Customer Reviews for U-Haul of San Rafael
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of San Rafael
Customer service us great.Thank you
Poor entrance/exit signage for customers
Give a phone number that will allow you to talk to someone at that location. I lost several pad locks. Couldn't ask if left in truck because got someone. At another. Location. Otherwise everything great. Thankd
the rental truck I rented gave me 1/4 tank of gasoline. I have to move to Pittsburgs CA Eastbay with no idea how much gasoline I needed. It was more simple just to fill up full tank $71.30. As the result, I left more the 1/2 tank when return the truck. I was hoping for reimbursements, but I learn in the hard way your policy do not reimbursed gasoline if over fill the tank. This is rotten policy. I am not very good to figure out such. Manage to drive moving truck already overwhelming. I am not doing this everyday. People are in hurry and stress in moving. Who spent times to read TINY PRINTED POLICY PURPOSELY for us to sign deceitful contract? the way you charge $30.00 fee + $5.50 per galon of gasoline if not return the same fuel and yet you do not refund the over fill gasoline. Are you getting rich yet? I bet you are trillionaire by now. Let me tell you bad news, when you die, you cannot take A PENNY with you but your good or bad names you left behind. I spit to your left eye.
Have more people working at the front counter to check in people.
When I arrived the one clerk who was working the front desk alone couldn't explain your payment scale. Why does it say that you rent the truck for $39.00 and it ends up costing $120.00? The truck was not inspected and it's condition was not reviewed with me prior to my driving it away. The back of the truck flew open while I was driving and I almost lost the dolly on the drive home. ei: the dolly nearly ended up through someone's windshield. The entire truck shook and rattled as I drove it away but I was in a hurry and had to be back at the drop off in 4 hours so I took it anyway. The transmission felt and sounded as though it was blowing up every 20 minutes. I returned at at 6pm and there were 7 people in line to return their vehicles. There was ONE clerk. When I went to the garage and the clerk who had rented me the "TRUCK" 4 hours prior was working under a Jeep, he told me he could help. I waited 40 minutes. REALLY tomorrow I want to talk to someone from your company. This will be posted publicly? Then the public should know…Don't rent from this company
i am plannign to file a suit against u-haul. you guys gave me a bad truck with three tires that burst and risked my life,, you are the most irresponsible compnay and a sham. i brought the pooor state of the truck to your employee's notice as soon as i had driven a mile and eturned it. yet you guys confirmed that the truck was good to go.. you are the worst company that i have ever seen. i have alll the evidence of the truck with em which i am going to be posting in my legal suit . you have no right to play with the lives of yuor customers
The truck was dirty. Fuel gauge showed below a 1/2, but guy argued with me that it was. Got frustrated and just let it go. Worst uhaul service I've ever had. Makes me question ever using them again.
Call me as soon as possible so I can go over this by phone. There were a lot of things that went wrong and this little box won't hold all my comments. Chuck Handelin, Original Construction Co. 1 415 459 4430
Customer service needs improvement, line very long. Only one customer service rep.
Yesterday was very hot and I was nice and cool in the truck I rented. Great air conditioning!
Took forever to get the trailer attached to the uhaul pickup, i was there almost an hour. Ridic.
Your team was very helpful and were able to get me on my way very quickly. I was on an 1800 mile road trip to pick up a car and without even thinking only called the day before for a tow dolly. You guys are awesome. The lady that assisted us stayed with us till we were on our way. I was very grateful, I still needed to drive 850 miles that day to get home. Thanks for the help and the use of the dolly. Sam and Mary
I took 17' truck, drove 22 miles and put 7 galons in the tank, so truck makes 3 miles per gallon!! That is a lot even for that old truck.
The process was quick and efficient. Very easy and less expensive for a small move. Worked perfect for us.
Nothing needs improving. Check-out went quickly. A very nice guy :-)
1. Put a lock on the truck for one way customers to use. Do you think people who are traveling a longer distance, i.e., to a location in another town, are LESS in need of a lock to lock up their belongings in the truck than someone who is traveling a short distance within town? The answer should be no. You should know better and I should not have to purchase a lock just because I am moving out of town rather than within town. Poor, poor customer service.
