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Amanda B.Customer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it clear where customers should park the trucks when returning them.
Ted K.I placed an online reservation 3 days in advance. And order an appliance dolly. When I when to the store to rent the truck and dolly. They didn't have any dolly's available for rent. So I had to scramble around and find one at Menards. Also was charged for gas when I had filled the tank to where I had received the truck at. Went 6 miles and was charged 90 dollars for a 15 ft truck. I'll never use U-Haul again
Scott P.The .99 cents a mile is a little much
Jennifer G.The worker I returned it to was rude and unprofessional
juilan G.I had to return the truck within minutes because it was not the size advertised online. I was still charged though because I took the truck off the premises. After such poor service, I'll be warning everyone I know to avoid the Kent U-Haul.
Alex C.Great people to do business with. Thank you.
Patricia K.I've used this location several times over 3+ decades and have always been happy with the experiences. I don't live near by anymore but it will always be my go to location.
Shirley C.The rear door on the cargo box was hard to close. The track on the left side was damaged and the roller was out of track. The lock latch was drilled.
Martin S.Make it more accessible online for customers to extend their rental in case something changes and a customer needs more time but doesn't have the funds to extend at the time of extension.
Joshua M.Be a little clearer on all the extra payments (ie: .99/mile, the safe move fee, etc) just because I wasn't expecting to pay $60, I was expecting about half that since the truck is rentable for 19.95. Otherwise the guys working were friendly and pleasant to work with.
Michelle Y.It was cold but no instruction was given to me about the n so I could not find the gas tank , it is inside the drivers door with a switch lever who knew, so my 19.95$ rental cost 100$ because they charged me 4.60$ gallon for gas. I have rented from here before and got a full explanation of the truck even just telling me would have been better they said I was not the first one who could not find the gas tank!!!!!
darbie F.I would suggest more than one employee around 4:00 PM. There was one employee and three customers. The customer needing propane took a lot of time, and I had to wait nearly 10 minutes to return my truck.
Stephen B.The weather was very bad (12 degrees) and heavy snow. The truck was warmed up and I had no problems getting out. The paperwork part went quickly also
Lyndell E.Cargo compartment was not opening and later I had to take back to store to fix it. Wasted an hour and my gas miles
Gigimon N.Very easy in and out
Chris F.Fast and easy pick up and drop off! Staff was great!!
Michael M.Have better deals for longer term rentals.
MONETTE R.Customer service representative was very helpful and equipment was in excellent shape. We were so satisfied we plan to use U-haul and this rental location again for our next move need.
Michael M.Mobile pick up/drop off was terrible.
Alec M.The check in was great. I returned the trailer the same day after closing and the app kept coming up error to scan the QR code. I was charged appropriately so no complaints but the system to return after hours couldn't be used.
Chris S.Couldn't be easier!! If we needed supplies you seem to have everything in the store. Thank you!
Christine J.Customer service was excellent and helpful
Mike M.The person checking me out was absolutely amazing, friendly, and knowledgeable about the area we were moving to. He was very helpful and all around a very good person. I would go out of my way to use this pick up location again just because of the customer service.
Charity A.Give that installer a rise
David H.Staff was great!! Appreciate everything they helped me with!!
Scott G.Staff was friendly and helpful
Bryce K.This is my favorite store I love renting from this location the staff is friendly and the vehicles are clean and the rental process is so easy
Deborah C.1) was that ld for n phone I could rent 10 bags (2 packs of 5) blankets with my truck rental, and I could get partial refund if I didn't open a pack. Wrong. When I returned the truck, I was told no refund on the blankets since they left the lot. I can live with the $5, it's not much, but the AGGRAVATION!!! 2) Two different U-Haul guys did checkout and check-in. Neither was friendly or helpful. Both acted like they would rather be a hundred different places than assisting me. Do you punish them for smiling? Customer service people should have some kind of interpersonal skills. Nope.
Richard L.U haul needs to have a loyalty program....I have spent at $2500 renting trucks and trailers and have not received anything from U haul. I will start using the competitors if this persists.
Ronald M.This was my first time utilizing this location. I have to say that my service was very professional, helpful, and flexible with ensuring all of my needs were met! Thanks for hiring efficient people who don't mind doing their jobs!
Donald A.The 6x12 trailer leaked and a section of sofa got soaked. However the guy that helped me hook and unhook was great.
Dan G.Friendly staff would better the location and stock availability
Molly H.Very rude person at drop off location!
RONALD K.Truck was old and gutless. Awful MPG. No cruise control? Really?
Alex C.Work done on time and in good working order. Nice job. Easy to schedule fair price.
Daniel B.I have no suggestions for improvement. The employee who helped me was great to work with and as a first time hauler/ renter he did a very nice job of explaining what I needed to do without making me feel stupid!
Valerie B.The attendant was very accommodating and pleasant. He covered everything I needed to know. No complaints!!
Daniel K.Didn't get the truck on time.
Barry B.I reserved two moving Dolly's (about a month beforehand) and the location had none. Instead, I received a singular appliance dolly. The truck was reserved under the truck share 24/7 program and I was scheduled to self pickup at 8am (location not opened until 9). The website claimed I would have to wait the hour until the location opened, defeating the purpose of reserving early. I called customer service and I was told the same thing. I came back at 9 and didn't get the truck until around 9:30. I ended getting a much later start than expected, causing us to rush. I then found out it had to be back by 8am the next day (so much for 24 hour rental). The truck I received was filthy on the floor of the bed. It was covered in some sort of greasy black substance that was not discovered until stuff was unloaded into the new house. Now our carpet is covered is grease stains (yes I have pictures). Overall, very disappointed in my experience with the whole process and will certainly not recommend this to anyone
John D.Clean fast csr was helpful and cared about the job he did
JOSEPH D.Very friendly service.
Jeff L.Staff was very helpful checking in and checking out.
mike H.Both the staff at check out & check in did an awesome job.
mike H.Great location and service. I'm sure I'll use them again.
Michael T.Everything was great except the process of returning the truck using the mobile app - the app was excruciatingly slow.
Mykhailo P.The process was quick and easy both checking in and dropping off.
Jeffrey M.Great service !
Alissa N.