Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
I was charged for going over the miles. Which I did not do. So I had to call to get the money reimbursed back. Hopefully the money will be back in my account by Monday or Tuesday. Also was stated in my Contract about the extra miles.
Nothing at all. The people at this location are friendly and helpful. Well managed, clean and secure. A+
The staff went above and beyond to accommodate our needs!
Miguel the assisting manager was awesome! He was a pleasure to work with and I will definitely recommend you. Thanks
The clerk was efficient and helpful. He made sure I understood everything before I left.
The crew at the LAX location on Hindrey is always attentive and helpful. They are the best!
I just dropped truck off after their office hours so I can not comment on Inglewood location.
I have never had a scheduling problem before and have used Uhaul several times so I will look at this an an exception. I have been very pleased with Uhaul, clean trucks, friendly staff.
The customer service was fantastic, but the truck needed cleaning.
Wonderful experience, I enjoyed it , just expand maybe lop ??
Very quick friendly service with a smile.
great service and great equipment
very courteous and helpful, dynamite service, I will definitely recommend friends to the unit.
U-haul made today 200% better than planned. I was struggling to find a friend with a truck available to help me move. It only cost me about $35 dollars to rent the U-haul and move all of my things AND WITH NO TIME RESTRICTION.
The staff is extremely friendly, easy going and generous, specifically Miguel. He offered me some cardboard boxes that were left over from a previous customer, free of charge, which I though was really nice. He walked me through all the information I needed to know about the rental in a very clear way. I left the parking lot with all my questions answered before I even had to ask.
THE BEST PART OF MY longgggg DAY:
was when I dropped off my U-haul... to find that I had forgotten my car keys at home and couldn't pick up my car. Uhg. I was going to call an Uber or a Lyft, but Miguel kindly drove me to my house to grab my keys and back to the self storage to my car.
If you are reading this, Miguel, THANK YOU SO MUCH AGAIN. You have an awesome attitude! Keep it up.
Returning the truck was quick and easy --- no problems.
Terrible customer service
Rude on the phone
The staff were excellent and made my move stress free. Thank you.
Quick, easy, great rate for a local move
While this location (940 W. Florence Av. Inglewood CA) was excellent, it wasn't the location I originally reserved from U-Haul. When I called, I reserved a truck at the 920 W Manchester Av. Inglewood, CA location. When I arrived at my scheduled truck pick-up time, I only saw one person at the shop. He didn't seem to understand me and handed me a phone to talk to somebody else. The person on the phone told me that the man that handles U-Haul orders was out to lunch. At that point, I left and had to scramble at a different U-Haul location.
I have been a U-Haul customer for a long time and done multiple cross country moves. I was very disappointed with this initial experience.
Have van pointed towards exit so they don't have to back up. Awkward angle to back up with limit room and that down ramp.
VERY FRIENDLY. GREAT JOB.
The concern i have is that i rented a truck for 24 hrs, but i only needed it for two hrs, since i brought it back much earlier than agreed, there should be a. Reduction fee.
The original reservation was made for a different location, but there wasn't a representative onsite nor a truck there when I arrived.
So I went to the Westchester Storage on Florence Ave.location, they were professional, very helpful, they listened to my complaints, were understanding and provided me with a truck.
The company has a money back guarantee policy so I am expecting a response from them soon with a refund forthcoming.
They were great! I left my keys in the van and they promptly called me. I would definitely recommend them to a friend.
I was happy and pleased with the superior treatment and service we received when i picked up the u haul triuck .
I overfilled the gas tank by $20. I would love to have been reimbursed or been discounted for the extra gas by taking off some percent. The staff was wonderful very kind and efficient but this was out of their hands.
Delighted with the experience. Everything worked smoothly. Staff was helpful and efficient both at checkin and when returning. Process worked beautifully and recommend this location to anyone in the LAX area who needs a truck.
customer service was great
excellent customer service.
Cashier/Attendant did my rental contract under someone else's name, this is after she asked for my ID to verify everything. How does that happen? Then upon fixing it and giving me the correct contract and using my ID to verify again, she misspelled my last name. Clearly not looking at the ID at all, appears to be simply a following a protocol that doesn't mean anything to her.
Professional staff. Very helpful.
I dropped the trailer off after hours. There was ample space available for parking the trailer and the night drop box was in a convenient location.
The Van was really dirty inside and outside.
The customer service was great.
The staff was wonderful. Thanks.
Great experience all-around! Thank you!
This location was closed for the Monday holiday. They had a key drop box. Very simple, can't rate it. If I did need to rent again I would use that location.
I had a very good experience overall! The truck however was a bit of a gas guzzler! I have driven trucks and trailers over a half million miles and I believe this was a bit extreme, especially since I did not have very much weight in it. It cost over $70 and I only went 63 miles?
They were so helpful and I was able to drop off the truck after hours. Going to use them again if I ever need to move and recommend to all my friends!
Car reeked of smoke. No one spoke to me about charge for mileage. I thought I was simply paying 19.95 since it was a local trip. My bill was $48.00 for a 30 mile round trip. I felt bait and switched
Miguel was extremely helpful and accommodating!!!
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service