First, I made a reservation for a pick-up truck via phone earlier in the week, and at the end of the call, had to ask my expected total cost. Hearing a value over $300 for a single day rental, I asked if there was another category/way to do the rental, at which point the representative quoted me a 24 hours + mileage rate, which came to ~$150 (for roughly 300 miles).
Next, when I arrived to pick up the vehicle, my reservation was not found in the system, and I had to go through the reservation process a second time. Again, I had to ask about the rental category change.
I picked up my vehicle at 2:58 on a saturday, drove my ~300 miles, but wasn't able to make it back to the location before closing (5:00pm) due to traffic, but figured. I dropped the pickup and keys in the provided drop box.
Today, I received my receipt, and it noted a 6am check-in time and that I was charged for a second full day (an additional $78 plus $10 insurance). I was shocked to receive a nearly $90 additional charge for an extra couple hours beyond my "one day" rental. At no time was I informed that a couple hours would result in such a large swing in costs. I was helping move a spare mattress to my mother's, and was having catching up with her into the early afternoon, and then hit traffic coming into the Bay. Had I known hanging out with family for an extra hour or two would have cost me that much, I would have paid attention to my departure time instead of figuring that an after-hours return was within my contract period.
I happened be driving near the store location today, and went in to speak to the staff to see if there was something they could do to make it a little more fair. Two different staff told me that I was beyond a 1 hour window (in the background, I heard another mention a 2 hour grace period), and there was nothing they could do.
From the start of my recent interaction with this location, it felt as if the staff were just trying to hit me for the maximum profit possible, and not give me a reasonable deal if it existed. I've rented before from this location (I think twice (through my girlfriend's name)) and I wasn't treated so poorly.
In the end, I was charged $224 for 26/27 hours and 294 miles use of a pick-up truck. Next time, my business will go elsewhere, and I won't hesitate to share this information with friends/family. I'm highly disappointed and feel like I was ripped off.