Customer did not leave a comment.
Anna R
Customer Reviews for Whipples Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul truck was shaking when driving it was cut off
Kristie HProcess was quick and easy
Dominique BIt was a large truck and when we returned it, there was no room to park in the designated spot.
adam DNothing everything was excellent
Alexia FVery helpful, respectful, patient, informative and great personality!! Quick and easy process.
Kitara GThis location was wonderful had no problems even though it was a holiday. The Jeremih met me there to check me out with the U-Haul. I would reckon near him to anyone to rent a U-Haul and trailer. Thank you so much for being there on Monday is a holiday.
Shirley WExcellent outfit good location.
Richard WThe representative here was wonderful. He had the truck ready to go with the dolly and blankets already loaded. He processed the paper work quickly and explained everything to me. I was very pleased with his customer service.
Daniel PExcellent service
Carroll JMr. Richard Whipple was a very nice man.
Bonnie TLoved the place but will never use uhaul company again
Cortney MThe service was great, and the equipment was relatively new. However, U-Haul, not the pick up or drop location was horrible. We faced adversity and issues with the equipment and called the road assistance service and a person never called us back. The worst experience ever!
MANUEL RN/A
Teresa SThe truck and trailer were dropped off after hours the same day I picked it up. The next day, I didn’t receive any confirmation that they checked the truck and trailer in until 12:30pm when I asked my husband to go up there. I even tried using the online portal to get assistance and after 18 minute wait times….4 times, the chat sessions would end before I received any type of assistance
Kia WI have not received my receipt from the location
Tara SStay being awesome!
Gregory BVery professional, customer oriented, fast, and a very nice man. A pleasure doing business here, highly recommend!
TIMOTHY MEfficient & professional service from Richard Whipple. Clean equipment - trailer pulled well. I would recommend this location.
Jeffery Loutstanding service
Richard WVery knowledgeable about equipment. People person and he kept it professional.
JEFFERY BThe service at this location is exceptional and captures the true essence of southern hospitality.
Laquesha JEverything is so well planned with this location, there is nothing at the present time would help the improvement. Thank you for planning and scheduling well.
MIMMIE CVery friendly dealer
Richard Woutstanding service
RICHARD Woutstanding company
Richard Wmothing
Richard WRich was very friendly and helpful.
Mark RThe owner made sure the vehicle was properly inspected before I left and made sure to set my mirrors so I could see and to ensure a safe trip. Will definitely do business again.
jasmine dGood person and nice, understand every one...good service
Samuel OThe customer service was top notch, the representative explained everything in detail, even gave tips on how to save on gas. I will definitely be returning here for future needs of a truck rental!!!
Terri Cvery nice person, ex military style
Richard WWhat a wonderful agent. He was amazing. Polite, kind, direct, honest. Not a "salesman" but rather more like a friend while still being knowledgable and informative.
Mark PMr. Whipple is a professional in every sense of the word.
tom rTell location when sending a customer for pickup when the current location doesnt have what u reserved.
Tiffany WManager was excellent.
Kyle Fvery nice, very heloful
SUSAN Bvery friendly location
RICHARD Wnothing, excellent customer service
RICHARD WThe owner wasn't there when I went to rent it and he wasn't there when I went to pick it up. I ended up paying $50 in total, because I wasn't informed that I had pay for mileage. Also to add insurance that I didn't need. The service was awful.
Dominique RThe experience with Uhaul was awful. I had to travel over an hour to pick up the truck. I had schedule it for the city in which I had to move my daughter. They did not call me until the day before to tell me my location had changed. I would not recommend Uhaul. Customer service staff and transportation staff called were soooo rude. Remember... No customers, no jobs!
Latisha KEnsure that the trailer being rented is properly maintained and service on the trailer is up to date.
travis pThey called next morning to verify my drop off. Even saved me a few bucks on the miles i went over.
DAVON PWonderful experience
JOHN WMr. Richard was very lovely.
Trishna POur pickup location was changed and the owner waited for us beyond their daily time. We appreciated it a lot!
Franklin GThe owner was awesome! He was genuinely kind and made sure I had everything I needed.
Monisha MGreat service, very friendly.
Richard PN/A. Service was excellent!!!!!!!
NATHANIEL bNothing. Richard was wonderful and thorough & gave me a nice pen :)
BEVERLY TVery friendly
JUSTIN AThis location was closed when I went to drop off.There was a drop key box located on the door. I received my email confirmation early the next day to let me know that my trip has been closed out.
SHABARBARA MWould definitely rent from them again. The process was quick and easy and the staff was very pleasant and friendly. Awesome service!
Jerome KMy reservation was made for 6x12 trailer in Auburn, AL. I was notified the afternoon before pick up that I had to drive nearly an hour away to an alternate site, in another state, the next morning because UHaul didn't guarantee availability at my pickup location. No compensation for gas and 2 hrs lost time was offered.
THOMAS Sthis was the best good job
JAMES LThe guy who helped me out was awesome.
JORDAN G