Customer Reviews for Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Valero
had to wait for gas station customers- time consuming
Registered/ rented online for a location- had to drive 30 minutes from my house to pick up and drop off when there was a haul place 5 min from my house. Also had to pay for the miles that uhaul made. Inconvenient .
He walked me out to the trailer and asked me if I knew how to hook it up. When I answered yes, he walked away and left me to do it by myself. I had no choice because I had to get the trailer.
Location was hard to find. I rented a truck and full size auto transport to move back home from college. I filled the tank half way which is where the pick up location marked it at. After parking the truck in the back, the gas station attendant came out to check for damages, mileage, gas etc. After marking everything, the attendant and 3 other guys took about 5-10 minutes attempting to park the full size truck and transport, this was seemingly difficult as he had to circle around, reverse, drive, reverse several times, even after doing this the truck was not parked properly and another attendant came to finish the job. Everyone knows that doing such tasks repeatedly decreases fuel. 20 minutes later I am told that my gas mileage was under the half mark and that I would have to pay $12.00, plus another 30.00 late fee being that I did not bring any extra money with me. I have video of the gas station attendants operating the uhaul attempting to park it, and then blaming me for the gas mileage being slightly below the 1/2 marker. Very unfair and unprofessional, not sure why uhaul is operating out of a gas station, however this was the location my gps directed me to as being the closes to my new home.
The man khan accused me I'm something I didn't do. He was rude rude rude.... I would NEVER rent there again...Bad bad
Everything was professional.
But the prices are getting a little ridiculous.
we cleaned the cab of truck ourselves and also the back.
Store clerk did not have experience on handling a return procedures.so i had to wait on another employee thus causr me to miss my flight