Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
With snow storm coming, I changed my plans and returned trailer a day & half early. I did get credit for those days. Thank you for honest business. If in need in the future, will use this location
Sid Melancon
Rating:
5.0
Customer did not leave a comment.
JIM CENTENO
Rating:
5.0
Everything thing went very well. Quick check in and when I brought the truck back, it was equally as fast.
Gary Davis
Rating:
4.0
I only saw 1 employee when I dropped off the trailer and packing blankets I rented. I am not proficient in backing a trailer, and I was asked to pull it around to the back and back it into a particular parking space with little maneuvering space. I actually surprised myself that I got it the first time I tried! An employee would probably back it in further.
Holly Johnson
Rating:
4.0
I was told it had 10 miles to the gallon and had only a half tank and that my destination was over a 100 miles! So I filled the tank at $54 , drove way less than 100 miles, and got 14+ per gallon and therefore wasted $49 which I wasn’t reimbursed! Also the steering wheel shook so bad I had to drive really slow or it felt I was going to lose control of the van!! Apparently someone messed with the lane button I found out later!! Very annoying and scary 😱
Sherri Bolsinger
Rating:
5.0
Customer did not leave a comment.
Karen Nelson-Moorhead
Rating:
5.0
Customer did not leave a comment.
Scott Johnson
Rating:
5.0
Customer did not leave a comment.
LAUREN JOHNSON
Rating:
4.0
Close quarters navigating a big truck in, but helpful service.
Charlie Butter
Rating:
4.0
Customer did not leave a comment.
Richard Valiga
Rating:
5.0
Customer did not leave a comment.
Frederick Sheahan
Rating:
5.0
Customer did not leave a comment.
JAMES ALCORN
Rating:
5.0
Affordable, friendly, helpful
Frederick Dow
Rating:
5.0
Provide information on fuel level on return, or have it mostly full.
Denise Grosse
Rating:
4.0
Charging for gas used based on actual mileage used rather than asking to top off the fuel tank seems more fair. I put 28 miles on a van for my recent rental and had to put in 3.9 gallons of gas in order to top off the gas. Do the vans really get 7 miles per gallon?
Kim Krantz
Rating:
5.0
Customer did not leave a comment.
ANDREW BUSCHE
Rating:
3.0
Customer did not leave a comment.
Jamie Patterson
Rating:
5.0
I love this place! It is convenient for us and the service is always efficient and friendly. Both the check-in and return processes were quick and easy. We always use Bauers for our Uhaul rental needs and we'll continue to do so in the future!
Andrew Cohen
Rating:
4.0
Couldn't do photos when checking trailer in on the UHAUL app.
Thomas Billiet
Rating:
5.0
Customer did not leave a comment.
Mark Kkroona
Rating:
5.0
Customer did not leave a comment.
RAKESH CHENNA
Rating:
5.0
Customer did not leave a comment.
David Seidenstricker
Rating:
5.0
Customer did not leave a comment.
MARION JONES
Rating:
5.0
Customer did not leave a comment.
Robert Kalin
Rating:
5.0
Customer did not leave a comment.
Josey Cummings
Rating:
5.0
Good customer service
JIMMIE SANFORD
Rating:
5.0
Customer did not leave a comment.
James Bare
Rating:
5.0
The truck is clean and the staff are friendly and helpful. Thank you 😊
Salin Chhay
Rating:
5.0
Customer did not leave a comment.
bianca junior
Rating:
2.0
Equipment was not in the truck, had to grab it from shed. Missing Dolly, had to take appliance dolly. Pads in shed were dirty. Self check in took way too long.
William Schmidt
Rating:
5.0
Parking is a bit tight
MOHAMED HASSAN
Rating:
5.0
Location was fine. Major Problem though is the trailer size as listed is completely false and inaccurate. The 5x8’ trailer is much much narrower on actual measurement and i had to rent a larger , more costly trailer resulting in the need to change the hitch receiver and the car I was using. This is false and misleading advertising by u-haul.
Edward Cheng
Rating:
5.0
Customer did not leave a comment.
Eric Maranville
Rating:
5.0
They are convenient. Extended hours. And gas station on site.
Casey CREGG
Rating:
5.0
Customer did not leave a comment.
Rory oconnor
Rating:
5.0
I paid ahead and when I dropped the trailer off after hours, I was charged again. I paid $105 ahead of getting the trailer. And after I returned, it was $70. It seemed I was charged less than so maybe I’ll be getting a refund for turning it in two days early? I don’t know. I just figured I would pay and work it out with the Bauer UHAUL dealer tomorrow. But this seems like a system error and if not, I was not provided context as to why that second charge was needed. It was frustrating. Otherwise, great experience.
Steven Lastavich
Rating:
5.0
Customer did not leave a comment.
KEVIN CORDELL
Rating:
5.0
Very nice friendly staff but most impressed by the way the owner took his time to explain everything. I have never received not even close the kind of customer service like Mr Bauer the owner provide it to us.
Luis Rijo
Rating:
5.0
the location is nice. i had difficulties using the app and had to call customer service. Megan walked me through the process and made it all work. the app was having difficulties locating my phone and recognizing the location QR code.
Ken Weis
Rating:
4.0
Very helpful and clean.
Joe Steil
Rating:
5.0
Customer did not leave a comment.
Robert Kalin
Rating:
5.0
Customer did not leave a comment.
Michael Hodges
Rating:
4.0
Returned at 10:30 pm, which is hard to judge
Stan Salwei
Rating:
5.0
Customer did not leave a comment.
Neva Jain
Rating:
5.0
Customer did not leave a comment.
ROBERT SUTTER
Rating:
5.0
Customer did not leave a comment.
RICHARD UHLEMANN
Rating:
5.0
Great helpful staff!
Richard Trnka
Rating:
5.0
Customer did not leave a comment.
REES ALLISON
Rating:
5.0
Customer did not leave a comment.
Scott Sarazin
Rating:
5.0
Customer did not leave a comment.
Wyvenne ROBINSON
Rating:
5.0
The staffs were very professional and friendly. They helped making the process as transparent and easy as possible. I strongly recommended this location.
Trong Pham
Rating:
5.0
The gentleman was all alone because two people didn't show up for work, he did an excellent job.
Joy Horton
Rating:
5.0
Customer did not leave a comment.
PEDRO FLORES
Rating:
5.0
staff was great
carter brandt
Rating:
3.0
I rented a uHaul from Shokapee for 8:30am. I was informed the day before that I had to go to Minnetonka and the truck wouldn’t be ready until 9:30. Not convenient! Along with this, my dropoff changed as well causing more inconvenience.
Lana Slygh
Rating:
2.0
Was not advised of return time ir procedure if location closed. Returned equipment several hours early when location closed. Made multiple calls to ensure all was okay with return. Was promised a call back at least three times. Never got the promised call. After closure, someone called me from uhaul. He said advising customers of procedures was “complimentary and uhaul expects customers to read contract on
phone, even though font is about 2 points. , I think uhaul has really deteriorated.
MAry Shimshak
Rating:
5.0
Great staff; very friendly and helpful.
Richard Trnka
Rating:
1.0
This was the worst location I’ve dealt with customer service wise from any other uhaul location I’ve rented from. The woman working the deal was condescending and flat out rude. I rented a 6x12 trailer and my fiance was with me. He drove our vehicle to the rental location & also drove our truck to the spot where the trailer was located and backed the truck up to the hitch. The rental rep very rudely said “Who are you? You can’t be driving”. He literally backed the truck up to the hitch for me and I was then going to drive.
The rep made it very clear that we were an inconvenience and that we were following “HER RULES”.
We then finished our move within 1 day and retuned the trailer around 8pm that same night.
I called the store the following morning advising that we finished early and was again met with rudeness.
In the past when I’ve returned a truck or trailer early, I’ve received a refund for the days remaining on my reservation. That wasn’t the case here.
Overall the customer service here sucked & the team working was a mess.
Not happy about the experience.
Kayla Brown
Rating:
5.0
Everyone was very helpful from start to finish
Leo Baca
Rating:
4.0
I was very pleased with the Ford van...wow what a great vehicle. I was not happy with some additional charges on my final bill.
Wayne Viger
Rating:
5.0
Thanks for great service!
BRIAN PAULSEN
Rating:
2.0
Staff was less than helpful - just came away with a bad feeling. I will just find a different Uhaul. The "attitude: and the jerky behavior - just made me feel like I was a bother and NOT a customer.
CHAD OSTLUND
Rating:
5.0
The guy who checked me in and out was great! awesome experience!!
CHAD OSTLUND
Rating:
4.0
Customer did not leave a comment.
Howard Fidler
Rating:
5.0
Nothing. Everything went great
Ron Busch
Rating:
5.0
I lake the way they friendly they are.
abdulaziz osman
Rating:
3.0
The communication is lacking between themselves. I made a reservation and told me it wasn't placed.
CECIL KIMARO
Rating:
5.0
Awesome customer service and support!
JON WANDREI
Rating:
4.0
Customer did not leave a comment.
John Kilkelly
Rating:
5.0
Customer did not leave a comment.
Robert Schlichter
Rating:
1.0
Rude customer service. Tried to scam me into buying equipment at a very high price. What a dump of a U-Haul service center. U-Haul should be ashamed of this location.
Christopher Clark
Rating:
5.0
super speedy in and out as well on the return. thumbs up!
Phillip Smith
Rating:
5.0
Customer did not leave a comment.
Karma Steffens
Rating:
5.0
The guest service was fantastic. I would say that if someone rents a hitch with a trailer though the representative should be able to see if it’s been reserved or not.
rick dahlstrom
Rating:
4.0
When a customer asks for help with newer technology because they don't understand, please show not just explain. It took us more than 20 minutes to figure out how to start the vehicle after asking for help twice. I never figured out how to upload pictures of disputed damages then we had to leave the area, time restraints.
Veronica Beach
Rating:
5.0
It was a fantastic experience!
DAN O'DOWD
Rating:
5.0
The back tires had no tread
Tom Hayes
Rating:
4.0
Customer did not leave a comment.
Dirk Draayer
Rating:
5.0
Customer did not leave a comment.
David Kleinschmit
Rating:
5.0
The gage and the attendant said the fuel was full when I picked up the 15’ truck. I drove it 24 miles, didn’t let it idle, and had to put in over 5 gallons of gas to fill it. Seemed excessive at < 5 mpg.
John Flynn
Rating:
5.0
Customer did not leave a comment.
Gregory Meyer
Rating:
4.0
The on-return caused anxiety.
LAUREL HENRY LANGE
Rating:
5.0
Customer did not leave a comment.
Alexander Nelson
Rating:
5.0
The pickup and return was quick and easy. Thanks for your help!
Paul Riester
Rating:
5.0
Customer did not leave a comment.
Steven Southworth
Rating:
5.0
Very friendly customer service members, easy location, and simple pickup and drop off.
Lindsey Howe
Rating:
5.0
My experience was excellent. The owner was very helpful and made sure everything was in order for my rental.
Tom Talley
Rating:
5.0
I have worked with this location on and off for decades. They are my first stop for U-Haul. Good guys.
KEVIN THAYER
Rating:
3.0
Very customer oriented!
Joseph Steil
Rating:
5.0
Great service! Location is nice and the trailers are in good shape. The gentleman at the store even hooked up the trailer for me, which was very nice of him. Definitely coming back here for my next move!
Liam Kurth
Rating:
1.0
The people working there are rude as hell and customer service sucks ass. I’ve never rented before, so I had questions and needed assistance and they were just dicks.
Nacaria Garner
Rating:
5.0
Customer did not leave a comment.
Yveto Dorce
Rating:
5.0
It was great!
Bill Gibson
Rating:
1.0
i was charged $11 for insurance EVEN THOUGH I DECLINED extra insurance. Rip off.
Brian Crockett
Rating:
5.0
Convenient
JEROME SAND
Rating:
5.0
Customer did not leave a comment.
Scott Ogren
Rating:
5.0
Easy to drop off truck and employees were very friendly and helpful.
terry rathmanner
Rating:
4.0
Constantly smell of gas while driving with occasional exhaust smells. Your online truck share system need a lot of work to provide a system that works consistently all the way through and every time. I had the system not work properly numerous times during my rental.