this location is like a fast food place. The help was friendly, the woman that did the outside work was awesome. I couldn't believe her.
Hitch installation was delayed one week due to wrong parts, more attention to the order could have prevented this
I think this location is doing a very good job, very kind and paitent, clean and organized. Explained everything wonderfully
Really nice staff but equipment is really old. My 26 foot truck had lots of problem with starting and brakes
Excellent people, great, great customer service and that goes a very long ways with people when they are in need of rapid moving services.
Did the overnight drop. Was very convenient. Thank you.
Speeding up the process or having 3 people work the desk would help out a lot
Great location, easily accessed. Service was excellent! Garrett and his crew were friendly and got me in and out quickly. Didn't even have time to make a cup of coffee!
I ended up having to buy a receiver for the tow that I rented I was not told that at the time when I called so I just assumed that I could rent it it would have been nice to have known in advance otherwise it was a overall good smooth experience despite my car breaking down
The trailer that I rented was easy to hall. But what I didn't like, what made me feel taken advanced of, was the $160 price ta, for four dsys. You can rent a truck cheaper. I felt squeezed because they knew I was desperate.
quick in and out experience. Nice staff. Cool place.
The 26ft truck we rented had a very dirty cab, cat or dog hair all over, and an ashtray full of cigg. butts under the seat. The back was clean. The outside of the vehicle was in terribly banged up state. We used 3 quarts of oil in the first 100 miles. The front bumper was pulled way our from a former accident.
Need fast pick up for people with reservations. Had to wait in 20 minute line.
Very fast and easy check-in
Let people know where to check out when returning equipment
Calling to setup rental was great and picking up and dropping off was great too. Thank you.
you didnt give me a lock for trunk...or you should of told me i need one .Iam a 50 year old woman first time doing this
Great staff - keep up the great work!
My only (minor) complaint with this facility is that there is rarely room for customer parking. I cannot figure out why there are usually more cars in the parking lot than customers in the store.
Service was good. Parking lot was tight but not much you can do about that...urban location.
The person that helped me to check in at Everett location was not very friendly, personable or helpful. I would hope not to be assisted by him in the future.
The EVERETT location did not recieve 1 of my boxes. It took almost a month to get the missing box even though I was told repeatedly it was shipped
The truck was awful. It wouldn't start twice and I called the store then road side assistance which hung up on me twice before I could even get anyone on the phone. Luckily I had someone there who could help me however I was paying movers to stand there for 45 minutes the first time and then 30 minutes the second time. Super frustrating to get no help. The first time all of our stuff was in the truck and I couldn't get anyone on the line to come help us. Not to mention costing me money in the process for movers who were just standing around.
Gas in truck was said to be at full. We used truck for 13 miles and when filled gas back to full took 6 gallons. We're credited $10 back. Perhaps a better way to check gas levels?
the website is next to impossible to use for scheduling, and when I did make changes via the phone nothing was updated.
The right front tire pressure sensor was showing a Low Pressure warning shortly after I picked up the truck. I stopped and checked the pressure and found it to be at recommended PSI. When I returned the vehicle, I mentioned it to the staff. He said that the truck's sensor on that tire had been malfunctioning and they were aware of it. I think that is information that they should have shared with me when I first picked up the rental.
On a positive note, I really enjoyed the young lady who assisted me when I came in to pick up the reserved vehicle. She was very personable and made me feel at ease with her humor and attitude.
Awesome location great staff i love coming to this location
The facility was closed for the last part of the 24 hour contract period and I was charged a second day's rental for the trailer I rented. While could have left the trailer after hours there would have been no verification that I left it and it could be secured. I am extremely diaspointed that I was charged a second day's rental when I dropped if off after the store opened the next morning.
The staff was very helpful as I sorted out the problems with my trailer light connection
Garrett is a great asset to your operations. Very professional and friendly.
Everyone was very helpful, but the lot was very congested and it was difficult to figure out where to park my car overnight so that I had a vehicle to drive after returning the truck. Eventually a street spot opened up and I parked there.
