Customer Reviews for U-Haul of Huntspoint
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Huntspoint
This location really needs late night drop off service. Due to severe traffic i arrived 10 minutes after closing and even though there was staff still at location i could not drop off truck and had ro return in the morning.
Costumer should be able to get a parking for their car..this is close to the high way and it's very hard to get transportation.,not only that is not easy getting parking around..besides that ..costumer services it's excellent and very nice..
Always above expectations thank you very much
They are very unhelpful. I received an email saying I can pick up the rental truck at 2 and return it at 8 PM. When I got there, they told me that I can't return it at 8 because the close at 5. This cost me the entire weekend. The next weekend they tell me I can't leave my car parked at their lot until I get back. They even charged me for more miles and gas than I used. I have to say It's really atrocious customer service. All they give is problems and no solution.
The worker at the time Robert, was exceptional when it came to customer service. He answered all my questions fast and prompt was very respectful and patient. I honestly wish every employee was like him!!
Robert who is the general manager was very professional and helpful. I would definitely rent from the Hunts Point location again
The entire transaction during pick up took less tgan 15minutes. The return experience tool less than 10 minutes . The staff at location are very thorough and fast. I was in and out no problems. I was very satisfied. Thank you very much for the help during this very stressful and complicated time in my life.
Thank you so much. Robert and Jemel were great. Will definitely choose this location again.
Customer service lacked professionalism.
Great people and there fast and efficent
Close or get better employees
when I returned there was no light passed place.
We returned the truck to this location on Friday evening after we spoke with Customer service. She gave us the Bruckner Road address. The attendant approached us without any communication at all checked the truck, then proceeded to the office. Then asked, who told you to return it to this location, I told him Customer service, he indicated there were two locations on Bruckner. There was a question of why I had two dollies in the truck when only one showed on my order. He called his manager discussed what he had done, saying the would not close, even when he changed the dolly order to 2...this banter went on for about 15 minutes. I asked what's wrong, I have returned your property two days before it is due, every thing is here in the condition it was given to me, I am tired and I want to leave. The manager said well she will have to wait until he returns. I told the attendant/manager I will not wait, you have your stuff. I also told him that this is the "worst customer service" I have ever experienced. You have your equipment, now I want leave. The order finally popped up on the computer screen, so he typed in a receipt and asked me to sign it agreeing to your terms. I asked why do I have to sign anything, I have returned your equipment,. He gave me a paper receipt and we left. So disappointed. :-( C
Just keep doing what you guys do I have no complaints at all
The manager at location was very helpful
Overall the Uhaul on bruckner is efficient. When I went to pick up a gentleman named Bruce helped me. He wasn't very welcoming and actually came off a bit rude. "Give me your drivers license" instead of a friendly "may I have your license" would change the whole transaction. During drop off the next morning the gentleman (didn't catch his name unfortunately) was very kind and helpful.
The guys were great, did well under pressure and kept smiling
I don't know of any improvements, but I can honestly state that Robert is a true hard worker that is absolutely try to help the community while growing a positive business.
The employee who checked me in was terrible. He was yawning, spoke under his breath whenever he had to relay information, and instructed me to 'take the first van' when the paperwork was finished.
There was no such thing as a 'first van' - multiple rows. I came back inside and and asked which van he meant. He just repeated 'the first van in the back'.
He did not come outside to help me find it. I eventually found it by walking around the lot, reading the inventory tag on the bumper and matching it to my receipt. He also did not back it out (it was surrounded front and sides by other vehicles, and was indeed not the 'first van').
The van was fine, and the tank was full. I returned it without incident/the employee who processed the return was very nice, but I will never return to this location and will use other truck rental companies in the future.
THE TRUCK SMELLED LIKE ASS. YOU NEED TO HAVE SOMEONE CLEAN THE INSIDE OF THE TRUCK
Very convenient to get back to highway. Very good customer service. My contact person Robert was extremely helpful. Returning it back in Staten island and not having to bring it back to the bronx was the best part. Overall, great experience. Thank you
Law Enforcement Officers should get a discount....
Picking the uhaul up he was a little rude. Customer service could be a little better.
Have all equipment that was ordered
Or inform the customer ahead of time. When placing the order online all taxes should be included so you know exactly what you have to pay when you get there. I should not have had $86 added to my bill when I got there, that was the taxes. I should have known all of that online.So
The trailer I rented to haul my blazer home to Maine from the Bronx had. A half flat tire, (had to refill 2 times in 400 miles) 1 broken and ripped strap that was supposed to secure my vehicle to the trailer. (I was lucky to have ratchet straps to use of my own) the service of the employees was superb.
Personnel is very nice and polite to customers
It was a pleasant experience but an expensive one. For a truck that is $19.99 and cost me almost $100 for 3 hours and 20 miles was way too much. i have a reservation for 10/30 I am going to cancel it and go with another company...
Maybe free cofee.... for costumers...
24 hour drop off would be nice
Always a very good experience.
Excellent customer service, Rob is awesome, kind and straight forward. Will recommend this u haul location to all my friends.
Send me 5 miles out for drop off location.
