Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
Really appreciate the managements help and make it easy for me to transfer where i was i sign to pick up a truck to where i was at [at their location] no hassle at all. Thank you for your great service .. Will use uhaul all the time and will recommend it to families and friends ..
Scheduled delivery date was changed 3 times. Lack of communication. Delivery charges to home negate the value vs u pack and pod.
They were great. I missed returning the truck before closing by 20 minutes. I used the night drop off. I called this morning. It was checked in and there were no problems. Thank you for a hassle free experience.
Excellent, friendly service.
Staff was friendly, but not informative enough regarding times to return pod and time it takes to check out. Your computer system is terrible. Also, U-haul does not respond to complaints properly.
On the website if you type in a zip code you can locate all the local stores. It would be nice if it also indicated their inventory. Many (most) places listed only have a truck or two and I was looking for a motorcycle trailer . I eventually found I could search for the vehicle and have the site tell me where one was located.
The 6443 Evergreen site was clean, well organized and had a great variety of rental items. I'll use them again.
Nothing. I think everything went great and will rent from you again when needed.
I reserved at another location. Either make sure the equipment is available where reserved or provide a mileage credit for the additional miles driven to get to the new location.
When I called about renting an appliance dolly I was told to reserve it I needed to give them my card # and she promised me it wouldn't be charged it's just to reserve it so I asked can I pay in cash instead of using my card to rent it she said no problem. Next morning I arrived to get the dolly without asking or saying anything she ran my card yes it was declined cuz I was told I could pay in cash so I pulled my money out thinking I'd just use cash all day. No here's what happened. She now tells me I have to give her a deposit of 60 I told her wait that's not what you said yesterday. I needed the dolly & didn't have time to call around to find another one since we stood there waiting for some time so I gave her 60. You need to fully inform you're potential customers about deposit fees on these things if you're using cash so other people will be prepared for that.. Will I suggest that location no I wouldn't nor will I ever use u haul again. I will find another company to go through from now on..
The process of renting the truck/trailer at one location and driving to another location to have the Ubox loaded on to the trailer is cumbersome and time consuming.
I reserves the truck/trailer/ubox earlier in the week but could not give a specific pick up time, I called the day before and asked when did the store open and was told 7AM I told the representative that I would be there before 9AM I expected upon my arrival the truck/trailer/ubox to be ready and all I would need to do is finalize the paperwork and be on my way. That is when I found out I would need to drive to the Ubox facility and have the Ubox loaded on the trailer which I found out that the Ubox facility did not open until 9AM, the Ubox facility is a relatively small facility so the attendant had to ferry pallets of blankets and Uboxes out of the way before she could reach an empty Ubox to load on the trailer. So my expected seamless transition into and out of your store turned into about an hour exchange!
I think the Ubox idea is pretty nice but you have to streamline the system.
although the 9' van was new, it was just used the day before and had not been cleaned, specifically the inside/outside windows. This had a great impact on me driving during late afternoon/evening when sun was lowering and setting. Glare was bad and interfered with driving safely. Please ensure ALL vehicles are cleaned before any use, regardless of how busy you are. We are paying for a safe and reliable vehicle to use, not one where we worry about seeing from.
The gentleman at the Everett location was extremely helpful in organizing the need for 3 26 ft trucks, especially after one truck became unavailable.
$50 credit has not shown up on my account, this location was not customer service oriented and were actually quite rude.
Customer parking is not good at all. Although there is an abundance of U-Haul equipment available to rent .Customer parking is not good making access to your facility very hard.
Staff was awesome and proficient.
instead of lying that a truck had been serviced, rent a truck to a one-way across country driver that will actually run well
Worst experience ever do not rent here go anywhere else or even use your friends truck use something other than this location,
Both when I picked up and dropped the trailer off the manager sat in the corner and refused to help me. I sat there waiting for five minutes when I dropped the trailer off waiting for someone to help me until Nicholas who was incredibly nice and helpful came up to help me as soon as he walked into the lobby. The manager sat there on his computer until an older man came in and was immediately helped instead of me. I'm not sure if it's age discrimination or him not seeing me walk in as I made eye contact with him or what but the manager didn't feel the need to help me.
