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Darryl S.
Customer Reviews for Auto Dealers CA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have had a few U-Haul experiences in my time, but I have to say this time was a very fluid and efficient experience. The young gentleman that helped me was absolutely pleasant, informative and helpful. Wonderful establishment. Thank you for helping making my tedious task feel effortless and successful :)
Jennifer V.Good
Lam V.The main guy is a outstanding character 110% great guy he should be given a raise.
Garvyn R.facility office appeared clean. Young man was nice. Return was confusing as there was no clear indication of what to do or where to leave the truck with the gates being locked. had to wait for customer service to get ahold of manager (multiple attempts) to find out what should be done. smooth after that. The truck itself looked clean but it was infested with cockroaches. They were crawling the walls in the middle of the day.
KRISTEN D.Explain what happens if not going to return truck by time agreed. & how to return truck rental afterhours, where to park , place keys, etc. Also location was short of personnel. I re-parked a moving truck, to get to the one I was renting.... Something to consider.....
Jaime G.Very kind
sang P.I received the truck with 1/8 of fuel, Engine light on, low pressure tires on, the gas tank was leaking when fueling. I returned it earlier because the truck was a safety hazard. Poor maintenance.
Vernell C.Tbis was the best uhaul experience i have had. Moving for work quite ofren, I use them every 2-3 years. Easy, friendly, fast and helpful.
David Z.Great service.
Darryl S.Extremely nice owner. Can say enough they earned my business from here on out.
nelson R.Again, we were not credited for the half tank of fuel that was in the truck when we returned it
Stanley M.Very nice. Quick service.
Christopeher C.Prior to the critique, I will say that staff was very professional, friendly, and worthy of praise. The truck is an obvious rental that has been used hard. The Truck ran well, but the check engine light was on, but properly disclosed with the gas cap being the culprit that didn't effect the operation of the vehicle. The cab interior had damaged/missing visor brackets, but again rentals aren't always treated well by renters.
JAMES A.I have no complaints. It went flawlessly.
Jack H.Bigger place, better. The customer service was incredible that will be the reason for me to go back to the same place
Efrain M.None! Superb staff working well with their clients! Keep up the good work!!!
Rodrigo S.At this time, I feel Luis was very informative. He was very courteous.
Gloria R.Excellent customer service !
Nancy C.Rented a car hauler. Returned on time. Employee said drop it over there. No assistance to back in or unhook the trailer. Just stood there and watched.
Jeff H.Excellent service and equipment!
Stephen M.This location has exceptional customer service. Smooth and easy rental agreement and return procedure. Will use this location for all my uhaul rentals.
Michael L.I thought I was renting by the day. Took it for 14 days came back two days early, but was not given any credit.
ROBERT P.Very good customer service, very helpful, friendly and very professional! Kudos!
Rodrigo S.Equipment needs to be washed had to rinse off truck , cabin windows were really dirty
EDWARD L.Very friendly customer service.
justin A.Both associates that helped were very courteous and professional and made it everything about this transaction easy and fast. I've had issues in the past and was hesitant on using uhaul again but glad these 2 changed m mind.
Francisco Jesus P.Very efficient
susanna O.Very efficient gentleman handled the rental details. Clean facility and rental equipment.
Rick P.Nothing she was amazing polite and knowledgeable!
John P.Didn't get out of his chair to meet. Us . Left key in counter
William B.I got in and out quickly. Great service.
Jay O.The staff was very friendly. I will continue to do business at this location.
Emil A.We had to unhook the tire webbing; undo the straps; & take the chain off the axle. I understand that we have to drive the car off the dolly, but the UHaul agent should've done that part of it!
Shannon A.It was really easy and he was very friendly
Joaquin G.Mr.Luis is an outstanding agent you should give him a pay raise
Jessie P.The gentleman here was very welcoming and helpful. I had no issues returning the UHAUL.
Nasya H.The UHaul system for checking out the truck was down. The vendor at this location was still able (good effort on his part) to check out the truck and keep me on schedule. Very happy with the customer service and price. Thank you!
Robert M.Better customer service
Marcos G.Nothing!!! This location was superior to any other location used. My experience with uhaul has been very poor numerous times. This location and staff changed my mind on using uhaul in the future. All uhaul locations should treat their customers as this location did. Excellent job.
Jeff H.Easy to use and very friendly
Joe B.Notify me if my rental truck or equipment is not available on my scheduled pick-up time.
Francesco S.I rented a 10 ft u haul with 23,000 plus miles so it was not that old. My mother (77) and I (61) were driving from Bakersfield to Pismo and back. So as to unload their travel trailer after my fathers passing a few months ago so stressful was in understatement. I did the walk around and light checks with Brandon (uhaul employee) he was very nice to work with. So we had 3 major truck issues: 1. On Old River Road just outside of Bakersfield in middle of nowhere the front window molding started coming off on passenger side and along the top. We fortunately had clear packing tape and taped it down. 2. Then still in middle of nowhere on Highway 166 the rear tire blew out so we had to sit and wait for repair. Spoke to a nice service lady in Maryland at 800uhaul. The tire repairman replaced the tire and checked other tires and had to add air on passenger front tire. 3. We get to the destination and open up the back only to find the chord on drivers side was not coiling. When I would close the door the loose chord jammed up and I would have to get on a ladder in order reach in and adjust. I had to do that several times. My rental cost me $627.74 I asked for a 1/2 refund and got $138. I picked it up on Friday and brought it back Sunday.
CONNIE K.Good rent
JoseLuis V.Everything was done very easy and convenient
CILICIA S.Didn't have the furniture dolly I required and specifically made the reservation for had to go and purchase one
anthony V.Great friendly service. Was in and out quickly. Definitely will use again.
TREVOR B.Thxs.
JOSE C.Very professional and well organized. Thank you
James W.Nothing service was amazing and good price
Christine W.I was charged for an extra day(that I had already paid for in full) and had to literally scream at the manager and call corporate which gave me my refund that I was owed! I've never had a company just charge me and argue that they were right when I had a clear signed contract! Fire whatever man is working this location immediately. I almost sued you guys because he can't count days or look at a contract and believe the customer! Horrible
Lauren G.