Customer Reviews for U-Haul of Rancho Cordova
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Rancho Cordova
Quick, simple, easy and very friendly and helpful staff and management. Excellent experience....highly recommend this location.
long line, one counter person, certainly wasn't express check in
Friendly and helpful staff.
Nothing. Great service and experience.
This is a location that should be an example for all others. Customer service was excellent.
Your location is easy to see from the freeway but not easy to obtain access from the surface streets. No mater I like doing business with your location.
the agent had my sign that I had to bring back the van with a full tank. The tank was below full by about 8 gallons. Until I returned and actually looked at the paperwork, and filled the tank to full so that I wouldn't get charged for fuel, did I see that it was on the paperwork. Maybe if she told me that when I rented the van, I wouldnt have wasted an extra $20 on gas. The location was 12 miles from home as it was so I had to pay for 24 miles just going back and forth. Ive rented a van just a few weeks ago in Folsom and they explained everything and were personable. I guess that was too much to ask?
the truck and car dolly were great and drove very easy, service was great and fast (Rancho Cordova, CA)
Everything went smoothly. Prices are good. Service great. No waiting whatsoever. Easy in and out of location.
the staff was extremely helpful and accomodating
I was moving stuff by myself and I shared that info with the person renting it to me. I didn't check to make sure that the truck had a ramp to use the dolly, but it did not. So it was a struggle to get some of the things into the truck. The staff were very nice and helpful at this location, I would rent here again.
Everything was quick and easy. The people helping me were super nice and helpful.
Awesome staff, very helpful, had me in and out in under 10 mins. Great experience.
Brent & Wesley were very helpful. Great customer service!
Reservation made for a 6x12 trailer which was changed to a smaller trailer 3 days before pickup. I had to make two trips because of this. U-Haul should honor reservations.
Very pleasant indivuduals who did the truck walk around as well as the final check out.
One guy there did an excellent job of manning 3 counters (Brent Fayne was his name I think). He needs a raise.
Treated well by your agent, Brent.....Truck was clean and in good condition....Overall: Satisfied customer.
Cut down on the wait time in getting the rental equipment ready to go, as it cuts into the time of the project that awaits the renter. Big line on Saturday and only one yard guy to facilitate getting the equipment ready.
It scared me when I called the 800# to confirm and they said the truck I'd reserved wasn't available. When I called the actual store, it was. Westley was very kind and reassuring.
Clearer instructions from staff upon arrival
Customer service staff seems disgruntled and rude towards customers. The truck I rented had a fresh big dent in the fender.
the truck although clean was really old and slow, I would like to have received an update and gas efficiency truck.
Quickest processing ever! Very thorough review of vehicle upon my return. I stopped going there because if a previous employee who was obnoxious . She is gone and all is terrific if not better.
Brent was very helpful and have me the highest quality of service! I would highly reccomend this location.
Very quick disconnect of the cargo trailer I rented. He thanked me for folding the blankets. Very good!
customer service was excellent, courteous,and fast!!!!
I ordered a 10 ft truck and was told they have one at mills park drive, Rancho Cordova, ca and to get a call saying there was none, I would have to get a 14 ft. I was very upset with that.
Quick check out truck ready abd
More trucks available in Folsom. Reserved it for Folsom pick up and was taken away twice. No compensation for the additional mileage.
VERY friendly and VERY FAST service!
30+ years of dealing with Uhaul Pyrites and always appreciative of Uhaul.
The boys there do a great job. Westley and Colin went up and over the call of duty for us.
Most impressed with your staff, especially considering there was a rush of business when I came in without a reservation and there were only two guys. I used to manage a U-Haul yard in college when we used to put trailers on bumper hitches. Your guys were very good and very courteous.
Great staff! Very friendly and helpful.
Excellent service from start to finish! Thank you U-Haul of Rancho Cordova!
The Rancho store is the best!
Nothing....The service and equipment were great....
I got charged a cleaning fee when i returned the truck spotless...i also got charged for blankets i did not use...very upsetting when money is an issue...as it often is when moving
Great, friendly customer service. Good hours. Without my asking, offered a night-time drop off service if I went over time. Another benefit people don't think of... I was able to park my car there. This saved me the trouble of getting someone to drive me there and pick me up afterwards. This is very important on a busy moving day! Thank you! A1 Service!