I had to wait 25 minutes in line to get waited on .2 days later l rented a 12 ft trailer l get a call where to get the trailer they sent me to everett wa. When l get there they look it up and tell me they sent to the wrong store that l need to go to Lynnwood wa 10 miles away
Everyone I met with was great, keep up the good work.
The wait was extremely slow to pick up my truck. I wasn't even greeted when I walked or during my twenty minutes standing there waiting. A man from the back came up to check something on the computer and he finally acknowledged me. Also, one of the employees told a customer that she could park in the handicap parking, even though she didn't have a placard. He told her he does it all of the time. Once it was my turn, I was treated respectfully and I had no problems whatsoever with the truck.
More people at the service desk are needed. Long line
One clerk taking customers. The other male said he was doing paperwork. Took 35 mins to get up front.
I'm VERY disappointed. ..u reserved my rental online and was notified I would receive a call 8/7 by 6pm to confirm my location (we had originally selected a location in Lake Stevens ) we NEVER heard from anyone...on a whim I decided to look again at my reservation online and THAT is how I found out that we had to go into Everett to get my reservation! EXTREMELY DISAPPOINTED. ..the everett location is also TOTALLY disorganized!
The rep gave mediocre service at best. I reserved 2 hrs prior to rental and was offered a 10' box or a pickup. Debated but thought I may just need the pickup. Both needed to be back 1st thing in the morning. When we got there the kids decided we better do the box so we wouldn't require tie downs. The rep said no,you can't have the box because we have been burned too many times.Needless to say I ended up getting the box truck after I defended my honor as a good Uhaul customer. He reminded me of my childhood where, being the oldest, I got in trouble whether or not I was at fault. If I were not in desperate mode for a truck, I would have left. I will never rent from that office again. Oh, I forgot to mention, being a person with integtrity, the truck was returned with more gas than when I rented it and it was returned the same night when we were done, as promised.
This location was very under staffed (as usual). Please fix this! It took me about 45 minutes to rent a trailer. There was only 1 person at the desk, and 1 person bringing out the trucks/trailers for everyone. I will say that the 2 guys working were doing as good as could be expected. The guy in the back was really hustling and was a pleasure to work with.
Great customer service, friendly crew. I was offered things that I had not thought of that I needed.
Must be why UHAUL has been around so long.
I showed up at 0945 for a 1015 reservation and was finally serviced at 1100-1115. Then I was told there was no pickup truck despite seeing them in the parking lot. I had to wait for one to be checked in before finally getting on my way.
I've used this location twice. The first time, our truck was not available because the previous renter was over due. We waited for almost an hour before leaving. The staff didn't seemed very concerned. The second time was to drop off a truck. Long line. Counter people need to stay at the counter not go outside with the customer. Appears to be poorly managed. Like Uhaul overall but this location needs help.
They were sooooo busy and crew processed my transaction and set up trailer 6x12 in a rapid and quick response.
Had an appointment at 9am, waited almost 45 minutes til someone could check us in. There were 4 people ahead of us in line. Appeared to be 3 employees working the store, one went in the office to sit, drink coffee, and sort papers out. By the time we left it was 10:20 am. The man who helped us did check us in pretty quick and tried to hook up the tow dolly as quick as possible. Need more staff.
I was in line at the customer service counter waiting to be helped in returning the auto trailer that I picked up in Bend, OR. There were 15 people in line waiting to be helped. My vehicle was next in line outside. The person who was unhooking the trailer from my truck asked me to get out of line and move my truck(which was already at the stop line where customers are to park when returning equipment) forward so he could park the trailer. He could have checked me out using a hand held device, which I have had done before. Instead, I was expected by him, to stand in line for 45 more minutes. The manager came outside and checked me out using a hand held device. 15 people in line with one clerk, is completely unacceptable. I question whether I will use U-Haul again.
