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Praveen M.Customer Reviews for U-Haul of Poughkeepsie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm new to using a hitch. It would've been nice to have a quick course on it's use. I didn't know where the wiring was installed and how to use it.
Jorge R.The customer service representatives at this location did a great job!
Justin M.I always had a good experience with this facility, Vehicles well mantained .
Eduardo E.The entire rental process was difficult , we picked up a truck at 530 in the morning and you guys called my boss and another contact at 530 in the morning and wouldn't let us take truck unless they picked up. Ridiculous !
Elizabeth B.Nothing, the young man that helped me was courteous and fast setting me up picking up a trailer. In and out in 10 minutes. Awesome!!!
James N.The young men that assisted me in the process were very helpful and di and excellent job
Michael P.Our associate amir took us right in to do the work.he was finished in the time that he said that it would be done.
Frank A.Ashley was super helpful and even brought me my belongings that I left in the truck. 10/10 experience. Thanks to her.
Jonathan L.Please explain to your customers when they pick up a truck, if the gas tank is on Emty that when reurning the gas would half to be a quarter tank when returned. If not it will be deducted from the deposit, which was explained to me in Youngstown Ohio, this should have been done in Poughkeepsie New York...
Phillip R.Customer service at this location is the worst!I would not recommend this location to anyone.the workers are not friendly and not helpful at all
Jacquelinne F.Unfortunately the truck I rented, wasn't in the best condition, didn't know til after I was out on the road at a distance from the rental location. It was making weird kinda noises from under the truck when u pressed on the brakes. Also it would be convience if the option to pay cash was available. Thank you
Jeffery J.The rep, Jazmin, that assisted me was awesome!!
Bridgett S.Nothing
ANNABEL Z.No complaints. Got exactly what I needed and explained very well
NUNZIOF G.Nothing. I've been renting from this location for many years. Always well managed. A big welcome to Ashley, the new store manager!
Robert M.Vehicle was clean, seat did not adjust. Suspension system non existent. Engine very loud. Transmission on its last legs.
Mary O.Interior of Van itself was dirty outside of van was dirty everything else after that was not applicable because nothing was wiped down everything was Dusty garbage was left in the van then needs alignment transmission slipping passenger side signal out
Tibor S.Nothing. Great service
Tim C.The only thing that was bad is that the headlight was out so I could have gotten a ticket if a cop would have seen it
David A.Both front tires had slow leaks when vehicle was given to me
shaniqua A.The trailer smelled like horse ,
todd F.Better roadside system
Thomas R.Employees were helpful and on task
Jonathon Z.Everything was very nice . First time I rented a truck . I would recommend to peoples
Gloria S.The worker I dealt with was so pleasant and very helpful. I am definitely appreciative, made my experience smooth.
William H.This is the only location I'll use
Brian T.First truck had a low tire. Next had check engine light
Stephen F.Nothing. Everything was in place like I ordered it
Jacenta L.Good job Keep it up U Haul
Jamison C.I still have not received an email with my final receipt.
Walter M.The facility looked like it was closed. The staff we very helpful and friendly. I just thought I should let someone know that I almost left because I thought they were closed and they were open.
Sam A.Fix your damn key drop box the shits broken.
keith H.Don't offer an empty truck to a customer. you've charged the previous renter the "charges" for bringing it back empty - use that money and fill it to 1/4 tank.
Jane L.When I picked up the truck, I was handed the keys and no paperwork. I was told it had 1/2 of gas and I needed to return it with 1/2 tank. I returned it with 3/4 tank and was told I would be charged $30 for gas. When I explained that I was told it had 1/2 tank at pickup, the clerk gave me a look, but when I showed them that I wrote that down, they waved the fee. I think the person when I dropped of the truck was very nice and reasonable. I think the person when I picked up the truck may have just made a mistake, but it expected to get some sort of paperwork. Overall, the process was easy and the truck did what I needed it to do.
Duane B.Check engine light was on. Sounded like truck had pretty serious exhaust leak. Price was more than I hoped for, I've rented often
Daniel T.5x8 trailer was in poor shape. The door was almost impossible to close & lock. The interior apparently had mold as my property came out with mold all over. I would take this particular unit out of service.
Chris D.When I picked up the uhaul I was told that I was given a $16 credit because there wasn't any fuel in the truck. When I return the truck, the $16 credit was added back to my bill as another charge, even after returning the truck with more fuel in it when I picked it up. Explaining that I did not agree with the final charges, I was notified that I'd be getting a call from someone at uhaul is discuss it. Phone call never happened and I still got charged with the additional $16 fee.
Mark D.The only suggest I have is possibly a light air freshener and a quick vacuum to the seats of the equipment. Other than that my experience today and past have been a pleasure. Fast service and always pleasant customer service
Qiana W.I did not need to use any of the blankets that were in the cargo van at the pick-up but just as an fyi they were wet.
Robert C.Excellent service!
Manuel Eric Q.Very good
mostafa D.The staff were knowledgeable,kind,and friendly.
Samuel R.Keep up the great customer service
Stephen C.I was given a receipt when I checked out that reflected my final payment. However I was billed MORE on my CC. Went to the store I rented the truck from and they said I had to wait 4 days to see if that amount was billed Also after I left I started getting random texts from people stating they helped with my truck and wanted to get to know me. It was 3 or 4 different texts.
Karin M.Nothing everything was smooth and easy thank you
Eugene M.Good
rachadi M.Super helpful group of folks. I ordered the wrong truck and they were super chill about making sure I got the right thing.
Dillon W.Everything went smoothly.
barry R.The equipment needs to be clean. Not just cleaner but clean in and out of the vehicle.
Paul B.Not a thing needs improvement the young lady who did the work was amazing and had amazing skills with her work and customer service 💯
kenny C.Nothing. It was a quick and easy rental. Your staff was really helpful.
John S.