Urban Storage (U-Haul Neighborhood Dealer)

Urban Storage (U-Haul Neighborhood Dealer)

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918 S Horton St
Seattle, WA 98134

(206) 328-0101

(Near Tullys)
Driving directions

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Standard Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 9 am - 6 pm

Storage access

  • Mon-Sun: 5 am - 11 pm


  • 24 hour dropoff

View Rentals

Customer Reviews for Urban Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Urban Storage

Overall rating: 4.5 out of 5 stars

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Morris B on 8/26/2015
Rating: 3 out of 5 stars

Easy to reserve though we did not end up using it.

jamie y. on 8/18/2015
Rating: 5 out of 5 stars

Cam helped us, he was very professional and nice to work with! I Definitely wouldncome back here.

Wesley M. on 8/13/2015
Rating: 5 out of 5 stars

Nothing, the service there was great. :)

Kaner A. on 8/5/2015
Rating: 2 out of 5 stars

Worker who wears a bowtie was a smart ass who has a god complex with a horrible job.

GUY M. on 8/4/2015
Rating: 3 out of 5 stars

The staff in the office did not have me sign off on a damage report prior to releasing the keys. When I brought the van back they said there was a dent that was not there before and charged me $75 even though I had bought the insurance. It seems that if you are going to offer insurance it should cover all minor damage, not just that over $150. And the staff should ask the renter to look at and sign off on the condition of the vehicle before it is released to the renter.

Steven W. on 8/4/2015
Rating: 4 out of 5 stars

Front desk associate (Mike?) was great. Very friendly and helpful. Location was small for getting in and out of.

Rick L. on 8/3/2015
Rating: 3 out of 5 stars

All service lights on in truck.

NORMA B. on 7/30/2015
Rating: 5 out of 5 stars

nothing. it was all great.

Cassandra V. on 7/23/2015
Rating: 4 out of 5 stars

Uhaul vehicles should have priority parking and not be difficult to remove from parking areas. I could have probably asked the very friendly and helpful office manager to pull it out for me, but didn't and once I was in the van it was very hard to back out from the nearly blocked in space where it was parked. The office staff at this location are very helpful but also seem to manage the entire building so service is sometimes slow. Overall though this is a great location.

Joana M. on 7/23/2015
Rating: 5 out of 5 stars

I was told I would be renting a small passenger van but when I got there there wasn't one available.

Mary W on 7/17/2015
Rating: 4 out of 5 stars

I am helping a friend move and she found a unit closer that met her needs. Please cancel the reservation at this location. I hope the unit finds a happy renter.

Jennifer L. on 6/15/2015
Rating: 5 out of 5 stars

I needed to rent a Uhaul unexpectedly and urgently. Cam gave the epitome of great customer service. He made a very crappy day a little bit better, and for that I am grateful.

Morrie S. on 6/11/2015
Rating: 5 out of 5 stars

Micro brew, a good red wine with cheese and assorted meats would be nice and free unloading would be great.

Daniel L. on 6/10/2015
Rating: 5 out of 5 stars

the new van with the key fob is too big for the drop box. Had to go back in the morning to drop off key. But then if the hole is big enough for the key then its easy to fish for them. A conundrum.

JEFFREY M. on 5/31/2015
Rating: 5 out of 5 stars

ypu guys were awesome. All 3 employees were great. I'll recommend & Patronize this place Only!!! Thx. Jeff moffitt They all deserve a raise!!

VERNON D. on 5/23/2015
Rating: 3 out of 5 stars

Tires were so nearly bald one time I had to back down a hill to take a running start in order to keep from just spinning my wheels. that was pretty scary.

Marypat D on 4/30/2015
Rating: 3 out of 5 stars

went well except i want ed to pay for it on my card and they would not let me.

Jessica F on 4/15/2015
Rating: 5 out of 5 stars

The person working at the facility was extremely nice and informative. I would recommend this location to others. It was a very clean facility too.

Kevin B on 9/2/2013
Rating: 4 out of 5 stars

Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.

susan j on 7/9/2013
Rating: 3 out of 5 stars

pleasant staff, easy move in

Zack C on 9/22/2012
Rating: 4 out of 5 stars

Staff was extremely helpful.