Customer Reviews for Urban Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Urban Storage
Easy to reserve though we did not end up using it.
Cam helped us, he was very professional and nice to work with! I Definitely wouldncome back here.
Nothing, the service there was great. :)
Worker who wears a bowtie was a smart ass who has a god complex with a horrible job.
The staff in the office did not have me sign off on a damage report prior to releasing the keys. When I brought the van back they said there was a dent that was not there before and charged me $75 even though I had bought the insurance. It seems that if you are going to offer insurance it should cover all minor damage, not just that over $150. And the staff should ask the renter to look at and sign off on the condition of the vehicle before it is released to the renter.
Front desk associate (Mike?) was great. Very friendly and helpful. Location was small for getting in and out of.
All service lights on in truck.
nothing. it was all great.
Uhaul vehicles should have priority parking and not be difficult to remove from parking areas. I could have probably asked the very friendly and helpful office manager to pull it out for me, but didn't and once I was in the van it was very hard to back out from the nearly blocked in space where it was parked. The office staff at this location are very helpful but also seem to manage the entire building so service is sometimes slow. Overall though this is a great location.
I was told I would be renting a small passenger van but when I got there there wasn't one available.
I am helping a friend move and she found a unit closer that met her needs. Please cancel the reservation at this location. I hope the unit finds a happy renter.
I needed to rent a Uhaul unexpectedly and urgently. Cam gave the epitome of great customer service. He made a very crappy day a little bit better, and for that I am grateful.
Micro brew, a good red wine with cheese and assorted meats would be nice and free unloading would be great.
the new van with the key fob is too big for the drop box. Had to go back in the morning to drop off key. But then if the hole is big enough for the key then its easy to fish for them. A conundrum.
ypu guys were awesome. All 3 employees were great. I'll recommend & Patronize this place Only!!! Thx. Jeff moffitt
They all deserve a raise!!
Tires were so nearly bald one time I had to back down a hill to take a running start in order to keep from just spinning my wheels. that was pretty scary.
went well except i want ed to pay for it on my card and they would not let me.
The person working at the facility was extremely nice and informative. I would recommend this location to others. It was a very clean facility too.
Olivia not only set me up with the storage unit, she also switched my unit to a larger one later that same day when I realized I needed a bigger unit. She was extremely helpful.
pleasant staff, easy move in
Staff was extremely helpful.