My experience was great I would not change anything.
Michaelle Q
Customer Reviews for Walls
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who owns this business was very helpful cantt thank him enough
Phillip WNOTHING
Laura SOnly thing is thee do not have any dollys and the online portal obviously is not aware of this
Layla SClean and sanitize interior
Justin RWe told the people when we dropped the trailer off that the lights did not work and they told us that we need to get ahold of the main. Corporate place I just haven't done it
Justinia TVehicle had check engine light on the entire trip home. Had to contact roadside and they assured me it would be ok as long as it wouldn’t blink. It was very stressful driving home knowing something could happen.
Amy DEverything was great even the person doing our paperwork. He was very polite n informative and definately we will pass on the word of your business. Thank you for being here to serve the community.
irene aVery friendly and helpful would recommend highly Thank you
Sharon bWe used this location because it was convenient. However, even though it was during normal business hours, there was no one there. A note on the door left instructions to check at the next door business where I was told to just park the trailer and leave it. A phone number was listed which I called to verify that the trailer had been returned on time but it was for the next door business. I would not recommend this drop off location.
Frank SThis location is not open during stated business hours & does not return calls to get trucks checked in. Very disappointed in service & in the fact you kept my deposit bc of him being lazy
CEDENA HThis isn't on the location. This is on the truck. The check gas cap light came on and stayed on. I ended up having to drop 70 bucks for gas for four trips to the old house (less than 15 minutes away) and back. Also, my wife followed me back to drop it off and she smelled gas really bad from it.
JESSE RExtremely friendly and kind.
Donna QHad so much trouble checking in and getting key. My online didn’t work, had to call 3 times. I was there for an hour checking in. Same story when returning, online did not work. Then I ordered a dolly and did not get one but have been charged for it. It was a horrible experience and I would not recommend. Made a stressful day off the charts stressful.
Kacey LCustomer service at this location was shitty. I called to ask if I can drop off the truck and leave the keys in a drop box. He cut me off mid sentence and said "Uhaul's closed" and hung up on me!!. Horrible, HORRIBLE, VERY RUDE guy that runs the Duncan, Oklahoma location. I will NEVER go back
Trish AThe list is too long
Jennifer CThe man that runs this is an awesome man. Very nice, helpful and informative.
Layla SGreat customer service as well
Layla SI dont know what happened, but my name was not on the final receipt due to someone's mistake. I needed to close my account with my name, not someone else's name.
amberly cVery nice, treated respectfully, made sure everything was fine
herbert fGentleman at the rental location was very friendly and helpful with everything. Will use them again!
Mark RI reserve the truck as an in person check in so that I could actually speak to another person during the check in process since I had never done this before. When I arrived no one was there and no one was answering the phone number that was listed on the door. I had to call the 800 number just to get Assistance and then I spent another 20 or 30 minutes of my valuable time and in 92° weather going through the whole check in process all over again.
Benita WDrop off place was closed, so I had no interaction with anyone. I would warn your customers if the drop off place is closed what the expectations will be to drop off at an unattended location.
CLAYTON HThe agent is a fantastic person to deal with
Kerry RJust dropped off in lot. No interaction with employees.
Andrew WVery easy process of renting uhaul! Great experience overall.
Jennifer WThe man In Duncan was polite and helpful and knowledgeable. Very good experience.
JOHN CYou had me scheduled to pick up at the other location and it would not let me pick up. Wasted 1 hour.
Kyle TThe U-Haul site would not find my location so I had to call and do it it over the phone
Justin MThe return location was locked up tight. A message on the door directed us to the building next door. Walking over there, the person in charge with U-Haul returns was not there and the 1 person there knew nothing about the process. After calling the 800-number, we were directed to use the U-Haul app. Using the app, the GPS address on the app was not the location we were at. After calling the 800-number AGAIN, we were told that they would mark the trailer as returned in their system. This took over an hour. Because of this we were unable to make it back to our house in time to pick up our puppy from the kennel (this caused us even more money). Also, since there was no one there, we had to manually unhook the trailer from the truck. If I was by myself, I would not have ben able to do this (since I am a female and not strong enough to lift the trailer off the ball). As it was, this was not an easy task. There should have been a jack or something/someone to help. I am not happy with this return experience. I will think long and hard before I look into renting another U-Haul truck/trailer. Luckily for me, there are other options.
Sharon SWe’re not open during posted open hours. They had no weekend hours. They did not answer phone calls during posted open hours. They could not provide any assistance or directions on returning the equipment.
david gDaryll at Wall's Uhaul in Duncan, OK was the Best! He was super helpful...went above and beyond to help me determine what would be the best option for our moving needs. He had the keys ready when I arrived and all the paperwork ready for review. Such a wonderful help for this busy lady. Daryl made this process super pleasant!
Tommy LLot was empty so I dropped keys in the drop box. I did call the next day because I had left my padlock key on the truck keyring and the owner came right over and gave it to me. Good service!
Don CExcellent service
greg cIt did not have good customer service and I had to go back twice to get my deposit cuz he didn't have time to check in the equipment
David NNo one at rental for pickup at scheduled pickup time. Was unable to reach anyone about scheduled pickup. Called customer care who had trouble reaching someone. The light on trailer was not working and found this out when half way to our destination at night!!! HORRIBLE experiance!!!!!!!!!!!!!!
Jennifer MThe man at Walls was very professional and kind. I also would like to mention the good help I received from the other U-haul location on 1502 W Park Ave from a young lady. People like these two makes me not want to move out of Duncan, Oklahoma:)
nannetta rAmazing experience, friendly knowledgeable professional staff that cared.
Scott S