Understaffed, long wait time to pick up the vehicle. However, when I was finally helped, the manager was friendly, efficient, and helpful.
The lady running the place was great. The guy outside was rude and discourteous. I had to repair the lights on the trailer. Loose plug pin.
The gentleman that checked me in was very helpful and very knowledgeable GREAT job
Although the alternative 4X7 trailer worked well for us, I was originally scheduled for the sport trailer. Unfortunately, I was notified the day before that I would have to drive to West Seattle if I wanted the sport trailer,...not cool! I asked if someone could drive the sport trailer to one of the Everett locations as originally agreed upon, and the nice lady said that U-Haul doesn't do that anymore because it's not cost effective. Hmmm, isn't it cost effective to uphold your end of a contract and follow through with your agreement with the customer? I may have to consider another company next time.
Great customer service and equipment available.
Although the facility was actually closed I was not the only person returning a U-Haul the person working was extremely helpful !
some of the employees were wonderful, and some were not. consistency would be helpful. thanks.
not charge so much for mileage
Inspect tires, check electrical systems.
I had several issues with my overall U-haul process.
The Good: my delivery driver in Washington was very friendly, helpful, and punctual. My u-box arrived on time to its destination. The total price was exactly as quoted.
The Bad: My card was charged twice for the initial delivery. I'm guessing it was an error, because when I called to ask about the second charge, the uhaul representative told me they only had one charge on their end. It was only a pending charge, and the second one dropped off, but it still caused me overdraft issues with my bank because I didn't have the funds available for 2 charges. Frustrating, but minor.
I had scheduled truck delivery to my new address on the 17th of July. I received a call a few days before, and was informed that they had not put my delivery on their calendar (their mistake) and that my delivery time may not be available. I had requested time off work so that both me and my boyfriend would be home to unload the box, as I had scheduled this months in advance. The Louisiana representative I spoke with was not helpful and had a bit of an attitude when I confronted her about missing my scheduled time. Was told that it's not a guaranteed delivery, and basically "too bad, can't help you, pick another day." (isn't that the point of scheduling?)
Amongst these two annoyances were other issues: called to update delivery address, it was entered wrong, I had to call and fix that.
Was never told that my card would be charged separate times- once for drop-off, once for transit, and once for delivery to new address.
While not a complete nightmare, the process needs to be streamlined with better communication to their customers. I enjoyed the convenience of not having to drive a truck across the country, but will likely not use this service again.
You have a come on for less than $20 and I only used the rental for one hour and it cost me $63, that is ridiculous. I also rented a hand truck that I had to go back and get because it was not in the truck. Very expensive and not worth it. I cannot absorb this kind of cost and will not be using your services ever again.
place is crowded as far as equipment very little pace to park to go inside.
a little tough to pull in with my truck when returning it as they were backed up and I could not pull into the drive. Other than that, very friendly and great service.
Not enough parking.
Not enough staff.
I rented a pick-up and I buy Propane a couple of times a year. Generally the staff is great and knowledgeable, but I am there, it seems there is never enough staff for the business. Some of the staff should received some training to at least acknowledge the waiting customers. I have seen them walk away from the counter without even acknowledging customers that have come in, and then not come back for up to 10 to 15 minutes.
The quality of service at this location has gone way down over the last year or so. There doesn't seem to be any management present to solve obvious issues. It took me over an hour to check out with my trailer when there were only 4 customers in the store. One employee literally stood and watched for 20 minutes while another sought to solve the issue of a customer with a hitch that wouldn't fit their desired trailer. When approached with a suggestion to move things on he simply grunted and walked away. With minimal effort, the staff could have moved the customer until they solved the issue and other staff could have processed at least 2 other customers out of the store in the meantime. Instead we all waited for a single issue to be solved. There was clearly no management/leadership present to prioritize and keep the flow moving. And this seems to be the norm when I go to this store over the last few months.
More staff to check-in people renting or returning trucks.
