Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
Very good people at this location.
Gentlemen, the problem I had, is this location had
a poor inventory of 10 feet truck, I had to compromise
an settle for a Van.
Very helpful man on site, fast service and helped me with a few tips while using the truck.
Thank u for all your help.
This was a great Uhaul experience. Nice, friendly staff and new equipment.
EXCELLENT customer service! I really like this location. I've used it twice before. Caring and committed owner and staff member (Miguel) make this a place I choose to do business with.
Miguel was very helpful and professional. We'll definitely be coming back here again.
The staff was very helpful, I needed to extend the time frame of the rental and they were very helpful and understanding.
Very friend staff... checkout process was vastly easier than renting a car! Its a no brainer... coming here for all my moving needs!
Miguel displayed superb customer service and was very knowledgable
Miguel is superb at his customer service & assuring that I was satisfied with my service! He thoroughly walked me thru the process of renting the truck! I will definitely recommend this facility!! I was very pleased with my experience!!
truck needs to be looked at.. i can smell the exhaust smoke coming in the cabin while running even while using A/C or windows down.
Friendly and efficient service.
Shirley and male associate were awesome! They made sure the entire experience easy/smooth (this is the experience the customer is paying for). As opposed to other experiences in the past where renting a truck became a whole subset of issues/problems (reservation issues, network issues at the rental office, not enough help on the lot, etc) to have to add on top of the job I rented the truck for in the first place. This time job well done!
The rental and drop off was very fast, no wait and very friendly staff!
Pros: Friendly attendants.
Cons: Appears very run down. My space has door with knob removed leaving a 2” hole open to view my belongings. Wall/ceiling paint peeling. Lots of rat feces near my unit.
Staff very nice and professional.
Your service was impecable and so I have no improvement comments except just to say the service was AWESOME!!!
I was very happy with the whole process. The staff member were very helpful and polite.
Thank you very much!
3 days rental but return in one day without refund but the guy told me Yes
only thing i couldn't figure out was how to adjust mirrors - did manually. I assume that says more about me than anything. good experience overall.
I can't think of any problems I have had. I rent there frequently.
Quick and friendly check in and check out - recommend this branch
Signage to make the office/desk location more clear.
Everything was so efficient. We greatly appreciated the fact that we reserved the truck online and it was ready for us when we arrived. The inside of the truck was spotless, which was also appreciated so that our belongings did not get dirty. The counter person was very professional. She thoroughly explained the paperwork and how to calculate the gas re-fueling. Thank you.
Great team at Florence. Super nice! Thank you!
yes keep the equipment stocked and ready for service when customers need them is just about what is needed at the time when requested !
I want to commend Assistant Manager Miguel Aldana for his professionalism, helpfulness and friendliness. He made the rental experience smooth and easy for me and I appreciate his help.
I was charged for going over the miles. Which I did not do. So I had to call to get the money reimbursed back. Hopefully the money will be back in my account by Monday or Tuesday. Also was stated in my Contract about the extra miles.
Nothing at all. The people at this location are friendly and helpful. Well managed, clean and secure. A+
The staff went above and beyond to accommodate our needs!
Miguel the assisting manager was awesome! He was a pleasure to work with and I will definitely recommend you. Thanks
The clerk was efficient and helpful. He made sure I understood everything before I left.
The crew at the LAX location on Hindrey is always attentive and helpful. They are the best!
I just dropped truck off after their office hours so I can not comment on Inglewood location.
I have never had a scheduling problem before and have used Uhaul several times so I will look at this an an exception. I have been very pleased with Uhaul, clean trucks, friendly staff.
The customer service was fantastic, but the truck needed cleaning.
Wonderful experience, I enjoyed it , just expand maybe lop ??
Very quick friendly service with a smile.
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service