Customer Reviews for Used Book Warehouse
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Used Book Warehouse
The folks at the Rockport and Canyon Lake location were awesome to deal with.
The service representative at the rock port location named David was horrible and unprofessional the truck was very poor maintain passenger door did not work had to open from the outside brakes for very bad was very terrified of driving it. it squealed the whole time. The strapps on the auto transport did not work properly
Owner, Jimmy, very nice guy. Parking lot needs paving, though, as it is rough and dusty.
Equipement was very clean and maintained.
The person in charge of the location was very kind and helpfull. He wait after hour since the company change my location, provide the necessary assistance and give explanation on the equipment usage/characteristics. He also provide me an extra day since I had to drive far to get the trailer.
Negative Point: I know that i have done the reservation in the afternoon but the company call me "last minute" to advise me of the inability to provide the equipment request in Corpus Christi. I had to drive 45 +45 minutes to get to the "nearest" location with the equipment and come back.
Jim is always a great servant and has great customer service. 5*****stars
I should not have to answer this question. I am pretty sure you have people on the payroll who could visit this location and make that determination.
Great experience. The whole process was fast, easy and inexpensive.
Good people to work with very nice
Very friendly, helpful staff. You can buy books and other items when you drop off too.
The guy at pick up was rude.The auto transport trailer was old as hell and when driving down the road the trailer was always pulling to the right.Even when I reserved my u-haul they quoted me $383 due in store and the ladies on the phone even said tax included but when got to store it was $400 something and lucky the guy took it too $395.
I arrived at the location about 8:45 A. M. No one was
there....I was writing down the mileage etc. when
this jerk arrives in this beat up old piece of crap car.
He gets out, does not even acknowledge my presence or my friend...Opens the door and enters this pig sty building.....You got to check this dump out!
I redress him for being rude....He tells me if I don't like it.....I can drop the truck off at another location.
I handed him the key.....and told him that he now
has custody of the truck and I am outta here. This guy is a rude dude.
I was charged extra day and dropped off right after they closed on date due.
The entire rental experience was excellent.
Tell them to smile a bit more. They were not very pleasant. They gave me a truck that was not in very good condition and tty they would not give me another truck.
Easy to reserve; easy to pick up. It took a little long to check out because there was another customer ahead of us. Otherwise, perfect rental.
Great u-haul location. Very friendly service provided.
Will use again.
You cant beat these kind of people, very helpful every time.
They are by far the best Uhaul location we have ever found. They are nice and thorough and you know you are set up to travel safely when you leave. Love those guys!
Friendly and knowledgeable, they even helped tighten the ball on my trailer hitch. Even with it being a busy Saturday morning, they made my visit as pleasant as possible.
The pick up location was over 30 miles from my requested pick up location so I cancelled the rental equipment.. very frustrating. At the time of making the on-line reservation, I reserved a storage rental with one month free rent. Trying to get The Refundable Order Handling Fee of $6.95 refunded. U-Haul said I needed to cancel the storage rental with the Storage Rental business. When i called them, they informed me that they cannot help me because they are not a U-Haul storage facility - only an equipment rental. I have spent more than an hour trying to get my $6.95 Refundable Order Handling Fee refunded. At this point I am not happy with UHaul
Man working that day was Johnny on the spot. Before we even got parked he was out and in yard helping us get in the right position to drop trailer:-) Book store was interesting background and and inviting to stop and stay awhile:-) Awesome u-haul experience.