Customer Reviews for Urban Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Urban Storage
The person working at the facility was extremely nice and informative. I would recommend this location to others. It was a very clean facility too.
looking forward to the new parking lot/garage
They called me before 8am the morning after I used the U-haul to accuse me of not returning my truck. I had checked out from noon until 4pm. I had actually returned it at 3:30pm the day before. When I explained that no one was in the office and that I had used the key and contract drop box they immediately said that the person after me must not have found it. It was obviously resolved very quickly on their end but the incorrect message saying I had not returned the truck was not the best thing to wake up to.
Not much improvement needed - it's a small, out of the way location, making it easy for me to get in and out without a line of unprepared renters in front of me.
The guys who helped me were very nice and professional.
Also, excellent. Called the return number and in seconds they directed me to a location 3 blocks from my final destination.
The truck wasn't ready by the guaranteed 9:00am reservation. The person who rented it (and returned it late) also tried to get a ride with us! I was disappointed that you have to present the credit card used online when making the reservation, as I didn't send it with the person picking up the truck. I didn't see anywhere online while making the reservation and checking in that I needed to bring the card with me. I figured they would have it in their system already. I wish that would have been clearer.
Excellent friendly service!
1) We ordered online some furniture pads. When we arrived, there were none. Either your online system has a bug in it, or the people gave away "our" pads. I hope we weren't charged for them.
2) We returned the truck at night around 9:00 PM, as expected. However, there was nobody there. I called and they said how to return the keys, but it would have been better to tell me that when we rented the truck (either online or in person).
A prior customer had been smoking in the vehicle which was unpleasant. Other than that the vehicle was great.
Long wait (over 10 minutes) in an empty without an employee in sight. Fuel was below what was stated on the contract and van was full of trash.
Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.
pleasant staff, easy move in
Staff was extremely helpful.