Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
I rented a Cargo Van and needed moving blankets. The sales person new I want the van for 6 days and asked him how much to rent blankets. He told me they would be $5 for 6 blankets. I told him I wanted 24 and he said it would be $20. Much to my surprise when I returned the price was $20 per day. I could have bought the blankets for that price. They also charge me $120 for the blankets and I actually returned the van in 4 days and 23 hours (just a five day use). I think I was mislead and overcharged and nobody there cared. ...
That said, the Cargo Van itself was excellent.
Very helpful and agreed that the trailer was not up to standard. They even took time to get into the trailer and verify the holes in the lining and door frame. I was very satisfied with their help and assistance.
I've have rented from a number of U-Haul locations and frankly, many are dives. This one stands head and shoulders above the rest. Clean, large, modern, staffed properly, friendly manager, well-stocked and prompt service. This will be my go-to location from now on.
Very speedy, friendly and just over all easy.
Wonderful customer service, easy return.
Efficient. Is the word here. The layout of this location is like a fast food place. The help was friendly, the woman that did the outside work was awesome. I couldn't believe her.
Hitch installation was delayed one week due to wrong parts, more attention to the order could have prevented this
I think this location is doing a very good job, very kind and paitent, clean and organized. Explained everything wonderfully
Really nice staff but equipment is really old. My 26 foot truck had lots of problem with starting and brakes
Excellent people, great, great customer service and that goes a very long ways with people when they are in need of rapid moving services.
Did the overnight drop. Was very convenient. Thank you.
Speeding up the process or having 3 people work the desk would help out a lot
Great location, easily accessed. Service was excellent! Garrett and his crew were friendly and got me in and out quickly. Didn't even have time to make a cup of coffee!
I ended up having to buy a receiver for the tow that I rented I was not told that at the time when I called so I just assumed that I could rent it it would have been nice to have known in advance otherwise it was a overall good smooth experience despite my car breaking down
The trailer that I rented was easy to hall. But what I didn't like, what made me feel taken advanced of, was the $160 price ta, for four dsys. You can rent a truck cheaper. I felt squeezed because they knew I was desperate.
quick in and out experience. Nice staff. Cool place.
The 26ft truck we rented had a very dirty cab, cat or dog hair all over, and an ashtray full of cigg. butts under the seat. The back was clean. The outside of the vehicle was in terribly banged up state. We used 3 quarts of oil in the first 100 miles. The front bumper was pulled way our from a former accident.
Need fast pick up for people with reservations. Had to wait in 20 minute line.
Very fast and easy check-in
Let people know where to check out when returning equipment
Calling to setup rental was great and picking up and dropping off was great too. Thank you.
you didnt give me a lock for trunk...or you should of told me i need one .Iam a 50 year old woman first time doing this
Great staff - keep up the great work!
My only (minor) complaint with this facility is that there is rarely room for customer parking. I cannot figure out why there are usually more cars in the parking lot than customers in the store.
Service was good. Parking lot was tight but not much you can do about that...urban location.
The person that helped me to check in at Everett location was not very friendly, personable or helpful. I would hope not to be assisted by him in the future.
The EVERETT location did not recieve 1 of my boxes. It took almost a month to get the missing box even though I was told repeatedly it was shipped
The truck was awful. It wouldn't start twice and I called the store then road side assistance which hung up on me twice before I could even get anyone on the phone. Luckily I had someone there who could help me however I was paying movers to stand there for 45 minutes the first time and then 30 minutes the second time. Super frustrating to get no help. The first time all of our stuff was in the truck and I couldn't get anyone on the line to come help us. Not to mention costing me money in the process for movers who were just standing around.
Gas in truck was said to be at full. We used truck for 13 miles and when filled gas back to full took 6 gallons. We're credited $10 back. Perhaps a better way to check gas levels?
the website is next to impossible to use for scheduling, and when I did make changes via the phone nothing was updated.
The right front tire pressure sensor was showing a Low Pressure warning shortly after I picked up the truck. I stopped and checked the pressure and found it to be at recommended PSI. When I returned the vehicle, I mentioned it to the staff. He said that the truck's sensor on that tire had been malfunctioning and they were aware of it. I think that is information that they should have shared with me when I first picked up the rental.
On a positive note, I really enjoyed the young lady who assisted me when I came in to pick up the reserved vehicle. She was very personable and made me feel at ease with her humor and attitude.
