Great customer service! Very friendly and accommodating staff!
Jason HCustomer Reviews for U-Haul of Natick
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciated the friendly and efficient service. It was great that the trailer was safely attached to my vehicle and then removed when I returned. Good experience overall.
Arthur SThe gal that took care of me hooking up to the hitch could not have been nicer. I appreciated her willingness to help. I wish I knew her name so I could call her out specifically. The experience was great overall. The drop off was just as easy (same person).
Mark RSuper service. Courteous and accurate.
John KUHAUL in general is awesome, easy to reserve, good equipment, competent staff and really fair prices.
OLIVIER DEverything was first rate, nice vehicle, good service especially from Thomas first thing in the morning, good amount of onsite parking, quick in and out.
David ADone quickly and guy knew what he was doing.
John WThere needs to be better signage for the check in/out process. The store is on a very busy road and pausing there could result in an accident.
William HRented three times in March, dealt with entire team and they were all great. Excellent customer service. Amazing staff.
Javier RThe service was exceptional.
Nishith AThe staff was outstanding and professional. The van ran fine and did the job. But first, the ‘check engine’ warning light came in during the day. Second, inside driver and passenger floor mats were dirty with dried mud and dirt. The back storage floor mat was also dirty and stained. None of this affected the job I had to do, but if cleanliness is an important customer satisfaction factor, then the inside flooring should be washed out. The engine warning should be investigated before renting the van again.
Thomas BSiobhan and Thomas did an excellent job with the hitch installation. First, Siobhan called right away to let me know that a Saturday appointment for hitch installation is not available and was very helpful rescheduling it to another date. When we arrived on the date of the appointment, it was raining very hard and they let us stay at the office and brought very comfortable chairs for my self and my son. The entire installation was super quick, 30 minutes instead of the promised 2 hours. They showed us the car with the hitch, were very friendly and professional. The entire experience was absolutely fabulous thanks to Siobhan and Thomas! I hope you can recognize them for the great job they are doing!
Olga KThe truck cab needed a deep clean! The mpg we got was way below what we were told!
Randy PBest Service fast and So Patient Thank you we by Back
George BVery friendly staff. Excellent service.
ivan kEasily the best/smoothest moving truck experience I have had, and I've had quite a few moves over the years. Staff was very courteous and respectful, and the equipment itself felt pristine. Thank you for your help!
Charles CGreat young staff here, all very nice, very pleasant. Very accomodating, on phone and in person. Nice more experienced man training/ constructively helping a new employee learn. Absolutely would use this location again!
William RNot to much
ROBERT SSiobhan and crew are excellent. You're lucky to have them, and I couldn't be happier with their customer service, and installation of my new trailer hitch. Thank you.
michael TGreat customer service!
dean fThe hitch for my bike rack was installed in less than an hour, and, as promised, the gentleman called me on my cell phone to let me know the job was finished. Checkout was quick and easy. Both employees who I dealt with were friendly and knowledgeable.
jane vThe entire process from beginning to end was seamless
Robert STeach them how to back up a trailer
Donald AThe staff was awesome but the vehicle condition is very poor. Not at all satisfied
Bhuvesh GAn interior plastic panel was damaged during the installation.
William EThe straps seemed worn out and frayed. I’m not sure what DOT regulations you have to follow but you could tell they were pretty chafed and some of the tell tale threads were showing.
Matthew TService team is wonderfully friendly and knowledgeable. Pickup/return were easy and efficient. Thank you, Siobhann
Jacqueline AThe tank was not full, I showed "Siobhan" who made the checkin. She said that it was full. before the return, I bought gas. the total is 7.8 gallon for 70 miles. and the pointer is under the F. so I bought extra gas because of her, because the tank was not full during the reception. and I tried to explain the situation, she was so rude and she ignored my request.
Esat EPlease give Chevon a big raise!!! She was awesome!!!!
davis mThomas was very helpful and friendly; the van was in great condition, and everything went smoothly. THANKS!
Lawrence TThe rental process was quick and easy. Everyone at the location was kind, courteous and helpful. Would recommned.
Brian BI don’t think you have to change anything the person that help us she was really good answer cuestión and everything really good
YOLANDA VI was not given an overview of the truck controls like I was told to expect, which made night driving at the end of my trip difficult as I did not know how to work the vehicle fully.
Izaak SGreat place to rent
Jailson OThe entire process was very easy to schedule. Siobhan was excellent to work with. She was extremely knowledgeable , friendly and helpful. Made the entire process go very smoothly. Great job and very reasonable. Would highly recommend.
JAY Agreat staff and overall great experience
Jonathan NThey called me telling me to change the installation location and they changed the time, I had to wait 2 hours.
Marco FDitto above
Timothy RI could not be happier! A newer truck that drove great. Easy in and out of the lot.
kevin dFriendly, helpful staff and an easy process. It worked seamlessly and that was all I could ask for.
Charles CMike was very helpful and was a pleasure to work with.
TIM RStaff was great. Very accommodating
Paul PMichael called me yelling at me, threatening me on the phone, it wasn't the first time I rented a car in Natick, I believe he had some personal problem.
Geraldonese aI was told by your technician to take my car to the dealer to have the bumper put back on properly due to sensors. I called my dealer and they want touch your work (which btw they had originally recommended you over their service dept for this) . When I return from Florida I intend to bring this back to your Natick location and insist on your team to make this right - Dave Capobianco 508-254-3115.
Dave CThis was my best experience at U-Haul. The staff were friendly and helpful. Keep up that positive attitude.
Seth GThe installer, Siobhan, persisted and was able to complete the installation in spite of some initial concerns with the vehicle, as it was the first time doing this model car. After I told her that I had gotten assurance from corporate U-Haul that this hitch did in fact fit this car, she got assistance from other more experienced U-Haul employees and was able to complete the installation. I appreciated the team effort and attitude. Ideally there would be some kind of waiting area with chairs.
Jeff KI was late to the pickup time, but the attendant was kind, understanding and helpful. Thanks!
Boris Feverything was good. people were helpful. first truck was in much better shape than the second truck. they charged me $20 to return the truck at night, $10 to take out a coke can. and wraper that was left from the previous rental. then charged me $23.75 for gas when i drove 76 miles and i added 9.3 gallons of gas. i asked and they told me that the truck got 10 miles per gallon so i paid for 93 miles of driving and should not be charged for fuel at an additional $23.75. i called the store and got a cold too bad for me answer. michael, not sure of name, made the good experience a bad experience. i will wait for a credit to my account, otherwise i will be forced to dispute the charges with my credit card.
DAVID MEverything is great, I received good service in the three stores I visited in Framingham, Natick, and Philadelphia. Congratulations!
jailton oSignage for returns could have been a little better
JAMES PKamil worked very hard to help w/our U-Box. Even w/online prepayment, checkout still took over 1 hr. At return, he could not locate our contract in the system. After providing, we still got charged.
Lyman J | Overall ExperienceI would really appreciate someone contacting me from DistrictOr higher statue in the company there is a situation that has occurred and I feel like I am stuck because of the situation
eusida b | Overall ExperienceThe manager (guy who speaks French) was extremely helpful and very personable. It was a pleasure to interact with him. Would highly recommend.
Robert L | Overall Experience