Customer Reviews for U-Haul of Pompano Beach

Rating:

5.0

Great service very satisfied

Rating:

5.0

Polite and professional staff

Rating:

5.0

Review for U-Haul of Pompano Beach by Richard Blanco Rating: ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of renting a 9' Cargo Van from U-Haul of Pompano Beach, and I must say, my experience was nothing short of excellent. From April 12th to 15th, 2024, I utilized their services and was fortunate enough to secure a special extended rate that made the entire process even more satisfactory. Exceptional Customer Service: Firstly, I would like to commend Marcil, the store manager, for his exceptional leadership skills. His ability to manage and train the staff effectively was evident throughout my interaction with the team. Marcil's calm and methodical approach to resolving any issues that arose was impressive and made the rental process smooth and stress-free. Going the Extra Mile: Additionally, a special shoutout is due to Ronda, who went above and beyond to ensure that I had the best possible van for my needs. Her effort to accommodate and personalize my experience did not go unnoticed and truly exemplified the high level of customer service that U-Haul of Pompano Beach prides itself on. Overall Experience: The rental procedure was streamlined and efficient, with no complications. The van was in excellent condition, and the terms of the rental were clearly explained, thanks to the well-trained staff. It's clear that this location values customer satisfaction and works hard to maintain a welcoming and professional environment. Conclusion: I highly recommend U-Haul of Pompano Beach to anyone in need of rental services. Thanks to Marcil, Ronda, and the rest of the team, I am thoroughly pleased with the service provided and will definitely return for any future needs. Address: U-Haul of Pompano Beach, 801 S Andrews Ave, Pompano Beach, FL 33069 Thank you, Richard Blanco

Rating:

3.0

More Pick up trucks.

Rating:

2.0

The lot was difficult to navigate. My reservation was rented out from under me. I was charged anyway. A couple simple oversights became difficult to resolve. My h more difficult and time consuming than it should have been. OTOH, the people were nice.

Rating:

5.0

Uhaul had NO air conditioning. The worst driving moving truck ever experienced. Staff was amazing though.

Rating:

5.0

Exelente

Rating:

1.0

I’m still waiting for a response over 2 weeks later on a complaint. Have the boxes ready as promised next time in the drop off date for loading them. I wasted an entire day off from work while you trained a new fork lift driver and it also wasted my moving helps time as they had to go to the location twice because they were not prepared, despite calling me the day before to confirm?

Rating:

5.0

everything was awesome and the staff went above and beyond to help me and my family secure and inspect our vehicle.

Rating:

5.0

Great service and lovely place

Rating:

2.0

I had a reservation yet no truck at Wilton Manors FtL.. sent to another location , on Pompano 10miles away, and got same answer .. Rebecca went above & beyond to take care of me and my 3 helpers.. I did not receive $50 consolation as promised and I expect it asap thx

Rating:

1.0

It took forever to get in and out of this place. Your computer system wasn’t working yesterday and then it wasn’t working again today. I would avoid coming here again in the future.

Rating:

1.0

Stop over charging. They made me rent a trailer for two days for 5 hours use. Said they where almost out. They has a dozen sorting there. Very unhappy.

Rating:

5.0

From Stress to Success: How U-Haul of Pompano Beach Turned My Move Around Dear U-Haul Management and Future Customers, I recently needed the services of U-Haul of Pompano Beach for a significant move, and I am compelled to share my experience, highlighting the exceptional service provided by the staff, as well as addressing a critical area for improvement within the company's reservation system. Firstly, I would like to extend my deepest appreciation to Marcel, Rhonda, and Mr. Blake, who were all instrumental during the pick-up of my rental. Marcel and Rhonda went above and beyond in ensuring that I received the truck needed for my move, demonstrating exceptional customer service and dedication. Mr. Blake's commitment to maintaining the equipment in pristine condition for renters like me did not go unnoticed. Their collective efforts significantly contributed to a positive ending to what was an arduous and frustrating start of the rental process. My experience was not without its challenges, particularly concerning the reservation and scheduling of one-way rentals. Despite making a reservation for a 26' truck well in advance (on March 11 for a March 23 pick-up), I encountered unnecessary stress due to the lack of clear communication and assurance regarding the availability of my requested vehicle. The disclaimer regarding pick-up locations did little to prepare me for the last-minute notification that my truck was not available at my preferred location. The alternative offered—a significant detour to another location—was impractical and could have severely disrupted my moving schedule. Thankfully, a solution presented itself when a 26' truck returned while I was discussing my predicament with Rhonda. Marcel's quick thinking and efficient handling of the situation allowed me to utilize this truck for my move, demonstrating remarkable professionalism and calm under pressure. This turn of events enabled me to complete my move as planned, returning the truck the next day without issue. While I am immensely grateful to the staff at U-Haul of Pompano Beach for their invaluable assistance, I urge the company to review and improve their processes for one-way rentals. Ensuring that vehicles are available as reserved, without last-minute changes, is crucial for maintaining customer trust and satisfaction. Thank you to the Pompano Beach U-Haul team for your dedication and hard work. You are a significant asset to the company, and your efforts are greatly appreciated. Regards, Richard Blanco 954-822-3739 richard91057@yahoo.com

Rating:

5.0

Just keep on doing what you do !! Great service !!!