2) I could not pick the drop off location I needed in Sacramento because it was not listed on the San Rafael location's drop off list. This made it so I had to go back and forth on the phone three different times with corporate U-Haul once I reached Sacramento, and I did not appreciate having to do this, especially when Stefanie at Sacramento U-Haul Corporate was amazingly rude and gave me unnecessary grief over needing to drop the truck off at the 65th Street location, when she had "chosen" another location for me without my knowledge or consent. Ridiculously poor service.
not enough people working at the rental counter. Took forever to rent the van
Have a separate line for people with reservations.
I would say the cab of the truck was filthy dirty and dusty - was hesitant to touch steering wheel. I did not like having all the Latino men hanging in parking lot looking for work - very uncomfortable. I had to park in last open space and they were standing at end of space so that I could not pull into parking space fully.
The customer service rep who brought my truck to me drove it up like he was driving a Mustang, tearing out of the space and screeching to a halt in front of me. He then went into the office and yelled for someone to move their car," ASAP" and then forgot to include my two packs of moving blankets after he was told to do so by the customer service rep. This forced me to return from Richmond (another 5$ toll and a massive inconvenience.) Other than nepotism I can't for the life of me figure out how this kid got that job.
Huge turnaround since the last time I was there!
I really like all the helpful folks at the San Rafael branch. I use U haul almost every year for some project and you guys are GREAT
I rented a "4x7" utility trailer that was actually only 43 inches wide. This should be advertised as a 3.5x7 (though 4x7 is even painted on the trailer) or at least customers should have this pointed out to them. Admittedly I hooked up and left the lot without checking it out myself. I had two 46 inch wide boxes that I had intended to place crosswise, so it was a nuisance to have to put them lengthwise, but stacked.
I was disappointed with the way you handled my online reservation. If I had wanted to rent a trailer from your El Cerrito location, I would have specified that in my reservation. From now on I will contact the San Rafael location directly via telephone.
The truck I reserved was not available at the scheduled prearranged time. I was given a larger truck for the same rental price and that was good but the truck was too big. I broke branches on several trees when I pulled up into my driveway to get to the garage and unload the truck. This would not have happened with the 10' truck.
State that you can not deliver to the address I asked for before I book. It was shipped to a place 50 miles frome my destination.
Nice efficient employees
Receiving and returning easy
I thought I my reservation was "express" but still had to stand in line for 30+ minutes to get waited on.
We waited for over 10 minutes to be helped, better staffing.
The staff seem completely disinterested in basic customer satisfaction.
terrible communication, inability to perform job provided, failure to take responsibility for mistakes, work performed left electronics non-functional. Bad experience with this location and with phone representatives.
there were only two folks to help customers and it was kind of a long wait... but once it was my turn, the guy who helped me was really nice and very efficient.
Staff was friendly, but incompetent on procedures. Why do I use a credit card to secure my truck, then have to give you the card again to pay for it? Something is wrong with this procedure. We have made the mistake twice now (last experience as well). The thing is I reserved the car using my card, and then my husband pays for it on his card. Unfortunately, I got charged and my husband got my refund when we went fewer miles than expected. It's very frustrating. Also, it's a farce to have the $19.95 truck when you charge $1 a mile on top of it. Really, why not just have a flat fee and be HONEST about it?
Very good. But having to fill the tank to 1/2 full was awkward. I would prefer to get the truck full and return it full.
Hire a different desk clerk. We arrived early to a full lot, with dozens (!) of trucks in it. I asked for one. Desk clerk says "they are all reserved." Really? I say. ALL of them? Yes. I went to the car, picked up my iPad, and got on the uhaul web site. In 5 minutes I had a 20 footer reserved. Had to stand in line again, finally reach desk clerk. I have a reservation, I say. He didn't even blink. So is he lazy, stupid, or just an a-hole?
Very busy place, but I was taken care of quickly nevertheless. I never received my email receipt.
It was really easy to schedule and pick up the truck, as well as return it. Nothing to recommend!
I signed up for the Collision Damage Waiver insurance for a fee of $10 per day. This was the only insurance I was offered. I assumed it would cover any damage that might occur during the rental. WRONG. When I returned the truck with the back window accidentally broken during the loading process, I was first informed by the Uhaul employee that I was "all good" since I had opted for the CDW insurance. Then he informed me that I would be charged $150 for the damage. When I asked to speak to someone higher up, I was told the General Manager wasn't there and couldn't be reached that day. I am still waiting to hear from him.
