Customer Reviews for U-Haul of Regina

Rating:

5.0

Overall a good rental experience. I returned the trailer a day earlier. There was no acknowledgement of this. I think a credit for a future rental would have helped.

Rating:

3.0

customer service was very good, the equipment was in need of some maintenance , over all lubing it was difficult to use the loading straps and the hitch leg was very hard to raise maintain the equipment better for the next customer

Rating:

5.0

Am always treated fair, service is fast and effective at this location can go mostly anytime and get whatever I want to rent right away

Rating:

5.0

I realize that I dropped off at a busy time but it was very disorganized and a bit frustrating.

Rating:

5.0

First cleaning

Rating:

5.0

Melanie (branch manager) was absolutely amazing! 100% recommend!

Rating:

3.0

It was a good experience. Everyone seemed like they were having a busy day, but it was good!

Rating:

4.0

I put in gas over the 1 tick so they should have charged me accordingly to that not an extra $22 on top of the $77 I already paid.

Rating:

4.0

Na

Rating:

5.0

Better tie off access. Its awkward fitting larger ratchet straps, the hook is too large for the small opening. Other than that no problems with vehicles or the staff.

Rating:

5.0

Some really great customer service. You can tell they really care.

Rating:

5.0

I really don’t know what you can do everything he did. I was amazed at the good service that I got, and I have no complaints at all.

Rating:

5.0

Great team... they were extremely helpful at the U-Haul on Park St.

Rating:

5.0

The truck need a wash, air big light was on. We where told not to worry.

Rating:

2.0

Nobody approached me in the returns waiting bay when I arrived, and the staff were rude and unprofessional in the office.

Rating:

5.0

Great friendly service

Rating:

3.0

Little crowded and hard to move around. But overall not bad

Rating:

5.0

The people who helped me, both rental (Asia) and return (Cody) were extremely friendly and knowledgeable. I also noticed that both of them were the same way with customers they helped in front of me. Cody was exceptionally helpful to a customer who was trying hard to speak English as their second language. I witnessed Cody being courteous, patient, and helpful through that process.

Rating:

1.0

Overcharged, wrong truck terrible experience

Rating:

4.0

Young guy who dealt with us was excellent. The middle aged woman beside him was very rude and unprofessional. She made his life hard and the experience uncomfortable. He was trying his best to move the line and provide customer service. She was loud and abusive to him in front of customers. She needs to be retrained or fired. I would lean towards fired.

Rating:

5.0

Keep doing what you're doing.

Rating:

5.0

The whole process went very well, we have no issues at all and would use UHaul again in the future for sure.

Rating:

5.0

Regardless of the small issues we were well taken care of and would be back again.

Rating:

2.0

The access to this location is very tight and awkward to manoeuvre around. The staff were great. The trailer was not clean on the outside and is not a great advertisement for the company.

Rating:

5.0

Melanie and the Regina location was very nice and very professional. Thank you.

Rating:

3.0

After I had the truck loaded, I could not start it. I called Roadside and they supposedly got a tow truck dispatched. I contacted Melanie here in Regina forty-five minutes later and she got one dispatched to my location. Once there, the truck driver couldn’t get it going either. After that, it took an hour to get authorization to tow the truck to my destination. All in all, three hours of my day was wasted. Through this all, Melanie here in Regina was great!!!! I would sure like a free rental for next time for my inconvenience.

Rating:

4.0

The Person who helped me was Melony and although she was busy, she took care of me and i could see she was under pressure but she helped me to feel like i mattered. What could be done towards improvement, perhaps when you know it is a busy time, have another staff on to assist with the line up. Other than that, I appreciate the service.

Rating:

4.0

I appreciate the staff and how easy they are to work with. But the truck that I reserved wasn't available, so I had to settle for a smaller one. They were gracious enough to offer a discount, so they did all they could.

