My initial pickup location was absolutely perfect. Owner was very cooperative and helpful. Highly recommend his store. The problem occurred when we left and the 26' truck failed 45 minutes into the trip back to Wisconsin. The Wayne, NE location was very helpful in getting us on the road in 2.5 hours with another 26' truck.
Greg J
Customer Reviews for Westbrook Lanes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Westbrook staff was great and helpful. Shifter on the U-Haul was messed up and hard to get in reverse. Staff at my original pick up location sucked. They tried telling me a van was the same thing as a truck and sent a shitty email about it. Again, Westbrook lane’s staff was great…rest of U-Haul process sucked as usual.
Noel HRude unhelpful people, truck was dirty .
GIE HThey went the extra mile to get the truck I needed. Thank you.
Edward TAlways good service
CARL SManager worked with me, everything was excellent
Tom BI couldn't move the passenger mirror so had to compensate visually when pulling back into lane. When I told the person in charge he didn't seem to care at all. Not a good thing when the customer has problems and has no way of fixing when in transit.
constance aI rented the u haul for 3 hours on a Saturday. When I returned it I was asked for the mileage and if I had replenish the fuel which I had. I was then told I would receive my receipt by email when the person who does the u haul stuff returned. The following Monday I received a call from a totally different u hall place asking me when I was going to return the u haul. I told them I had returned it two days ago on the same day I rented it. I also STILL have not received my receipt!!
Randy BVery friendly and helpful.
John EThe vehicle I used shouldn’t have been loaned out everything was great other than the fact that when you pressed on the brakes it pulled you to one side and shook really bad
Shayne NAt the time of delivering the equipment, they charged me 400 more
Luis MAgain, location and staff were friendly and helpful. U-Hauls computer system again was down and was unable to get everything taken care of. We were also told that we would receive a credit for the issues. Final bill showed no credit and we were charged extra mileage and an extra day when we were told we would not be.
Bobby ZJust did a drop off
ANN CThe shroud around the gas tank lid was sharp and could cut someone.
Theodore MBest in town by far
CHRIS CVery convenient and fair price!!
sonja bSome of the dollies that were pre-ordered were not present to go with the Uhaul truck at pick-up. Staff was fairly friendly, but didn’t seem to have a lot of interest in the side hustle. I would still recommend this location over other Uhaul locations.
Justin GFriendly service
Todd Tjust dropped off the truck on a weekend and was called later to verify truck was received on schedule and in exceptable condition. Had the pleasure of getting a new truck to drive drive down to Nebraska from Montana. Now if you could just improve the winter driving conditions, that would be my only wish!
Margaret BRenting the Uhaul was quick and easy!
angela bI paid for a dolly and it was not in the truck. The truck also smelled like weed when we picked it up.
Kaylee JU-Haul charged me for 2 days rental instead of 1, like I was told from the personnel at the pickup location. I was very disappointed!
COLE BVery professional and courteous.
DAN WI had some issues with the U-Haul app where I could not make the check, so I end up at the counter, my recommendation is that in the app there should be a message that if it is not possible to do it online go to the counter, probably it is obvious but I expend a lot of time figure if it was a problem with the app, my internet, my phone or just that I need to make all the checks at counter
Guillermo CI had to have the truck a couple days longer then I expected. I was very pleased with the over all price. This is the second time I used Uhual. Will be using them again!! Very pleased customer!!
reeca eThe windshield was filthy and not just with rain drops but bug splatter and bird droppings. The tires were not inflated to the proper level by quite a bit. The truck warned me about it so I filled them to the proper level.
Leslie COutstanding place and very helpful.
DEAN CYou do everything they ask for .. Plus put the right amount of gas back in the the truck and they still change you extra money.. Off your credit card..
Michael RJohn was very friendly and accommodating. No complaints!
Anja KTrailer had strong smell of pigs or livestock inside.
Brian EThe staff was great. They were very helpful.
Jamie KUhaul agent was not very friendly, but they gave us a free upgrade on our truck.
John GYou kinda screw people over with your quotes. You quote allotted mileage for one way long distance trips, from only where they are moving from, and too. You don't include extra mileage, for the trip to get the uhaul from the pickup location or to the drop off location. So, I had to pay for an additional 25miles, that weren't in my control. Plus, additional equipment that I requested or ordered, were not included, so it made the move more challenging for heavy pieces of furniture.
Shiloh RTruck rides very very very rough!!!
DALE BI asked to have a car dolly so I can pull my truck behind my RV I spent $60 on my mechanic to have the drive shaft disabled I get to the U-Haul and they don't have a car dolly he's got a car trailer three of them which I did not want and I did not have time to wait around for him to find me an actual car dolly the extra weight of the trailer was too much for my RV and it tore up my transmission so no I'm not happy at all
bryan mWestbrook was an easy location to find and access. Staff were very helpful in completing the check-in.
Gary GEasy access, mgr was great and assisted in getting hooked up and on the road.
Aaron SThe cab of the truck not clean. The sun visor was broke on drivers side. Overall of the truck sort of beat up.
Jeanne A