Uhaul is ALWAYS true to form. One way or another, uhaul finds a way to make the "low cost" high as can be. Uhaul ALWAYS makes up for the supposed savings.
fast and easy works for me.
The manager Bret is a great guy. He is very friendly and knows how to take care of his customers. He always gets me checked in and checked out quickly. He is a great asset to U-Haul
I was charged twice for the Safemove Plus (once from the pickup location and once from the dropoff location)and i still haven't received a refund even after speaking with 2 different Customer Service Representatives and someone at the dropoff location.
Awesome staff at the Rancho Cordova Site.
Give more miles for local movers
The Check In service guy was excellent, efficient, and amazing. He was running three computers at once and moving the line through. The experience was very very good.
excellent customer service. renting the truck was painless. Return was also excellent - very fast, very courteous, very much appreciated.
The staff was real nice, and helpful when asked. I checked in with I believe the manager who was fun and candid. I've used this location in the past, due to proximity, but found this experience much improved form past usage. The truck was not very clean, and the fuel tank was not full (I returned it full). But overall it was a good experience. Check in up returning the truck was very fast!!
We rent trucks every week from these guys and they are awesome!!!
The manager here is excellent Friendly and goes out of his way to help . Thanks for the great service.
All three employees working were friendly, efficient, patient with all the grumbling people in line, and kept an upbeat positive attitude while getting us all what we needed and on to our tasks for the day. They were each great to work with and the main reason I would use this location and will recommend it to anyone who asks.
nice efficient courteous staff!
When an individual rent a trailer for a one way trip 720 miles away you should make sure the trailer has decent tire on it. all 4 tires where mostly bald and we had 1 tire actually go down one us during the trip.
My vehicle had the gas hosed cut and so when I went to refuel the car, the gasoline leaked all over the ground. This was so dangerous to me as I have been driving the car with an exposed gas tank. The employee took off some discounts for fuel that didn't apply to me to look like he did something to remedy the situation, but in the end I still paid for the bill. Terrible customer service. Especially when you think that one of your customer could have been seriously injured driving a vehicle that wasn't fully inspected for safety. I am still shaken by the experience.
Allowing customers to believe their rental will be $19.95 in large writing and in small writing a mention of a mileage fee seems a bit underhanded. A flat fee for in town same day rentals would be nice. Home Depot can do it, why can't you? I like the customer service at U-Haul but it is getting to be to expensive to continue being a customer.
This place was awesome...they didn't have a tow hitch in the shop so the manager on duty let me barrow his.... He went out of his way to help us....I won't go anywhere else to rent a truck or van.
Derrick Tillman was amazing. He was so helpful and courteous. He provided outstanding customer service and in my opinion an asset to the organization. The office was extremely busy on Saturday morning but the staff was very efficient in getting all the customers handled and on their way. Great job by all!
Everything about this rental was awesome, from the emailed confirmation and receipt to the guys being there 45 mins after closing and willing to help us check in. I highly recommend this UHaul dealer as the best I have ever used.
Thanks, very helpful staff.
The truck barely ran. The gas gauge worked poorly and an overwhelming gas smell entered can during stops. The wait to get my on line check in at the office was 40 minutes!!! Why check in on line???? Very disappointed!!!
Make sure that the equipment that was rented by the customer is put in the truck. Do not tell the customer that they can have the van at 8:00am when the place does not open until 9:00am. It said 8:00am on my confirmation email.
Friendly staff all of them said hello and helpful.
The service was good. The staff was friendly & and efficient. The truck was not in good condition; the suspension system was worn out; the engine did not run well, seemed to miss-fire. The truck in my opinion should be taken permanently taken out of service.
It was the service that I appreciated. These folks worked with my wiring, found that the harness that I purchased was bad and replaced it - in 100 degree plus heat. Great attitudes. Great customer service! Friendly and above and beyond helpful! :)
I am very pleased with my u-haul experience.
I will recommend and continue to be a customer.
I loved the new cargo doors on the 5X8 covered trailer.
I found a few open packets of male enhancement pills in one of the cupholders. They were totally visible, Im not sure how they werent caught but other than that the customer serivice was awesome and very helpful.
Easy, convenient and quick Check In and Check out.
