Customer Reviews for U-Haul of Everett
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Everett
It was a very fast process, I liked it that way.
extra help 5 people waiting
It is great having the small size (4x7) trailer for me to pull with my car. There should be more of these trailers available in the area.
My reservation got messed up, uhauls windows inside were dirty, the winshield wipers scretched horribly. First truck i got the breaks didnt work. Had to give me a 14 footer instead of 10 whiched used more gas. Nothing about my experience was good. The customer service guys were nice though.
Both the check in and check out attendants were great and very pleasant. The only issue was poor pull through on return due to a car parked in the lane.
The radio did not work in this truck
Service reps were very nice, knowledgable and helpful. Thumbs up!
Great people with great attitude
My site was not an easy place to park and get the boxes into place. The driver Eloise Paulino took the time to make sure the boxes were where I needed them and that I could open the doors.
I had a good experience picking up my trick from the Everett location. They were nice and I got a good deal there. BUT I had a storage unit reserved in Bremerton where I am moving because my apartment was not yet available to move in. When I got to the Bremerton storage place the two employees seemed annoyed that we were there at 4 when they closed at 5 because the girl said she would give us 30 minutes to put our stuff in so she could start closing up. Then she took us up to see our storage space and it had a lock in it... And she said she had no idea that was there. So she said for us to wait and she would be back. She came back with her followed employee and he proceeded to start drilling the lock to try to get it off... Which made us worried about what would happen if someone else made a reservation on our space that they didn't realize was filled... Would they just take our lock off and give it away?!! We waited about 45mins and they still couldn't get it off. They didn't have any other storage space big enough and any other place would be closing soon. We did end up going yo another place but they were going to charge twice the amount. So we drove around for an hour and half trying to get ahold of anyone we could in the area and luckily we did get a sort of distant friend to agree to let us use their garage for a short period of time. So we ended up using way more gas and mileage on our uhaul than expected. And it was one of the most stressful experiences I've ever had moving. I would never reserve a storage space with uhaul again because I will always have my doubts that it will actually be available. My husband and I were extremely displeased by the way we were treated there and just dismissed over and issue that they were responsible for. I will NOT be recommending uhaul for their storage and especially not that location. Moving is stressful enough without having your plans undone that you spent time preparing and spent good money on, only to have to find something last minute that's more expensive and or an inconvenience for others.
I am sorry to have to write this review.
Not your employees fault, they were good/pleasant. Obvious that store is severely underataffed. One guy working, 5 different customers trying to rent equipment. Waited about an hour when I had to change trailers. Changing was my fault... but still had to wait about an hour. Also, returning equipment, one employee, 3 customers. Waited about 20 minutes to return a teailer. Again, not employees fault. Probably will rent elsewhere next time.
Keep up the good work! Thanks for your help.
awesome customer service, Anna Edmond provided outstanding service.
Fast, friendly and a very easy transaction.
In short, my last 2 experiences at this location has ensured I will not be back. The female who assisted us this time was nice enough, but tried to pass of a truck to us " claiming a full tank", but when we are departing notice 3/4 full. The previous experience was just plain awful.
Outstanding service! My vehicle ( late model German car) couldn't recognize the LED lights on the trailer I was trying to rent and went back and forth with my dealership all morning. The Everett UHaul employees bent over backward to help me out and eventually switched my reservation over to a van to get me on my way. Thanks again!!!
U-Boxes were not available on Sunday, after REPEATEDLY being told they would be available. All reviews for this location are terrible. You need to fire this store's manager as clearly he is not doing his job well at all.
JUST CONTINUE TO PROVIDE THE EXCELLENT CUSTOMER SERVICE!
Always excellent customer service!
Just wanted to say that Eloise was great! She was very pleasant, helpful, knowledgeable, good at communicating, reassuring and has a special light in her eyes.
I love these guys. I use them all the time. They are always so nice and very accommodating . The best
Best experience ever ....
