Customer Reviews for VI Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of VI Storage LLC
The person wasn't there on time so he called and had us leave the U-Haul and trailer outside the gate with the keys left in the vehicle. That made us nervous. Then, they guy called us later because he couldn't find the keys in the center console where we left them. He just couldn't figure it out. We almost had to drive back to the location to show him how to get in to the center console. Not very impressive.
The only thing I had a problem with is the truck needed wiper blades. We ran into rain for 6 hours and the blades weren't good.
I was scheduled to pick up at a different location. The message to change pick up locations was sent to my phone after I'd left to make the pick up. Upon arriving at the 1st location A + Rentals I was advised they didn't have a truck. The agent called U-Haul Reservations and learned the reservation had been moved. Upon arrival at the second location, a busted up and broken down mobil home on the edge of town, the agent told me he'd learned at the last minute of the reservation change. Said the truck he had was actually scheduled for pick up by another U-Haul agent and was not expecting to rent it. Said the truck had come in the day before our scheduled pick up and had not been cleaned. He was right about that. It was a mess. The agent cleaned up the truck bed, but the cab was awful. Drink spills, a debris..it was filthy. Certainly probably not the agent's fault but the condition of the truck was way below U-Haul standards. Thoroughly inconvenient and unacceptable experience.