This was the second time using this location with U-haul. A simple and easy process both times. They have always had what I've needed in a short period of time. Extremely professional and courteous.
Employees were very kind and helpful.
My only problem was that the door to the box was very difficult to open and close, everything else was great. Scheduling was especially easy
When I made the reservation I was directed to another U-Haul location in Everett (American Checker), they did not have any equipment available. I ended up going to the one on Evergreen Way but they did not have the size I had reserved available and I had to work with a smaller unit. When I reserve online I would expect that the location I am directed to has the size unit available I requested. American Checker is also primarily a cab dispatch location and was not very helpful in resolving.
I reserved a 6 X 12 trailer, waited in line for more than 1 hour to pick it up, and was informed when I got to the front of the line that the trailer I had reserved days ago had never been returned (presumed stolen). I was offered a cargo truck, which would never fit the things I needed to move. I was told to travel to another UHaul location, an hour and a half after my reserved pick up time, to wait in line again for a too-small cargo truck. My other option was to take a 10 foot Truck, and I had to pay the difference in price myself. I am furious that I am expected to pay the full price for a truck when I had reserved a far cheaper trailer well in advance. When I returned the truck, he over charged me first at $97, then at $65, then finally at $47. I want to be refunded the $47 and be charged the price of the trailed I originally reserved, as $29.95. Please call me. 425-879-6869.
I waited For 2 hours to get the vehicle when I had taken the extra step to do the "express check out." There was nothing special about the express service. Absolutely ridiculous! A person should never have to leave their post at the counter. Use technology to assist! This is 2015!!!
Excellent service at check in! Very knowledgable and friendly staff!
I stood in line for 90 minutes before I was helped.
Employees were friendly, professional, and expedient.
When I returned the trailer no came out to help me unhook it ~ I waited 20 minutes & just unhooked it myself
for the 800# and sites. Twice I have said it would take all day. And twice I was called at noon and asked where the truck was. Not good business to fill in their own info. Other than that all was good.
Really appreciate the managements help and make it easy for me to transfer where i was i sign to pick up a truck to where i was at [at their location] no hassle at all. Thank you for your great service .. Will use uhaul all the time and will recommend it to families and friends ..
Scheduled delivery date was changed 3 times. Lack of communication. Delivery charges to home negate the value vs u pack and pod.
They were great. I missed returning the truck before closing by 20 minutes. I used the night drop off. I called this morning. It was checked in and there were no problems. Thank you for a hassle free experience.
Excellent, friendly service.
Staff was friendly, but not informative enough regarding times to return pod and time it takes to check out. Your computer system is terrible. Also, U-haul does not respond to complaints properly.
On the website if you type in a zip code you can locate all the local stores. It would be nice if it also indicated their inventory. Many (most) places listed only have a truck or two and I was looking for a motorcycle trailer . I eventually found I could search for the vehicle and have the site tell me where one was located.
The 6443 Evergreen site was clean, well organized and had a great variety of rental items. I'll use them again.
Nothing. I think everything went great and will rent from you again when needed.
I reserved at another location. Either make sure the equipment is available where reserved or provide a mileage credit for the additional miles driven to get to the new location.
When I called about renting an appliance dolly I was told to reserve it I needed to give them my card # and she promised me it wouldn't be charged it's just to reserve it so I asked can I pay in cash instead of using my card to rent it she said no problem. Next morning I arrived to get the dolly without asking or saying anything she ran my card yes it was declined cuz I was told I could pay in cash so I pulled my money out thinking I'd just use cash all day. No here's what happened. She now tells me I have to give her a deposit of 60 I told her wait that's not what you said yesterday. I needed the dolly & didn't have time to call around to find another one since we stood there waiting for some time so I gave her 60. You need to fully inform you're potential customers about deposit fees on these things if you're using cash so other people will be prepared for that.. Will I suggest that location no I wouldn't nor will I ever use u haul again. I will find another company to go through from now on..