Staff was very helpful with reservations and vehicle prep
Very responsive in and out in less than 5 minutes excellent
At times your computer system at this location is very slow and significantly adds to the time required to execute the rental contract. This is compounded when it is the first rental of the day and you already have a line with 5-6 customers ready to sign the paperwork and get on their way! While this renatl was mid-day and executed very quickly, my rental a month before this one was much longer than it should have been due to the computer issues.
In this day and age with the cost of hardware and an all time low, and internet speeds very fats, I find this a customer service issue that needs attention for this location and maybe system wide????
quick prompt courteous service, not sure what can be done to improve. Well, you could pay me to use your stuff, but then you probably wouldn't be in business for very long.
We hired movers to pick up from Rancho Cordova and deliver to El Dorado Hills so I don't know what that location was like. Communication overall was very poor. First was poor communication on high fluctuation of rates. Was $1200 one day, the next day it was $1700, and no explanation...so I had to make 3 calls to get to the right person to explain. Second was very poor communication on day of move...I missed a call from Rancho Cordova location so tried to call them right back, was put on hold for 10 minutes, tried several more times and just got routed to call center. I told call center person I needed Rancho Cordova location to call me back asap, and she supposedly sent them an IM right away doing so...I NEVER got that call. Third poor communication was about arrival timing. The only reason I knew the box arrived 3 days early was because I called to get the shipper info, and when I called the shipper on Friday (arrival scheduled for following Monday and unpack on Tuesday) she said it was delivered 9 am Thursday. I never received an email from U Haul telling me it had arrived, And, the website continued to tell me it was in transit until Saturday. When we got to UHaul location yesterday to unpack, person at desk directed us to back parking lot and said there would be someone back there to help us locate it but it would be the only one, and therefore obvious. There was nobody back there, and, it was not in the parking lot, it was in the building...so that took another 15 minutes to find. All in all, poor communication process throughout, and about half the people I talked with were helpful, the other half could care less about their job. Very disappointing.
Person helping us on our return was wonderful.
Just keep up the great service like you're doing.
Great Staff, excellent service. Thanks Brent!
The employee tried to scam my husband out of a $25 fee for not sweeping out the truck. My husband said he would sweep it out but the worker said he couldn't find a broom...but he did say he would take some cash to let it go.
Excellent customer service.
Brent the store manager was very helpful with my reservation. His other staff members were also attentive to my needs and explained everything in detail.
Quick, easy rental and friendly and helpful personnel. Equipment and vehicle is good condition. A simple, no-hassle experience.
The was no working bathroom at the office and I was told I couldn't use the one in the shop...bathrooms are often an urgent necessity to old men...like me.
No improvement needed. The men who helped us were the best.
Extremely on top of their duties making the rental process fast, efficient, and the manager was a really funny, professional guy. 10/10!
They were great, very apologetic for the problems I had.
The rancho cordova location is a well run customer focused location. They get a five star rating from me and I will give them my business next time I need to rent!!! The Lodi location that handled my roadside emergency is awful zero star an needs new personnel. It was a nightmare and I will be complaining to corporate about Lodi Uhaul. Thank you Brent and the Rancho Cordova team for the great customer care!
Great team, great manager.
The young men working there were thorough and business like. Very efficient and yet courteous and professional at all times. The rates on cents per mile were reasonable. I rented 7-15-2014
I was told that the gas tank is full. I drove
All was good until we dropped off the truck late at night and the box to drop off key was gone. The good thing was we were able to contact uhaul and get instructions on what to do. Everyone was nice and helpfull. All ended well
I did NOT leave a dirty trailer but was charged for one!
Improve the mobile app... it is difficult to use.
4 attempts to create a reservation and it was unclear if I succeeded. Called the toll free number instead.
The whole staff was great. Took care of me within minutes of pulling in. Now this location knows how to do customer service. I will definitely use them again.
Amazing costumer service! The general manger was amazing.
Our trailer was hooked up incorrectly, but on return the person who helped us admitted it, got the manager, and they apologised and assured us that the people involved would be trained properly.
All reps were very helpful and informative. Thanks!
Everyone was great. Very professional.
Excellent service and equipment.
Brent was wonderful. He made a really bad day, turn into great fun. He went out of his way to make us comfortable and took care of us like we were family. There should be more people like him in all walks of life. He was terrific.
The payment of this transaction was mishandled and charged to the wrong card!!
