Customer Reviews for U-Haul of Huntspoint
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Huntspoint
Making sure vehicle is probably service, a few weeks ago when I rented a truck the driver side sun visor was broken & was a dangerous distraction while driving, on 4/23/14 the cab was dirty, wipers didn't clean properly & ketchup stains on inside driver side windshield.
Chris is a good manger. I've called at the last minute and he was able to accomadate me. Execellent service
I have been renting from u-haul for many years and am very satisfied with the sevice i have recieved. I'm very pleased with the the changes made to the location that frequent every year. Thank You
I appreciated the emails/updates that received for getting a reserved uhaul. This location is good and Bruce the person who attended me was cool. Thanks again.
Give customer a grace time if running late.
The only problem I felt with this rental was that the van felt ad if it was misaligned and made it difficult to manage on the road because it kept pulling towards the right when I wanted it to go straight.
Was told by rep pick up location would be the one closest to the location I was moving from. It took an hour as opposed to ten minutes to get to destination and was unable to obtain from dealer route using roads truck could use
Great customer service AAA+
I was charged a double fee for dropping the truck off at a different location and was not originally told about this additional fee nor did I sign the contract that states this.
Although cleanliness was yes we had problem with performance. Check transmission ,slow excel oration , transmission reven too loud sounds like 16 wheeler when excellirating , 60 miles was as fast as it goes and that was a problem going up hill, when coming to a stop transmission goes high. Concerned we would not make it to our destination took 22 hours, my family arrived 2 hours ahead. Thank you, Angel Bbonilla
My experience by staff was excellent explained every price to me I will used them again
It was a quick and pleaseant experience. We were in and out in a jiffy. Everything was done online from check in to check out. It was great! The staff was very Friendly.
The truck served its purpose. But I was a little worried about the "check engine" light being on from start to finish.
this was a bad experience. i got a truck with broken mirror. i got stopped by the police and luckily they let me go. they said the mirror were broken and will give me a chance. uhaul at this locationshould fix their trucks
and adhere to the law. also, i put gas according to their rules except that i missed the target line by a hair. the employee was complaining that is not 3/4 as they gave it to me bla bla bla. i went back put gas for extra $1 and this time it pass the 3/4 line. for curiosity i asked that i should get money back since it is more than 3/4 now. they denied saying i should becarefule not to put extra gas. i would not go back to this location or even recommended to anymore.
this people cried for $1 and because of that they lost a customer and many more i would have recommended if i would have good service
More extensive troubleshooting training. Pittsburgh was able to do what NYC should have been able to do.
No parking at this location, nothing was mentioned to me at reservation or when I called to confirm. I had to pay to park at a parking lot blocks away, and walk back - then do the same again to return this truck.
i love this location bc every time i go the always friendly and they answer to all my question
Your reps in this location were courteous helpful and informative. I've used this location over 6 times already and I'll keep going back to it. I recommend family and friends all the time. Too bad you don't get a discount when recommending someone. Good job
In spite there was only two people service was quick and they were very nice.
Help more the costumers and make sure to explain well the details on the contract, I was there and the price was more than what I paid a day before at another location they couldn't explain me why and I show them my past contract and they were talking nasty to me totally disappointed they should focus more on their work not on their phones and also I rented it just because i really needed it.
Very courteous staff service was great and I will recommend my friends to go there
They were helpful and Curtious.
I mistakenly put way more fuel than I was suppose to and upon arrival at the Huntspoint location the representative there stated that he could not reimburse me for the extra fuel which I over spent and to add insult to injury the rep instead charged me for going over a few miles which I was never advised in the first place by the Courtlandt Manor representative that I was only allotted 37 miles one way.
I totally feel like i was over price. I rented I mini band and pay 150 dollars for one day it was 20 dollars a day plus insurance and tax too much money.
U-Haul is the best rental I had for all my moving / transporting nice n clean well maintain vehicle!
Have more than one employee servicing people. There was one employee which created a line of customers waiting to be served.
Auto transport Trailer was buried in snow, yard was over packed and un organized and the Uhaul employee seemed aggravated to have to assist in hooking up the auto transport trailer.
not all the uhaul locations are that convenient, easy and affordable services which I experienced at 1365 Bruckner Blvd, at least for the day rental, definitely deserves 5 stars from me.
I reserved and was charged for a 20 ft truck and I received a 17 ft truck...that is the reason why I needed the extra days....I do a lot of business with uhaul and I am not happy with the result of this transaction
Need a manager present
Poor customer service skills
I will never use uhaul ever again
Will never rent from this location again
The service was excellent it was my second time using that Uhall location in the past 9 months. I moved first and the children moved today . They give you prompt service answer all your questions trucks run very well and clean. Thanks
Your sales person was very rude and inappropiate with me would not rent from this location ever...
The truck was dirty full rocks and pebbles.so I rent the truck later on the day I called and ask if I keep the truck another night how they only said $29.99 So every day I would call and say im staying with got a balance every day.but when I returned the truck balance is different they Add the insurance on top but if they would have told me that I would never Had stayed with it....
Have more staff available. I waited over 30 mins to be attended.
I wish you guys had a night drop off
General manager wasn't customer friendly,texting on his phone while the of customers was outside the door. Not enough appliance Dolly's.
the customer service rep over the phone making reservations and the rep at the front desk was very helpful . his name was Byron I can't remember her name but both assisted me professionally ..thank you
This spot was pretty out of the way. If you didn't have a car, I don't know how you would there except for an expensive taxi.
Details of ubox process was ever changing, an easy process in theory turned into a headache the delay with pick up caused a several hour delay in our moving schedule.