The process of renting the truck/trailer at one location and driving to another location to have the Ubox loaded on to the trailer is cumbersome and time consuming.
I reserves the truck/trailer/ubox earlier in the week but could not give a specific pick up time, I called the day before and asked when did the store open and was told 7AM I told the representative that I would be there before 9AM I expected upon my arrival the truck/trailer/ubox to be ready and all I would need to do is finalize the paperwork and be on my way. That is when I found out I would need to drive to the Ubox facility and have the Ubox loaded on the trailer which I found out that the Ubox facility did not open until 9AM, the Ubox facility is a relatively small facility so the attendant had to ferry pallets of blankets and Uboxes out of the way before she could reach an empty Ubox to load on the trailer. So my expected seamless transition into and out of your store turned into about an hour exchange!
I think the Ubox idea is pretty nice but you have to streamline the system.
although the 9' van was new, it was just used the day before and had not been cleaned, specifically the inside/outside windows. This had a great impact on me driving during late afternoon/evening when sun was lowering and setting. Glare was bad and interfered with driving safely. Please ensure ALL vehicles are cleaned before any use, regardless of how busy you are. We are paying for a safe and reliable vehicle to use, not one where we worry about seeing from.
The gentleman at the Everett location was extremely helpful in organizing the need for 3 26 ft trucks, especially after one truck became unavailable.
$50 credit has not shown up on my account, this location was not customer service oriented and were actually quite rude.
Customer parking is not good at all. Although there is an abundance of U-Haul equipment available to rent .Customer parking is not good making access to your facility very hard.
Staff was awesome and proficient.
instead of lying that a truck had been serviced, rent a truck to a one-way across country driver that will actually run well
Worst experience ever do not rent here go anywhere else or even use your friends truck use something other than this location,
Both when I picked up and dropped the trailer off the manager sat in the corner and refused to help me. I sat there waiting for five minutes when I dropped the trailer off waiting for someone to help me until Nicholas who was incredibly nice and helpful came up to help me as soon as he walked into the lobby. The manager sat there on his computer until an older man came in and was immediately helped instead of me. I'm not sure if it's age discrimination or him not seeing me walk in as I made eye contact with him or what but the manager didn't feel the need to help me.
I had to wait 25 minutes in line to get waited on .2 days later l rented a 12 ft trailer l get a call where to get the trailer they sent me to everett wa. When l get there they look it up and tell me they sent to the wrong store that l need to go to Lynnwood wa 10 miles away
Everyone I met with was great, keep up the good work.
The wait was extremely slow to pick up my truck. I wasn't even greeted when I walked or during my twenty minutes standing there waiting. A man from the back came up to check something on the computer and he finally acknowledged me. Also, one of the employees told a customer that she could park in the handicap parking, even though she didn't have a placard. He told her he does it all of the time. Once it was my turn, I was treated respectfully and I had no problems whatsoever with the truck.
More people at the service desk are needed. Long line
One clerk taking customers. The other male said he was doing paperwork. Took 35 mins to get up front.
I'm VERY disappointed. ..u reserved my rental online and was notified I would receive a call 8/7 by 6pm to confirm my location (we had originally selected a location in Lake Stevens ) we NEVER heard from anyone...on a whim I decided to look again at my reservation online and THAT is how I found out that we had to go into Everett to get my reservation! EXTREMELY DISAPPOINTED. ..the everett location is also TOTALLY disorganized!
The rep gave mediocre service at best. I reserved 2 hrs prior to rental and was offered a 10' box or a pickup. Debated but thought I may just need the pickup. Both needed to be back 1st thing in the morning. When we got there the kids decided we better do the box so we wouldn't require tie downs. The rep said no,you can't have the box because we have been burned too many times.Needless to say I ended up getting the box truck after I defended my honor as a good Uhaul customer. He reminded me of my childhood where, being the oldest, I got in trouble whether or not I was at fault. If I were not in desperate mode for a truck, I would have left. I will never rent from that office again. Oh, I forgot to mention, being a person with integtrity, the truck was returned with more gas than when I rented it and it was returned the same night when we were done, as promised.