Awesome location great staff i love coming to this location
The facility was closed for the last part of the 24 hour contract period and I was charged a second day's rental for the trailer I rented. While could have left the trailer after hours there would have been no verification that I left it and it could be secured. I am extremely diaspointed that I was charged a second day's rental when I dropped if off after the store opened the next morning.
The staff was very helpful as I sorted out the problems with my trailer light connection
Garrett is a great asset to your operations. Very professional and friendly.
Everyone was very helpful, but the lot was very congested and it was difficult to figure out where to park my car overnight so that I had a vehicle to drive after returning the truck. Eventually a street spot opened up and I parked there.
This was the second time using this location with U-haul. A simple and easy process both times. They have always had what I've needed in a short period of time. Extremely professional and courteous.
Employees were very kind and helpful.
My only problem was that the door to the box was very difficult to open and close, everything else was great. Scheduling was especially easy
When I made the reservation I was directed to another U-Haul location in Everett (American Checker), they did not have any equipment available. I ended up going to the one on Evergreen Way but they did not have the size I had reserved available and I had to work with a smaller unit. When I reserve online I would expect that the location I am directed to has the size unit available I requested. American Checker is also primarily a cab dispatch location and was not very helpful in resolving.
I reserved a 6 X 12 trailer, waited in line for more than 1 hour to pick it up, and was informed when I got to the front of the line that the trailer I had reserved days ago had never been returned (presumed stolen). I was offered a cargo truck, which would never fit the things I needed to move. I was told to travel to another UHaul location, an hour and a half after my reserved pick up time, to wait in line again for a too-small cargo truck. My other option was to take a 10 foot Truck, and I had to pay the difference in price myself. I am furious that I am expected to pay the full price for a truck when I had reserved a far cheaper trailer well in advance. When I returned the truck, he over charged me first at $97, then at $65, then finally at $47. I want to be refunded the $47 and be charged the price of the trailed I originally reserved, as $29.95. Please call me. 425-879-6869.
I waited For 2 hours to get the vehicle when I had taken the extra step to do the "express check out." There was nothing special about the express service. Absolutely ridiculous! A person should never have to leave their post at the counter. Use technology to assist! This is 2015!!!
Excellent service at check in! Very knowledgable and friendly staff!
I stood in line for 90 minutes before I was helped.
Employees were friendly, professional, and expedient.
When I returned the trailer no came out to help me unhook it ~ I waited 20 minutes & just unhooked it myself
for the 800# and sites. Twice I have said it would take all day. And twice I was called at noon and asked where the truck was. Not good business to fill in their own info. Other than that all was good.
Really appreciate the managements help and make it easy for me to transfer where i was i sign to pick up a truck to where i was at [at their location] no hassle at all. Thank you for your great service .. Will use uhaul all the time and will recommend it to families and friends ..
Scheduled delivery date was changed 3 times. Lack of communication. Delivery charges to home negate the value vs u pack and pod.
They were great. I missed returning the truck before closing by 20 minutes. I used the night drop off. I called this morning. It was checked in and there were no problems. Thank you for a hassle free experience.
Excellent, friendly service.
Staff was friendly, but not informative enough regarding times to return pod and time it takes to check out. Your computer system is terrible. Also, U-haul does not respond to complaints properly.
On the website if you type in a zip code you can locate all the local stores. It would be nice if it also indicated their inventory. Many (most) places listed only have a truck or two and I was looking for a motorcycle trailer . I eventually found I could search for the vehicle and have the site tell me where one was located.
The 6443 Evergreen site was clean, well organized and had a great variety of rental items. I'll use them again.
Nothing. I think everything went great and will rent from you again when needed.
I reserved at another location. Either make sure the equipment is available where reserved or provide a mileage credit for the additional miles driven to get to the new location.
When I called about renting an appliance dolly I was told to reserve it I needed to give them my card # and she promised me it wouldn't be charged it's just to reserve it so I asked can I pay in cash instead of using my card to rent it she said no problem. Next morning I arrived to get the dolly without asking or saying anything she ran my card yes it was declined cuz I was told I could pay in cash so I pulled my money out thinking I'd just use cash all day. No here's what happened. She now tells me I have to give her a deposit of 60 I told her wait that's not what you said yesterday. I needed the dolly & didn't have time to call around to find another one since we stood there waiting for some time so I gave her 60. You need to fully inform you're potential customers about deposit fees on these things if you're using cash so other people will be prepared for that.. Will I suggest that location no I wouldn't nor will I ever use u haul again. I will find another company to go through from now on..
