Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will get my next uhaul from them when and if we move
Michael G
Rating:
5.0
Wonderful experience I would surely use again.
David C
Rating:
5.0
Customer did not leave a comment.
TYLER M
Rating:
1.0
The app would not work when we returned the truck, nor would the website, so it took us a very long time to return the truck. We had to wait in the cold for customer service to fix the issue so we could return the truck. Very disappointing!
Danny D
Rating:
5.0
Customer did not leave a comment.
LAKEIA J
Rating:
5.0
Front desk was Amazing And Jake was very friendly
Mario A
Rating:
5.0
For customers to be acknowledged when you come in as a customer to your establishment. At least with a smile, and eye contact. and to inform the customer, that they will be with me in just a moment. While there busy with another customer.
Emma C
Rating:
5.0
Amado went above and beyond. He helped me change my existing reservation to something that fit my needs better.
Christopher H
Rating:
5.0
it was very nice and professional experience
from you the initial phone call to the service mechanic
very happy with the service.
👍🏼👍🏼👍🏼👍🏼
Angel V
Rating:
5.0
Everything went well. As expected.
RICHARD T
Rating:
5.0
Easy,quick, and good service
Munkhzul E
Rating:
5.0
Customer did not leave a comment.
Metin D
Rating:
5.0
The staff is great and they were helpful for the check in and check out.
kevin s
Rating:
5.0
Cody and the whole team was very professional and efficient. No wait time to be checked in. I dropped off my truck and little over an hour my hitch was installed. I didn’t know U-Haul installed hitches till my co worker said go to U-Haul and have them install it. I also didn’t know the receiver hitch has lifetime warranty. Wow never have to worry if something happens to my receiver hitch. I would refer this U-Haul off Pyrite Way in Rancho Cordova to family and friends as my friend did.
Sue H
Rating:
5.0
Employees are hard working and excellent with amazing customer service, I was able to smoothly get my job done without delay. Great experience
Ahad K
Rating:
5.0
Customer did not leave a comment.
David J
Rating:
5.0
"Ty!"
Jerry G
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
Darin K
Rating:
3.0
I was peonies with a chair for me to sit in while I waited, only took about an hour.
Bambi L
Rating:
5.0
Corrie did an excellent job on the hitch installation and answered all my questions.
Armando T
Rating:
5.0
Asst. manager Amanda was top notch! She deserves a raise!
Darren M
Rating:
4.0
The employees were very helpful.
Floyd C
Rating:
5.0
Customer did not leave a comment.
Kim L
Rating:
5.0
I go out of my way to rent from here, they're so good!
JENNA R
Rating:
5.0
Quick, efficient, knowledgeable, and personal. Excellent!
Michael W
Rating:
5.0
Keep doing what you’re doing
Dale B
Rating:
3.0
This site was clean, organized and easy to find. The personal were fast and efficient
marc f
Rating:
5.0
No problems noted
Joe W
Rating:
5.0
Good customer service, Sage was excellent and helped in finding the correct truck for my need.
Javed A
Rating:
5.0
Great service
DAVID B
Rating:
5.0
Amado the GM was fantastic
Ryan F
Rating:
5.0
The gentleman at this location was friendly and efficient and made the return very easy. Unfortunately I can’t say the same for the sunrise, food and liquor location, which is where I was supposed to return the truck. When I arrived there, the man who I assume was the owner told me he couldn’t take the truck and I had to take it to the Pyrites way location. he couldn’t have cared less about the inconvenience.
Brett F
Rating:
4.0
The customer service representative was very friendly very informative, and very professional. This is why I use this location all the time.
Sharon H
Rating:
5.0
Very friendly and efficient
Kimberlyn Y
Rating:
5.0
Customer did not leave a comment.
Yasaswy J
Rating:
5.0
Very fast and friendly service.
Jason F
Rating:
5.0
Great job very informative and helpful
Jason S
Rating:
5.0
thanks.
great job.
paul d
Rating:
5.0
Customer did not leave a comment.
NOAH B
Rating:
5.0
Customer did not leave a comment.
KHALID K
Rating:
5.0
Customer did not leave a comment.
kevin k
Rating:
5.0
The staff was very helpful and pleasant to work with.
Justin H
Rating:
4.0
Customer did not leave a comment.
Pamela W
Rating:
5.0
Was well taken care of. Amidst the busyness they were excellent with th Ed customer service and took time to be sure my needs were met. A++++
Edmund F
Rating:
5.0
Excellent customer service provided
John C
Rating:
5.0
Nothing! Oue experience was perfect, easy and the sales person was knowledgeable and kind.
Lori T
Rating:
5.0
I have been to this location for various services. Every representative I have encountered knows customer service and what that means. From hitch installation to truck rental, I’m happy to do business with GoldRiver U-Haul.
Ron D
Rating:
5.0
I had an excellent experience thanks to Amado
Kelly P
Rating:
5.0
Highly recommendable, very professional, served top tier customer service will most definitely be returning….
Dawn G
Rating:
5.0
Amado is the best, respectful, funny, and professional. I don't think there is anything that that location could do better, employees like Amado do not xome around often and I don't even know how to thank him enough, people like him you don't want to lose. Take care.f of him, he's an asset and a Damm good person.
Jeff M
Rating:
5.0
Easy process to follow
John C
Rating:
5.0
Guy was great
Andrew E
Rating:
5.0
Great service, friendly staff.
Amy W
Rating:
5.0
It was quick and easy.
Victor S
Rating:
5.0
Amanda was great and so very helpful! Thank you for this fast and great experience Amanda!!
liza n
Rating:
5.0
Customer did not leave a comment.
Elaine L
Rating:
5.0
Nice
Ahmad P
Rating:
5.0
Friendly Staff, in and out pretty quickly, overall Good experience 👍🏼
Theresa D
Rating:
5.0
Great customer service
Olivia K
Rating:
5.0
Customer did not leave a comment.
Gary M
Rating:
5.0
Customer did not leave a comment.
Alexandru C
Rating:
5.0
I am 76 years old. I have to tell you, I have never seen a person so accommodating to customer service in all my years as Amado is. If I had a business I would do my best to keep him happy.
I think Amado should be the employ of the year.
Randy Hamman
Randall H
Rating:
5.0
Amanda made sure that everything was in order and didn't laugh at me because I was surprised that UHaul uses push to start pick up trucks lol! Getting older is a blast and UHaul is still a trusted source for truck rentals!
Alana W
Rating:
5.0
My experience was perfect! Amado and Corry were wonderful. I had a great experience and am really happy!
Rebecca M
Rating:
4.0
Customer service was really good. I would recommend and come back if I ever need anything from uhaul in the future.
Cherriee B
Rating:
5.0
Customer did not leave a comment.
Don R
Rating:
5.0
Customer did not leave a comment.
randall h
Rating:
5.0
The van was new, the service was great. The guy that helped us was personable and helpful.
Larry C
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
Thanks for the fast turnaround
Jeffrey T
Rating:
5.0
Absolutely Nothing
KISHKA W
Rating:
5.0
Customer did not leave a comment.
Amy J
Rating:
5.0
Customer service was excellent,
Daniel C
Rating:
5.0
Great service, quick hook up.
Leonidas A
Rating:
4.0
Customer did not leave a comment.
Vujadin J
Rating:
5.0
Customer did not leave a comment.
Jenna R
Rating:
5.0
Customer did not leave a comment.
Kimberly T
Rating:
3.0
Customer did not leave a comment.
Jasmit D
Rating:
5.0
N/A
Andrew P
Rating:
4.0
Customer did not leave a comment.
William R
Rating:
5.0
Customer did not leave a comment.
Brian D
Rating:
5.0
Customer did not leave a comment.
Jamisha R
Rating:
5.0
Virk
Lovepreet V
Rating:
5.0
Customer did not leave a comment.
Kevin G
Rating:
5.0
Customer did not leave a comment.
Jake R
Rating:
5.0
Customer did not leave a comment.
Andrew P
Rating:
1.0
The company sucks. Not the people at the register
John F
Rating:
2.0
I was very disappointed, when I called to make a reservation on a truck just to pick up a couple pieces of furniture. The guy on the phone said I would need a debt card number to reserve the truck. He didn’t explain the process or what to expect when picking up rental in fact, I asked him if I could switch from my debt card to using a gift card. He didn’t have an answer and that I would have ask when picking up the rental. I couldn’t use my gift because I didn’t have $100 on it which is required but, yet I was able to use my debt card to pay $48 to drive it off the lot. Mind you I had to go to the bank to deposit some money into my account. Then go back to pay using my debt card. All of that would have not have happened if the guy making the reservation would’ve been more explanatory of the process. Then come to find out that not only do you have to fill the gas back up. Then you also, have to pay a .79 per miles you drive for the wear and tear of the vehicle. I was not driving out of town/state it was local and just for a few hours. I had to pay $41.06 extra because, I drove 52 miles mind you I had just put $20 of gas in the tank when I dropped it off. I feel if you drive local as long as you fill it up with gas YOU SHOULD NOT HAVE TO PAY .79 PER MILE for wear and tear on the vehicle!! So, as far as I’m concerned they owe me $41.06. For over charging me. It’s $19.95 for the truck, $48 to drive it the lot, and $20 to fill it back up with gas that should have been it for the expenses for the little time I had the truck. It was very bad!!
Sharon R
Rating:
5.0
Customer did not leave a comment.
Haig M
Rating:
5.0
Positive "shout out" to Sam for his help. Thank you.
Randall n
Rating:
5.0
Customer did not leave a comment.
Milena F
Rating:
3.0
Gas meter on cargo van required driving multiple miles to get the gauge where it needed to be. I ended up adding almost twice as much gas as it needed. My final receipt does not show my adjusted milage. I drove less than expected and was still charged for what I guessed at the beginning.
BRENDAN M
Rating:
5.0
The girl that works the front desk Amanda super helpful and above and beyond on customer service
Jamien G
Rating:
5.0
Excellent customer service with the focus on attention to detail. It was nice to do business with gentlemen, who take pride and what they do. I would definitely do business here again.
Scott S
Rating:
4.0
Prompt friendly service in a very reasonable amount of time.