Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
The concern i have is that i rented a truck for 24 hrs, but i only needed it for two hrs, since i brought it back much earlier than agreed, there should be a. Reduction fee.
The original reservation was made for a different location, but there wasn't a representative onsite nor a truck there when I arrived.
So I went to the Westchester Storage on Florence Ave.location, they were professional, very helpful, they listened to my complaints, were understanding and provided me with a truck.
The company has a money back guarantee policy so I am expecting a response from them soon with a refund forthcoming.
They were great! I left my keys in the van and they promptly called me. I would definitely recommend them to a friend.
I was happy and pleased with the superior treatment and service we received when i picked up the u haul triuck .
I overfilled the gas tank by $20. I would love to have been reimbursed or been discounted for the extra gas by taking off some percent. The staff was wonderful very kind and efficient but this was out of their hands.
Delighted with the experience. Everything worked smoothly. Staff was helpful and efficient both at checkin and when returning. Process worked beautifully and recommend this location to anyone in the LAX area who needs a truck.
customer service was great
excellent customer service.
Cashier/Attendant did my rental contract under someone else's name, this is after she asked for my ID to verify everything. How does that happen? Then upon fixing it and giving me the correct contract and using my ID to verify again, she misspelled my last name. Clearly not looking at the ID at all, appears to be simply a following a protocol that doesn't mean anything to her.
Professional staff. Very helpful.
I dropped the trailer off after hours. There was ample space available for parking the trailer and the night drop box was in a convenient location.
The Van was really dirty inside and outside.
The customer service was great.
The staff was wonderful. Thanks.
Great experience all-around! Thank you!
This location was closed for the Monday holiday. They had a key drop box. Very simple, can't rate it. If I did need to rent again I would use that location.
I had a very good experience overall! The truck however was a bit of a gas guzzler! I have driven trucks and trailers over a half million miles and I believe this was a bit extreme, especially since I did not have very much weight in it. It cost over $70 and I only went 63 miles?
They were so helpful and I was able to drop off the truck after hours. Going to use them again if I ever need to move and recommend to all my friends!
Car reeked of smoke. No one spoke to me about charge for mileage. I thought I was simply paying 19.95 since it was a local trip. My bill was $48.00 for a 30 mile round trip. I felt bait and switched
Miguel was extremely helpful and accommodating!!!
Miguel(?) was very nice and easy to work with.
Moving can often be a challenging experience and this one was smooth as silk. The staff at this location as well as at the 800 number were helpful and courteous. Over all this was a very pleasant experience. I will recommend this u haul location in the future. Thank you!
as usual, the people at this location provide fast and professional service with a smile . sterling employees that deserve a lot of credit for a job well done . i hope the district managers recognize their efforts. somewhat rare these days to find competent workers .
I reserved one type of truck and when I picked up truck it wasn't available had to use a smaller truck big inconvenience for me very unsatisfied
Service was great - very friendly and efficient.
When I called to reserve a truck had I known they did storage I probably would have stored my stuff there .
The truck was not clean, It has some damage to the body caused maybe for previous accidents, however the truck behave really well, The truck I rented did what I needed for that I am happy. I will come back If I need to rent another equipment.
No improvements needed. It was a simple and easy experience and the staff were very helpful and had superior customer service.
once again the professional staff on florence ave. came through with flying colors and great attitudes . they should be in the top ten u haul locations in the u.s.. they work hard and are true professionals. i hope corporate notices their efforts . i sure do.
Only small issue was there were no dollies available after I requested for one. However was given the larger push dolly for free.
Great STAFF, I never would have the time to review! But, it has to be done with these guys. GREAT PEOPLE and would go extra mile!! KEY for success....keep it up!
Rented from this location a number of times and the employees are great and this location always has the truck we need
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service