Truck bed had gravel scattered about and was very dirty and muddy. Truck obviously had not been cleaned after the previous renter used it.
Lower your rates for people who are using a vehicle for only a couple hours.
Improve computer system - waited for half an hour to pick up a truck while 2 people were helping 1 customer because the system was giving them issues.
This is my second poor experience I have had renting a U-Haul here and will not rent here again. I went in and spoke to the sales person the day of my rent about moving my appointment up 2 hours and he said okay. When I came to pick up the van they said they had no notes of my change in time and had rented out the van until 4:30 which was the time of my original pick up. The two men that told me no were the exact two men I had spoken to earlier about moving the time up a couple hours. Not once did they apologize about this. Their response was "well, guess you will need to come back at 4:30 like you were supposed too." The younger gentlemen working at the time was trying to apologize about the mix up but was being overridden by the rudeness of the older gentlemen working at the time. They also would not give my boyfriend a paper receipt when he went to drop off the van and insisted I had to receive it via e-mail even though this was for a company and I needed an actual receipt. I will not be returning here for business.
The two agents working that day were excellent
I forgot keys to locks. Female clerk was just short of rude re: remedy. No help, no suggestions. Luckily Chris of Lost/Found movers saved day w resourcefulness and assistance.
I only had the truck for a short couple of hours, but it went very weel. The emloyees were great and you online paperwork program to reserve the truck was excellent and made the check in process go very smoothly.
Keep up the good work
Reservation website has limited capabilities to edit and review.
the reservations were screwed up. Online reservations are inaccurate. No discount was offered after I had to drive farther to pick the truck which was smaller than what I reserved.
Excellent service, product and routine. I don' t have any suggestions, sorry.
I had an awesome experience, with your staff and vehicle! It couldn't have gone any smoother! Thanks!
Garret was AMAZING!!! He got us checked out quickly and was happy to help!
Took forever to get a workable solution, which with those guys was renting a box truck when we had a perfectly capable towing vehicle. They kept insisting that a nissan s30 and a tow dolly weighed more than a jeep wrangler. Datsun S30 Curb weight, 1,100 kg (2,425.1 lb) Jeep wrangler 3,879 lbs to 4,921 lbs
WTF. Even after I agreed to rent the truck and the tow dolly the guy was extremely slow and seemed not to understand how to use the computer. he re-entered the data about 15 times.
was hard to find the key drop for after hours dropoff
I was very dissatisfied about the trailer no lights all the way to over the pass
I had excellent service except the trailer lights never worked and we was traveling in the dark very unsafe so right now my family is very disappointed with u haul
Location was low on staffing, associate was running many directions and did not have time to focus on all the customers needs. Our Dolly and furniture pads were forgotten upon our checkout, the gas levels and documentation were incorrect, and the cab of the truck had a very unpleasant odor and dirty floor. The associate was very nice but he was stretched far too many directions.
Thanks for the use of the truck.
I initially reserved a 26' truck online but was later told that only the 20' would be available & so was promised a $50 credit. That credit failed to materialize at settle-up time. Considering I only put 7 miles on the truck - new house 2 blocks from old - I would've been happy with just half that credit offer.
Nothing. Prices are reasonable and customer service great!
Get rid of the manager Mark
everything went very well. I was especially pleased with the box bin. I will be bringing some back. thanks.
Nice job as usual for this location.
Pay my bill.;) I was stresses and everyone did everything they could yo help me. I LOVE you
Website difficult.Not enough options for delivery/pick up. Very difficult to reach someone to help. Was told I would receive a call on my delivery time 24 hrs prior only rc`vd call 2 hrs prior.
Very nice, very convenient drop off location!
I ordered a "dolly" was charged $7.00, but it was not in the truck when I got to the move destination. Its only $7 but to be charged for something not received ... ... makes for angry customers. Granted it was a Fri. during lunch possibly and the two folks that were there were swamped! (4-6 customers waiting) but I had ordered the truck the night befor on line. At some point that morning someone should have been assigned to get the "on line" orders ready for pick-up.