There is only one complaint. Wait time for service. No one greats customers or seems to care about what is going on in the rental line. The line is unmanned for long periods of time. Once the clerk is available everything goes smooth. I avoid this location because of the wait times. I go back because I know they have the equipment I need.
lot very crowded with equipment Customer service very slow bcs one person taking care of applications then having to go outside and get equipment checked out to customer. At which time the store was un guarded w/ 6 people inside>
I left my cell phone in the cab and the UHaul associate flagged me down while I was about to leave the parking sprinting out to the car to return it!!
Exceptional customer service.
Fast service though sometimes only one employee is at counter when 4-6 people are waiting, and at times it can be up to 1/2 hour wait...otherwise good place to rent a uhaul vehicle.
Both employees we dealt with were excellent. Friendly and helpful. Overall a great experience. Thank you.
Boxes were scheduled to be delivered JULY 3rd and were NOT. I was not notified.
Please have ASHLEY NUNN from CORPORATE contact me at
619-977-8036. Thank you.
Staff is very friendly and customer service oriented. On the other hand the place appeared to be under staffed in the evening and the wait and line was long, thus creating a numerous amount of agitated customers.
very friendly and efficient service, felt confident I was being treated fairly
Staff was friendly, courteous and very helpful. Everyone there had a great attitude and made it their goal to provide exceptional customer service!
Excellent customer service at check in. Very polite and helpful. Will recommend to others. Thanks!
Great experience and value.
Need more than one counter person for 27 people when they open
This is the place I've used for many moves. However the customer service and the way they did business this time made me really think about not coming back. They called twice asking when I would return my truck the morning I was moving felt like harassment because they gave me someone else's truck because mine wasn't ready the day before . The person helping didn't seem to know how to do anything.
There was some mixup with my rental I requested a location and then they switched it and wanted me to pick up in a different city the rental guarantee is a joke
The door on the u-box was warped and would not close. There were 3 of us trying all different ways to close the door and pull it down so it would latch but it would not budge. We finally had to have someone come with a ladder and a crow bar to pry the door down so it would close and be able to lock. This defective door added 2 hours to our moving time and was very irritating. I feel that I deserve a small credit to my account for having to work with equipment that was defective. Thank you, Kaprece Walker
:) super polite guys and they worked quickly! Thank you
My requests were always handled professionally. I am happy with the experience.
Exceptional customer service and efficient service! Thank you!
Great service at 11:30am receiving the van but not so great returning it at 6:30pm. Alot of patient people waiting inside, in line & in a hot building.
Everything was great. Appreciated the awesome customer service.
Staff was very knowledgeable and made sure I rented the proper sized trailer since Uhaul.com allowed me to rent a trailer that would have been too large for my vehicle. Taylor at the counter was especially helpful. I highly recommend this Evergreen Way location over any others in the Lynnwood/Everett, WA area! Thanks, Guys!!!
There was no problem with the location but with the company in general. You book a truck on one location that is convenient to you. You get confirmation of the booking. Then you arrive at the location and it turns out they don't have a truck for you and send you to another location which messes up you whole plan and end up using more miles than you planned.This not only happened to me. I could hear other people in the line at the pick up location had the same problem. In addition to that, I got the truck two hours after the original time. I rented the truck for 6 hours, and used it for 6 hours but that meant dropping off the truck two hour after the original drop-off time. The person receiving the truck said I was not on time but at least understood all the hassle I went through and accepted the truck on time. I appreciated that but next time I'll use a different company that can guarantee your truck at the confirmed location.
The transmission in this truck might need to be looked at, when it goes in and out of first gear it is real rough.
You need more staff on Saturday mornings!! One person working the counter and 13 people in line. I left and came back that evening to reserve for the following week.
Nicholas was extremely helpful and friendly.
Wonderful business. Very friendly and professional.
Arrived at 10a (opening) and waited in line AN HOUR AND A HALF!!!!!!! This location is fuck boy.
