Customer Reviews for U-Haul of Rancho Cordova
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Rancho Cordova
Easy dropp off. Thanks for your help.
Brent, Amanda, and the rest of the group at this location are nothing short of Amazing !! Always helpful, very knowledgeable.
Staff very friendly and helpful at this location.
This U-Haul location is my favorite. The employees are friendly, knowledgeable, and get your rental going quickly without mistakes.
Awesome customer service!!! From the manager to the cashier....and all the employees in between. Thanks everyone. It was a pleasure renting the trailer from your facility.
everything perfect..thank you
Very professional, made for an excellent experience
The two guys working there were very friendly and helpful.
I had several issues with this rental overall and have already made my complaints to the regional manager.
The process was really simple and everyone was extremely helpful and friendly. I'd be very happy to come here again.
Very professional staff, there to help with all my moving needs
Don't rent out trucks that have problems starting, trasmission shifts so hard its like hitting something, and features don't work. Will go with another truck rental that tests and maintains equipment properly.
Make the one that assisted me in charge of all customer service.
As a Businss person myself I really appreciate someone who's focus is to give me fast, friendly, painless, suburb service and excels at it!
Rejected truck rental. Might not have if you gave 10-20 free miles before mileage charges accrued.
Nothing at this time. Thank you!
The people I worked with were the best ever!
Really friendly staff and extremely quick & efficient. Great experience!
Brent provided me with excellent service
Bret (gentleman in the yard who delivered and accepted my U-haul truck) was extremely helpful and friendly, a real asset to your company!
Great service. Had the truck and equipment ready on time for pickup. Even called on Thanksgiving to verify the rental and offer a better deal on days/mileage. Called the day before dropoff to verify when I was dropping off the truck and to remind me of the new location for dropoff.
Very easy and quick pick up and return process
Great customer service. The guys were friendly and knowledgeable.
Very curteous and helpful staff.
West (UHaul agent at the counter) is by far one of the best customer service experiences I have had in a long time. He was courteous, knowledgeable, engaging, thorough, and efficient.
cashier was nice and helpful, gentlman at uhaul return area was rude and sarcastic for no reason
No comments. Everything went as well as expected.
Great customer service personnel
The truck was clean; however, it smelled of Marijuana. Apparently, its a common thing for people to rent Uhaul trucks to transport Marijuana. Uhaul can hopefully find a way to clear out the smell better. We were worried all of our stuff would end up smelling but thankfully it didn't, after we aired out the truck.
They where super nice and very fast. Thank you.
The gentleman at the front desk was very friendly, helpful, and personable.
Excellent service and equipment
Excellent service and equipment
Great customer service from the beginning to end of process. Thanks!
Excellent customer service. 5Star
Thank you Westley for your help and professionalism!
truck lights no working, took the time to find the blown fuses, thank me and very professional. Best uhaul experience I have every had.
The staff provided me with exceptional, prompt service. This store really has their stuff together!
The windshields could be cleaner.
Quick pick up and even quicker drop off. Absolutely great rental experience.
Excellent service once again!!!
This is the third time I have used this location and I am happy to have a UHAUL FRIEND close by!!
The Bad: The truck rattled and shook... heck, I thought the dashboard was going to fall off...
The Good: The staff in this location were wonderful!
just keep doing what you are doing.
I had a problem with the trailer ramp being bent and making it hard to latch and unlatch. I didn't mention it until I turned it in so they had no chance of correcting it while I had it. I am sure this location would have done something about it though. I have used this location for years and have always been treated well here.
Staff was great and quick. Check out was also great.
I was charged for 'extra miles' even though I took the shortest route, returned the truck with more gas than when rented and was one day early. I think there was an error on the miles allotted but they wouldn't check it out to verify.
No one ahead of me when I drove in so I drove right up to the line by the desk. While I was gathering my things to get out the U-haul rep started checking me in. He asked me to put the turn signals on while he checked in the front and rear. Said everything was good. I didn't owe anything so he said that was it, my receipt would be emailed to me. Whole check-in took less than 10 minutes.
I feel nothing there is nothing. Very good customer service.
There was a mistake on the drop off location, our paperwork said to drop here but the computer wanted to charge a wrong drop off location of $75, however the staff was very friendly and took care of it no problem.
Fantastic experience, employees were helpful and friendly and overall awesome! Wesley is the man!
Excellant service and attendant was great , will always use you as my moving company
The guy I returned my trailer to Monday morning at 10am was an absolute jerk. He was co pretext rude to me and to another guy who had parked his car in front of a few trucks. Instead of "Sir, can u park in the spaces over there," he was an absolute smart ass and totally rude and angry. This guy makes your business look really bad.
The passenger side mirror could not be adjusted. This makes driving dangerous. Otherwise the truck was good.
Customer rest rooms would be nice.
Had a bad issue with being charged a 2nd time for the car transporter and insurance for some unknown reason. And it took over two weeks before the erroneous charges were finally reversed. I also received no follow-up call that was promised and had to call back myself. I am not sure why this erroneous charged occurred and am definitely not sure why it took over 2 weeks to get it fixed.
Drop off was easy and hassle free. Nice facility. Cordial employees. Easy experience.
Friendly and orderly! The van was brand new, hard for it to be dirty.
Service was polite, prompt and helpful. They helped hook up my auto-transporter and changed the reservations twice for me. Very good service.
Appreciate the late night drop off so I could return that evening and not have to come back in the morning.
The guys at this location are awesome....always friendly, helpful, polite.
Service was excellent they really helped get the trailer on and on our way. Very friendly people. Thanks
Fast service for pick up and drop off. Truck was clean and ready to go. Friendly staff throughout. Thanks!
