Customer Reviews for Value Store It
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Value Store It
Very bad experience! First off all the truck smell like horse manure! Then inside lights were hanging from the ceiling. We chose this size of van because we needed to fit queen mattress and box and in your instruction video it shows it will fit...but you can't even fit the queen size Matress in sideways, only flat way which is ridiculous! Would have rented larger truck if we new that because it made our move so much harder as we had to stack up Matress on the top of boxes and delicate pieces?! I would suggest clarifying in your video and description that that's the case, so people know not to move queen mattress in this van. Next time we will use a different provider, that's for sure!
i got charge to much plus I had to fill up the tank never again
Will rent again great service.
The staff was nice and friendly and I would recommend this location for its customer service; however, there were cocokroaches in the truck.
I originally scheduled a pickup truck at a different uhaul location but they did not have a truck for me. They had me call customer service to schedule a pickup truck at a different location 1.5 hrs later (too late to meet my schedule). I had to spend an hour on the phone with customer service. Where is the $50 reservation guarantee? Seems like a scam so far.
This is nothing to do with the location, but we rented the truck, and it was a NEW truck, less than 8000 miles on it. AIR CONDITIONER stopped working during the trip.
Very disappointing, as it was a hot and humid trip down to south Florida!
Keep providing excelllent customer service
The site was awesome in a pinch. The Broward blvd site messed up my original reservation . ...had me picking up in GEORGIA ! Thank goodness I called to confirm . If they did not have a truck at that site when I called she should have told. I was NEVER informed. She needs to be retrained. I've been renting from that site for years...never a problem . Now all of a sudden...PROBLEMS!