Customer Reviews for Urban Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Urban Storage
Remind people (customers) to sweep/vacuum out the back of the cargo vans because whatever they have hauled in the van gets into the grooves of the rippled mat and then the next person it is not as clean for to move stuff. Or maybe switch to flat map not rippled???
Had a terrible experience with U-Haul. Made a reservation online at a specific location. I called to confirm the reservation and to extend my time from 4 hours to 6 hours of use. However, the gentlemen failed to tell me the pickup location had changed, so when I arrived at my designated pickup time, they didn't have my reservation and was told my vehicle was at a different location. I showed them my email confirmation and they basically told me I was out of luck and to have a nice day. When I arrived at the other location there was an issue with their computer. After a few phone calls to get help, he decided he'd write me a paper contract. But then he couldn't locate those, so he went back to the computer. All in all, I was there nearly an hour before I was given keys to the rental. Between the location change and the other issues, I lost almost an hour and half of my day and got a late start to my move.
I would appreciate a refund for this terrible experience.
Everything worked the way it was supposed to. Guy at the counter was nice, van was set up as requested.
Other than that, it's a cargo van. What else do you expect?
Mike (non-manager) was professional and efficient. Will rent from this location again!
The location didn't have the appliance dolly that I had reserved online, but they did their best to make it right. This seems to be more of a fault with the U-Haul online reservation system for allowing me to reserve something that they didn't have at that location.
Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.
pleasant staff, easy move in
Staff was extremely helpful.