To leave you a positive outlook ... the truck was "easy" to drive, scary in traffic since my normal mode of transportation is an 86 Toyota Corolla but I was able to get it there and after the move I needed to get gas and got into a station ok. (had to locate the fill port, funny what a difference in little things) also after we unloaded it was dark, where are the lights? ... found them!
Thanks U-Haul "AHJ"
hitch install employee should research how the part should be installed so the customer doesn't have to wait 4 hours and then be told he can't do the install because he didn't have the quick connect part! Waste of my time!!
people in location were nasty & unfriendly. Felt it was an imposition that they had to serve me.
I am totally pleased with the service. The truck was ready, the people were friendly and helpful. Dropping the truck off was almost as fast picking it up. I will use U-Haul again and recommend it to my friends.
I was beyond tired from moving all day and when I returned the truck it took over an hour to check me out because of computer problems !! Time is money as you well know, but no discount for me !
None...easy and good experience.
The man who helped us was so nice.
There always seems to be a line-up of people waiting but the employees appear to be knowledgeable, efficient and working as fast as they can.
Everything went very well. I will definitely use U-Haul in the future and recommend this location to my friends...
Was more than satisfied with the serviced I recieved from Uhaul of Everett.
when a customer reserves a rig a month in advance you need to honor it and not send them miles away to another dealer.
They should be able too answer your questions when asked
We reserved to have the container deliver to Walnut Creek, CA by 10/18. But your Concord shop never received the order for delivery. We had to rent a med size truck on 10/20 load our stuff to the truck at your Concord shop then unload to our house. This screwed up our travel plan. We were not very happy about this.
The first guy that helped me was short and rude ! The second gentleman was nice! It's too bad the first guy set the mood for a horrible experience!
Fast, quick, no problems.
Everything was fine except we received a utility dolly and were charged for an appliance dolly.
Customer service sucks, didn’t have a good knowledge of the area. I wanted to rent a 6 x 12 open trailer with the tailgate and they kept wanting to rent me one with a ramp. Then the web let me rent one in Mosses Lake Wa. but none were actually there. From what I understand this is the only trailer that has to be returned to the pickup location. This in the end turned one day rental into a three day rental and pulling the trailer 200 miles into a 600 mile trip.
Great people! Very friendly and willing to help!
I would use this location again if needed!
Very nice customer service. Little tight pulling around the building. But a very good place to rent a truck.
Make sure the customer really understands the truck may be at different location to pick up.
I missed one day of work! because of equipment!
Running lights didn't work I got stopped by hwy patrol. It cut into my night driving.....
U need to check your equipment!!
U guys leave it up to us!!
I use u-haul alot. About 30% of the time I have problems!!
Really glad to find a drop off that was close to where the car needed to be.
Let us know if our car photo ends up on the side of one of your box vans.
PLEASE put rubber tires on the appliance hand truck (dolly)!! Going over wood floors and/or up and down stairs and curbs were agony!
Great atmosphere and team work. Everything was ready for us in time.
everyone there was very helpful
Had to wait over 20 minutes to pick up vehicle....not acceptable!
one of the worst maintained piece of equipment I've ever rented it and one of the biggest safety concerns I've ever experienced.
My first time to rent a truck. Great experience. Thanks.
more available times and pick up trucks
Frequent thus location. Usually my first choice when reserving any equipment. Service is amazing.
No reason to submit for a reservation since all the information for the reservation was not used for picking up the unit. I had to answer the same questions I had to answer just for the reservations. you make your customers wait a long time after your paperwork is complete.
1st class, checked availability in the morning, called 1/2 hr before closing and made a reservation, and drove out twenty minutes later after they checked everything. Great job.
fast and easy process to pick up the truck I reserved online. Efficient and friendly folks to assist.
Nothing. They were very efficient, explained everything well and were very helpful in the whole process. Good work!
