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Jonatan FCustomer Reviews for U-Haul of Kirkland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they made the rental smooth
Harry VThe team at this U-Haul store is super helpful and kind. We choose this location every time we need a U-Haul because the customer service is excellent. Thank you!
Mary MProfessional staff and good vehicle. Thanks!
Geoffrey RGreat service
Nicole Athe service people were friendly and prompt. I had a very good experience.
FLOYD KNothing
Richards RThe staff… Taylor was AWESOME!! Service was great, very polite. Thorough communication. I had a small bag bag slide behind the drivers seat. It contained an iPad… miraculously the staff found it and held onto it for me.!! Talk about honesty!!
Lara YExcellent customer service! Thank you!!!
Andrea SHelpful, flexible with using app or checking in person, and phone help switching moving service was exceptional.
Susan NHire more staff. The employees present were doing an excellent job, but the location was clearly understaffed.
Andrew MQuick and easy to get a truck on short notice. Staff is helpful.
MICHAEL LIt was great. No waiting. Friendly staff. Efficient check-in and check-out process.
Ardavan MFurniture dolly not available despite reserved. Otherwise good experience.
Chen ZThe agent processing my rental was exceptional. He was working two stations and processed two customers faster than one in my estimation. An excellent employee like him makes this my preferred U-Haul location in the Kirkland area.
Chuck KTaylor was absolutely excellent, juggling multiple customer inquiries and clearly answering questions about services and billing from several different people at once.
Morgan WOnly issue was that the appliance dolly was not in the truck as I drove away - had to drive back for that. Not a really big deal since I realized the problem sooner rather than after arriving at the loading site.
Curtis TYour customer service person was wonderful. She was a real pleasure to talk to.
Dmitry LNo suggestions from improvement; just wanted to acknowledge that John was a great installer and very communicative. Great service.
Steven RMy only concern was that the mileage on the App for checkout was incorrect. When we received the van the mileage was at 7040 and we returned it at 7072 (32 Miles) but on the app it was showing the vehicle was around 6708 so when I entered my Mileage of 7072 it was showing 350+ miles traveled but in reality it was only 32 miles.
John DFast and detailed, explaining what I needed and common gotchas with my vehicle.
John SKeeping the great costumer service! Thanks to Taylor., great costumer service!
Jose RI ordered something like dolly i didn’t get it but I got charged for it
Abdurahman SThis location needs to negotiate for parking spaces for customers who wish to rent vehicles and trailers for short-term rentals. Having to park on a dangerous street some distance away is unacceptable. We were also lead to believe that the rental price was around $35. It was twice that.
William VQuick and friendly service - thank you!
Kim PDon’t use such heavily scented products to clean. The smell gave me a headache
Katrina KThey overcharged me
Marcel CGreat staff and efficient quality service - Thank you
Brandee WQuick quality work communication was excellent as well. Best hitch install in my experience.
Jay RDespite bringing the vehicle back at the designated fuel gauge market listed on my contract and given to me on delivery Lu was still charged for fuel refueling. This is a dishonest practice and the branch hasn’t responded to my inquiry and request for a refund despite providing photo evidence. Do not use after hours drop off at this location
Ahmed SThe two person morning crew was really on top of it, all things considered. Fast, courteous, and no complications.
Jade MSuper friendly and professional, thanks for making something so stressful an easier process.
Rachel GThe woman who helped me was very professional and thorough, even when I had forgotten one of theater’s I needed to do.
John ZWe had the greatest experience with the group ..!!! Ms Shauna and Mr Tyler were super responsive and kind… Bravo to great service…!!!! Thank you
Miltiadis EAlways great customer service at this location
Ryan TI was greeted and on my way in minutes! Courteous service.
chip pMake sure it’s clean in back,make sure cargo light works,head lights were very dim.
MICHAEL SGreat customer service! Thank you!
Stephen VOutstanding and very friendly and helpful service. What a great bunch of people I highly recommend them.
Eva LThe gurl tat helped me was on her own in a busy store. She was friendly and got me through the process fast. Very nice with great customer service! The movers, Ishi and the other one from BBT Movers were great. They were quick and careful. Took direction well wihout any attitude. Which is a nice change. There are a lot of movers so down on women and don't hesitate to say so. Ishi was great. Thanks for making moving this couch pleasant.
Stephanie BSaturday morning was slammed with pick ups and drop offs. 45 minute experience due to understaffing. Not acceptable but not the staffs fault. They worked well and efficiently under extreme pressure. Van served its purpose but the floor mats were dirty and it needed a vacuuming in the back. Suspect you were doing quick turn arounds with no vehicle maintenance.
David BBest customer service!
Bernadette DStaff was great. Pleasant, helpful, went out of their way to make renting a truck easy and a positive experience
Lori VI had spent time checking in online before the reservation but it didn’t seem to speed up the process in the store at all. Wish that pickup experience would have been smoother. Despite the rush of customers at the time, the associate that helped me was nice and helpful
Aaron MThe pickup took 90 Minutes, which impacted the full day plan and people at home waiting around for one hour. Will not recommend to anyone to rent a truck from this location on Saturday.
Iqbal SThe job isn't complete yet, the hitch recepticle is crooked. John says he will order me another one, but thus far he's been great!
Bradley VAfter hour dropp off was very confusing. Instruction available asked to download the uhaul app, but what happened was using the app was impossible to dropp off the vehicle. What is the problem, I don't know, but I couldn't find anything in regards to dropping off the vehicle. It seems that I had to have the app prior to renting the vehicle. As a result I spent over 45 minutes in the dark in the cold trying to figure out but no luck. I finally remembered I used the website few years ago to do so. That way worked very quickly. This was a major inconvenience.
Anis BProcess was quick and easy.
Christopher OFriendly staff
Benjamin Gcourteous staff
MARY HExperience was very good, drop-off process was very easy, pick-up process was also very easy but took a while (but was still no problem). Online booking experience was also good and I was pleasantly surprised to be offered all the different options; the furniture pads that I rented were very helpful, and though I didn't need movers or storage I still appreciated the offer.
Victoria APleasant customer service. However, fee quote was inaccurate. Actual fee was almost double the fee initially quoted. The company has "fine print" in its contract and charges $20 extra for extra hour dropoff. This was not disclosed to me and seems ridiculous in any event.
David KThe parking situation is bad. Either get a lot for people to park their cars, or make it very clear that there is no parking onsite. There is no street parking in the area, so it doesn’t make sense to tell customers “please find street parking.” This is my main complaint.
Melissa CI appreciated the friendly, efficient service. Great job!
Philip NJust keep up the great service.
ESMAIL S40-minute wait to pick up the truck because UHaul accepted too few employees for too many deliveries. The afternoon before my pickup, I was informed by a call center agent who was anything but trained that my scheduled pickup location had been changed by UHaul without giving a reason. As a result, I had to rearrange movers and my appointments. The truck had >100k miles on it and was outdated. Overall, a really poor customer experience.
Werner LFast and friendly place very helpful. always come back to this location .
Sylvester AHelpful staff and efficient operation.
Derek MWell for me is the best store this people is very fast and friendly thanks for all 5 🌟
CARLOS RThis location saved me from a scheduling snafu at another place. Still got me taken care of, very professional!
Andy JEveryone that helped me was great, facilities were great, and the truck was good.
Allen PThe front desk staff, Especially Taylor were great.
Howard SVehicle provided with less fuel than registration said. Slow electronic checkout system, even when just buying accessories.
Brendan T