Customer Reviews for VIP Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of VIP Mini Storage
The Owner of ahis location never kept regular office hours and I had a difficult time with pick up and drop off. I was told about a deposit after I reserved with a credit card and had to fork over another $100 cash. When I went to return the truck at the drop off time he was no where to be found with my refund. It took several phone calls to locate him and he "wasn't available that evening" even though he knew I was dropping off. The next morning he told me he was "in the office after 8". I was there at 8:15 and he couldn't be found causing more phone calls and then he was argumentative when we finally did meet up.
Service was Great Thanks!
U-haul went from hero to zero in one day for me. I went over the magic 76 miles and was charged...no problem. But to tell me I did not bring the vehicle back at the required fuel level is a LIE! I went well over the required fuel amount required for turn in, and was shown some cartoon picture of a lower level. No one was here to turn the vehicle in to, so I did the drop box...never again...you apparently get screwed with that option. I'm on the fence with my future moving vehicle needs. Usually very positive....but a terrible experience at drop off.
This location did not have the connector for the trailer lights and would not let us take the trailer unless we had one. We had to go buy one at Home Depot. Uhaul should provide these with their trailers. The guy at this location said he gave all of his connectors away.