Great service overall. Affordable price, new truck, gentle ride (load did not shift at all), the staff is friendly, accommodating and knowledgeable. Overall, very, very good experience. Thank you so much for such a great, convenient service!
Upon return the technicians had us stand outside with them in 100+ heat while they checked lights, windshield wiper fluids, oil level, etc. Then they charged me for 2 days and more than doubled the mileage. I caught the mileage before it went on my VISA but not the 2 day charges. It was hard to understand with the tech holding his phone for me to read in 100+ heat. I'm still trying to get the extra day charges back from them. I was supposed to have the truck until 6pm, returned it at 3:30 but still was over charged. What a scam!
TheY were quick and efficient while treating me very well. Overall an excellent rental.
Excellent Customer Service.
The person that checked us in said that if he had this truck on his lot he would not of rented it to us. The truck was going to go into the maintence shop to be fixed before it was rented again.
I had the best experience. I originally ordered a 17 ft truck but were unavailable so they upgraded me to a 20ft truck at no charge. Definitely will use them again in the future !
Always a good experience when using this location.
This is the best run Uhaul facility I've ever (in the last 40 years) dealt with. Trucks are clean, everything works, staff are friendly, but more importantly, are concerned with providing good service. They are thorough and enthusiastic, in the office and on the lot. I've become a regular customer. Because of them I don't have have a truck payment. Somebody is providing good leadership, and they work like a team.
Brent and his staff are always fast and polite.
They are the best group
Very easy to drop off the truck.
Uhaul.com website did not reserve a 20' truck for me but instead a 17' was reserved despite my confirmation saying a 20' was available. Disappointing to say the least and makes me hesitant to use that as a rental again
Cannot think of anything that needs improving. Store was well equipped with moving supplies & competitively priced (well done, U-Haul!). Kudos to Mr. Brent Fayne. Very friendly & professional Gm who really knows his stuff.
Once he was able to serve me, getting my trailer was quite expeditious. Check in when I returned the trailer was equally expeditious and painless. I'd rent from this U-Haul facility again.
Apparently uhaul has changed their policy. Make sure you are aware they don't completely fill the gas tank. I think this is ridiculous. Even with their grid advising on how much you will need to fill the tank back to what you received it at is still a guessing game. The grid said I needed 13 gallons and I started with 10 which was more than enough. I think they over estimate so the customer puts in more than needed. The guy who cometed my paperwork became irritated when I asked him why they no longer fill the tanks. This location was better than most I've been to, but was not above average by any means.
Everything went smoth as silk , from time I got there till I left. Thanks for your help Jeff
The people were amazing as was the customer service. Thanks so much to all who helped make our move much easier!!
The time it took to process in and out was fast - I liked that. Also, the staff was friendly. I can't think of any needed improvements.
Good experience at this location twice in past year. My preference would be to go thru pre-trip inspection; tires, damage, etc. WITH representative. My daughter recently rented one with flat tire from another location.
You guys were supberb!!!!
My reason for not recommending you to a friend has nothing to do with your performance as a facility and everything to do with the fact I am not in the habit of recommending businesses to others. I don't facebook and tell everyone what I do all the time and I don't go around recommending businesses. I will say thanks for the good customer service I received.
Thank you for your business.
I am writing this to refund $53.95 for one day rental was charged in error. I was charged two days without my awareness as to be charged 1 day. I would think a confusion occured on this.
On 6/2 at 3 pm, I called Rancho Cordova office and asked if I could return the truck before 7 pm instead of 4 pm since I had family illness ocurred during the move. A female associate excused me and gave me ok to return it by 7 pm. Even though I didn't complete the move deciding utilizing my van to wrap up the move, I returned it at about 6:55 pm. The assocate got the key and stated she would check in it the next day morning which is 6/3. However I got a wrong bill being charged one more day. On 6/4, I made a phone call to the same office and talked to Mr Blake ( ?). He stated he would investigte and let me know, but I haven't heard any updates yet.
I think it was a mistake and if not this was not fair to me for being charged one more day. Because I wasn't notified or made aware being charged over at the time when I called to ask the possibility to return it late. I could have had options either to return it on time or to continue to utilize the truck knowing I would pay the extra fee. In that case i didn't have to struggle with several trips with my van to carry small stuffs.