Rating:

5.0

Excellent all around!

Rating:

5.0

Great service very satisfied.

Rating:

5.0

You can Ask if the use will be interstate long distance and then suggest a newer truck , I did state that I would be keeping it overnight and drive ing over two hundred miles, round trip .. The truck had almost 150,000 miles on it . The transmission felt like it was slipping when you start off and was struggling to get to 65mph . It was a lot of play in the steering wheel and the alignment seemed off . It was a torturous drive . Also all other times I rented from UHaul in the past and it has been many many times, the gas tank was full. This rental had a little over a quarter tank. So before I could even get in the interstate which is a half mile away from dealer I had to get gas then get gas as to ensure I had what I left with. Seems like a lot of work for the customer . It was also smelly inside , radio hardy worked . Not wifi friendly .

Rating:

5.0

The only one think when I pickup truck I have one price and when I return, I get overcharge.

Rating:

1.0

Normally I have an great experience at this location but this time was completely different the lady who checked me out was rude and condescending very bad attitude until I threatened to call the manager only then did her attitude change I will never go back there because of her

Rating:

4.0

This location was okay, however my entire rental experience for a motorcycle trailer was a disaster. Despite having made a reservation at the location on East Sample Road a month in advance, when I showed up to pick up the trailer, none were available. No prior notice from the store. I was then sent to the location in Pompano Beach which had a larger trailer (which I did not want, but was out of options at that point), with the guarantee that I would get a larger trailer for the same price as the smaller motorcycle trailer. This was confirmed by the Pompano store during my wait there. At my travel destination nearly 300 miles away, I received a phone call from UHaul wondering if I was bringing the trailer back. I said "No, I have it rented for four days." Confusion on the other end of the call. I returned the trailer today as scheduled and received an emailed receipt, which was wrong as they charged me for the price of a the bigger trailer. The total fees were double what was supposed to be charged. I have spoken with the representative who assured me it would be fixed by her manager and they would call me with confirmation. Nothing yet. This is the second time I have had difficulty renting trailers from the East Sample road location. That place is a complete disaster. Not only did I lose over 2 hours of my day on Thursday, the bigger trailer cost me significant more money in gas. Now, after return of the trailer, my bill is completely wrong. Not easy and simple as advertised. The Pompano location does have much better customer service and inventory. Just a shame I have to drive a much greater distance to go to that store, rather than the one that is very close to my home.

Rating:

3.0

I reserved a 10 footer truck on yesterday, it was the same truck from the day before, I refuse to take it cause they still hadn't had service for the tire maintenance problem. So they did give me a 15 footer for the same rate. But as the day went there was a problem with the a/c, so I called the store and spoke with the manager, when I returned he checked it out and resolved the issue for me, I was pleased of his satisfaction to the customer. But they really just need to inspect the trucks better.

Rating:

3.0

They keep giving me a vehicle that needs some kind of tire maintenance done and haven't done it, yesterday made the 3rd time they giving me that truck. I reported it roadside and they said it needed to be checked.

Rating:

1.0

The workers need training. They have absolutely no idea what they are doing over there.

Rating:

5.0

Professional team. Everything went smoothly.

Rating:

5.0

All good. Everyone friendly, fast courteous service. Will always recommend !!!!

Rating:

2.0

Had to return to add coolant Oil level gauge kept fluctuating Major rattling sounds

Rating:

5.0

Almost had an issue with a location change for my truck. Called customer service and PATTY helped me out. It was probably the best service ive ever gotten over the phone. She was so helpful and made sure I got my truck for my moving day. Seriously impressed by her commitment to help me out even called me at 7pm to make sure I got what I needed. Thank you Patty. Keep it up Uhaul thats what its all about

Rating:

5.0

Very patient with me because I had to change dates and time several times due to the buyer and closing problems with the selling of my home. All turned out good and u haul Was there for us.

Rating:

5.0

Great customer service, easy to do bussiness with UHAUL

Rating:

1.0

The reprehensive could not properly read a fuel gauge and wanted to over charge me for the return fuel reading on the vehicle. I returned the vehicle exactly the same amount of fuel I took it with. I know what the reading was. I put more fuel in the vehicle not to pay an extra for the fuel level. I over fueled the vehicle to satisfied the reading to end the issue with the employee. I got a different employee when I came back to do the return. Teach your employee how to read a fuel guage

Rating:

5.0

Marc provided excellent service, leading up to and closing out my reservation. Highly recommend this location.