The process of renting the truck/trailer at one location and driving to another location to have the Ubox loaded on to the trailer is cumbersome and time consuming.
I reserves the truck/trailer/ubox earlier in the week but could not give a specific pick up time, I called the day before and asked when did the store open and was told 7AM I told the representative that I would be there before 9AM I expected upon my arrival the truck/trailer/ubox to be ready and all I would need to do is finalize the paperwork and be on my way. That is when I found out I would need to drive to the Ubox facility and have the Ubox loaded on the trailer which I found out that the Ubox facility did not open until 9AM, the Ubox facility is a relatively small facility so the attendant had to ferry pallets of blankets and Uboxes out of the way before she could reach an empty Ubox to load on the trailer. So my expected seamless transition into and out of your store turned into about an hour exchange!
I think the Ubox idea is pretty nice but you have to streamline the system.
although the 9' van was new, it was just used the day before and had not been cleaned, specifically the inside/outside windows. This had a great impact on me driving during late afternoon/evening when sun was lowering and setting. Glare was bad and interfered with driving safely. Please ensure ALL vehicles are cleaned before any use, regardless of how busy you are. We are paying for a safe and reliable vehicle to use, not one where we worry about seeing from.
The gentleman at the Everett location was extremely helpful in organizing the need for 3 26 ft trucks, especially after one truck became unavailable.
$50 credit has not shown up on my account, this location was not customer service oriented and were actually quite rude.
Customer parking is not good at all. Although there is an abundance of U-Haul equipment available to rent .Customer parking is not good making access to your facility very hard.
Staff was awesome and proficient.
instead of lying that a truck had been serviced, rent a truck to a one-way across country driver that will actually run well
Worst experience ever do not rent here go anywhere else or even use your friends truck use something other than this location,
Both when I picked up and dropped the trailer off the manager sat in the corner and refused to help me. I sat there waiting for five minutes when I dropped the trailer off waiting for someone to help me until Nicholas who was incredibly nice and helpful came up to help me as soon as he walked into the lobby. The manager sat there on his computer until an older man came in and was immediately helped instead of me. I'm not sure if it's age discrimination or him not seeing me walk in as I made eye contact with him or what but the manager didn't feel the need to help me.
I had to wait 25 minutes in line to get waited on .2 days later l rented a 12 ft trailer l get a call where to get the trailer they sent me to everett wa. When l get there they look it up and tell me they sent to the wrong store that l need to go to Lynnwood wa 10 miles away
Everyone I met with was great, keep up the good work.
The wait was extremely slow to pick up my truck. I wasn't even greeted when I walked or during my twenty minutes standing there waiting. A man from the back came up to check something on the computer and he finally acknowledged me. Also, one of the employees told a customer that she could park in the handicap parking, even though she didn't have a placard. He told her he does it all of the time. Once it was my turn, I was treated respectfully and I had no problems whatsoever with the truck.
More people at the service desk are needed. Long line
One clerk taking customers. The other male said he was doing paperwork. Took 35 mins to get up front.
I'm VERY disappointed. ..u reserved my rental online and was notified I would receive a call 8/7 by 6pm to confirm my location (we had originally selected a location in Lake Stevens ) we NEVER heard from anyone...on a whim I decided to look again at my reservation online and THAT is how I found out that we had to go into Everett to get my reservation! EXTREMELY DISAPPOINTED. ..the everett location is also TOTALLY disorganized!
The rep gave mediocre service at best. I reserved 2 hrs prior to rental and was offered a 10' box or a pickup. Debated but thought I may just need the pickup. Both needed to be back 1st thing in the morning. When we got there the kids decided we better do the box so we wouldn't require tie downs. The rep said no,you can't have the box because we have been burned too many times.Needless to say I ended up getting the box truck after I defended my honor as a good Uhaul customer. He reminded me of my childhood where, being the oldest, I got in trouble whether or not I was at fault. If I were not in desperate mode for a truck, I would have left. I will never rent from that office again. Oh, I forgot to mention, being a person with integtrity, the truck was returned with more gas than when I rented it and it was returned the same night when we were done, as promised.