Offer better customer service to customers and always try and work with the customer so you can meet his needs and make him feel happy for using u haul then any other company
The customer service was EXCELLENT!
Oh, and the bathroom was nice and well maintained.
If the "Truck" & "Car Transport" are at two separate locations (when picking the items up), the customer should NOT be charged the mileage between the two locations!!!
Stay the same way very pleased.
I've used uhual rental vehicles several times, and I've been satisfied with the services, never had any problems with the vehicles or company, they have great costumer service, just keep up the good work :)
It was quick and easy! Absolutely stress free
Representative at location was great!!! Friendly and knowledgeable.
When i arrived 5 customers online and 1 cashier open. Not good customer service.
Quality of service was amazing. I received a truck as soon as I got there. There were no surprises in the end because Everything was explained to me in complete detail. 10/10
It's good to get a truck even when we request one the day before.
On your website, you indicate that your trucks are not considered commercial vehicles. That is however not true, and the police of NYC does not hesitate to fine people who don't obey the rules of commercial trucks. Why don't you warn us????
Customer was late bringing back a rented van, and took staff nearly an hour to accommodate my wife and I with a different available van.
Have parking for customers. When they pick up trucks
Hmmmm, don't know if uhaul can prevent customers from going against their word and bringing the trucks/vans back on time! Lol.... I was waiting on my van for almost an hour... But I guess it was the customers fault not uhauls, smh. I hate when that happens, it's selfish and it delays others from getting their job done.
Even though I made a mistake and left my personal keys in this vehicle and was able to retrieve them when I went back to the location, the vehicle was not checked in until a day later then when I returned it. This caused the Brooklyn Uhaul location to call me asking about the whereabouts for the vehicle. Also, when I dropped of the vehicle at this location and I asked for a confirmation or receipt for the return, I was told that I didn't need one. I learned later that I should have been given the option to be given a receipt or have one delivered to me via email. Neither option was offered to me at the time that I returned my vehicle. I picked up a receipt when I went back to this location the get my vehicle a day after I returned it. They had not checked in my vehicle and therefore could not find me in the system in order to print my receipt. After they checked in my vehicle, they gave me a receipt. Bad experience.
Staff are very very rude and uncalled for. The station need to be reshuffle to be able to win the trust of the public. When a water is in a bottle or bowl for a long time it becomes stagnant
Staff very, very mean, abusive, disrespectful and looking down on customers. Simply they don't care
the customer service need to be better, even though it's a not a direct customer service center, their employees should
know how to acknowledge customers
and advise them of the wait time. when I entered I wasn't even greated of advised of when I would be serviced, when I brought it upto the gentlemanly attention attention he had an attitude and told me to wait. horrible service. drop off was ten times better very helpful gentleman
Staff at location gave me the wrong information about the time to return the van. He never informed me that the van had to be return before 5pm. He made the return very inconvenient.
Extremely poor customer service . The workers act like they hate their job. Never again.
Everything was fine for a first time customer i was very pleased.will be using this site for now on.Thanks
After a little bit of a wait, staff finally realized me and checked me out quickly.
But there's something I did not like, I only ran 10 miles and the guy that worked there told us that we did 40 miles in 2 hours Till I checked the mileage myself and it only when up 10 .. If i didn't checked I would of been charged 60 plus the 75 down payment , Ed excuse was that he have fat fingers and that he didn't know
Equipment had a flat tire i noticed after leaving the lot, they said it was my fault and my responsibility to fix.
When i dropped off the truck waited 1 hour one person working. .
the assistant was very professional and helpful
Per mile charge is very high! We went from paying $19.99 to over $70.00 (this includes the insurance and hand truck rental)
Maybe post signs stating availability of truck instead of allowing customers waiting on line only to find you have nothing
I made a reservation a day before I only had four hours to move a bedroom set. I waited 45min at the location to pick up van. The 2 staff members were incredibly slow. At one point one of them went outside to hook up a hitch to a rental and he never came back to get the rest of us out the door. The van was great. When I returned that afternoon to return the van the same employee was out side with hat backwards and had a line of trucks that were checked in. I sat in my van for a half hour and he never explained that should pull up. I told him how can I move up if there were 3 trucks in front of me. He moved one and then pulled up. He inspected the vehicle and wrote down the wrong mileage I had to correct him. He never gave me a breakdown of what is was charged just the total . When I asked him to break it down he told me to " Relax" I asked him who he thought he was talking to ??and that I am the customer.!!
I went in and picked up the final receipt from the other employee and not so much as a look in my direction or a "thank you for your business"
Absolutely the. Most unprofessional service . I will be doing a full move in 4 weeks and would never rent from This location.
I don't know if this is a privately owned location or part of a chain but word of advice is ..if your going to let kids that are both unprofessional and uneducated run your business ..don't expect your business to grow.
I know this review will fall on deaf ears but I just had to express my experience with these 2 morons you had working there on August 2, 2015..
The wait on the line was quite long. But once I was next, it only took about 5 mins before I was able to get my truck and go. I was pretty satisfied, I just think they could use another employee when its busy.
Details of ubox process was ever changing, an easy process in theory turned into a headache the delay with pick up caused a several hour delay in our moving schedule.