I had 10am reservation plus I did the express check in and arrived 9;50am, to find a line of people who where getting upset as it took so long for help.. Stood in line for 1/2 hr and then I went and told manager that I did express check in and he said I was then put into a que and it was 10:45 before i can get help, so needless to say got back in line, finally was helped at 11a, then another 10 min of wait to get the trailer hitched to my vehicle...If you are going to add "Express Check-in" then there should be a counter to go to that gives you the fast track in front of others who didn't do that!!!
Excellent Service and exactly the equipment I needed which was not available at 3 other locations.
Takes forever to rent equipment. I was there for an hour to rent a 6x12 trailer. General manager Garrett was helpful and friendly. Equipment was satisfactory.
I waited in line so long to pick up my truck that your call center called me to see if I still wanted it!!!
This ruined the rest of my day... I shouldn't have to wait in line 45 minutes to get my truck...
Have more customer service associates available at the check out line. Make sure they are all up to date on current procedures. Have one line for customers who just want to buy product.
One of the best U-Haul centers!
A little short staffed but good folks to deal with
The manager rented a truck to us that should not have been on the road.
Staff was professional and proficient. In and out in minutes. Truck was clean and nearly new tires are always a good feeling.
We had to wait over an half an hour to get to the counter. This could be improved upon.
i received great customer service at this location but I had to wait quite a while before I got my truck. I showed up 5 minutes early and still had to wait till 9:20 before I drove away. I even did express check in. You guys need to have the same opening times every day of the week since lots of people wait to move on the weekends. I had a buddy i was paying 20$ an hour just to wait in line with me. This same thing happened the last time I rented a truck about a month ago.
Shorter wait times in line.
The wait time was a bit too long. I stood waiting for service for 10 minutes. However, drop off was great. I was in and out in 2 minutes.
Not enough parking during sales. Drive blocked. Could not find a place to park. Lady who helped me was very nice. Older man was nasty about the parking. Talked down to me as a woman, told me he would never park his car there as they had breakins. Acted like i was stupid.Had overabundance of trailers but no room for customers to park.
no one was there, returned in the drop box
The pick up and drop off people were great. Fast, efficient and helpful. I used this facility about 10 years ago and this was a great improvement. I will use this location in the future based on my experience today. Thank you!
For being beyond swamped and busy, the customer service was excellent and high energy. The staff worked above and beyond to fix problems that encored on uhauls end.
Too long of lines to pick up trucks and too late in the day to really good an entire day's work. Plus, the gas tank wasn't as full as it was spposed to be. Why 3/8's full to start (and it wasn't even 2/3's full anyway)? Whatever happened to full tanks. Plus the display room was filthy dirty.
The two staff members that I talked with were very nice. When I asked a question they gave me an answer without making me feel naive about hooking up a trailer.
What can I say is the perfect service
Give frequent user discount!
Garrett was extremely kind, helpful, and clear. He made me feel taken care of and at ease.
The wait time for reserved pickup was one hour. The sign displayed says on time guarantee. Sign needs to be taken down. Need more employees onsite, so that employee can stay behind computer instead of leaving to arrange vehicle. Vehicle had a lugie spit on floor that needed cleaning.
The employees really make this location a success.
They were friendly, energetic and were able to get me to my truck in a timely manner. There was a back up of folks trying to check in and my wait time was pleasantly short!! Great job... Thx
Need to get your network working for faster service
the customer service wasn't great, but the truck/trailer worked awesome from WA to MT. no problems there.
Clean and honest, overall great experience. No issues at all.
They didn't have what they guaranteed. Still waiting for the $50 they said they would put on my card. The truck wasn't cleaned. I only put in 2 super clean things and had to clean the truck when I dropped it off. Only ¼ tank of gas hard returned with almost half and there is no reimbursement but sure as fuck a massive penalty for going under. Thats shitty service from a company that doesn't give a shit.