Rating:

5.0

Thank you Sakira you were very professional and helpfull You are the best

Rating:

5.0

Friendly service from inside to the outside. Highly recommend going to this facility versus going online. Very accommodating staff. Five star service

Rating:

4.0

My install guy was very good and kind. It was a bit slow ringing me up at the end. Lots of trainees there, but they didn't know yet how to finish the sale.

Rating:

5.0

My trip ended up with my vehicle breaking down. Your scheduling department accommodated me and allowed me to return it in Pompano Beach. The guy there was awesome and made my return easy. That relieved alot of stress for me. Keep up the good work

Rating:

3.0

Shit show in holding the appointment. Truck smelled like a greasy repair shop. Bad vibration in front end and the truck needs an alignment. Steering wheel is off by 30 degrees. Also the mirrors don't adjust properly unless you move the seat up and drive like an old lady...

Rating:

5.0

The service was suspended.

Rating:

5.0

We will see as the Rentals continue. THANK YOU. Felipe Munoz.

Rating:

5.0

So my kids are so excited to move to Florida - the folks are so cool here. My kids currently thinking that every place in Florida is like you are in Disneyland thanks to the cool and caring staff who treat my family so special - this is the Uhaul location to go to!

Rating:

2.0

This is a almost new vehicle but showed poor cabin maintenance, looks more like truck with three times the miles on it. I drove off in the shade and dint notice the dirty windows, when driving in the sun, I had to pull over on the first gas station to wash all glass. then when loading, I discovered Roaches and had to fumigate. I mentioned this to the clerk when checking out and asked to speak to the manager, I was told Mercedes is not available, she tuck notes, said I would be contacted with a follow-up, none was received. This is a fairly new, large and clean franchise but the people that run it don't match up. The front staff while friendly should get instruction to be more professional. I'm a frequent U-Haul renter on different places and can judge a well run place the minute I check in, this place does not hit the mark. Not to be posted, it's more intended for owners and management to take a closer look at the shortcomings. I always use U-Haul when I need a rental and will continue to do so. Hans

Rating:

3.0

More help

Rating:

3.0

Better customer service with some employees, I was waiting on someone to check me on returning my trailer,young lady walks by and says some one will right with you. Another customer comes up and she comes out and checks him in and I'm still waiting and when she finishes looks at me and ask could she check me in, tells me she has a customer inside, where ; l walk inside to look she was walking around, l rent from this store daily, some of these new employees need better training on customer service .

Rating:

4.0

A little wait at the rental pick up desk. Very helpful agent at the rental desk The only problem I encountered was the truck return after hours on the U Haul app. I couldn't get a definite response on whether the return had gone through.

Rating:

5.0

Both guys from pick and drop off were very nice

Rating:

3.0

Verify that each customer is leaving the premises with the correct equipment on their rental agreement. someone drove off with the trailer that I was supposed to be renting and the only other one like it had flat tire.

Rating:

5.0

The staff at this location is exceptionally amazing. I came in with a five-year-old child. They gave her stuff to color with talk to her and played with her why I completed my reservation. Thank you for the wonderful service.

Rating:

5.0

Excellent

Rating:

5.0

Great customer service, location and vehicles

Rating:

5.0

Every employee I encountered was willing to assist. It was a great experience for me as a customer.

Rating:

5.0

I have no complaints. Employees were very helpful and polite.

Rating:

4.0

The girl who checked me in was great

Rating:

4.0

Be more honest,

Rating:

2.0

The young man that was checking me in was extremely rude and disrespectful. The other staff was friendly but because of his attitude I would not recommend anyone to this location.

Rating:

5.0

Everything was great! Very helpful and very friendly!! thank you!!

Rating:

5.0

The employees who were there were tremendous.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Everything was perfect. I made reservations online and was in and out.

Rating:

5.0

Contactless truck pick-up was great. Needed the truck at 5AM. Really convenient

Rating:

5.0

Great service l enjoy it so much

Rating:

5.0

Brandi was the BEST!

Rating:

5.0

Great.

Rating:

5.0

The staff was very friendly at the start and finish line. You all are very pleasant and welcoming into the facility and very knowledgeable of the equipment and insurance to offer to clients. Thank you all!

Rating:

5.0

Great experience! Thank you!

Rating:

5.0

Rented three time! had to put everything into storage,., had some vehicle issues last time, however supervisor Mercedes was excellent in handling the situation and because of her attention I will now be going back as I have to finally move everything into my new home. main reason I will use U Haul again is due to how Mercedes was quick to respond to my needs and get everything corrected..great job Mercedes.

Rating:

2.0

I made a reservation that had no way of possibly being hinored because the equipment was due back 2 hrs after my pickup time. I was forced to rent a truck plus pay the gas, miles, insurance that i would not have paid if my trailer were available. The credit did not cover the costs that were due to the poor reservation system.

Rating:

5.0

Friendly and helpful staff!