Customer Reviews for Alleys Broad Street Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Alleys Broad Street Mini Storage
Please maintain the trucks better.
Great service at the drop off location. The gentlemen was very friendly.
However, I had a question concerning my bill. I called the 1-800 and spoke with a customer service agent. The gentlemen was sightly rude and the whole conversation was awkward. He definitely needs more training.
They were so nice and friendly.
The only complaint I have isn't with the vendor that I rented the trailer from, but more of the equipment that U-Haul uses for their trailers. We had a difficult time, finding between 2 trailers, one that had working lights due to the flimsy wiring harness that was installed on this sizeable over the road trailer. That put my schedule behind by at least an hour, and the person I had contracted to help me was left waiting. We finally had to resort to duct taping the flat plug in place to keep it working. This should surely embarrass U-Haul Corporate wherever I stop, as I travel across 3 states. Use a 5 pin round trailer wiring harness, and you will likely avoid these embarrassing situations.
Too far out in the country. There was a uhaul place close to my house in cookeville like a mile.
Nice and helpful people run this location.
They were exceptional. They made sure I had all of my needs for the use of the truck.
I do not like the Dollie and pads in the van part because they took up space I needed. Did not need the blankets or Dollie.
Nothing, everything was perfect.
I appreciated that the owner did a walk around. He made sure to answer any and all my questions. Only complaint is that there was not an appliance dolly available.
Friendly staff, courteous. very professional, I would recomend this location to any one in the Cookeville, TN area.
I had a reservation via uhaul web site to pick up a truck on 25 May. I happened to call that morning to change the pick up time. Even though they weren't officially open on Memorial Day, they went of their way to rent me a truck. I am very appreciative. Not sure why the website allowed me to pick up on a day when location not open.
The lady and gentleman that run this operation are top notch. We were in a bind because our plans fell through for moving a vehical with our own equipment. On short notice, on a Saturday morning, this U-haul outlet helped us get a car hauler rented quickly. We got instructions on how to use the equipment that was well-maintained, completed the paperwork transaction in a nice home based office, and were on the road in a short period of time with no hidden charges. It is evident that this management team puts a lot of effort into their business because the vehicle space was well laid out with plenty of turn around space for large prime movers on a well graveled drive/pad. This was a pleasant transaction from a great U-Haul team that represents a high standard of good busuness practices. Thanks for the assistance!!
I was very happy with the customer service. Everyone was nice and smiled a lot. I would definitely use this UHaul dealer again.
Great folks who are very thorough and professional!
Excellent service! Professional! Very personal!! Awesome people!
Service exceeded expectations. Great, friendly service, they went above and beyond.
Super nice couple that own and operate this operation.
The Alley's are great people. They had everything ready and made sure the trailer was hooked up correctly. It was a great experience!
Great customer service! Good honest people...very accommodating! Will come back to them every time as well as recommend to everyone!