Customer Reviews for Urban Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Urban Storage
Also, excellent. Called the return number and in seconds they directed me to a location 3 blocks from my final destination.
The truck wasn't ready by the guaranteed 9:00am reservation. The person who rented it (and returned it late) also tried to get a ride with us! I was disappointed that you have to present the credit card used online when making the reservation, as I didn't send it with the person picking up the truck. I didn't see anywhere online while making the reservation and checking in that I needed to bring the card with me. I figured they would have it in their system already. I wish that would have been clearer.
Excellent friendly service!
1) We ordered online some furniture pads. When we arrived, there were none. Either your online system has a bug in it, or the people gave away "our" pads. I hope we weren't charged for them.
2) We returned the truck at night around 9:00 PM, as expected. However, there was nobody there. I called and they said how to return the keys, but it would have been better to tell me that when we rented the truck (either online or in person).
A prior customer had been smoking in the vehicle which was unpleasant. Other than that the vehicle was great.
Long wait (over 10 minutes) in an empty without an employee in sight. Fuel was below what was stated on the contract and van was full of trash.
Remind people (customers) to sweep/vacuum out the back of the cargo vans because whatever they have hauled in the van gets into the grooves of the rippled mat and then the next person it is not as clean for to move stuff. Or maybe switch to flat map not rippled???
Had a terrible experience with U-Haul. Made a reservation online at a specific location. I called to confirm the reservation and to extend my time from 4 hours to 6 hours of use. However, the gentlemen failed to tell me the pickup location had changed, so when I arrived at my designated pickup time, they didn't have my reservation and was told my vehicle was at a different location. I showed them my email confirmation and they basically told me I was out of luck and to have a nice day. When I arrived at the other location there was an issue with their computer. After a few phone calls to get help, he decided he'd write me a paper contract. But then he couldn't locate those, so he went back to the computer. All in all, I was there nearly an hour before I was given keys to the rental. Between the location change and the other issues, I lost almost an hour and half of my day and got a late start to my move.
I would appreciate a refund for this terrible experience.
Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.
pleasant staff, easy move in
Staff was extremely helpful.