Rating:

1.0

I had a trailer reserved for a specific time to pick up. It took forever to get my trailer. The manager was on the phone arguing with someone (very entertaining) and trying to do 10 things at once and getting nothing done and the guy who was helping me get the trailer said it was in the back and we can't get it out and I said "no", we can get it out of we try and we did. The trailer was not ready to go as it had 3 or 4 inches of ice and snow in it so I took it to the car wash and spent $5 to clean it so it could be used to pick up a washing machine. Overall, this place was a gong show. If I was running this place I would provide service with a speedy check- in and have trailers with reservations lined up and ready to go. My experience was very poor and this location is not going to win any service awards anytime soon ..

Rating:

2.0

Damage to vehicle was acknowledged before picking it up, but drop off location indicated there should have been a sticker which wasn’t there.

Rating:

2.0

Reduce wait time, ensure the location has customer’s reservation info, reduce blockage in parking/driving space

Rating:

5.0

I dropped off at Cathedral City CA. As booked. NOT Regina

Rating:

5.0

The employees were very helpful and made the process go quickly on a very busy day.

Rating:

5.0

The staff was very polite and helpful. The lady at desk was very professional. They provided best service.

Rating:

2.0

Truck was left half full of gas. Went to fill the truck back to half and the gauge wasn't moving. After putting $60 in I started it and it was just under half. Put another $30 in and then the gauge jumped past full. Trucks should not be given out without full tanks when the gauge is slow to respond.

Rating:

5.0

The boys were great got me hooked up quick and unhooked also great experience will definitely be back!!!

Rating:

3.0

The truck I was allotted had front grill damage, both doors were dinged up and it had a muddy interior upon pickup. No walk around was conducted, so I took pictures to ensure documentation. And after I drove out of the parking lot my dashboard read a low rear tire, so I had to drive around to find a working air hose. I ended up putting air in that rear tire TWICE while I had it. Upon checkin though...I received quality service with my concerns and nothing additional was charged to me other than my rental charges....OH! And apparently I received the WRONG truck at pick up. Go figure.

Rating:

5.0

Attendant was great and friendly.

Rating:

5.0

One of the tail lights on this trailer quit working mid trip, looks like the wiring has been doctored by several customers in the past. I don't fault this location specifically but the company overall for not ensuring things like this are repaired properly and promptly considering lights are a saftey requirement.

Rating:

3.0

The inside of the truck was dirty, the battery died, and we needed to buy booster cables. *it was not cold and vehichle had only been turned off for a few mins

Rating:

3.0

Super friendly staff

Rating:

5.0

I was very happy with the service I received from your staff , I wasn’t able to come up with anything you cold do better I will definitely be recommending you

Rating:

5.0

Excellent service & staff members

Rating:

5.0

Service & employees were aweso

Rating:

5.0

Mel and the staff were friendly and great to deal with!!!!

Rating:

5.0

Nothing. Everything was excellent!

Rating:

5.0

truck was damaged by previous rental top drivers side nose cap of box and driver side lower side panel. repairs were made to box nose cap at location as per rep. not sure but the collision may have caused the cab to be misaligned causing the passenger door to air leak quite loudly for the entire trip. Was survivable but constant and of coarse very annoying. all information was reported to and inspected by Penticton representative. Both Regina and Penticton representatives were a pleasure to deal with.

Rating:

5.0

Everything was perfect!

Rating:

1.0

Lady at office was rude. In fact when I went to reservation, she and other staff had big fight. Poor level of customer service. Not going to same location again as they don’t respect their customers.

Rating:

3.0

The customer experience was the worst. Had to wait almost 45 minutes to get things done, and more than 6 other customers passed by. . No explanation of anything regarding the charges. The person did my work needs at least basic training. Another person had to literally jump in each step. And obviously they were busy with other customers, so i had to wait patiently until they done with others . Being the only U-Haul in the city this place literally leaves us with no choice.

Rating:

3.0

The woman working there was awesome.

Rating:

4.0

When I open the back door for loading my stuff that were small pieces of glasses all over the truck.One of my family member got hurt.please look into the cleaning stuff when handing over the the truck to the customer.Thank you for the service.

Rating:

5.0

The agent that helped me was the most friendly and greatest person to work with. Would recommend he gets a raise

Rating:

5.0

All good

Rating:

3.0

The truck is too old with bad motor and suspension You should have a decent new equipments

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at 647-936-6970. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.