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Dave LCustomer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Create an entry lane on the NE side of the property to make it easier to pull in a 26' foot truck without having to back up to make the turn on the SW side to make it into the turn-in lane.
Wesley SOnly problem I had was couldn't buy insurance for truck. The location was having network problems and was unable to verify if I had already done so. I said I wanted it online but something went wrong.
Randy LAmazing customer service! I will be back and I will recommend to others.
Matthew FStaff was very friendly and helpful. Would tell others to use this site for any of they're U Haul needs.
Charlie MGreat customer service!
Jody TThe uhaul didnt run very well ticking alot
Kim GExcellent customer service. Was nice to actually have a conversation about the rental instead of just a transaction both on pickup and return.
Joseph EGreat customer service:)
phetsamone pcustomer service was great
Ron HDidn’t get all the stuff I paid for and was way over charged for the trailer. Also the trailer tail light and tires were not taken care of.
Gaige DThe costumer service was 10/10. And his dog was freaking adorable
Nathan TChad offered a utility dolly with our move which was the perfect addition. Super friendly and great location
Calder SService there was good, only issue is it's a bit difficult to navigate the parking lot there. Not much they can do about that though. Maybe slightly better signage in the parking lot and repaint the asphalt with arrows and lane marking.
Kenneth FSeamless drop off.just took minutes..
Tim SThe lights in the box didn't work. The truck needs a new ignition and it needs the front end rebuilt. It steers terrible. The interior light switch doesn't work. This truck is barely road worthy.
Michael HThe smoothest rental experience I have ever had! The gentleman behind the counter was absolutely amazing! He was very knowledgeable and professional.
LeRoy BQuick pickup and drop off with great staff to assist from beginning to end.
Mark MHe did well. They sure need more employees to help customers. The wait is quite long. I did not wait long but other customers could not get serviced while they were busy working with my rental!! A company problem nationwide, I’m sure.
TERRANCE KGreat!
Swojani SConfusion was not over the length of truck and 26 foot was not clean on outside by inside it was
Stan SGreat customer service and easy to work with.
KEITH PGreat customer service and the trailer served our needs very well!
Mark MWe received great service - I can’t think of anything more u-haul could have done for us. Thanks!
Mark MThank you
BRUCE MThe gentleman that helped me and my dad was great !!! He was friendly and kind.
Sarah CThe person on duty Saturday morning was partially checked out, or maybe hung over. The truck I ordered 4 days earlier was not ready. Halfway through finishing the paperwork so I could take the truck, he stopped helping me, and switched to helping a man drop off a trailer. When his relief showed up he took off so fast you could feel the air sucked out of the room. A truly terrible person to have representing you business.
Sunnie ATake better care of your trucks. The seats were torn an the truck was very dirty an had visible damage which could have been fixed
MARGARET FExcellent staff Friendly conversations Perfect location
Lillan TWe had great service from these Uhaul employees!
Gary HThe cup holder was covered in some sticky solution, and no dolly located in the back of the 26ft trailer. Not a huge deal as I already had one, but give me the damn option.
Matthew TExcellent staff and equipped Thanks for a great experience Rich
RICHARD VWhen an appliance dolly is reserved for a move, there shouldn't be a problem. I picked up truck finding no appliance dolly available, rep said they are first come first serve. That's a load of crap, I scheduled my move weeks in advance, if availability is an issue then buy more appliance dolly so the folks who reserve them with the truck are not left high a dry. On a good note, I did appreciate the fact the the truck was warm and windows defrosted when I picked it up, that's great customer service.
THOMAS GOverall it was a good experience, will use again.
Sandy MService was excellent
JEREMY ACar trailer. Lots of mud/dirt. Needed to be sprayed off. It didn't look bad until you actually touched or grabbed the trailer
Justin KGreat service and great equipment.
Mary SExcellent and reliable service to the customer
Marcus SThey were fast and professional. Both of the employees I dealt with were excellent and I was extremely happy.
Jeff GMe gusto la experiencia, todo muy profesional y rapida atención! Mi reserva estaba lista esperando por mi recogida! Felicitaciones de mi parte.
Miguel DVan was filthy, covered with dirt. Took us 25 minutes to clean off the windows to drive safely. Also, the "change engine oil soon" alert was on during our entire trip. The oil level didn't move much but unnerving at the beginning of a long trip. Still, van ran well and served our purposes.
nancy hgreat service
rebecca kWe experienced issues with the trailer's lights. Other than that it was an excellent rental experience.
Tyler HI had many problems with staff and helping me fix a situation they created but other than that everything is fine
Vanessa NBest servielce ever
Jeffrey MEverything was top notch
Francis AOur car hauler was filthy I was not happy.
Monique Swas under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
nicole b | Overall ExperienceWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b | Overall Experience