Not much. The staff always is professional and
pleasant. This was the 8th time I've used them for a dy
in the last 10 months.
No comment the Location the customer service was excellent ...Knows what his doing .......
more employees,have parking area for trucks and customers more organized
Early AM there was only one individual for pick up Waited in line for 50 min! Second individual there was involved in installing a hitch. Why would you only have one individual schedule at this time for pick up.
Overall good customer service. The gentleman who wrote my ticket was not stellar. I felt like he was disengaged.
Check in person could not figure out the number of days I had rented the truck although it was obvious on my contract that it was 2 days. Also, the mileage was 166 total and I was given 162 because I had to drive to my residence at the town destination. I didn't live at the post office or whatever downtown location you figure. U-Haul should automatically give some leeway. In the end I was not charged for the 4 extra miles.
the location is great. U-Haul as an organization is a nightmare. the location staff have had to spend inordinate amounts of time fixing U-Haul system anomalies that forced overcharges that have yet to be refunded. the u-box systems and vehicle rental systems don't integrate at all, making for a very frustrating and complicated user experience, and the u-box organization made egregious mistakes (e.g. sending me a FULL u-box of someone else's stuff).
I was generally satisfied with the people that helped me, but the office seemed disorganized. Many people complained at how long they had to wait. Good luck
No larger trucks, this has cost us lots of money and time.
The drop-off was incredibly fast, easy and friendly! My final bill was emailed quickly; no complaints at all! Thank you!
Waits were a little long, but employees here were incredibly helpful and really went above and beyond. Restroom was pretty grimy, though!
I was charged a cleaning charge of $25 for not folding the pads I had rented. I had no idea I was supposed to do this (didn't see the sign in the truck I have now been told was there).
I would have known if anyone had come out to the truck with me when I returned it, then I could have been told I needed to fold the pads and I would have done it. But instead I was just told I should leave and my receipt would be mailed to me. This was unprofessional procedure on the part of Uhaul (and unwise of me to leave without checking that all charges were correct and getting a receipt then and there).
On Saturday when I got home from Uhaul and saw the cleaning charge on the receipt, I tried to call the rental location, my call was forwarded to a call center, where I was told someone form the Uhaul location would call me back. No one ever did.
On Monday I called the Uhaul location again at about noon, got through, was told the manager would call me back. By 5pm, no one had called me. I tried a number of times to call the location, kept getting the call center, finally gave up and drove to the Uhaul place, where an employee did reverse the cleaning charge. He is the one who let me know it was for not folding the pads.
It is an unprofessional operation when a company is run in such a way that if there is a problem the customer cannot reach anyone to discuss it, and phone calls by customers are not returned.
I reserved a truck from arco in el ssobrante. Whem I call to pick it up they didnt have any more available. I got jacked around trying to get a replacement and had to drive an hour out of my way to get the truck I needed. I will definitely be contacting someone to collet my $50 guarantee.
A lower price per mile would be great - we don't rent these kinds of vehicles if we can help it because the cost feels prohibitive. Also, it would be great if the vehicle was washed beforehand. The interior was clean, but the exterior was not, mirrors were dirty and difficult to see out of and the exterior was dirty which made the walk around to assess for pre-existing damage harder. Otherwise, a positive experience!
Service is great. Thank you
There was only one person working the counter and he also had get the vehicles ready, he was very stressed. But he did a great job!
I'll never use you again.
Wonderfully convenient and well priced. I kick myself for not using them sooner
The person that gave us the rental, Cody, was very rude. Did not explain anything and did not give me any paperwork. He pulled up the truck got out of it and walked away. I will never go there again.
I was surprised that there was no water fountain and I could not even buy a water!!! Not cool after I spent the morning moving and rushing to deliver the truck on time :/
The service counter is often understaffed. There was one man trying to handle two people at a time while I and others stood waiting. I don't always have 30 minutes of time to be waited on when I am there to pick up equipment. This is not the first time or even the second time I have had to wait a long time just get to the service counter. I guess I should have known from past experience to allow an extra half hour or more to even be able to talk to someone.
The customer service at this location was awful. There was no attention to detail regarding my order - my ubox was not ready when I was told it would be, my phone calls were never returned (called three times on three separate days) to ask questurns regarding my move, and each time I stopped in to uhaul to ask questions it took the desk personnel 5-10 minutes just to find my ubox in the system. Completely disorganized location which thus made my moving experience very disorganized. I would not recommend this location or uhaul to anyone.
The truck I received was old, but did work just fine. Interior was dirty, could have used a quick vaccum. Uhaul rep forgot to load the furniture dolly in the back of the truck, forcing me to drive all the way back to pick it up. Granted, I should have double checked, but trusted that it was loaded when I asked the guy just two minutes prior to not forget the dolly. Got a "oops, sorry about that" response. Lost an hour of move time because of the oversight.
The woman who helped me was fabulous. I highly recommend her.
thanks for such a good experience
Move was delayed due to truck not available. No compensation for major inconvenience.
waited in line too long. The forgot to add my pads.
The truck needed a tune up bad. I waited for 10 minutes before someone showed up to help me. The person that finally showed up was reasonably pleasant and efficient. By that time there was a line 6 people behind me.
excellent service even under heavy customer demand. Very efficient and professional as usual
Yes I made reservation on line,
My first time follow the instructions I click my rental for a average of 4 hours, 8:00 am to 12:00 pm, when I arrive to pick up the truck I asker the attendance if I can increase my rental until to 2:00 pm. She said that because I had schedule my reservation for 4 hour, I hat to stick with it. And she refuse to cahnge I was very disappointing. When I returned the vehicle I requested a recip she said I'm to busy to give you a recip it will be email to you, and she never was polite to me, I hope the this won't happen to other people, thanks to Rebekah hatfield ...
Luis and Esmeralda were great!
Easy process. Reasonable price.
Very nice staff; prompt and courteous.
Well at this point I dont know what else to improve, the employees were very proactives, the service was excellent, over all I was very happy how you handle business.
VERY slow service when we arrived - fellow at the desk said "i'll be right with you", then disappeared and never returned. Another employee handle it fine. The battery gave out in the truck, which was not good. However, SR was excellent in getting someone over with a new battery in about 40 minutes, even though we were on the other side of the Bay. So: Mixed bag.
Customer service was poor. When we were surprised at all the extra charges, the guy at the front desk kept laughing and telling us to calm down. He was very rude and made us feel really bad.
Have some ramps to go with the dollies....
This facility was less than clean. Trash/debris laying inside the facility, the area just outside the entry door to the building seemed to be an area where wind blew trash and flying debris.
The parking lot was a disaster. Full of trailers, trucks, and non-UHaul people looking for work. After the employee and I got the trailer unhooked it was difficult to navigate my way out of the parking lot back to the road way because of how the parking lot is set up.
There is certainly room for improvement at this facility.
A little slow on the check in. Sat morn maybe need more than 1 check in person. Very efficient on the return. No complaints from me.
There was only one guy available checking returning rentals in around 3pm and there were a lot. This kid did a great job but some customers were waiting for a while to check in. It would have been better if someone else was there to help. Just a suggestion.
This was a good experience, because of the great guy at the register who took care of my reservation.
Other times I have had to wait in a long line and then the people on the register were unfriendly. This fellow deserves a gold star. He made it a pleasure.
Service is great. Thank you
Yes, we were out in about two minutes.
During the entire use of the vehicle, the warning bell stating that I was not wearing my seat belt rang and I could not enjoy the radio or talk with my helper when he rode with me. When I returned, the first person tested the vehicle (Luis or something like that) agreed that the warning sound would not stop although the seat belt was engaged. I asked for a $10,00 return of my money since this so annoyed me. The manager, Drew something? said that the only way that the warning sound works is if the belt was not engaged. I asked him to test it and he refused. I then was upset that he challenged my truthfulness without testing the vehicle which he refused to do. He then denied that he was testing my honesty.
The manager Drew was both knowledgeable and extremely helpful.
There seems to be alot of unevenness in their personnel. One guy was terribly unprofessional in his attitide although he seemed to know his job. Etc. Fortunely everything went without a hitch.
Ubox system is totally screwed up. Had to wait almost an hour because of problems with system. Has been a problem from start to finish. Staff not trained well and system buggy.
Just keep giving the excellent service I got today.
----THE WAY YOU BILL IS VERY CONFUSEING AND NOT REALLY UNDERSTANDABLE---ONE BILL I OWE NOTHING THE NEXT I OWE 30.00 MORE DOLLARS WITHOUT A REAL EXPLATION----I DONT LIKE THI AT ALL IT MAKE ME FEEL A IF IM BEING RIPPED OFF
Excellent service, trailer in excellent "like-new" condition.
I was charged for wrong drop off location even though this location is where I reserved to drop it off.
Very efficient and polite
The truck was fine and the service was good. However, I am upset because I wasted $60 on the insurance. I told the clerk that my father was driving the truck, not me, even though I paid for the rental. The clerk told us that the insurance package would cover any damages that occurred. My father offered to show his driver's license and the clerk said he didn't need it. When we got to long beach, the uhaul clerk there told us that if anything had happened we would NOT be covered since my father wasn't on the insurance. Fortunately, no damages occurred but that money was wasted and we were misinformed. I would like to request a refund of the insurance coverage. Thank you
Becky is great, we had a minor issue and she worked it out very quickly.
staff with more than 1 clerk on busy end of month weekends
More help was needed at the front desk. Sat. Morning 9AM one person was working. Long line of customers waiting.
The San Rafael U-Haul staff were WONDERFUL! They were so sweet and so accommodating. I just feel bad for those hard workers as they were definitely understaffed. You should look into this U-Haul! They did a GREAT job dispite the circumstances. Thanks guys!
Radio did not work for my Five hours of driving and the driver's window would not deal tight. Plus the "check engine" light was on as I drove out and stayed on without any problems.
We were overcharged and it took three phone calls and a personal visit to the location to resolve the issue.
My sixth rental from here and always the same courteous and exceptional service.
Erroneously charged me for wrong destination and also additional coverage and took over 25 minutes on the pho ne to get the charge reversed
Great and fast service. The staff was exceptionally friendly.
nothing, everything was great. You're staff is very courteous.I'll be back.
Compliments to Drew who handled a billing error quickly and cheerfully.
Check in process is tedious. Line was long and took forever - about 5 minutes per customer. As the 6th in line that means it was 30 minutes before I was helped. Pity the other 10 people behind me...
Don't call me an hour before I'm supposed to arrive to tell me you've changed my reservation to a different, completely inconvenient location. Once I do make new arrangements, I show up and there is no trailer for me. Come up with a penalty system for late returns. Don't "guarantee" a reservation and offer nothing more than a "sorry" when I have to wait over 2 hours for the trailer to come back.
The only thing that went wrong was we reserved a 24' truck and they did not have it at the location, they offered us a truck from another location that was about an hour total drive time, they offered us a mileage and bridge toll discount, but we decided to just get the 14' truck, they tried to make it right and we appreciated that. The manager I think his name was Derek was AWESOME, very nice and very professional, you have a great person in the position, he deserves a raise in pay.
The only thing wrong with the truck was the sun visor on the passenger side would not stay in its holder and tended to somewhat obscure my vision to the right as I drove. It would actually not fit into the clip that holds it, as if the clip had been installed in the wrong place. I didn't get to mention it as I actually dropped the truck off after hours, not the next morning as stated on the receipt. I think it would be a good idea to correct that problem with that truck. Thanks.
have less men loitering outside harrasing customers while they rent from you. some people good but 15 shouting and competing to harrass you for work....to much. fine with them loitering for work but dont be pushy and intimidate customers and their familes
Very efficient. Couldn't do better. Thank you.
Can't really say, the service was really great, the truck was in good shape etc.
Great staff, fast and to the point. I was in an out within 20 minutes. Emailed me the receipt which is great. Staff was well trained and knew what they were doing.
had to use my finger to sign on the electronic pad becasue the "pen" was missing. overall very positive experience. well run, very organized.
The people at uhaul at both locations were incredibly professional and nice.
Truck did not come with pads and dolly as requested.
X-press check in not efficient.
Stay as you are, everything was great.
i thought i was renting for 24 hours. rented from 2 pm sunday and returned it 8 am monday - got charged for 2 days. it says $29.95 per day. last I checked a day was 24 hours.
Sean got me in and out quickly on what looked like a very busy Saturday morning. Trailer was old and a little beat up, but worked flawlessly.
Have more people working there on Sundays!!!!
Keep the day laborers off the property bothering customers.
Always double check your rate plans & mileage & gas, and you will get excellent service. Thank you U-Haul
Courteous, knowledgeable staff!
Turn signals on the trailer were reversed left was right and right was left. I drove 900 miles with this condition. I had to wipe the interior truck cab down to clean it prior to leaving Cafilonria.
Please have more people working there on Sundays!!!!!!
The truck seemed old and rickety, however all of the staff were wonderful. Could some of the check in to pick up equipment be done when you make your reservation to reduce wait time to get vehicles?
Gate on back of truck jammed open with first use leaving us waiting 2 hours for repair
My truck was not on the lot when I went to pick it up, it had not been returned yet even though I had a reservation 6 days prior, not good
very cooperative and helpful. Outstanding service. Thank you
The staff member who was checking me in was efficient and polite but not very friendly. Didn't smile or say hello/good morning/etc.
long waits for getting help at the counter. not enough staff.
The lady who sits down at the counter has poor customer service manners and needs to be trained in customer relations. I watched her with a number of people and she could use your help. Ohters working at the counter were very good.
I don't think it's fair that you force people into these 3 day packages. I could have rented the truck for 1 day only but was forced inton3 days. If I do this again I would not waste $700 to use your truck for 1 day.
Staff was very helpful and i look forward to using Uhaul again. I forgot his name, but the young man with long hair made things go very smoothly. Thank you very much!
I had a broken up-close mirror for my return trip which had been tampered with probably. It was hard to see the cars next to me on my right for the whole trip and therefore, that was a drag, but everything else was OK, save the eager to help immigrants crowding the driveway to your facility.
More customer parking would be good since there isn't much street parking nearby. But the staff was very nice about moving the trucks so we could get our car out since we parked in the truck parking.
the service sure was excellent! everybody was courteous and very helpful.
I rented a one way 20 foot truck from from the san rafael office. I felt the customer service was awesome! I dropped the ruck off at the bayshore office in san francisco. The bayshore office was great, fast efficen and polite. Customer service is very important to me as it is a reflection of how the company treats there employees. I give uhaul a 5 star rating and will be using there services in the future.
Service is great.Thank you
Offer a military discount.
The online check-in is a real time saver. This rental was the fastest pick-up and drop-off I've ever experienced. People at the desk and out in the lot were really on the ball.
Our process was simplified with online reservation; highly recommended.
My one gripe: They told me to bring the truck back with a full tank. So I did. In the process, I realized that what I thought was the indication for full before was not actually full. So by actually filling it up, I poured in about 4 gallons over what was there when I picked up the truck. Feeling that the employees at the location would be reasonable, I did not fret. Upon arriving and requesting that a credit be applied to my account, I was faced with the response that, "There is nothing we can do about that." Full means full! Hold yourselves and your previous renters accountable so that somebody honest and diligent such as myself does not have to spend $16 to $20 extra on petrol, only to receive the pathetic response of, "There is nothing we can do about that." Of course there is something you can do about that. The employees at this location are not holding themselves to an appropriate degree of quality of service. If you are lax in one area and strict in another, you create an unbalanced situation which results in an unhappy customer. Holding yourself to an exacting degree of accuracy allows you to justly hold your customers to that same degree. I hope they find a way to rectify this disparity in how they do business.
Very professional and friendly.
This is a petty charge....charging for 84 extra miles...How in the world to you figure that?
I used to rent U-hauls.
I switched to Penske.
I decided to rent U-haul for this trip because of proximity of returning location.
I'll switch back to Penske.
We have rented here before, will rent again for sure!
The attendant entered Nipomo not Santa Maria, as I requested.
I dropped the trailer of in Santa Maria, and it took two hours and seven phone calls to fix the problem.
My credit card was charged for two extra days, even though I dropped the trailer off less than twenty hours after renting it.
it's not right to charge me an extra $5 "environmental fee" without notice
You let me make reservations for a truck and you
decided not to rent it to me because of a problem
my Driver - who I hire occasionally had a previous
bill with you... I have had a spotless credit history
with you and rent trucks often.. I have other Driver's
the people were rude... and this caused me a
great bid of stress today because the truck I thought
was available was suddenly reassigned... I average
four truck rentals or more a month... and I honestly
can't believe your company behaved this way. Please look over my record and you will see I have
never had a delay on payment.. I have a perfect
Michelle Cone Greer
Have the right size truck. I originally reserved a 26' truck through uhaul.com. I stopped by a u-haul facility in Novato to confirm my reservation. They explained that the 26' is not available. I had to go with a 20'. All of our furniture did not fit into a 20'. I was not happy.
None- Great experience. thanks!
Thank you U-Haul for providing a streamlined and very helpful service. U-Haul is the best. We pulled off our move without hiring movers and saved a ton of money. Every part of renting and returning the truck was easy.
The service is great. Thanks
Everything was great with the truck.??
The woman writting me up for the order was very unfriendly like a robot no eye contact. ??
Otherwise I will always use the U Haul Company.
Way too many illegals tolerated in your parking lot.
The lock and hasp were torn off of my unit when I received it and there were a number of things missing from my U-box.
Highly professional and well-equipped location. Excellent email communication about my reservation, then confirmation by phone.
More people behind the counter especially on the Sunday nearest the first of the month. The line is often very very long!
Get rid of "$19.95 rental" advertisement. It's false advertising, unless you rent the truck for a day and keep it in the U-Haul parking lot. Mileage charges are ridiculous. Next time I'll look at the rental car agencies and compare.
nothing yet, I will use you all again, Thank you!
The manager was very helpful and even offered to let us have a lock in case we needed to lock up our U-Box in between trips as our lock had partially broken during shipment.
The Box itself is a bit expensive but our experience with delivery and pickup has been excellent and we wish to commend UHaul Delivery Associate Sandy on outstanding customer service.
Sandy the delivery person was the best part of all. She was super friendly and professional.
Was attended by Becky. Never did Becky make eye contact with me although I was sitting directly in front of her, and she continuously responded that she did not know the answer to my questions.
I would recomend a larger size for a one bedroom/studio and and I have very few Items.
Well staffed and staff very helpful. Everything went great.
Slightly misleading saying it is $79.95 when it is $300 to deliver!
The u-box was ready when i went to pick it up. it was not delivered.
the uhaul delivery gal was brilliant and apologized to me on behalf of san rafael uhaul. they did not call me to schedule a window for delivery and the uhaul customer service people were useless.
It was incredibly difficult to access my box I called in advance multiple times and yet no one was able to help and the box was not accessible when I showed up
Very hard to communicate with San Rafael store. They didn`t return calls and call center couldn`t resolve issues. Only one man was authorized to handle UBox which created wait times over 3 hrs!
The driver picking up the ubox`s was awesome!
The guys were helpful hitching up the trailer and treated us with kind regard.
Manager lost staff, no one to deliver box. I was not called - had to pay men when no box. I did get free truck to drive box myself next day. U-Haul did not meet an agreed on and contracted deadline.
At the start of the process I couldn`t find my box, I was told it would be put in the parking lot by 4 p.m. Label boxes to be less generic. Anthony was best in terms of customer service.
Bad service, broke my lock and did not replace until i demanded it.
The staff at San Rafeal are exceptional. They went out of their way to ensure all boxes were accessed easily and called me on the phone instead of making me wait, tt time of payment. 5 Stars!
The manager at the san rafael, california store, christopher, was fantastic as well as the two men working under him. telephone customer service i found untrained confusing, though friendly.
I cannot express how much I hate this company in 200 characters or less. This has been the worst experience of my life.
Excellent service! Especially Walt who fixed a major problem with my account that would have had the Ubox going to the wrong town. I loaded at the Uhaul site and everyone there was really helpful.
Great service from Chris and staff at San Rafael
convenient, easy to load, made moving so quick and trouble free! thank you u-haul
On site staff were great, corporate organization scores about a 1/2 out of 10. I got a billing, late notice and lein notice before my belongings were confirmed delivered which took 5 weeks.
in-store personnel great, but the two people I talked to over phone provided misinformation about your fees and policies.
Seattle customer service sucks.
My experience with this company was awful. I got an apology and nothing else.
A little pricey, but otherwise a very good service
The checkout experience in the store is MISERABLE. It took 30 minutes. You guys have got to figure out how to make the experience better. Also, the wood box is a bit concerning. Would prefer metal.
Made arrangements to have box delivered at 1pm. My pregnant girlfriend waited at the house that had no furniture. 200 characters not enough space to explain how bad it was.