Due to only 1 person on staff i had a 1 hour and 10 minute wait on check in. on the return the were a couple of mistakes on my invoice all were corrected but the refund on 13 medium boxes and 2 large boxes. I gave up and left I do value my time and I hope you value the free boxes. I been renting from you for over 40 years and never had a bad experince until now.
everything was perfect no improvment nessary at this time i have used your location before and got great service every thank you very much
the truck was clean and ran very quitle hardly heard the engine till i hit the gas to move.
the 26' truck had a loud growling noise during start-up, belts squealing for several seconds and the fuel cap needed a strap wrench to open it.
The staff at pickup was very accommodating when the truck was returned late on a very busy Saturday 5/30/15 morning. On Sunday 5/31/15 the store opened at 9am at least one person short and a very long line of people either returning or picking up equipment and I had to wait one hour (60 minutes) just to check in my truck.
I called in to reserve a trailer and when I showed up they double booked the trailer I needed that day. Luckily the awesome staff at the location were able to help me out still even though it was inconvenient.
I only use this location because it is close to my house. It is always under staffed with a long wait. I wondered if the man hooking up the trailer was high on something. He was the same when I came back the next day.
Staff is friendly and very helpful.
Have more than one person at the counter. Also, some instruction at checkout about checkin would be helpful.
It's a great little store, but on a very small foot print. Haven't had any issues, people are great, but can be tough to find a parking spot, and maneuver to pick up/drop off equipment.
There is a need for non smoking trucks . ..please
I think It's as good as it can get...I appreciate the service and product. Thanks
My driver was amazing. She went all our to ensure the experience was the best it could be.
Garrett knows his stuff. Well organized and very helpful. Great manager.
Everything went smooth counter person counter person was helpful explaining the contract.
Both the agents I dialogued with in the local office over the phone where very professional and very knowledgeable. When I arrived @ the store it was about a 8 min turnaround time Excellence is how I brand this experience!
This is the best Uhaul location I have every used. I would recommend them to anyone needing moving supplies, trailer, van or truck. The service was top notch.
The two young men were very friendly, helpful and very awesome with customer service! Thank you for a great experience.
Reservation lady was very good. Easy of getting in and out of facility was smooth, friendly and seamless. Return was equally good. I will be back next week
Waited over a half hour in line to return keys. one person was outside with customer, the other one was on break, and the person at the front desk was giving computer tech support while a line of customers was waiting. If i didn't have to turn in my keys, I would have left.
Not sure what can been done to improve the pickup and drop off experience because there is only one lane that covers both. But staff all always hustling to accommodate with this limitation.
I ordered a tow dolly on May 14/15. They said they had one and I gave them my credit card to hold it. When I went to pick it up on May 18, they only had one dolly and it had been red tagged when I ordered it. They upgraded me to a car hauler at no additional charge, however, I was hauling a car with a damaged transmission which made the car undriveable. This required me to hire three men at the pickup point in Ellensberg to manhandle the car on to the trailer. Had I had the equiptment I had ordered, this would not have been necessary. KNOW YOUR INVENTORY!!!!
The location was understaffed resulting in more than an hour wait to get through the rental process. The computers and printers were not working properly so the wait just to a receipt upon return was 20 to 30minutes.
The only bad experience I had was no one ever answered the phone in any U-Haul when each was helping customers. I was put on hold many times for more than 10 minutes and gave up.
it is difficult to drive around your building and onto the Main Street there seems to be trucks or cars parked blocking driveway.
There was lot of objects on the ground that could cause a flat tire.
Just thought you should know.
Everything else was Excellent.
Took us OVER an hour to rent a truck, when we had called and made a reservation, a head of time, and they had my credit card number. All the time I spent at this place, they had me swipe my card AT LEAST 6 times. I even had to look up the location of another U Haul for the clerk for him to enter into the computer. There was a polite young boy helping me and instead of the lead/manager just leaning over and helping him (as he needed assitance in what we needed) he ignored him until the very end of HIS transaction, then took over. He had to log himself in and I had to REPEAT everything AGAIN. I was NOT given an option of what would be the most economical choice--returning the truck where I picked it up and paying for mileage, or, dropping it at another location. I just figured the closer location would save some money, but it was DOUBLE THE PRICE and when I was shocked I was told that's what "a one way is" I was not shown anything about the truck, he just pointed to the open door.