This location was very under staffed (as usual). Please fix this! It took me about 45 minutes to rent a trailer. There was only 1 person at the desk, and 1 person bringing out the trucks/trailers for everyone. I will say that the 2 guys working were doing as good as could be expected. The guy in the back was really hustling and was a pleasure to work with.
Great customer service, friendly crew. I was offered things that I had not thought of that I needed.
Must be why UHAUL has been around so long.
I showed up at 0945 for a 1015 reservation and was finally serviced at 1100-1115. Then I was told there was no pickup truck despite seeing them in the parking lot. I had to wait for one to be checked in before finally getting on my way.
I've used this location twice. The first time, our truck was not available because the previous renter was over due. We waited for almost an hour before leaving. The staff didn't seemed very concerned. The second time was to drop off a truck. Long line. Counter people need to stay at the counter not go outside with the customer. Appears to be poorly managed. Like Uhaul overall but this location needs help.
They were sooooo busy and crew processed my transaction and set up trailer 6x12 in a rapid and quick response.
Had an appointment at 9am, waited almost 45 minutes til someone could check us in. There were 4 people ahead of us in line. Appeared to be 3 employees working the store, one went in the office to sit, drink coffee, and sort papers out. By the time we left it was 10:20 am. The man who helped us did check us in pretty quick and tried to hook up the tow dolly as quick as possible. Need more staff.
I was in line at the customer service counter waiting to be helped in returning the auto trailer that I picked up in Bend, OR. There were 15 people in line waiting to be helped. My vehicle was next in line outside. The person who was unhooking the trailer from my truck asked me to get out of line and move my truck(which was already at the stop line where customers are to park when returning equipment) forward so he could park the trailer. He could have checked me out using a hand held device, which I have had done before. Instead, I was expected by him, to stand in line for 45 more minutes. The manager came outside and checked me out using a hand held device. 15 people in line with one clerk, is completely unacceptable. I question whether I will use U-Haul again.
Understaffed, long wait time to pick up the vehicle. However, when I was finally helped, the manager was friendly, efficient, and helpful.
The lady running the place was great. The guy outside was rude and discourteous. I had to repair the lights on the trailer. Loose plug pin.
The gentleman that checked me in was very helpful and very knowledgeable GREAT job
Although the alternative 4X7 trailer worked well for us, I was originally scheduled for the sport trailer. Unfortunately, I was notified the day before that I would have to drive to West Seattle if I wanted the sport trailer,...not cool! I asked if someone could drive the sport trailer to one of the Everett locations as originally agreed upon, and the nice lady said that U-Haul doesn't do that anymore because it's not cost effective. Hmmm, isn't it cost effective to uphold your end of a contract and follow through with your agreement with the customer? I may have to consider another company next time.
Great customer service and equipment available.
Although the facility was actually closed I was not the only person returning a U-Haul the person working was extremely helpful !
some of the employees were wonderful, and some were not. consistency would be helpful. thanks.
Boxes were scheduled to be delivered JULY 3rd and were NOT. I was not notified.
Please have ASHLEY NUNN from CORPORATE contact me at
619-977-8036. Thank you.
My requests were always handled professionally. I am happy with the experience.
My driver was amazing. She went all our to ensure the experience was the best it could be.
The only bad experience I had was no one ever answered the phone in any U-Haul when each was helping customers. I was put on hold many times for more than 10 minutes and gave up.
I was vet happy with my U-haul experience. Cheapest option out there for our move across the country
My site was not an easy place to park and get the boxes into place. The driver Eloise Paulino took the time to make sure the boxes were where I needed them and that I could open the doors.
I forgot keys to locks. Female clerk was just short of rude re: remedy. No help, no suggestions. Luckily Chris of Lost/Found movers saved day w resourcefulness and assistance.
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
Great concept, extremely poor service and execution. Never again.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes