I specifically reserved a 26' truck because I wanted to complete the move in one trip and had only one day to do this (for which I took off work). I was told they would not not know until a day or two beforehand whether I they could get the largest truck, but if they had trouble they would notify me of this. Therefore I was relieved when I received an email confirmation Saturday for a 26' truck set to be picked up Monday at 12:15. I also receive a confirming text. Had they not been able to get me a 26' truck or at least a 22' or 24' truck (I have a 20' hang glider and its storage pipe that need to be transported), I would have cancelled the reservation. Unfortunately, when I arrived as schedule at 12:15 Monday afternoon, without comment, a 19' was rented to me! When I expressed surprise at the size of the truck I was told it was all they had. Because I had already taken the day off from work and my ability to do this is limited, I had no choice but to go forward with the rental. As a consequence of this too small truck, the already stressful and difficult job of moving was made that much more expensive, time consuming, and stressful. Specifically, U-hauls failure to deliver as promised had the following unpleasant consequences: 1) I had to make two trips, instead of one; 2) I had to hire two separate sets of workers, because the first set could not remain for a second trip; 3) The second "set" I hired, consisted of one man, since at 6:00 o'clock at night, there are not many anxious to begin work. This means the second load took even longer to complete than the first; 3) Because I had to make two trips, instead of one, and the second was with just one helper, I was the stuck with having to carry heavy furniture down steep and narrow stairs, not something I planned on; 4) Because I had to make two trips, instead of one, and the second was with just one helper, we did not complete the job until 1:30 a.m. and my (former) neighbors called the police on us for making too much noise as we stumbled around loading furniture in the dark. I then went to work the next day on four hours sleep; 5) Because I had to make two trips instead of one, I was charged for twice the mileage I should have been at a rate of 99 cents per mile. And to top it all off, when I called to speak with a manager the next day, I was twice told the manager would be given the message and return my phone call; I'm still waiting.