The dealer didn't know he had a car Dolly on property when my son went there to pick it up. Then found out the lights didn't work and finally got that fixed. The dealer in Parker told me that they would have a Dolly there as I arranged for one almost two weeks in advanced I realize things get crazy in Arizona thus time of year but with advanced notice they should have what the customer wants when requested
Patrica B
Customer Reviews for Ace Towing And Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The two guys are great guys. Pleasant experience.
CELECIA WI reserved a truck at one location and your system moved my reservation to different location further away it added cost and time I could not spare. I don’t understand why you would rent the truck from under us when we had a reservation, a truck was at location we wanted and there was no other reservations for the truck.. we are a local nonprofit that use your services twice a month.
roberto sFriendly, informative, courteous
Brent KGreat place to rent from!
nate mBest customer service
Eric LI had problems on my one-way trip with the fuel gauge, no matter how many gallons I put in the truck the gauge would not go above 1/4 of a tank. Since I was driving over 100 miles, I used the dashboard reader showing me how many miles I had left prior to being empty. I filled up the truck aprox 4 miles away from the pickup address and the gas tank would only take 14 gallons I was unable to put anymore in. The gas gauge continued to read 1/4 full. During my journey the dashboard reader said the tank would be empty in 40 miles, so I stopped once again to put fuel in the truck. This time it only let me put in 9 gallons of gas and every time I tried putting more fuel in the nozzle would click as if it were full. When I started the truck the fuel gauge again only read 1/4 of a tank. I was not upset or bothered thinking no one had reported this until I reported it to Ace Towing and Recovery. There were two employees in the office the female was pleasant even though she was breast feeding her 4-year-old at her desk while we were talking, the gentleman was extremely rude told me that there was no issue with the fuel tank because he just put 5 gallons of gas in "Which he charged me for plus an additional $30 convenance fee! When I asked him why the fuel gage never moved past 1/4 of a tank, he said it is a big tank and you did not put enough in. I told him that was impossible and informed him of the two times I had to put gas in going one way. He said Well I can keep putting in more gas and charge you for it to prove my point. This man was horrible after his disrespectful comments to me I told him I was going to write a letter to the Corp office. he responded with go ahead I have you on camera! Not once did he apologize for the problems I had and even looked at his coworker and said great now we will have to pay to repair the truck. I WILL NEVER GO BACK TO THIS BUSINESS we misplaced a set of keys and when my husband called the office to see if they were left in the truck the man was heard yelling "Tell him to call back." I have never been treated so poorly by any representative from UHaul and I feel bad for anyone who has to deal with this man.
Jeff SGreat service thanks.
neal bGreat service!!
Chad AThe only reason why we continue to go back to this business is because there is a employee by the name of Angelicaa that gives you great customer service and it makes the transaction go smoothly, great personality, well informed about their services. God Bless.
Rawn MVery friendly service and quick
chinNa hAlways prompt and professional. Great staff!!!
Michael WAs always , Great Service
Bryan cthe young lady on duty was very helpful and nice.
Richard DI was very happy with the business. They were helpful with the issues I had. Equipment handled and performed well. We will do it again next month.
joseph tNone... Was smoothe and easy and fast
Donna AGreat customer service
DAVID HMake sure the truck is in good condition. The first truck they gave me had 3 holes and a long crack in the windshield. The second truck was fine.
Cathy MStaff was very helpful and welcoming
kristi fHave MORE staff on hand, VVERY BUSY location
Frederick HN/A
Max MGreat
John YDan and his team are very professional. Made a very stressful time due to auto breaking down on I10 better. Went out of their way to support me.
James DExcellent service at this location.
Joseph SEasy return
DAVID HVery Professional and Helpful
Rich pGood
David MThe whole team is great over there at Ace
bryan cThe clerk was very feindly
Luis B