Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
I don't know much about U-HAUL locations, but the staff and the whole operation at Westchester Self Storage, made this a very pleasant experience
I can't recommend anything to improve on-our experience was so easy, so professional, and overall as painless as a day of moving could be! Many thanks to you for everything!
The staff made the rental process very easy, the pri$e was reasonable and I will recommend this location for U-Haul rental trucks.
Great and friendly management team...would recommend to everyone
Miguel is a very cool guy to work with!!
My experience renting truck from this westchester location was great .miguel was very helpful I was not expecting the level of customer service I received for rental truck location
Between the uhaul call representatives and the individuals at the location, I was able to turn in the vehicle with no problems and they were very accommodating and helpful. I was extremely appreciative.
Whoever helped me today was excellent. He was very helpful and went out of his way to make my move run smoothly! Overall customer service
Your regional manager promised me free rental because the trailer was missing the cable hook was missing. When I went back to return it the next day the manager put notes in to charge me still. Wasted another hour or so of my life and was lied to. Poor experience.
I don't know much!! Prices are reasonable, quality of truck was great, and customer service was fantastic!
Thanks - and I will rent from this location again!
The agent at the site was extremely helpful. It was easy to book on-line. Just great!!
Nice, helpful and friendly staff
Listen and confirm with me how many miles I estimated before writing it down so I'm not overcharged at drop-off. I understand mistakes happen and miscommunication errors occur, but if I wasn't in a hurry, I would have disputed it further.
Nothing comes to mind. It met expectation.
Nothing. Miguel at this location went above and beyond to make this rental happen. Excellent job.
Staff and office was just fine..but the rental was WAY too high for me...$19.95 for the truck...$1 per mile...(36 for me...and then $18 for gas....THEN i could only have the truck for 6 hrs...jeeze guys...that's too much. I will have to be in a HUGE bind before i rent another U-Haul
The uhaul representative pulled the truck off the lot and left the truck running and walked away. I had to tell him that I want all the damage documented on my rental agreement. He was not very happy to do so. The fully loaded truck also broke down on me after an hour on the road. I spent the next 9 and a half hours stuck on the side of an interstate waiting for a mechanic and than a tow truck and than movers to unload and reload a newer truck. It was one of the worst experiences of my life. For long haul moves such as mine, your trucks should be fully checked out so this does not happen to the next customer.
The people were very friendly & easy to deal with. Overall a very good experience.
Gentleman who helped me was very nice, helpful, and courteous.
Everything was great, I rented from here many times and I've been happy with the service everytime!
Absolutely awesome. Can't tell in words how efficient, helpful, and timely this location is.
Miguel was awesome. He went above and beyond to help make sure I had a great experience.
Nothing. The staff were very professional and helpful. Equipment was clean and ready to go.
Miguel was extremely courteous and helpful, great customer service.
Super friendly staff, and very considerate!
I had asked if they were open on Sunday, they said yes. We arrived at the location around 2 pm and there was no one there. We called the number and the girl that answered was very helpful and gave us another location to go to although it was further away. The rear lights were not working properly and we had to bring in in the day we were leaving. Not very happy about all this.
I enjoyed my rental experience with this location & the whole Staff is simply Awesome whenever I need a Uhaul again I'm going to this location and I will refer all of My Family & Friends!!
The truck we rented was beat up and had seen better days, but it got the job done and that's all that matters when you are moving. More importantly, the staff at this location were amazing, professional, and friendly both pick up & drop off. Great experience
The folks at this location really helped us out in a pinch, would definitely recommend to anyone in the area.
Miguel gave excellent customer service. He was very knowledgeable about the product and gave great advice to make everything as easy as possible for me, from pick up to drop off. I felt good about my decision to rent the truck from Uhaul.
I rented a pickup truck for 2 hours. When I returned the truck the next day i locked the keys in the car in their lot. The truck was secure and not running but they said they do not have a spare key. I was told I'd need to make another key or call a locksmith.
No one there even made an attempt to help me or call uhaul either. So I called myself and sure enough it was under warranty so there was no charge for them to send a locksmith out which they did.
However, I had to come all the way back an hour drive to be present for it. I called the store directly to ask why they never helped me and their response was "we don't have customer service, we just rent trucks"!!! Is that really how UHAUL wants to be represented? I am a regional property manager for over 1000 apartments and I will make sure they never use you for trucks or storage!
Great customer service from the gentleman at the counter where I rented the truck. Very friendly and explained everything clearly.
They are not equipped to handle auto transporters. The public should know that up front.
The customer service was excellent.
The guys who helped me were great. I had lost my wallet and they worked with me and didn't charge me all the extra's that they could have.
Great customer service
Was well pleased with the young man that assisted me. He was nice and friendly, and was able to me to get the best service for what I was able to pay for. Thank You
I was quick and easy to rent from this location
The electronic receipt should be a pdf not gif....easier to open.
this was the second location i was sent to this day. The first location didnt have a vechile at my time and i was sent to another location
UNACCEPTABLE. people should be able to pick up at time and location on reservation without being sent all over city to look for secondary location
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service