Please kindly review this request and refund of $53.95 for one day portion charged by mistake. I would appreciate your help and consideration. I trust your company's fair business. Thank you,
Nothing - Great customer service
told them I wanted to use a different card to pay than deposit card. deposit card was billed anyway. told sorry nothing can do.
Lot attendant told me I was lucky to have him undo my trailer "cuz it is my lunch time"
The manager Brent was very helpful, courteous and professional both times I rented Uhaul equipment. I would recommend that location to friends.
I have lived in this community for over 25 years, and I have used this U-Haul several times. This business continues to have excellent service and my experience this time was no different. Thank you for your good customer service.
I am still waiting for my change to be deposited to my Bank Account.
overall was happy..the 26ft unit I used was outdated and needs to go offline...very beat-up....but got the job done..The location I rented from was outstanding
Very smooth and efficient. Friendly staff
The guy who helped me was awesome.
everything was great got in and out real quick... great friendly service by everyone that worked there...
all the guys at the rancho location are fast and friendly. I rent from this location frequently and would recommend. Tim Christoff
Very pleasant staff and they were knowledgeable as well.
friendly staff. and the property was immaculate and well organized.
I've been to this location about 3 times. This time was the easiest and best so far.
The online "quick check in" was new and made the experience that much better. The gentlemen who checked me in was friendly and attentive. Also, he was well informed and knew what I needed right away. And he was cool!
The gentlemen who checked me in when I was done was quick and easy to deal with. He knew it was hot out so he was patient with me keeping the A/C on and the windows up in my car.
Great renting from them and I will be using them again here soon!
All staff worked well together and took care of me and my needs. Good ecperience!
Truck was immediately available and I was in and away in under 10 minutes.
Very good customer service
Whenever we started out in the truck, the first time I applied the brakes, the engine began racing and accelerated. I nearly rear-ended a car. Fortunately, when I slightly lifted my foot to really slam on the brakes, it sopped racing. It happened again, three more times,,but each time I knew to let off the brake to stop the engine. I told the person at check-in about the problem.
Tell your customers to drive straight through the equipment check-in/out lane; we were backed up into the Rancho Cordova, CA location by a gentleman that did not "see" our Dodge Journey w/ 5'x9' trailer attached.
The employees were friendly and very helpful. They suggested items I had forgotten.
I rented a 26 foot truck approximatly 10 days before my move at the Folsom city site for a Folsom city move. They imformed me that I would be recieving an email conformation in 1-2 days. They also informed me that they might not have my truck. My email came and it said that my truck would be ready at the El Dorado Hills location. That was acceptable since I lived only one block away from that site. The evening before my move I get a call and a text that now I have to travel to Rancho Cordova to pick up my rental. UNACCEPTABLE!!
Amanda and Brent make are great!
Only Brent on duty to assist customers and many showed up at the same time. He did an excellent job under trying circumstances. Could use another person in office to speed things up, but I realize that is difficult to schedule when people don't meet their appointment times.
Very polite to me and very efficient. I would highly recommend to anyone.
submitted complaint to manager on duty, very bad customer skills same person twice. Bad attitude, Rude, foul mouth to the point of wanting to fight stepping back to make sure it was on camera. Check your video! Please contact me for additional information.
The service is excellent and the people are very friendly so base on those two items I would highly rate this location. Otherwise, the physical location is less than desirable since it is so far of the main highway.
The running lights went out. I drove at night with the flashers on. Other than that all good.
The booking and set up was perfect and customer service in office excellent.
The vehicle was low on coolant, as a result started to overheat. I put water in and mentioned it when i returned the vehicle. The person who took posession of vehicle had me flipping lights, testing brakes and signals, then twalked away for 10 minutes coming back with a broom and told me to sweep out the truck. There was nothing in it.
Rediculous, after i moved, saved the vehicle from overheating and your labor and that was how appreciation was communicated. I will think twice about renting from this location in the future.
Their was a lot of people having to wait the next time if they had two people checking everyone out it would have gone faster. Other then that I have rented trucks from this location before and its nice
Help adjust mirrors before departure.
The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.
Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.
Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.
Thank Shana and chase for the wonderful help
Great experience with the representatives of this store. They were very friendly and helpful during my moving process.
Transaction completed by phone, then two days later overcharged $60. Brent won`t return my calls.