Need the ability to accurately track the shipment of the box
I never made it there. The U-haul had to be towed to my house and then towed away.
Great customer service at both stores! :-)
Very nice facility and helpful staff. Would have been nice if staff had checked the tightness of my hitch ball, because when I returned the trailer I found it was actually loose on my hitch! I admit I did not think of checking it before towing. I'm glad the ball didn't didn't fall off during our move. Everything else was great! Thank you.
Very good service and pleasant to do business with.
I got charged $40 for equipment charge and I did not have any equiptment. Please check it out
This experience could not have been easier.
The trailer had a light problem that had to be repaired after it was already loaded. The repair only cured 50% of the problem but was enough to complete the trip. Each unit should have a complete inspection performed before it is rented to a customer which includes all lights and bulbs.
Make sure the trailer has more clearance between other parked trailers and vans. I had a very tight squeeze pulling out.
I rented from this location one year ago and was not impressed. This time it was a totally different experience, the staff was friendly, upbeat, and great to work with. Great job with making this a great location to do business with.
Staff was very friendly and helpful!!
Horrible, horrible service. Very unprofessional and a very disappointing and streessful experience with this rental.
The person who helped us was very friendly.
I moved a year ago and was very critical of the service of this location. I was pleasantly surprised that things have turned around here. The service was excellent and fast. Great job!
The employees were awesome but the truck was very old and rode rougher than any other truck I have rented. It was old and the suspension was very bad. May not come back after that ride. Mirrors had to be adjusted every ten minutes because of the ride. Luckily I packed well. There were several newer trucks but they gave me the oldest one on the lot.
The entire process from pickup through return was quick and friendly.
Quick, simple, easy and very friendly and helpful staff and management. Excellent experience....highly recommend this location.
long line, one counter person, certainly wasn't express check in
Friendly and helpful staff.
Nothing. Great service and experience.
This is a location that should be an example for all others. Customer service was excellent.
Your location is easy to see from the freeway but not easy to obtain access from the surface streets. No mater I like doing business with your location.
the agent had my sign that I had to bring back the van with a full tank. The tank was below full by about 8 gallons. Until I returned and actually looked at the paperwork, and filled the tank to full so that I wouldn't get charged for fuel, did I see that it was on the paperwork. Maybe if she told me that when I rented the van, I wouldnt have wasted an extra $20 on gas. The location was 12 miles from home as it was so I had to pay for 24 miles just going back and forth. Ive rented a van just a few weeks ago in Folsom and they explained everything and were personable. I guess that was too much to ask?
the truck and car dolly were great and drove very easy, service was great and fast (Rancho Cordova, CA)
Everything went smoothly. Prices are good. Service great. No waiting whatsoever. Easy in and out of location.
the staff was extremely helpful and accomodating
I was moving stuff by myself and I shared that info with the person renting it to me. I didn't check to make sure that the truck had a ramp to use the dolly, but it did not. So it was a struggle to get some of the things into the truck. The staff were very nice and helpful at this location, I would rent here again.
Everything was quick and easy. The people helping me were super nice and helpful.
Awesome staff, very helpful, had me in and out in under 10 mins. Great experience.
Brent & Wesley were very helpful. Great customer service!
Reservation made for a 6x12 trailer which was changed to a smaller trailer 3 days before pickup. I had to make two trips because of this. U-Haul should honor reservations.
Very pleasant indivuduals who did the truck walk around as well as the final check out.
One guy there did an excellent job of manning 3 counters (Brent Fayne was his name I think). He needs a raise.
Treated well by your agent, Brent.....Truck was clean and in good condition....Overall: Satisfied customer.
Cut down on the wait time in getting the rental equipment ready to go, as it cuts into the time of the project that awaits the renter. Big line on Saturday and only one yard guy to facilitate getting the equipment ready.
It scared me when I called the 800# to confirm and they said the truck I'd reserved wasn't available. When I called the actual store, it was. Westley was very kind and reassuring.
Clearer instructions from staff upon arrival
Customer service staff seems disgruntled and rude towards customers. The truck I rented had a fresh big dent in the fender.
the truck although clean was really old and slow, I would like to have received an update and gas efficiency truck.
Quickest processing ever! Very thorough review of vehicle upon my return. I stopped going there because if a previous employee who was obnoxious . She is gone and all is terrific if not better.
Brent was very helpful and have me the highest quality of service! I would highly reccomend this location.
Very quick disconnect of the cargo trailer I rented. He thanked me for folding the blankets. Very good!
customer service was excellent, courteous,and fast!!!!
I ordered a 10 ft truck and was told they have one at mills park drive, Rancho Cordova, ca and to get a call saying there was none, I would have to get a 14 ft. I was very upset with that.
Quick check out truck ready abd
More trucks available in Folsom. Reserved it for Folsom pick up and was taken away twice. No compensation for the additional mileage.
VERY friendly and VERY FAST service!
30+ years of dealing with Uhaul Pyrites and always appreciative of Uhaul.
The boys there do a great job. Westley and Colin went up and over the call of duty for us.
Most impressed with your staff, especially considering there was a rush of business when I came in without a reservation and there were only two guys. I used to manage a U-Haul yard in college when we used to put trailers on bumper hitches. Your guys were very good and very courteous.
The staff, especially Brent, made everything go as smoothly as possible. They went over and beyond my expectations even as busy as they were.
Staff were so friendly. The return process was fantastic -- like returning a rental car. A real pleasure doing business with them.
Very fast response, and very friendly staff. Very nice to see, after a bad experience with another location. Keep it up.
Thank Shana and chase for the wonderful help
Great experience with the representatives of this store. They were very friendly and helpful during my moving process.
Transaction completed by phone, then two days later overcharged $60. Brent won`t return my calls.