This location was very under staffed (as usual). Please fix this! It took me about 45 minutes to rent a trailer. There was only 1 person at the desk, and 1 person bringing out the trucks/trailers for everyone. I will say that the 2 guys working were doing as good as could be expected. The guy in the back was really hustling and was a pleasure to work with.
Great customer service, friendly crew. I was offered things that I had not thought of that I needed.
Must be why UHAUL has been around so long.
I showed up at 0945 for a 1015 reservation and was finally serviced at 1100-1115. Then I was told there was no pickup truck despite seeing them in the parking lot. I had to wait for one to be checked in before finally getting on my way.
I've used this location twice. The first time, our truck was not available because the previous renter was over due. We waited for almost an hour before leaving. The staff didn't seemed very concerned. The second time was to drop off a truck. Long line. Counter people need to stay at the counter not go outside with the customer. Appears to be poorly managed. Like Uhaul overall but this location needs help.
They were sooooo busy and crew processed my transaction and set up trailer 6x12 in a rapid and quick response.
Had an appointment at 9am, waited almost 45 minutes til someone could check us in. There were 4 people ahead of us in line. Appeared to be 3 employees working the store, one went in the office to sit, drink coffee, and sort papers out. By the time we left it was 10:20 am. The man who helped us did check us in pretty quick and tried to hook up the tow dolly as quick as possible. Need more staff.
I was in line at the customer service counter waiting to be helped in returning the auto trailer that I picked up in Bend, OR. There were 15 people in line waiting to be helped. My vehicle was next in line outside. The person who was unhooking the trailer from my truck asked me to get out of line and move my truck(which was already at the stop line where customers are to park when returning equipment) forward so he could park the trailer. He could have checked me out using a hand held device, which I have had done before. Instead, I was expected by him, to stand in line for 45 more minutes. The manager came outside and checked me out using a hand held device. 15 people in line with one clerk, is completely unacceptable. I question whether I will use U-Haul again.
Understaffed, long wait time to pick up the vehicle. However, when I was finally helped, the manager was friendly, efficient, and helpful.
The lady running the place was great. The guy outside was rude and discourteous. I had to repair the lights on the trailer. Loose plug pin.
The gentleman that checked me in was very helpful and very knowledgeable GREAT job
Although the alternative 4X7 trailer worked well for us, I was originally scheduled for the sport trailer. Unfortunately, I was notified the day before that I would have to drive to West Seattle if I wanted the sport trailer,...not cool! I asked if someone could drive the sport trailer to one of the Everett locations as originally agreed upon, and the nice lady said that U-Haul doesn't do that anymore because it's not cost effective. Hmmm, isn't it cost effective to uphold your end of a contract and follow through with your agreement with the customer? I may have to consider another company next time.
Great customer service and equipment available.
Although the facility was actually closed I was not the only person returning a U-Haul the person working was extremely helpful !
some of the employees were wonderful, and some were not. consistency would be helpful. thanks.
not charge so much for mileage
Inspect tires, check electrical systems.
I had several issues with my overall U-haul process.
The Good: my delivery driver in Washington was very friendly, helpful, and punctual. My u-box arrived on time to its destination. The total price was exactly as quoted.
The Bad: My card was charged twice for the initial delivery. I'm guessing it was an error, because when I called to ask about the second charge, the uhaul representative told me they only had one charge on their end. It was only a pending charge, and the second one dropped off, but it still caused me overdraft issues with my bank because I didn't have the funds available for 2 charges. Frustrating, but minor.
I had scheduled truck delivery to my new address on the 17th of July. I received a call a few days before, and was informed that they had not put my delivery on their calendar (their mistake) and that my delivery time may not be available. I had requested time off work so that both me and my boyfriend would be home to unload the box, as I had scheduled this months in advance. The Louisiana representative I spoke with was not helpful and had a bit of an attitude when I confronted her about missing my scheduled time. Was told that it's not a guaranteed delivery, and basically "too bad, can't help you, pick another day." (isn't that the point of scheduling?)
Amongst these two annoyances were other issues: called to update delivery address, it was entered wrong, I had to call and fix that.
Was never told that my card would be charged separate times- once for drop-off, once for transit, and once for delivery to new address.
While not a complete nightmare, the process needs to be streamlined with better communication to their customers. I enjoyed the convenience of not having to drive a truck across the country, but will likely not use this service again.
You have a come on for less than $20 and I only used the rental for one hour and it cost me $63, that is ridiculous. I also rented a hand truck that I had to go back and get because it was not in the truck. Very expensive and not worth it. I cannot absorb this kind of cost and will not be using your services ever again.
place is crowded as far as equipment very little pace to park to go inside.
a little tough to pull in with my truck when returning it as they were backed up and I could not pull into the drive. Other than that, very friendly and great service.
Not enough parking.
Not enough staff.
I rented a pick-up and I buy Propane a couple of times a year. Generally the staff is great and knowledgeable, but I am there, it seems there is never enough staff for the business. Some of the staff should received some training to at least acknowledge the waiting customers. I have seen them walk away from the counter without even acknowledging customers that have come in, and then not come back for up to 10 to 15 minutes.
The quality of service at this location has gone way down over the last year or so. There doesn't seem to be any management present to solve obvious issues. It took me over an hour to check out with my trailer when there were only 4 customers in the store. One employee literally stood and watched for 20 minutes while another sought to solve the issue of a customer with a hitch that wouldn't fit their desired trailer. When approached with a suggestion to move things on he simply grunted and walked away. With minimal effort, the staff could have moved the customer until they solved the issue and other staff could have processed at least 2 other customers out of the store in the meantime. Instead we all waited for a single issue to be solved. There was clearly no management/leadership present to prioritize and keep the flow moving. And this seems to be the norm when I go to this store over the last few months.
More staff to check-in people renting or returning trucks.
There is only one complaint. Wait time for service. No one greats customers or seems to care about what is going on in the rental line. The line is unmanned for long periods of time. Once the clerk is available everything goes smooth. I avoid this location because of the wait times. I go back because I know they have the equipment I need.
lot very crowded with equipment Customer service very slow bcs one person taking care of applications then having to go outside and get equipment checked out to customer. At which time the store was un guarded w/ 6 people inside>
I left my cell phone in the cab and the UHaul associate flagged me down while I was about to leave the parking sprinting out to the car to return it!!
Exceptional customer service.
Fast service though sometimes only one employee is at counter when 4-6 people are waiting, and at times it can be up to 1/2 hour wait...otherwise good place to rent a uhaul vehicle.
Both employees we dealt with were excellent. Friendly and helpful. Overall a great experience. Thank you.
Boxes were scheduled to be delivered JULY 3rd and were NOT. I was not notified.
Please have ASHLEY NUNN from CORPORATE contact me at
619-977-8036. Thank you.
Staff is very friendly and customer service oriented. On the other hand the place appeared to be under staffed in the evening and the wait and line was long, thus creating a numerous amount of agitated customers.
very friendly and efficient service, felt confident I was being treated fairly
Staff was friendly, courteous and very helpful. Everyone there had a great attitude and made it their goal to provide exceptional customer service!
Excellent customer service at check in. Very polite and helpful. Will recommend to others. Thanks!
Great experience and value.
Need more than one counter person for 27 people when they open
This is the place I've used for many moves. However the customer service and the way they did business this time made me really think about not coming back. They called twice asking when I would return my truck the morning I was moving felt like harassment because they gave me someone else's truck because mine wasn't ready the day before . The person helping didn't seem to know how to do anything.
There was some mixup with my rental I requested a location and then they switched it and wanted me to pick up in a different city the rental guarantee is a joke
The door on the u-box was warped and would not close. There were 3 of us trying all different ways to close the door and pull it down so it would latch but it would not budge. We finally had to have someone come with a ladder and a crow bar to pry the door down so it would close and be able to lock. This defective door added 2 hours to our moving time and was very irritating. I feel that I deserve a small credit to my account for having to work with equipment that was defective. Thank you, Kaprece Walker
:) super polite guys and they worked quickly! Thank you
My requests were always handled professionally. I am happy with the experience.
Exceptional customer service and efficient service! Thank you!
Great service at 11:30am receiving the van but not so great returning it at 6:30pm. Alot of patient people waiting inside, in line & in a hot building.
Everything was great. Appreciated the awesome customer service.
Staff was very knowledgeable and made sure I rented the proper sized trailer since Uhaul.com allowed me to rent a trailer that would have been too large for my vehicle. Taylor at the counter was especially helpful. I highly recommend this Evergreen Way location over any others in the Lynnwood/Everett, WA area! Thanks, Guys!!!
