Customer Reviews for Urban Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Urban Storage
The owner/manager guy at the desk was great -- very efficient multitasker; low-pressure and helpful.
The Sunday staff could have used some help. She was rushed and rushed us through our walk through. If we had done our usual inspection we may have seen the tire was running low and wouldn't have had the flat in Seattle.
I rented a truck that was recommended for a 1-bedroom, which I have, and I needed multiple loads. Also, a lower price would be nice.
Gal at desk was friendly and Busy! Key drop box was broken so I lefte keys under the seat as requested. .( not her fault, ). The van was dirty inside. Literally, dirt all over the floor, which really ruined my brand new mattress set. I'm not happy abt that all! I could have paid for blankets, but it should have been cleaned. She did say the guy just returned it and she was slammed. So again not her fault. The location was convenient, my first choice was Morgan n 35th i n west seattle tho. They didn't have a van at all for Sunday. Disappointing again. But, when u need to move, who else is in biz? I'll use again for that reason. I have had hood experiences in the past.
Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.
pleasant staff, easy move in
Staff was extremely helpful.