Customer did not leave a comment.
David V
Customer Reviews for Franklin Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at this location are exceptionally helpful and knowledgeable. I give them 10 stars!!!
ken mI have no complaints. The facility and the vehicle were clean and well maintained. The service was excellent. They even have an agreement to leave cars in the lot next door if needed. Very friendly and helpful - I would definitely recommend!
Kristin FMy reservation was not available when I went to pick it up. However, an agent helped me although I had to take a smaller van instead of a truck. I believe, in accordance with your offer, I should be receiving a $50 credit for not having the vehicle I reserved. Please advise, as I rent a lot from Uhaul and have another one planned for tomorrow.
joann veverything went smoothly
Allan RNothing. The experience renting from Franklin auto care is always exceptional!
Cristyn MSuper easy process. The owner, Mr Meyer, is so friendly and helpful. Thanks!
Gregory KIt was a pleasure dealing with Ken at Franklin Auto Care. He couldn’t have been nicer. I was kind of surprised how the truck seemed to struggle on small inclines on the highway. Also the gas mileage seemed poor - (I only drove 61 miles and it took more than 10 gallons to refill). One other thing I noticed was that the rear lift door would drip rusty water from the hinges onto the cargo when it was opened. Unfortunately I didn’t notice until after I noticed the rust stain on my light colored couch. Just something to beware of if it is raining on your moving day
John BVery nice and helpful
Robert SLove renting here - always professional and polite!
nicole sExcellent Customer Service! Convenient Location, Clean and Friendly service. Would rent again from here and will recommend it.
Anthony MExcellent service as always, a pleasure to rent from!
Daniel GThe owner/manager of this gas station is a Saint. Such a nice man. Super friendly and knowledgeable. Thank you.
Matthew DGreat people to work with.
mark kThis location was a million times better than the one in Glen Rock - the guy was super nice, the truck was ready and so was the equipment. This one was easy to pick up and drop off as well!
Scott FGreetings -- I never received the receipt for this rental, which I urgently need to submit for payment! Please send. Thank you.
Suzanne KThe inside was recently painted. One section by the front was still tacky and we had to be careful unloading
Dennis OEverything went smoothly.
Mahasen SGreat experience
Christopher KMake opting out of the CDW more clear. I was charged for it despite trying not to select it
John MI ordered moving blankets which they forgot and I needed to return the next morning to pick them up. This added miles and time without any credit provided
Leo SI’ve been to many rental locations and this one is by far the best. I’ll often go out of my way to go here over other locations because I know it’s gonna be fast efficient problem free. These guys are great I would highly recommend..
Guy PExcellent experience…. Very friendly and helpful.
James PBoth windows wasn't open at all
Lukasz BGreat service! They were very nice, made picking up the truck easy and even had it warming up for me when I arrived. Will definitely use them again.
John CAll was good
Richard SDidn’t want to be rude with a “no” response, but could not answer “yes”
Paul GVery kind, polite and the truck was great.
Marie RGreat service and professional
frank fGreat service. Truck was ready to go, with heat on, after paperwork signed.
Joseph MCould have been a little clearer on the ball size for towing.
Brian EVery good thank you best
Gil NGreat customer service, very professional and helpful
jennifer iNothing, everything was fine.
Tiffany KEven though the U-Haul system was down, the pickup and dropoff experiences were amazing. Thanks!
JACOBUS RFranklin Auto took good care of me, equipment worked well and the owner explained every detail - just overall a great experience.
Thomas BExtremely nice people and very efficient. Best Uhaul experience I have ever had
ken mAlways a pleasure to deal with. Great service Thanks
Daniel SExcellent customer service!
Laura QGreat service !
MaryAnn RRepresentative was nasty rude and condescending
Daniel MThe staff here is exceptional, they go above and beyond the make it a great exsperiance
lawrence SGreat UHaul location!!!
Thomas BEverything was fine. The truck was there as promised. The cost was reasonable, not like Home Depot. The Owner was pleasant. There was nothing wrong!
modest sVery nice people
Joseph bGuys at Franklin Auto / UHaul rental in Waldwick are great. Friendly, professional, helpful.
Harry WOutstanding, organized and would now go nowhere else to rent a truck. Low stress!
Mark YKen was great, so helpful and accommodating, made the whole experience so easy.
Christine BGreat friendly service and very thorough explained how to load the trailer and secure the load. Made sure everything was well connected and properly setup. We will certainly come back to this location if we need any uhaul equipment in the future.
Klaus BVery professional and courteous staff. Clean office. Van was easy to drive. Staff helped show me the controls for the van. Highly recommend.
laura cThis location was excellent but inconvenient for me to get to due to constant in-town traffic. I will recommend this location and will definitely come back but there is a U Haul within 1 mile from my house that never has trailers. You need to have more auto transport trailers available at other locations.
Michael BCustomer service was great and I definitely would recommend this service to anyone.
Michael WVery good experience. Would use again.
Derek OExcellent service
Michael PEverything was perfect
JAY CWhat a great place to rent from,
lawrence SFranklin Auto Care is the best!!!!
Thomas BQuick easy pick up and drop-off with access to gas when you return. Second time renting here pleasant and friendly service. Will rent here again.
Steve KKen Meyer was super helpful
Kenneth FI would ask if the customer needs any straps or moving carts over the phone, so they are better prepared when they get there. Otherwise, excellent experience!
jonpaul mAll good.
MARK MNothing
William DEasy drop-off of our Uhaul rental. Very easy. Thank you!
Cynthia S