Keep up the good work. The employees at this location have always been friendly, and are careful to ensure the equipment is safe before you leave, which I really appreciate.
I am soo sorry that I did not keep my paperwork as I would LOVE to commend the person who served us and a number of folks on Sunday, 9/28/2014 (I think that her name is Kristy, not sure) between 12 noon and 1pm; she was FANTASTIC!!
customer service was professional, timely, and efficient. courtesy was greatly appreciated; overall top-drawer!
When I originally reserved the truck, I was quoted one price for the mileage cost, when it came to paying the bill when I was done, it was .20 cents a mile more than I was quoted. Disappointed with that!
Fast service, greatly appreciated!
Great concept, extremely poor service and execution. Never again.
Awesome experience, our stuff arrived well before we could get ourselves there!
Call me I will tell you what a Mickey Mouse operation UHaul is! People working there do not have their act together! Will never recommend UHaul!
Best deal and service on any move wee had in our forty seven years of moving. Thanks.
No additional comments required. Staff treated me like a 5 star customer and was extremely helpful answering all questions and addressing all issues.
I moved a couple of states away and everything arrived just as I packed it. Nothing was broken! Not much shifted either. Well worth the money for them to ship it to me. Very happy with the service.
There was a little confusion with an email I received. Staff was supposed to contact me but never did. People did not all seem to know what was going on.
the drivers were fantastic in delivery and pickup. very courteous and helpful.
I didn`t have a good experience overall with Uhaul and am still waiting on my $50 credit.
The only problem was that there seemed to be a big disconnect between all the different parties involved in a move uhaul.com, the storage facility, the movers
Eloise was the driver - she was great!
Lack of communication from both sites. Delayed U-Box pickup by 1.5 weeks. Frustration.
The Everett staff was very professional and helped us with a smile.
The Pomona staff was just as nice.
If needed I would use U-Haul U-Box again.
The local driver Anne were very good. The rest, very disjointed poor communication. Your processes need major work. Invest in better tracking technology. I cannot recommend.
Overall the experience was great.
Happy so far havent received the boxes yet. One thing that could be improved upon is having an area to load the boxes that doesnt get blocked by other uhaul customers.
Quick and friendly service!
Overall, I`m very happy with the service. Anna Edmonds was especially helpful and accommodating. The U-boxes were much better than renting a truck!!
It would have been nice to have a time that the boxes get delivered. I was just told that it would happen that day I had to wait quite awhile.
Eloise is the kind of company rep that keeps people coming back to a business. Absolutely great. Exceeded expectations!
The delivery person was very helpful.
Your people were kind and helpful I would recomend your service to anyone who needs to move Thanks Bruce Frink
Extremely uncomunitve , disorganized, and nearly helpless.
Had to babysit by telephone evey step of the way. Seemed as if U- haul staff was never on the same page as one another.
Ubox was supposed to be delivered to Lynnwood location on the 28th. I instead had to load the box on the 29th in Everett. It was incredibly inconvenient and I have to e contacted by management
Was not aware that I had to call and give notice 24 hours ahead of time in order to access my box, VERY DISPLEASED to have to wait extra day, was NOT told this. WOULD NOT RECOMMEND.
The man who helped us was great. Wonderful customer service and he was just a really genuine and nice man. I cannot remember his name, but he has a beard.
Billing was very messed up and caused a 2 week delay in getting my boxes shipped cross country. resolving the billing issues.
One ubox was in bad condition when I packed it. Taped it to keep out dust but tape had been removed so was dusty inside. Terri in Fremont CA and Milton and Rhianon in WA deserve raises!
I will never rely on a moving company again. U-Box is the only way to go.
Very happy, The gen. Manager, Mark in Eavertt, WA was great to work with.
The GM of Everett was terrific! I have been talking about this location now for a week to tell people to support him! Thank-you again for your help!
My Ubox was late but Mark Maloughlin delivered the UBox from his 6443 Evergreen Way Everett,WA location. HE WAS OUTSTANDING ! Catherine Sykes