There was no problem with the location but with the company in general. You book a truck on one location that is convenient to you. You get confirmation of the booking. Then you arrive at the location and it turns out they don't have a truck for you and send you to another location which messes up you whole plan and end up using more miles than you planned.This not only happened to me. I could hear other people in the line at the pick up location had the same problem. In addition to that, I got the truck two hours after the original time. I rented the truck for 6 hours, and used it for 6 hours but that meant dropping off the truck two hour after the original drop-off time. The person receiving the truck said I was not on time but at least understood all the hassle I went through and accepted the truck on time. I appreciated that but next time I'll use a different company that can guarantee your truck at the confirmed location.
The transmission in this truck might need to be looked at, when it goes in and out of first gear it is real rough.
You need more staff on Saturday mornings!! One person working the counter and 13 people in line. I left and came back that evening to reserve for the following week.
Nicholas was extremely helpful and friendly.
Wonderful business. Very friendly and professional.
Arrived at 10a (opening) and waited in line AN HOUR AND A HALF!!!!!!! This location is fuck boy.
I had 10am reservation plus I did the express check in and arrived 9;50am, to find a line of people who where getting upset as it took so long for help.. Stood in line for 1/2 hr and then I went and told manager that I did express check in and he said I was then put into a que and it was 10:45 before i can get help, so needless to say got back in line, finally was helped at 11a, then another 10 min of wait to get the trailer hitched to my vehicle...If you are going to add "Express Check-in" then there should be a counter to go to that gives you the fast track in front of others who didn't do that!!!
Excellent Service and exactly the equipment I needed which was not available at 3 other locations.
Takes forever to rent equipment. I was there for an hour to rent a 6x12 trailer. General manager Garrett was helpful and friendly. Equipment was satisfactory.
I waited in line so long to pick up my truck that your call center called me to see if I still wanted it!!!
This ruined the rest of my day... I shouldn't have to wait in line 45 minutes to get my truck...
Have more customer service associates available at the check out line. Make sure they are all up to date on current procedures. Have one line for customers who just want to buy product.
One of the best U-Haul centers!
A little short staffed but good folks to deal with
The manager rented a truck to us that should not have been on the road.
Staff was professional and proficient. In and out in minutes. Truck was clean and nearly new tires are always a good feeling.
We had to wait over an half an hour to get to the counter. This could be improved upon.
i received great customer service at this location but I had to wait quite a while before I got my truck. I showed up 5 minutes early and still had to wait till 9:20 before I drove away. I even did express check in. You guys need to have the same opening times every day of the week since lots of people wait to move on the weekends. I had a buddy i was paying 20$ an hour just to wait in line with me. This same thing happened the last time I rented a truck about a month ago.
Shorter wait times in line.
The wait time was a bit too long. I stood waiting for service for 10 minutes. However, drop off was great. I was in and out in 2 minutes.
Not enough parking during sales. Drive blocked. Could not find a place to park. Lady who helped me was very nice. Older man was nasty about the parking. Talked down to me as a woman, told me he would never park his car there as they had breakins. Acted like i was stupid.Had overabundance of trailers but no room for customers to park.
no one was there, returned in the drop box
The pick up and drop off people were great. Fast, efficient and helpful. I used this facility about 10 years ago and this was a great improvement. I will use this location in the future based on my experience today. Thank you!
For being beyond swamped and busy, the customer service was excellent and high energy. The staff worked above and beyond to fix problems that encored on uhauls end.
Too long of lines to pick up trucks and too late in the day to really good an entire day's work. Plus, the gas tank wasn't as full as it was spposed to be. Why 3/8's full to start (and it wasn't even 2/3's full anyway)? Whatever happened to full tanks. Plus the display room was filthy dirty.
My driver was amazing. She went all our to ensure the experience was the best it could be.
The only bad experience I had was no one ever answered the phone in any U-Haul when each was helping customers. I was put on hold many times for more than 10 minutes and gave up.
I was vet happy with my U-haul experience. Cheapest option out there for our move across the country
My site was not an easy place to park and get the boxes into place. The driver Eloise Paulino took the time to make sure the boxes were where I needed them and that I could open the doors.
I forgot keys to locks. Female clerk was just short of rude re: remedy. No help, no suggestions. Luckily Chris of Lost/Found movers saved day w resourcefulness and assistance.
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
Great concept, extremely poor service and execution. Never again.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes