Customer Reviews for Wallace Gas & Oil North Main
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Wallace Gas & Oil North Main
Scheduled for pick up a truck and when I got there they said they didn't have it.. turned out they did but it was checked in wrong. . waited for 1 hr
the doors to the trailer were difficult to close and needed adjusting
Very quick and professional. Even though they were busy with other things and it was late on a Sunday, they were very helpful.
When a p/u location is selected, that should be the location we are allowed to p/u at. It was very inconvenient to drive 40+ miles in one direction to p/u a truck when the uhaul 2 blocks away could have had a truck for us. Customer service did do a good job trying to compensate though.
I felt well taken care of by the local pick up location. My problem was with the online reservation system. You did not allow enough miles for me to move to my location outside of the city the drop off was. I know there is no drop off in the town in which I moved. Please include extra miles for this when someone reserves a vehicle. Also I reserved a 26' truck only to be told in an e-mail that I had reserved a 20' without an explanation as to the change in size.
As far as the total rental... It was poorly handled! I reserved a 26' a week and a half in advance with the dealer being 24 miles away. The day before my pick up I was told I have to drive 2 hours just to get that size. Uhaul did give an extra day and extra miles for it but it screwed up our schedule ! And at drop off the guy tried to get more money from us for gas that we had already fulfilled.
I had problems with the straps in being able to tighten them and loosen them. It kept getting stuck the equipment needs to be oiled so It doesn't happen.