Customer Reviews for Willys Bikes
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Willys Bikes
I made my reservation for pick up and paid in full with visa. The manager/owner did not have his shop open and I wasted three trips trying to pick up the trailor. I took it home and packed, as I had a long drive from CA to AL. After traveling for several hours the tires blew out! UHaul was called and I waited in traffic for a couple hours due to the neglect of the renter/owner/manager. The trailor also leaked from a crack in the wall where caulk had fallen out. After arriving in
AL. I unloaded and drove to Dothan. Al. The renter/owner/manager had me returning the UHaul to Alma, AR. REALLY!!!!! After four phone calls and one to the Marketing Department a UHaul Dealer was found to be open in Dothan, Al. I paid over five hundred dollars and followed all protocols and have never ever in my long history of UHaul rentals had such a HORRIBLE, DANGEROUS FROM DEALER NEGLECT AND INCORRECT DESTINATION HAD SUCH MASS TROUBLE. I was informed when I requested partial refund that it would be impossible unless the Renter/owner/manager would refund me. HELLO!! This guy was and is a wreckless indangerment to the drivers who rent UHaul equipment.
No suggestions. Completely satisfied! Thank you!
Improve the outside rear door cable winch, it unraveled
when I opened the rear door.
Willy is the best, this was our 3rd time renting a truck from this location and as always wonderful customer service and easy process
Could not provide discounts for disabled due to late drop off after explaining pick up location did not discuss return time and fees
I just moved into the neighborhood and had to rent a truck 2 times . Willys bike rental had excellent customer service such an easy process for truck rental. Definitely will be going to them and referring .
I was scheduled to drop off on a day that they were closed. I left the truck and everything turned out ok, but I was afraid of being liable for anything that happened to the truck - as after hours drop off means you park it on the street. I didn't interact with the people there, so I have no idea.