Customer Reviews for Willys Bikes
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Willys Bikes
Excellent customer service. Will definitely use them again, and would highly recommend them to anyone needing to rent a truck.
Over all the ride was great!
Had a wonderful experience, I would highly recommend renting a truck from this place.
pickup location was operated by one person. When I rented the trailer the employee provided me with a my receipt and told me the trailer was in the back and i could hook it up myself. i told the employee that i needed help hooking up the trailer and he provided me with a set of printed instructions on how to hook up a trailer. it was only after i told the employee that other uhaul locations hooked up my previous rentals did he agree to help me out.
when i drove around to hook up the trailer, the employee asked me to pull right in front of the trailer. Because the trailer was flanked on both sides by moving vans, i felt that there was not sufficient space to pull the trailer out after it was hooked up. The employee advised me to just drive straight out. Within a few feet, I was not able to drive the trailer out. The employee finally agreed to have me back up so that he could move one of the moving vans out of the way.
When the trailer was finally out, I noticed damage which was not marked by a uhaul damage sticker. I then asked the employee if he could fill out a damage sheet so that I would not be liable for the damage already on the trailer. The employee told me that because I purchased the insurance I would not be liable for any damage. At this point, I felt that the employee was lazy and really did not want to handle this transaction properly. I again asked him for the paperwork documenting previous damage and he told me to just take a picture of it. At this point in the interaction, i retrieved the three uhaul receipts from my previous rentals at other locations and showed the employee that other uhaul locations do in fact provide this document.
The employee finally agreed to prepare this form for me and brought me inside. I noted that he had to open a brand new package to retrieve the damage form, which told me he has not ever did this with another customer before.
I've made four other rentals at different uhaul locations in the past month and this rental location was a nightmare to deal with. I would not recommend for anyone to rent from Willys bikes, and would recommend for Uhaul to cease doing business with them.
Willy was very friendly and the service was quick. Completely satisfied.