Everything went very smoothly from the time I made my online reservation. The equipment I rented was ready for me upon arrival, and the manager thanked me for being a customer when returning the equipment. Does anyone ever do that anymore? Not from my own personal experience.
I received top notch customer service, and was very pleased with the equipment I rented. I definitely highly recommend U-Haul in Everett. Thank you for the fantastic service.
Wiper blades were very bad
Friendly and professional
If I could give this ZERO stars I would.
I made an appointment for the ONLY day we could come in to have a trailer hitch receiver installed. I was told the receiver was in and that if I held the reservation it would ensure it would get done. I made the appointment at least a week in advance.
My husband shows up and they tell him first that they don't have our reservation.
Then they find the reservation and it was moved two days later.
They admit they moved it 2 days later because they didn't have the receiver, but they also admit they emailed it (which I NEVER received) WHO MOVES A RESERVATION AND DOESN'T MAKE A PHONE CALL!?!???????????????
The manager then says they had a cancellation so they can do the appointment but checks and the part is not in. We suggest they get the part from Napa Auto Parts and install it, but they refuse.
NOT ONE PERSON apologized to my husband, nor did they attempt to resolve the situation. They actually told him to just go find somewhere else to have it done. WAY TO KEEP CUSTOMERS!!
WORST EXPERIENCE WITH UHAUL EVER!!
Your employee, Garrett, made renting the trailer from your company very pleasant and easy. Moving is so stressful and Garrett had a great sense of humor that made a potentially stressful situation much easier. He was very articulate about how to clean the contacts on my brake light receptacle and thoroughly explained how to hook up the trailer, explained the insurance very well and I'm glad he reminded me about extra boxes and a cover for my bed. All in all, a very easy experience thanks to Garrett. Please thank him for us.
Garret was great. He was friendly and he helped me switch out my 17' truck for a 26' truck in an efficient manner. I was delighted with my experience.
Only suggestion is that on the 26' truck a little explanation on the Overdrive switch would have been helpful. It took about a full day driving to realize that for low speed towing (60 Mph) the best mileage was obtained by just leaving it off all the time -- hills or no hills.
On the cosmetic side -- I think the auto hauler could have used some paint. It worked great but it looked quite rusty
the folks at this location were friendly and helpful.
The staff was courteous and professional.
I was vet happy with my U-haul experience. Cheapest option out there for our move across the country
nice people very helpful.
In my opinion, there is nothing you can do to make my experience any better. It is already the best, and you can't do better than that. THANK YOU
Both pick-up and return went smoothly. The trailer met my needs, and cost was reasonable for it's value. I will continue to use U-Haul as the need arises.
Staff were very friendly and personable. Wait time was too long, with too many customers waiting in line.
We ordered at 26' truck and were told it was available. Then was called later and told it was no longer available and that they had a 20' truck and trailer and that they would discount the trailer price. They didn't discount it and I missed that until after I turned the truck back in. When checking in I asked for 2 dozen pads and I got one. Just frustrating process to not get what you need when you were told it was fine.
Have the truck available that the reservation was for. Made reservation weeks ahead, called them to confirm day before and when we showed up, no truck. Reserved 24ft, only had 20ft. Closest one was an hour away and a ferry ride. Had to make an extra trip of course costing extra gas, extra miles, and extra time.
Terrific staff! Helpful, personable, professional. There was one little hiccup, and they took care of it right away. Thanks Boys!
The manager was really helpful and friendly
My site was not an easy place to park and get the boxes into place. The driver Eloise Paulino took the time to make sure the boxes were where I needed them and that I could open the doors.
I forgot keys to locks. Female clerk was just short of rude re: remedy. No help, no suggestions. Luckily Chris of Lost/Found movers saved day w resourcefulness and assistance.
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
Great concept, extremely poor service and execution. Never again.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes